Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Entry Point to Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System, the seven guiding principles and the practices that help organisations co-create value in modern digital environments. ITIL Version 5 Foundation certification training in Nijmegen prepares you to speak the language of service management that employers across the region expect. ITIL 5, published by AXELOS and examined by PeopleCert, is the fifth iteration of the IT Infrastructure Library and the successor to ITIL 4. Version 5.0 adds an explicit focus on digital products and services, a full product and service lifecycle from discovery to delivery and support, and Value Stream Mapping and Management as a dedicated topic. There are no prerequisites, so the credential is open to IT and business professionals at any career stage. With Nijmegen's high-tech, semiconductor and health-tech employers accelerating cloud, AI and service-reliability programmes, a recognised ITIL 5 credential is a practical first step. Start your ITIL 5 journey with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nijmegen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Entry Point to Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nijmegen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in NijmegenDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Credential Pays OffFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in NijmegenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Nijmegen

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Roles in NijmegenWhy ITIL 5 Foundation Pays Off

    ITIL 5 Foundation is a practical career marker across Nijmegen and the wider Netherlands, valued by semiconductor, health-tech, telecom and IT services employers that run reliability-critical digital products and services. As organisations invest in cloud, AI and cybersecurity, certified service management professionals are increasingly sought after. Demand spans service desk and support roles up to IT service and operations managers, and here is what the local market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Nijmegen

    ITIL 5 Foundation is more than a certificate. It is a practical entry point into modern service management. Join professionals in Nijmegen who connect digital products to value and keep services reliable. Start your journey today.

    Your Nijmegen Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    The Dutch IT market is expanding with digital transformation, cloud and AI investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on in Nijmegen.

    Sources: Glassdoor, SalaryExpert, PayScale, ERI (Netherlands) 2026.

    How to Get ITIL V5 Founfdation Certified in Nijmegen Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Nijmegen is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 5 FoundationPractical Service Management You Can Apply at Work

    This ITIL 5 Foundation programme helps learners build modern service management knowledge and exam readiness across all nine Version 5.0 topic areas. By the end, you can describe the ITIL Value System, apply the guiding principles, and connect digital products and services to value.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to ITIL 5 in modern digital environments.

    Applying the Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate to real decisions.

    Navigating the ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that co-creates value.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how the phases work together to sustain value.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spot waste in delivery, and use flow metrics to drive better results for consumers and users.

    Continual Improvement in Practice

    Use the ITIL continual improvement model step by step, embed improvement across every practice and lifecycle phase, and connect it to Agile, Lean and DevOps ways of working.

    Who Should TakeITIL V5 Foundation Certification Training in Nijmegen?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis LearningFor Your ITIL Version 5 Foundation Certification Training in Nijmegen?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Nijmegen looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine accredited trainers, current-edition courseware, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, an established ITIL Version 5 Foundation training company in Nijmegen, provides a professional experience designed around practical understanding, real-world application, and measurable learning outcomes.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 syllabus
    • Experienced, accredited trainers with real service management practice
    • Flexible formats: live virtual, classroom, and corporate group training
    • Structured, Version 5.0 aligned courseware and learning resources
    • Practice questions and mock exams for the 40-question Foundation exam
    • First-attempt guidance to help you clear the ITIL 5 exam
    • Dedicated learner support before, during, and after training
    • ISO 9001 and ISO 27001 certified for quality and information security

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in NijmegenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Nijmegen

    Mercure Hotel Nijmegen Centre, Nijmegen

    ITIL Version 5 Foundation Training Location in Nijmegen

    Sanadome Hotel & Spa Nijmegen, Nijmegen

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    ITIL 5 Foundation Corporate TrainingFor Your Teams in Nijmegen

    • Suitable for small, medium, and large teams
    • Customised schedules aligned with team availability
    • Flexible delivery through onsite, live virtual, or hybrid formats
    • Accredited trainers with real IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Nijmegen and global locations

    Trusted by Teams Across the Region

    NXP SemiconductorsAmpleonNexperiaRadboudumcKPNHAN University

    What Our Learners Say

    Passed the Version 5.0 Exam First Time

    "The ITIL 5 Foundation course finally made the Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the PeopleCert exam knowing exactly what to expect. Passed first time."

    Sanne de Vries

    Service Desk Team Lead

    0/0

    Practical and Easy to Apply

    "As someone from a technical background, I wanted to understand the practices employers keep asking about. The guiding principles and value stream sessions were practical and easy to follow, and I could apply them at work the next week."

