Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, published and examined by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, value co-creation, and the seven guiding principles. Invensis Learning's ITIL 5 Foundation certification training in Chicago prepares IT and business professionals to apply these ideas in modern, digital-era service teams. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a major step on from ITIL 4, adding an explicit product and service lifecycle, dedicated Value Stream Mapping and Management, and a stronger digital focus. The 16-hour program covers all nine Foundation topic areas and readies you for the 40-question, 60-minute, closed-book exam. With no formal prerequisites, the course suits service desk analysts, IT operations staff, product owners, and professionals moving up from ITIL 4. Delivered in live virtual and corporate formats, it gives Chicago professionals a current, globally recognized credential. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chicago, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chicago, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ChicagoDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills Chicago Employers Now Expect

    ITIL V5 Foundation Exam Format in ChicagoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Chicago

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in ChicagoRoles, Demand and Pay After ITIL 5

    IT service management roles are in steady demand across Chicago, from service desk analysts through to incident managers and IT service delivery leaders, as employers modernize how they run digital products and services. Financial services, trading, healthcare, insurance, and consulting firms all operate large service estates that value ITIL-certified talent. As enterprises move from ITIL 4 to the current ITIL 5 framework, professionals who understand value streams and the ITIL Value System stand out, and here is what the Chicago market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Chicago

    ITIL 5 Foundation is more than a certificate. It is a modern, digital-era foundation for IT service management. Join Chicago professionals who connect service delivery to value and continual improvement. Start your journey today.

    Your Chicago Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Chicago's IT service market is expanding with digital transformation across finance, healthcare, and consulting, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, Glassdoor, PayScale, ZipRecruiter (Chicago, IL) 2026.

    How to Get ITIL V5 Founfdation Certified in Chicago Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Chicago is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

    This ITIL 5 Foundation training teaches the full ITIL 5 (Version 5.0) syllabus, spanning all nine Foundation topic areas from digital product and service management to value stream mapping. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the exam.

    Digital Product and Service Management

    Explain what digital products and services are, how value is created in digital environments, and how the product and service lifecycle keeps that value sustained over time.

    The ITIL Value System and Value Co-Creation

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, practices, and continual improvement, and how value is co-created with consumers and stakeholders.

    The Seven Guiding Principles

    Apply the seven ITIL guiding principles, from focus on value and start where you are through to optimize and automate, to make better decisions in real digital service environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and official practice guides, and how they enable consistent, effective ways of working that teams can adapt to their own context.

    Value Streams and Continual Improvement

    Identify, map, and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term organizational success.

    Who Should TakeITIL V5 Foundation Certification Training in Chicago?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for ITIL 5 Training in ChicagoAccredited, Instructor-Led, Learner-First

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations that want a current, digital-era grounding in IT service management. As a PeopleCert Accredited Training Organization, our programs combine accredited trainers, official aligned courseware, flexible delivery, and learner-focused support. Whether you enroll as an individual or plan corporate training for your team, Invensis Learning is a trusted ITIL Version 5 Foundation training company in Chicago, providing a professional experience built around practical understanding, real-world application, and measurable learning outcomes. Our ISO 9001 and ISO 27001 certifications reflect our commitment to quality and information security.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • Experienced, accredited trainers with real service management expertise
    • Flexible formats for individuals, teams, and corporate groups
    • Structured materials, case studies, and practice questions for exam readiness
    • Live virtual (online) and onsite delivery to fit working schedules
    • First-attempt guidance to help you clear the ITIL 5 Foundation exam
    • Dedicated learner support before, during, and after training
    • Trusted by professionals and organizations across many industries

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ChicagoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Chicago

    Kimpton Hotel Monaco Chicago 225 N Wabash Ave, Chicago, IL 60601, United States

    ITIL Version 5 Foundation Training Location in Chicago

    Freeland Chicago 19 E Ohio St, Chicago, IL 60611, United States

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    Corporate ITIL 5 Training in ChicagoUpskill Your IT Team

    • Suitable for small, medium, and large IT and service teams
    • Customized schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual, or hybrid formats
    • Accredited trainers with relevant service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate training programs
    • Scalable delivery for teams across Chicago and global locations

    Leading Organizations

    AccentureAllstateNorthern TrustUnited AirlinesMotorola SolutionsHCSC

    What Our Learners Say

    Passed the ITIL 5 Exam First Time

    "The trainer made the ITIL Value System and value streams genuinely easy to follow. I passed the 40-question exam on my first attempt and now use the guiding principles in my service desk role every week."

