Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What ITIL 4 Foundation Covers and Who It Is ForYour Entry Point into Modern ITSM

    ITIL 4 Foundation certification training in Manila introduces the ITIL 4 Foundation (ITIL-F) qualification, the entry-level credential in the ITIL 4 scheme from AXELOS and PeopleCert. It gives you a clear, end-to-end view of how modern organisations create, deliver and continually improve tech-enabled services. You learn the language and logic of IT service management: the Service Value System, the four dimensions, the seven guiding principles, the Service Value Chain and the core ITIL practices such as incident, problem and change enablement. There are no prerequisites, so the course is open to anyone in IT, support, operations or business. For professionals across Metro Manila's fast-growing IT-BPM, banking and shared-services sectors, ITIL 4 Foundation is a practical first step that employers recognise. Start your ITSM journey with Invensis Learning and prepare for the PeopleCert exam with a structured, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Manila, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What ITIL 4 Foundation Covers and Who It Is ForYour Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Manila, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in ManilaDo You Qualify for the ITIL 4 Foundation Exam?

    The Career Value of Getting ITIL 4 CertifiedWhat You Gain from This ITSM Credential

    ITIL 4 Foundation Exam Format in ManilaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Manila

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Career Outcomes in ManilaRoles, Demand and Earning Potential

    ITIL 4 Foundation has become a practical entry marker for IT service management roles across Metro Manila, valued by IT-BPM employers, banks, telcos and the many global capability centres that run support and operations from the city. As organisations modernise their service desks and lift ITSM maturity, professionals who understand the ITIL framework are increasingly sought after, from service desk and incident roles up to service delivery management, and here is what the market is telling us right now.

    Why ITSM Skills Are in Demand Across Manila

    ITIL 4 Foundation is more than a certificate. It is a practical edge for professionals who keep services running and improving. Join people across Manila who are building recognised ITSM skills. Start your journey today.

    Your Manila Career Transformation

    How ITIL 4 Foundation Changes Your Career Standing

    The Shift This Credential Unlocks

    Manila's IT-BPM, banking and shared-services market is expanding with digital transformation, and employers increasingly separate professionals who understand service management from those who only handle tasks. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Jobstreet (Philippines) 2026.

    How to Get ITIL 4 Founfdation Certified in ManilaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Manila is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseFrom Core Concepts to Everyday Practice

    What you will learn in ITIL 4 Foundation is a complete, practical view of modern IT service management. By the end of the programme you can describe the Service Value System, apply the guiding principles, and explain the core ITIL practices that keep services running and improving.

    Service Management Fundamentals

    In ITIL 4 Foundation you learn the core concepts of service management: what a service is, how value is co-created, and the difference between utility and warranty. This grounds everything else in the course and on the job.

    The ITIL Service Value System

    Understand how the Service Value System ties together guiding principles, governance, the Service Value Chain, practices and continual improvement to turn demand into value across the organisation.

    The Seven Guiding Principles

    Apply the seven guiding principles, such as focus on value, start where you are, and keep it simple and practical, to make better day-to-day service management decisions.

    The Service Value Chain

    Work through the six Service Value Chain activities, from plan and engage to deliver and support, and see how they combine into value streams that meet stakeholder needs.

    Core ITIL Practices

    Build working knowledge of key practices including incident management, problem management, change enablement, service desk and service level management, so you can support users effectively.

    Continual Improvement and Metrics

    Use the continual improvement model and key metrics, KPIs and SLAs to measure performance and keep services improving over time, a skill employers value highly.

    Who Should TakeITIL 4 Foundation Certification Training in Manila?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PHP 68630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 68630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ManilaTrusted by Professionals and Teams

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Manila that want to build recognised IT service management capability and prepare for the PeopleCert exam. Our programmes combine accredited, AXELOS-aligned courseware, experienced ITSM instructors, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness, backed by our ISO 9001:2015 and ISO 27001:2022 certifications.

    • Accredited courseware aligned with AXELOS and PeopleCert standards
    • Experienced ITSM trainers with real-world service management exposure
    • Flexible live online, classroom and corporate group formats
    • Structured exam preparation with practice questions and mock tests
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Scalable delivery for individuals and teams across Manila and beyond
    • Trusted by professionals and organisations across many industries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in ManilaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Manila

    Makati Shangri-La, Ayala Avenue, San Lorenzo, District I, Makati, Southern Manila District, Metro Manila, 1226, Philippines

    ITIL 4 Foundation Training Location in Manila

    Conrad Manila, Seaside Boulevard, Barangay 76, Zone 10, District 1, Pasay, Southern Manila District, Metro Manila, 1300, Philippines

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    Corporate ITIL 4 Training in ManilaStandardise Your ITSM

    • Suitable for small, medium and large teams
    • Customised schedules built around your team's availability
    • Flexible onsite, live virtual or hybrid delivery
    • Experienced trainers with ITSM and industry expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Manila and global sites

    Leading Organisations

    AccentureIBMConcentrixPLDTGlobe TelecomSun Life

    What Our Learners Say

    Cleared the Exam with Confidence

    "The trainer made the Service Value System and guiding principles easy to grasp, and the mock questions matched the real exam well. I passed first time and now use ITIL language every day on the service desk."

