Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System and the practices that help organisations co-create value in a digital era. ITIL 5 Foundation certification training in The Hague equips IT and business professionals with a globally recognised credential from AXELOS (PeopleCert), the sole owner and examination body for all ITIL qualifications. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond IT service management to the full product and service lifecycle, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the modern digital world. The 16-hour programme covers all nine Foundation topic areas and prepares you for the 40-question, 60-minute, closed-book exam. The Hague is a hub for government, defence, cybersecurity and international organisations, all of which run complex digital services. Whether you are new to ITIL or updating from ITIL 4, this training gives you a current, employer-valued qualification. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in The Hague, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in The Hague, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in The HagueDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 CertificationSkills That Employers in the Hague Value

    ITIL V5 Foundation Exam Format in The HagueWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in The Hague

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in the HagueWhy Certification Pays Off

    ITIL is the world's most widely adopted service management framework, and in The Hague it underpins careers across government, defence, cybersecurity and the international organisations clustered in the city. As ministries and agencies scale digital services and the security sector competes hard for talent, professionals who can run and improve services in a structured way are in demand. Roles range from service desk analyst to incident, change and IT service manager, and here is what the local market is telling us right now.

    Market Forces Driving ITIL Demand in the Hague

    ITIL 5 Foundation is more than a certificate. It is a passport into modern service management for professionals and teams in The Hague. Join those who keep digital services reliable and value-driven. Start your journey today.

    Your Career Shift in the Hague

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    The Hague's digital services market is expanding with government, defence and cybersecurity investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Netherlands) 2026.

    How to Get ITIL V5 Founfdation Certified in The Hague Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in The Hague is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5Capabilities for Modern Service Teams

    This training helps you build the knowledge and practical understanding tested in the ITIL 5 Foundation exam. By the end of the 16-hour programme, you can explain the ITIL Value System, apply the guiding principles, and describe how the product and service lifecycle and management practices co-create value.

    Digital Product and Service Management

    Understand what defines digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to modern service management.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions for a holistic approach.

    The ITIL Value System and Governance

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven ITIL Guiding Principles

    Apply the seven guiding principles, from focus on value and start where you are to optimise and automate, to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they work together to create and sustain value.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, cutting waste and raising delivery performance across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in The Hague?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in the Hague

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in The Hague looking to build modern service management capability and pass the AXELOS (PeopleCert) exam. As a trusted ITIL Version 5 Foundation training company in The Hague and a PeopleCert Accredited Training Organization, we combine accredited instructors, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned courseware
    • Experienced, accredited trainers with real service management expertise
    • Flexible formats: live virtual (online), classroom and corporate group training
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • ITIL 5 practice questions and mock exams to build exam readiness
    • Guidance to help you clear the Version 5.0 exam on your first attempt
    • Dedicated learner support before, during and after the training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in The HagueInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in The Hague

    Grand Hotel Amrâth Kurhaus, The Hague

    ITIL Version 5 Foundation Training Location in The Hague

    Hilton The Hague, 35, Zeestraat, Zeeheldenkwartier, Centrum, Den Haag, Zuid-Holland, Nederland, 2518 AA, Nederland

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    Corporate ITIL 5 Team TrainingIn the Hague, Netherlands

    • Suitable for small, medium and large service and IT operations teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams in The Hague and across the Netherlands

    Leading Organisations

    NN GroupAegonPostNLKPNExactCapgemini

    What Our Learners Say

    Passed on the First Attempt

    "The ITIL 5 Foundation training made the new Value System and value stream topics genuinely clear. The mock exams matched the real format, and I passed the 40-question exam on my first attempt."

    Sanne de Vries

    IT Service Desk Analyst

    0/0

    A Clear Update from ITIL 4

    "Coming from ITIL 4, I wanted to understand what changed in Version 5.0. The trainer explained the product and service lifecycle and the guiding principles really well, with practical examples from real service teams."

