Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    ITIL 5 Foundation certification training in Minneapolis gives IT and business professionals a modern, digital-era grounding in service management. The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it introduces the ITIL Value System, digital product and service management, and the practices that help organizations co-create value. Built on ITIL 5 (Version 5.0), the current edition and fifth iteration of the world's most widely adopted service management framework, the course covers all nine Foundation topic areas, from the seven guiding principles to Value Stream Mapping and Management. It fits professionals across Minneapolis employers in healthcare, retail, banking and manufacturing who want to prove current, in-demand ITSM knowledge. With no formal prerequisites and a 40-question, 60-minute exam, Version 5.0 is an accessible first step whether you are new to ITIL or upgrading from ITIL 4. Start your ITIL 5 journey with Invensis Learning and move from learning to certified with a supported, structured path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Minneapolis, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Minneapolis, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MinneapolisDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays OffSkills and Recognition That Employers Value

    ITIL V5 Foundation Exam Format in MinneapolisWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Minneapolis

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers in MinneapolisWhy Earn the ITIL 5 Credential?

    ITIL knowledge is a recognized marker of service management capability across Minneapolis, valued by healthcare, retail, banking, manufacturing and consulting employers that run large, digital service operations. As enterprises modernize IT operations and adopt cloud and platform engineering, professionals who understand the ITIL Value System and modern practices are increasingly sought after. Demand spans service desk and incident roles up to IT service and delivery managers, and here is what the local market is telling us right now.

    Industry Challenges Driving ITIL 5 Demand in Minneapolis

    ITIL 5 Foundation is more than a certificate. It is a career catalyst for IT and digital professionals. Join those who connect service delivery to value and lead modern service management. Start your journey today.

    Your Minneapolis Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Minneapolis IT teams are modernizing service management as digital transformation and cloud adoption accelerate, and employers increasingly separate credentialed professionals from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, ZipRecruiter, Indeed (Minneapolis and Minnesota) 2026.

    How to Get ITIL V5 Founfdation Certified in Minneapolis Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Minneapolis is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildAcross the Nine ITIL 5 Foundation Topics

    This program helps learners build modern service management knowledge across all nine ITIL 5 Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the Foundation exam.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start here: understand what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply the seven guiding principles, from Focus on value and Start where you are to Optimize and automate, to make better decisions and adapt practices to real digital environments.

    The Four Dimensions and Value Co-Creation

    Take a holistic view using the four dimensions of product and service management, and learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability.

    The Product and Service Lifecycle and Practices

    Learn the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how ITIL's management practices enable consistent, effective ways of working.

    Continual Improvement and Value Stream Mapping

    Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and drive better outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Minneapolis?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in MinneapolisAccredited to the Latest Syllabus

    As a trusted ITIL Version 5 Foundation training company in Minneapolis Mn, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations building modern service management capability. As a PeopleCert Accredited Training Organization, our programs combine accredited trainers, aligned courseware, flexible delivery and learner-focused support. Whether you enroll as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible formats: live virtual, classroom and corporate group training
    • 16-hour program covering all nine ITIL 5 Foundation topic areas
    • Included ITIL 5 Foundation practice questions and mock exams
    • Industry-driven case studies grounded in real service delivery scenarios
    • Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MinneapolisInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Minneapolis

    1500 Washington Ave S, Minneapolis, MN 55454, United States

    ITIL Version 5 Foundation Training Location in Minneapolis

    5005 Glumack Dr, Minneapolis, MN 55450, United States

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    Corporate ITIL 5 TrainingUpskill Your Service Teams

    • Suitable for small, medium and large teams
    • Customized schedules based on team availability
    • Flexible delivery through onsite, live virtual or blended formats
    • Accredited trainers with real service management and industry expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programs
    • Scalable delivery for teams across Minneapolis and other locations

    Trusted by Leading Organizations

    UnitedHealth GroupTargetBest Buy3MMedtronicU.S. Bancorp

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the guiding principles genuinely easy to grasp. The mock exams mirrored the real format, and I passed the ITIL 5 Foundation exam on my first attempt. I now use value stream thinking on our service desk every week."

    Derek Hansen

    Service Desk Team Lead

    0/0

    Exactly the Modern Content I Needed

    "As someone moving from IT support into incident management, this course gave me the framework language I was missing. The digital product and service management topics felt current and relevant to how we actually work in healthcare IT."

    Priya Krishnan

    Incident Analyst

    0/0

    A Solid Update to the Latest Edition

    "I already held an older ITIL credential and wanted to update to the current edition. The live virtual sessions were well paced and the case studies helped me connect the four dimensions to real delivery decisions."

    Marcus Lee

    IT Operations Specialist

    0/0

    Standardized How Our Teams Work

    "We trained a mixed group of service desk and product staff. The shared ITIL 5 vocabulary reduced friction between our teams almost immediately, and the coordination from Invensis Learning made scheduling across shifts painless."

    Angela Roberts

    IT Service Management Lead, Retail Sector

    0/0

    Consistent Practices Across the Org

    "Rolling out ITIL 5 Foundation to our support organization gave us a common approach to continual improvement. The trainers tailored examples to our environment, and we saw more consistent incident handling within a quarter."

    Brian Nowak

    L&D Manager, Financial Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Foundation

    ITIL Version 5 Foundation

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organizations co-create value. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organizations co-create value. It suits IT and business professionals at any career stage.

    Is the ITIL 5 Foundation certification worth it in Minneapolis?

    Yes. ITIL knowledge is valued across Minneapolis employers in healthcare, retail, banking and manufacturing that run large digital service operations. It supports roles from service desk analyst to IT service and delivery manager, where local salaries range from around $59,000 to $147,000 and higher. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

    Do I need any prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 Foundation aligned courseware, industry case studies, practice questions, mock exams, and learner support. Many packages also include the PeopleCert exam voucher. Request a quote to confirm what is included in your plan.

    How much does ITIL 5 Foundation training cost in Minneapolis?

    Pricing varies by training format and whether the exam voucher is bundled. Instructor-led, live virtual and corporate options are each priced differently. Contact us for current Minneapolis pricing, or ask a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package. Many accredited training bundles include the PeopleCert ITIL 5 Foundation exam voucher, while others price it separately. PeopleCert exam pricing varies by region and channel, so confirm your inclusions before enrolling.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT operations, service desk and digital teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) Syllabus. It is delivered online via PeopleCert's OnVUE proctoring (available 24/7) or at a PeopleCert authorized test center.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice format.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%. You need to answer at least 26 out of 40 questions correctly to pass, so aim for broad understanding across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorized test center. The exam is typically arranged through your accredited training package.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare with confidence. Verify the current re-sit policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The training builds concepts from the ground up, with case studies and practice to support learners who are new to ITIL.

    How long is the training program?

    Invensis Learning delivers ITIL 5 Foundation as a 16-hour program. It is typically run over two full days or four half-days, depending on the schedule format you choose.

    What learning materials are provided?

    You receive ITIL 5 Foundation aligned courseware, industry-driven case studies, practice questions, and mock exams that mirror the 40-question exam format, along with post-training learner support.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework examined by PeopleCert.

    Enrollment

    How do I enroll in the ITIL 5 Foundation course?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Contact a learning advisor if you need help choosing a batch.

    What training formats are available in Minneapolis?

    We offer live virtual instructor-led training (online), classroom sessions, and customized corporate group training. You can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and corporate formats. See upcoming schedules or talk to a learning advisor to find the next start date that works for you.

    Can I reschedule or transfer my enrollment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.