    Thijs Bakker

    IT Support Analyst

    0/0

    Strong Coverage of the Lifecycle

    "Good pacing across all nine topic areas, with strong coverage of the product and service lifecycle. The continual improvement model is something I now use in my own team reviews. Would recommend to anyone moving into service management."

    Lotte Jansen

    Aspiring Incident Manager

    0/0

    A Shared Language Across Our Teams

    "We trained a mixed group of operations and support staff on ITIL 5. The onsite delivery was flexible around our shifts, and the team now shares a common service management language. Service handovers have noticeably improved."

    Mark van den Berg

    IT Operations Director, High-Tech Sector

    0/0

    Reliable Partner for Our Rollout

    "Invensis Learning handled our corporate ITIL 5 rollout end to end, from scheduling to reporting. The trainers tailored examples to our health-tech context, and the pass rate across the cohort was excellent. A reliable training partner."

    Anouk Visser

    Head of Learning and Development, Healthcare

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is the current-edition, globally recognised entry credential for IT service management, and Nijmegen's semiconductor, health-tech and IT services employers actively value it. Certified professionals report a 15 to 25 percent pay premium over non-certified peers, and the credential opens service desk, incident and IT service management roles.

    General

    Is ITIL 5 Foundation worth it in Nijmegen?

    Yes. ITIL 5 Foundation is the current-edition, globally recognised entry credential for IT service management, and Nijmegen's semiconductor, health-tech and IT services employers actively value it. Certified professionals report a 15 to 25 percent pay premium over non-certified peers, and the credential opens service desk, incident and IT service management roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create and continually improve value. It is published by AXELOS and examined by PeopleCert.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and the successor to ITIL 4. Key changes include an explicit focus on digital product and service management, a full product and service lifecycle, an updated ITIL Value System, and Value Stream Mapping and Management as a dedicated topic.

    Do I need prior experience or ITIL 4 to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will find some familiar concepts, but ITIL 4 is not required to take ITIL 5 Foundation.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT support and service desk staff, aspiring incident and problem managers, digital product owners, DevOps and Agile practitioners, and business professionals working with digital service teams. It is a modern, digital-era entry point to service management for professionals at any career stage.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes Version 5.0 aligned courseware, practice questions and mock exams, case studies, learner support, and first-attempt exam guidance. Exam voucher inclusion varies by package. For a detailed breakdown in your currency, request a quote from a learning advisor.

    How much does ITIL 5 Foundation training cost in Nijmegen?

    Pricing varies by format, whether the exam voucher is bundled, and whether you enrol individually or as a team. Instructor-led and self-paced options are available. Contact us for current pricing in euros, or ask about group and corporate rates.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some ITIL 5 Foundation packages bundle the PeopleCert exam voucher, while others price it separately. PeopleCert exam pricing varies by region and channel, so confirm the current fee at peoplecert.org and check inclusion when you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and product teams in Nijmegen. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre. It is based on the ITIL 5 Foundation Version 5.0 syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. The questions are single-answer multiple choice and the exam is closed book.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 percent, so you need at least 26 correct answers out of 40. Broad understanding across all nine Version 5.0 topic areas is the best way to prepare.

    Are there prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites. Anyone can sit the exam, though attending accredited training and using the ITIL 5 Foundation publication is recommended to prepare effectively.

    How long is the certification valid and how do I renew it?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options at peoplecert.org/myaxelos.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Version 5.0 topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the ITIL Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point and assumes no prior ITIL or service management knowledge. The training builds concepts step by step, with examples and practice questions to support beginners and career changers.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn to apply each to real service management decisions.

    What learning resources and practice are provided?

    You receive Version 5.0 aligned courseware, industry case studies, topic-wise practice questions, and full mock exams that mirror the 40-question, 60-minute closed-book format. These help you identify weak areas and build exam readiness.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the Foundation exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose live virtual, classroom or self-paced, complete payment, and you receive access to schedules, courseware and resources. See upcoming batches or talk to a learning advisor to pick a start date that suits you.

    What training formats are available?

    We offer online (live virtual) instructor-led training, in-person classroom sessions, self-paced e-learning, and customised corporate group training. You can choose the format that best fits your schedule and learning style in Nijmegen.

    Is the training available online for learners in Nijmegen?

    Yes. Our online (live virtual) ITIL 5 Foundation training is delivered by accredited trainers in real time and is accessible across devices, so you can join from anywhere in Nijmegen or across the Netherlands.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training again. Contact support to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before you book.