Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation and Who Is It For?Your Entry Point into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices organisations use to co-create value. It is created by AXELOS and examined by PeopleCert, the world's most widely adopted IT service management framework and a trusted starting point for IT and business professionals alike. ITIL Version 5 Foundation certification training in Eindhoven suits IT professionals, digital product owners, DevOps and service teams across the Brainport region who want a current, digital-era credential. As high-tech firms scale their digital services, employers increasingly value ITIL 5 knowledge for consistent, value-led ways of working. Based on ITIL 5 (Version 5.0), the course prepares you for the 40-question, 60-minute closed-book exam and a globally portable certification valid for three years. Start your ITIL 5 journey with Invensis Learning and build recognised service management capability from day one.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Eindhoven, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation and Who Is It For?Your Entry Point into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Eindhoven, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in EindhovenDo You Qualify for the ITIL V5 Foundation Exam?

    How ITIL 5 Foundation Advances Your CareerSkills, Recognition and Earning Power

    ITIL V5 Foundation Exam Format in EindhovenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Eindhoven

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in EindhovenRoles, Demand and Pay

    IT service management skills are in strong demand across Eindhoven, home to the Brainport high-tech cluster where more than 72,000 tech and IT professionals work. Semiconductor, healthtech, automotive and software employers all run complex digital services that depend on reliable, value-led ways of working. As these organisations scale, demand rises for professionals who understand the ITIL framework, from service desk analysts up to service delivery and IT service managers, and here is what the local market is telling us right now.

    Why IT Service Management Skills Are in Demand in Eindhoven

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern service management. Join professionals across Eindhoven who deliver reliable, value-led digital services. Start your journey today.

    Your Eindhoven Career Transformation

    From Where You Stand to Where ITIL 5 Takes You,

    A Brainport Career Transformation

    Eindhoven's Brainport region is scaling its digital and high-tech services fast, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Glassdoor (Netherlands) 2026; Brainport Eindhoven 2026.

    How to Get ITIL V5 Founfdation Certified in Eindhoven Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Eindhoven is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Master in the ITIL 5 Foundation CourseBuilt on the Nine Official Topic Areas

    This ITIL 5 Foundation programme builds practical, exam-ready knowledge across all nine official topic areas. By the end, you can describe how organisations co-create value through digital products and services and prepare confidently for the PeopleCert exam.

    Digital Product and Service Management

    The skills covered in ITIL 5 Foundation start here: understand what digital products and services are, how value is created across their lifecycle, and why continual improvement is central to modern service management.

    Value Co-Creation

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Explore the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.

    The ITIL Value System and Guiding Principles

    Understand how the ITIL Value System brings together governance, value chain activities, practices and improvement, and apply the seven guiding principles to real decisions.

    Lifecycle and Management Practices

    Work through the product and service lifecycle, from discovery and design to operation, delivery and support, and see how ITIL's management practices enable consistent ways of working.

    Continual Improvement and Value Streams

    Apply the continual improvement model and use value stream mapping and management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Eindhoven?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in EindhovenAccredited, Expert-Led, Exam-Ready

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Eindhoven and the Brainport region. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes. Our ISO 9001:2015 and ISO 27001:2022 certifications reflect our commitment to quality and information security.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 Foundation courseware
    • Experienced, PeopleCert-accredited trainers with real service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured materials, case studies and practice questions for exam readiness
    • ITIL 5 Foundation exam voucher and mock exams included in accredited packages
    • Guidance to help you clear the certification on your first attempt
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across the Netherlands and worldwide

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in EindhovenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Eindhoven

    Pullman Eindhoven Cocagne, 47, Vestdijk, Fellenoord, Centrum, Eindhoven, Noord-Brabant, Nederland, 5611 CA, Nederland

    ITIL Version 5 Foundation Training Location in Eindhoven

    NH Collection Eindhoven Centre, Eindhoven

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    Corporate ITIL 5 Foundation Training in EindhovenFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with high-tech and ITSM experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Eindhoven and global locations

    Leading Organisations

    ASMLPhilipsNXP SemiconductorsSignifyVDL GroepDAF Trucks

    What Our Learners Say

    Passed on the First Attempt

    "The trainer made the ITIL Value System and value streams genuinely easy to grasp. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles in my service desk role every day."

    Sanne de Vries

    Service Desk Analyst

    0/0

    A Modern, Practical Foundation

    "Coming from a DevOps background, I wanted to understand how ITIL 5 fits with the way we already work. The course connected value streams and continual improvement to our delivery flow perfectly."

    Bram Jansen

    DevOps Engineer

    0/0

    Well Structured and Clear

    "Clear structure, good mock exams and helpful trainer support. The four dimensions and the product and service lifecycle finally clicked for me. Great preparation for the PeopleCert exam."

    Lotte Bakker

    IT Support Specialist

    0/0

    Consistent Practices Across the Team

    "We trained a full service team through Invensis Learning. The live virtual sessions fitted our schedule and everyone came away speaking the same ITIL 5 language. Incident handling has become far more consistent."

    Daan Hendriks

    IT Service Manager, High-Tech Manufacturing

    0/0

    Scalable and Well Coordinated

    "As an L&D lead I needed accredited training that scales. The corporate programme was tailored to our sector, delivered on time, and the reporting gave me clear visibility of team progress and exam readiness."

    Femke Visser

    Learning and Development Lead, Semiconductor Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT professionals, product owners, DevOps and business staff who work with digital services.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT professionals, product owners, DevOps and business staff who work with digital services.

    Is ITIL 5 Foundation worth it for professionals in Eindhoven?

    Yes. Eindhoven's Brainport region has over 72,000 tech and IT professionals and thousands of high-tech firms that run complex digital services. A current ITIL 5 credential helps you stand out for service desk, incident, problem and service management roles across the region.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, a product and service lifecycle as a core structure, a dedicated value stream mapping topic and an updated ITIL Value System, with a stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of prior ITIL knowledge. Professionals who hold ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required to take the course or the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    Accredited packages typically include AXELOS-aligned courseware, case studies, practice questions, mock exams and the PeopleCert ITIL 5 Foundation exam voucher, plus trainer-led sessions and learner support. Contact us to confirm exact inclusions and request a quote.

    How much does ITIL 5 Foundation training cost in Eindhoven?

    Training is quoted in euros and varies by format, whether live online, classroom or corporate group training. Pricing is available on request. Talk to a learning advisor for current schedules and a tailored quote for individuals or teams.

    Is the exam fee included in the training price?

    In accredited training packages the ITIL 5 Foundation exam voucher is usually included. PeopleCert exam pricing varies by region and channel, so confirm current inclusion when you enrol. Ask our team for the details that apply to your chosen package.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and product teams across Eindhoven. Contact us for a group quote tailored to your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to see upcoming batches.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS and covers nine official topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper aligned to the official ITIL 5 Foundation syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged through your accredited training package.

    What if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our trainers and mock exams are designed to help you clear it on the first attempt, and we provide guidance on booking a re-sit. Verify the current re-sit policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course without prior experience?

    Yes. ITIL 5 Foundation has no prerequisites and is designed as an accessible entry point for both IT and business professionals. The training builds knowledge from the ground up, so no prior ITIL or ITSM experience is needed.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in real digital environments.

    Are practice questions and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams mapped to the 40-question format, plus case studies and quizzes to help you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) and delivered by PeopleCert-accredited trainers, so you study the current version of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Eindhoven?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training. Choose the format that fits your schedule and learning style, whether you are an individual professional or a team.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Enrol online and you gain immediate access to learning resources, then join the next scheduled cohort. Contact us to see current start dates for Eindhoven.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.