    Thijs Bakker

    Incident Manager

    0/0

    Flexible and Practical

    "Practical, well-structured sessions and strong AXELOS aligned materials. The live virtual format fit around my work schedule, and I now apply the continual improvement model day to day."

    Fatima El Amrani

    IT Support Specialist

    0/0

    A Common Standard Across the Team

    "We enrolled our service management team to move everyone onto ITIL 5. The training gave us a shared language, and our incident and change handling has become noticeably more consistent."

    Mark Jansen

    IT Operations Lead, Public Sector

    0/0

    Smooth Corporate Delivery

    "Invensis coordinated a corporate group programme for our teams in The Hague. Scheduling was flexible, the trainer was excellent, and the value stream mapping content was directly useful to our delivery."

    Laura Visser

    L&D Manager, Financial Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL is the world's most widely adopted service management framework, and ITIL 5 Foundation gives you a current, recognised credential valued across The Hague's government, defence, cybersecurity and finance sectors. It opens roles from service desk analyst to incident, change and IT service manager, where salaries in the Netherlands commonly range from around €42,000 to €92,000.

    General

    Is ITIL 5 Foundation worth it for my career in The Hague?

    Yes. ITIL is the world's most widely adopted service management framework, and ITIL 5 Foundation gives you a current, recognised credential valued across The Hague's government, defence, cybersecurity and finance sectors. It opens roles from service desk analyst to incident, change and IT service manager, where salaries in the Netherlands commonly range from around €42,000 to €92,000.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation certification training?

    It suits IT professionals new to ITIL, service desk and operations staff, digital product managers, DevOps and Agile practitioners, and business professionals who work with digital service teams. It is also ideal for those updating their knowledge from ITIL 4 to the current version.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation training fee?

    The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. The PeopleCert exam voucher is commonly bundled in accredited training packages. Request a quote for the inclusions that apply to your chosen format.

    How much does the ITIL 5 Foundation certification cost in The Hague?

    Training pricing depends on the format you choose, such as live virtual, classroom or corporate group training, and is available on request. The PeopleCert exam fee varies by region and purchasing channel; verify current pricing at peoplecert.org. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    In accredited packages the ITIL 5 Foundation exam voucher is often included, but this depends on the plan you select. Confirm whether the exam is bundled when you request your quote, so you have the full picture before enrolling.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service and IT operations teams in The Hague and across the Netherlands. Contact us for a group quote tailored to your team size.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions, completed in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) Syllabus from AXELOS (PeopleCert) and covers nine topic areas.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65 percent to pass, which means answering at least 26 of the 40 questions correctly. There are no formal prerequisites to sit the exam.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through an Accredited Training Organization as part of a training and exam package.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required. Verify any transition provisions at peoplecert.org.

    What if I do not pass the exam on the first attempt?

    Our training includes practice questions, mock exams and first-attempt guidance to prepare you thoroughly. If you need to re-sit, PeopleCert re-examination terms apply; verify the current re-sit policy at peoplecert.org, and our team can guide you through rebooking.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without prior ITIL experience?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites and no required prior ITIL or ITSM knowledge. The training starts from core concepts and builds up, so beginners and experienced professionals alike can follow it.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn to apply them to real digital service decisions.

    How long is the ITIL 5 Foundation training?

    The programme is 16 hours in total. It is typically delivered as two full days or four half-days, covering all nine topic areas and preparing you for the 40-question, 60-minute exam.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework, so you study the most up-to-date content.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your preferred format and completing payment, after which you receive access to schedules and learning resources. See upcoming batches or talk to a learning advisor to pick a start date that suits you.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in The Hague.

    Are there any eligibility requirements to enrol?

    None. ITIL 5 Foundation is open to everyone, with no education, experience or prior ITIL requirement. Anyone can enrol in the training and sit the exam.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Selected plans let you reschedule or transfer to another batch. Contact our support team and we will help you move to a date that works for you.

    What support do I get during the training?

    You get accredited trainers, ITIL 5 aligned materials, practice questions, mock exams and dedicated learner support before, during and after the programme, plus guidance for booking and preparing for the exam.