    Mark Reyes

    Service Desk Analyst

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    Practical and Beginner Friendly

    "I came from a non-technical support role and was worried it would be too theoretical. The sessions were practical and well paced, and I could connect each practice to my own work. Great first step into ITSM."

    Angeline Cruz

    IT Support Coordinator

    0/0

    Flexible and Clearly Taught

    "Strong, well-structured content on incident and change practices. The live online format fit around my shift schedule, and the trainer answered every question clearly. I feel ready for more advanced ITIL modules now."

    Joshua Santos

    Operations Specialist

    0/0

    Lifted Our Team's Service Consistency

    "We enrolled our whole service desk team and the shared ITIL vocabulary made an immediate difference in how they triage and escalate. Reporting is more consistent and handovers are smoother across shifts."

    Patricia Lim

    IT Service Delivery Manager, BPO Sector

    0/0

    Well-Run Corporate Programme

    "Invensis Learning delivered tailored corporate training for our operations group with examples drawn from our own services. The coordination was excellent and the team applied continual improvement ideas within weeks."

    Daniel Tan

    Head of IT Operations, Banking Sector

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry-level credential valued by Manila's IT-BPM, banking, telecom and shared-services employers. It validates modern service management knowledge and opens roles from service desk and incident analyst up to service delivery management, where pay rises considerably.

    General

    Is the ITIL 4 Foundation certification worth it in Manila?

    Yes. ITIL 4 Foundation is a globally recognised entry-level credential valued by Manila's IT-BPM, banking, telecom and shared-services employers. It validates modern service management knowledge and opens roles from service desk and incident analyst up to service delivery management, where pay rises considerably.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT service management through the Service Value System. It suits IT, support, operations and business professionals at any career stage, with no prior experience required.

    Why choose Invensis Learning for ITIL training in Manila?

    Invensis Learning offers accredited, AXELOS-aligned courseware, experienced ITSM trainers, flexible delivery formats and structured exam support. As an ISO 9001:2015 and ISO 27001:2022 certified provider, we help you move from learning to a confident exam attempt with a clear path.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Prior IT or ITIL knowledge is helpful but not required, which makes it an ideal first step into IT service management for professionals across Manila.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription, or by passing a higher ITIL 4 qualification within the three-year period.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited AXELOS-aligned courseware, expert instructor-led sessions, practice questions, mock exams and learner support. Speak with a learning advisor to confirm exactly what your chosen package includes and request a quote.

    How much does ITIL 4 Foundation training cost in Manila?

    Training fees vary by format and package, so pricing is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Contact us for current pricing and any group offers for teams in Manila.

    Is the exam fee included in the training price?

    This depends on the package you choose. Some bundles include the PeopleCert exam while others price training and exam separately. Ask a learning advisor for a clear breakdown so you know exactly what is covered.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations groups and cross-functional teams. Contact us for a tailored quote for your organisation in Manila.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that best suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book and uses multiple-choice questions. It is delivered by PeopleCert, either online with OnVUE proctoring available 24/7 or at an authorised test centre. It covers the ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 26 correct answers, which is 65%, to pass. The questions cover the full ITIL 4 Foundation syllabus across service management concepts, the Service Value System and ITIL practices.

    What is the passing score for ITIL 4 Foundation?

    The pass mark is 65%, which is 26 out of 40 questions answered correctly. The exam tests knowledge and comprehension across all syllabus areas, so broad understanding of the framework matters more than depth in any single topic.

    How do I book and take the ITIL 4 Foundation exam?

    You take the exam through PeopleCert. You can sit it online from home or office using OnVUE proctoring, available around the clock, or at an authorised test centre. Our team can guide you through scheduling once you are ready.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert; re-examination fees apply and policies are set by PeopleCert. Our structured preparation, practice questions and mock exams are designed to help you pass with confidence on your first attempt.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the four dimensions, the seven guiding principles, the Service Value System, the Service Value Chain, key ITIL practices such as incident and change enablement, continual improvement, SLAs and key metrics.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is designed as an introduction and has no prerequisites, so beginners and business professionals are welcome. The training builds concepts step by step and connects each one to real workplace examples for clarity.

    What learning materials are provided?

    You receive accredited AXELOS-aligned courseware, practice questions, mock exams and reference materials mapped to the ITIL 4 Foundation syllabus. These resources help you revise efficiently and arrive at the exam well prepared.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real PeopleCert format. They help you identify weak areas, build timing confidence and gauge your readiness before the exam.

    Is the courseware aligned with the current ITIL 4 edition?

    Yes. The courseware is aligned with the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the most up-to-date concepts and terminology.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available in Manila?

    We offer live online instructor-led training, classroom sessions and customised corporate group training. This lets professionals across Manila choose the format that fits their schedule, learning style and team needs.

    How soon can I start the training?

    We run regular batches in live online and classroom formats, so you can usually start within a short window. View upcoming schedules or talk to a learning advisor to find the next batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a change that works around your commitments.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment before you book.