Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create, deliver, and continually improve value in modern digital environments. For IT and business professionals across San Jose and Silicon Valley, ITIL 5 Foundation certification training in San Jose is a practical first step into current-edition IT service management. The credential is based on ITIL 5 Version 5.0, the fifth iteration of the framework, with a stronger focus on digital products, value streams, and value co-creation than earlier versions. Whether you support enterprise IT operations, manage digital products, or work alongside service teams, this training builds the vocabulary and structure that employers in the region's tech economy expect. Start your ITIL 5 journey with Invensis Learning and prepare with confidence for the 40-question Foundation exam.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in San Jose, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in San Jose, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in San JoseDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn the ITIL 5 Foundation Credential?Skills and Recognition That Travel

    ITIL V5 Foundation Exam Format in San JoseWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in San Jose

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in San JoseRoles the Credential Opens Up

    ITIL 5 Foundation is increasingly a baseline credential for IT service management roles across San Jose and Silicon Valley, where enterprise software, semiconductor, cybersecurity, and fintech employers run complex digital service portfolios. Demand spans service desk analysts, IT service delivery managers, IT operations managers, and IT managers, and local pay sits well above the US average. Here is what the market is telling us right now.

    What Is Driving ITIL 5 Demand Across Silicon Valley

    ITIL 5 Foundation is more than a credential. It is a practical entry into modern IT service management. Join professionals who connect IT work to business value and lead service improvement. Start your journey today.

    Your San Jose Career Transformation

    Your ITSM Career Before and After ITIL 5

    The Shift This Credential Delivers

    San Jose's technology economy is expanding with cloud, AI, and digital services, and employers increasingly separate professionals who can manage service value from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, Salary.com, Robert Half (San Jose, CA) 2026.

    How to Get ITIL V5 Founfdation Certified in San Jose Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in San Jose is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationThe Nine Foundation Topic Areas in Practice

    By the end of this ITIL 5 Foundation training, you will be able to explain digital product and service management, apply the ITIL Value System, and prepare for the Foundation exam. The curriculum covers all nine official topic areas from the PeopleCert Version 5.0 syllabus.

    Digital Product and Service Management

    Explain what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to ITIL 5.

    Value Co-Creation

    Describe how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience, and sustainability in service decisions.

    The Four Dimensions

    Apply the four dimensions of product and service management: Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices, and continual improvement.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimize and automate, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery, and support, and how they work together.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term results.

    Who Should TakeITIL V5 Foundation Certification Training in San Jose?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in San JoseExpert-Led, PeopleCert-Aligned

    As a trusted ITIL Version 5 Foundation training company in San Jose, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organizations building modern IT service management capability. Our programs combine PeopleCert-aligned instructors, flexible delivery formats, organized courseware, and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in San Jose, Invensis Learning provides a professional learning experience built around practical understanding, real-world application, and clear exam readiness.

    • PeopleCert-aligned courseware and accredited, experienced trainers
    • Live online and corporate training formats to fit your schedule
    • 16-hour program covering all nine ITIL 5 Foundation topic areas
    • Practice questions and mock exams to support first-attempt readiness
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Post-training support and learner-focused guidance
    • Trusted by professionals and enterprises across the US and worldwide
    • Flexible group and focused 1-to-1 delivery options

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in San JoseInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in San Jose

    Hotel Valencia Santana, Row 355 Santana Row, San Jose, CA 95128

    ITIL Version 5 Foundation Training Location in San Jose

    Hotel Los Gatos, 210 E Main St, Los Gatos, CA 95030

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    Corporate ITIL 5 Training in San JoseAlign Service Delivery

    • Suitable for small, medium, and large IT and service teams
    • Customized schedules built around your team's availability
    • Live virtual, onsite, or hybrid delivery across San Jose
    • Accredited trainers with real IT service management experience
    • Role-based examples for service desk, operations, and product teams
    • Dedicated coordination and support for group programs
    • Scalable delivery for local and multi-site teams

    Leading San Jose Employers

    CiscoAdobePayPalEBayServiceNowWestern Digital

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally made the ITIL Value System click for me. The trainer used real service desk examples, and the mock exams matched the actual 40-question format. I passed on my first attempt and now lead incident reviews with far more confidence."

    Daniel Reyes

    Service Desk Analyst

    0/0

    Practical and Current Content

    "As a digital product owner, I wanted to understand ITIL 5's product and service lifecycle and value streams. The sessions were practical and current, not just theory. I now speak the same language as our operations and DevOps teams."