    Marcus Reilly

    Service Desk Team Lead

    0/0

    A Clear Upgrade from ITIL 4

    "Coming from ITIL 4, I wanted to understand what changed in the fifth iteration. The product and service lifecycle and value stream mapping modules were clear and practical. Great instructor and well-paced sessions."

    Priya Shah

    IT Operations Analyst

    0/0

    Approachable Even for Non-ITSM Roles

    "As a product owner with little ITSM background, I found the course approachable and relevant. The continual improvement model changed how I run retrospectives with my team. The mock questions were spot on."

    Daniel Okafor

    Digital Product Owner

    0/0

    Standardized How Our Support Team Works

    "We enrolled our support team to standardize how they work. The shared ITIL 5 language cut handoff confusion between our incident and change groups within weeks. The onsite delivery fit our shifts well."

    Karen Whitfield

    IT Service Manager, Insurance Sector

    0/0

    A Smooth Corporate Training Experience

    "Invensis Learning ran a tailored corporate cohort for our operations group. Coordination was smooth, the trainer adapted examples to financial services, and our pass rate was strong. We will train the next group with them too."

    Anthony Delgado

    L&D Manager, Financial Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognized PeopleCert credential valued by Chicago employers in finance, healthcare, insurance, and consulting. It opens roles from service desk analyst to IT service management analyst, where Chicago salaries average around $92,000 and rise with seniority, so the return on a short course is strong.

    General

    Is the ITIL 5 Foundation certification worth it in Chicago?

    Yes. ITIL 5 Foundation is a globally recognized PeopleCert credential valued by Chicago employers in finance, healthcare, insurance, and consulting. It opens roles from service desk analyst to IT service management analyst, where Chicago salaries average around $92,000 and rise with seniority, so the return on a short course is strong.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, published and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, value co-creation, the guiding principles, and value stream management for modern digital environments.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, a product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. ITIL 4 holders will recognize some concepts, but ITIL 4 is not required. The course is designed for both newcomers and professionals updating to the current version.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited, aligned courseware, instructor-led sessions, case studies, practice questions, mock exams, and learner support. Many packages also include the PeopleCert exam voucher. Request a quote to confirm the inclusions for your chosen format.

    How much does ITIL 5 Foundation training cost in Chicago?

    Pricing depends on the delivery format and whether the exam voucher is bundled, so training in Chicago is quoted on request. Speak with a learning advisor for current pricing and any group or corporate rates.

    Is the exam fee included in the training price?

    It depends on the package. Some ITIL 5 Foundation packages bundle the PeopleCert exam voucher, while others price it separately. PeopleCert exam pricing varies by region and channel, so confirm what is included when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for service desks, IT operations, and product teams. Contact us for a tailored group quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, covering nine topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is closed book, with single-answer multiple-choice questions drawn from the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means you need at least 26 of the 40 questions correct. Our training and mock exams focus on broad understanding across all nine topic areas to help you get there.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorized test center. It is often arranged through your accredited training provider as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam, and our training includes first-attempt guidance, mock exams, and practice questions to reduce that risk. Confirm the current resit policy and any fees at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The course covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. There are no prerequisites, so the course suits beginners as well as experienced IT staff. Trainers explain concepts from the ground up, and hands-on examples and practice questions help you build confidence before the exam.

    How long is the ITIL 5 Foundation training?

    The program runs for 16 hours, typically delivered as two full days or four half-days. This covers all nine Foundation topic areas and prepares you for the 40-question, 60-minute exam.

    What learning materials are provided?

    You receive accredited, aligned ITIL 5 Foundation courseware, industry-driven case studies, practice questions, and mock exams. These reinforce each topic area and mirror the single-answer multiple-choice style of the real exam.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware aligns to the current ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, including the product and service lifecycle and value stream management introduced in the fifth iteration.

    Enrollment

    How do I enroll in the ITIL 5 Foundation course in Chicago?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware, and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom sessions, and customized corporate group training. This lets Chicago professionals pick the format that fits their schedule and learning style.

    How soon can I start?

    New live virtual and corporate cohorts run regularly, so you can usually start within a short time of enrolling. See upcoming schedules or ask an advisor about the next available batch.

    Can I reschedule or transfer my enrollment?

    Yes. Flexible options let you reschedule or move to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.