    Megan Foster

    Digital Product Owner

    0/0

    A Clear Step up to ITIL 5

    "I came in with older ITIL 4 knowledge and wanted the current edition. The guiding principles and value stream mapping topics were explained clearly, and the live online format worked well around my work schedule in San Jose."

    Arjun Patel

    IT Operations Analyst

    0/0

    A Strong Entry into ITSM

    "Switching into IT service management, I needed a recognized starting credential. The trainers were patient with beginners and the practice questions built my exam readiness. The certificate helped me land interviews quickly."

    Sarah Nguyen

    IT Support Specialist

    0/0

    Great Fit for Team Upskilling

    "We trained a mixed group of service desk and operations staff. The corporate delivery was tailored to our tooling, and the shared ITIL 5 vocabulary reduced handoff confusion across teams. Coordination from Invensis Learning was excellent."

    Kevin Brooks

    IT Service Delivery Manager, SaaS Company

    0/0

    Consistent, Measurable Upskilling

    "As an L&D lead, I needed consistent, current service management training across our IT function. The program aligned to the Version 5.0 syllabus and the progress reporting made it easy to show outcomes to leadership."

    Laura Mitchell

    L&D Manager, Semiconductor Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a recognized, current-edition IT service management credential valued by San Jose and Silicon Valley employers in enterprise software, semiconductors, cybersecurity, and fintech. IT roles in the region pay well above the US average, and ITIL is a common baseline for service desk, delivery, and operations positions.

    General

    Is ITIL 5 Foundation worth it for IT professionals in San Jose?

    Yes. ITIL 5 Foundation is a recognized, current-edition IT service management credential valued by San Jose and Silicon Valley employers in enterprise software, semiconductors, cybersecurity, and fintech. IT roles in the region pay well above the US average, and ITIL is a common baseline for service desk, delivery, and operations positions.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 Version 5.0 is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience, or prior ITIL knowledge. Professionals with ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    Who should take ITIL 5 Foundation?

    It suits IT support and service desk staff, IT operations professionals, digital product managers and owners, DevOps, Agile and SRE practitioners, and business professionals who work with digital service teams. It is also the entry point for anyone planning higher ITIL 5 qualifications.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in San Jose?

    Training is priced by format, whether live online, corporate group, or focused 1-to-1, and is quoted in US dollars. The PeopleCert exam fee is billed separately and varies by region and channel. For current pricing and package options, request a quote from a learning advisor.

    What is included in the course fee?

    The training fee typically includes PeopleCert-aligned courseware, case studies, practice questions, mock exams, and learner support. Exam voucher inclusion depends on the package selected. Ask about current inclusions when you request a quote.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert bills the ITIL 5 Foundation exam fee separately, and it varies by region and purchasing channel. Confirm current exam pricing at peoplecert.org or with our team.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT, operations, and service teams. Contact us for a tailored group quote for your organization in San Jose.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer, multiple-choice questions based on the ITIL 5 Version 5.0 syllabus. It is delivered online via PeopleCert's OnVUE proctoring (available 24/7) or at an authorized test center.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice format covering the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Focus your preparation on broad understanding across all nine topic areas rather than any single section.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online from home or office through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorized test center. The exam is typically arranged as part of a training and exam package.

    What if I do not pass the exam on the first attempt?

    You can resit the ITIL 5 Foundation exam. Our training includes practice questions and mock exams to build first-attempt readiness, and our team can guide you on rebooking. Confirm the current resit policy and fees at peoplecert.org.

    Course Content

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners are welcome. Trainers introduce concepts from the ground up and provide hands-on examples and practice to support learners new to IT service management.

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    How long is the ITIL 5 Foundation training program?

    The instructor-led program runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question Foundation exam.

    Are practice tests and mock exams included?

    Yes. The program includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute format. These help you identify weak areas and build confidence before exam day.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the current edition of the framework.

    Enrollment

    How soon can I start and how do I enroll?

    You can enroll through the Invensis Learning website and choose an upcoming live online batch or request corporate training. After enrollment you receive schedules, courseware, and learning resources. Talk to a learning advisor to find the next available cohort.

    What training formats are available in San Jose?

    We offer online (live virtual) instructor-led training, focused 1-to-1 sessions, and customized corporate group training delivered live virtual or onsite. You can choose the format that best fits your schedule and learning style.

    Are there any eligibility requirements to enroll?

    No. ITIL 5 Foundation has no prerequisites, so anyone can enroll regardless of background or experience. It is open to IT and business professionals at any career stage.

    Can I reschedule my enrollment to another batch?

    Yes. You can reschedule or transfer to another batch under our published policy. Contact support to arrange a suitable date for your ITIL 5 Foundation training.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrollment.