Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 service management scheme from AXELOS and PeopleCert, and the recognised starting point for IT and business professionals who want to understand modern IT service management. Our ITIL 4 Foundation certification training in Davao City gives you an end-to-end view of how organisations create, deliver and continually improve tech-enabled services. The programme is built around the current ITIL 4 syllabus, covering the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain and the core ITIL management practices. With Davao City's IT-BPM workforce approaching 85,000 people, employers across the city's outsourcing and shared-services sector increasingly value staff who speak a common service management language. Whether you support users on a busy service desk, manage incidents and changes, or coordinate delivery for global clients, this entry-level credential helps you prove your skills and progress with confidence. Start your ITIL journey with Invensis Learning, an accredited training provider trusted by professionals and teams worldwide.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Davao City, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Davao City, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in Davao CityDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Pays OffFor Your Career and Your Team

    ITIL 4 Foundation Exam Format in Davao CityWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Davao City

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your IT Service Management Career in Davao CityIs It Worth It?

    ITIL 4 Foundation has become a practical entry credential across Davao City's fast-growing IT-BPM sector, valued by outsourcing, shared-services and IT support employers that deliver services for global clients. As the city's technology workforce expands and service desks scale, professionals who understand ITSM stand out for roles from service desk analyst to service delivery manager. Here is what the local market is telling us right now.

    Service Management Gaps Driving Demand in Davao City

    ITIL 4 Foundation is more than a certificate. It is a practical first step for IT service professionals in Davao City. Join learners who bring structure and quality to modern service management. Start your journey today.

    Your Davao City Career Transformation

    Your IT Service Career, Before and After ITIL

    The Difference Certification Makes

    Davao City's IT-BPM market is expanding with new locators and global clients, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Sources: Jobstreet, PayScale, SalaryExpert (Philippines) 2026.

    How to Get ITIL 4 Founfdation Certified in Davao CityStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Davao City is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseWhat Modern Service Management Looks Like

    This ITIL 4 Foundation training shows you what modern service management looks like in practice. By the end, you can describe the ITIL 4 Service Value System and apply its core concepts to everyday IT service work.

    The ITIL 4 Service Value System

    Understand how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to create value from IT-enabled services.

    The Four Dimensions of Service Management

    Learn how organisations and people, information and technology, partners and suppliers, and value streams and processes shape effective, balanced service delivery.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL practices in real teams.

    The Service Value Chain

    Explore the six value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, and how they combine into value streams.

    Core ITIL Management Practices

    Get to grips with key practices including incident management, problem management, change enablement, service desk and service level management used every day in ITSM.

    Continual Improvement and Key Metrics

    Use the continual improvement model, service level agreements, and key metrics and KPIs to measure performance and keep improving services over time.

    Who Should TakeITIL 4 Foundation Certification Training in Davao City?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PHP 68630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 68630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Davao CityAccredited Training Partner

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Davao City and beyond, helping learners build service management capability and prepare for the ITIL 4 Foundation exam. Our programmes combine experienced ITSM trainers, official aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you are choosing a trusted ITIL 4 Foundation training company, and we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited, instructor-led training aligned to the current ITIL 4 syllabus
    • Experienced trainers with real ITSM and service desk expertise
    • Flexible live online and classroom formats for professionals and teams
    • Official aligned courseware, practice questions and exam support
    • Dedicated learner support before, during and after training
    • Trusted by 50,000+ professionals and organisations worldwide
    • Customised corporate training for Davao City service teams
    • ISO certified quality and information security standards

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    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    Corporate Clients

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    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in Davao CityInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Davao City

    dusitD2 Davao, Davao City

    ITIL 4 Foundation Training Location in Davao City

    Seda Abreeza, J. P. Laurel Avenue, Abreeza Ayala Business Park, Barangay 20-B, Poblacion District, Davao City, Davao Region, 8000, Philippines

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    Corporate Training for Davao TeamsBuilt for Your Organisation

    • Suitable for small, medium and large service and support teams
    • Customised schedules aligned to shift-based outsourcing operations
    • Flexible delivery through onsite, live virtual or blended formats
    • Experienced trainers with real ITSM and outsourcing industry expertise
    • Role-based examples drawn from service desk and delivery work
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Davao and global sites

    Leading Davao Employers

    ConcentrixTeleperformanceAloricaOptumCloudStaffSix Eleven Global

    What Our Learners Say

    Cleared the Exam and Work with More Structure

    "The ITIL 4 Foundation course finally connected the dots between the tasks I do on the service desk every day and the bigger service value system. I passed the exam first try and now handle incidents with far more structure."

    Maria Fe Dela Cruz

    Service Desk Analyst

    0/0

    Practical and Relevant to BPO Work

    "Coming from a pure support background, the guiding principles and the four dimensions gave me language I could use in client calls. The trainer used real outsourcing examples that made everything click."

    Jomar Bautista

    IT Support Specialist

    0/0

    Clear Path to the Certification

    "The sessions on incident and problem management were exactly what I needed for my role. The mock questions and clear explanations helped me feel ready for the exam without any stress."

    Rhea Tan

    Incident Coordinator

    0/0

    Standardised How Our Team Works

    "We enrolled an entire support team and the impact on consistency was immediate. Everyone now uses the same service management vocabulary, which has made our client audits noticeably smoother."

    Antonio Reyes

    IT Operations Lead, Outsourcing Sector

    0/0

    Flexible Delivery That Fit Our Shifts

    "Invensis Learning tailored the schedule around our shift patterns and delivered training that our staff could apply straight away. Service quality and team confidence both improved across accounts."

    Grace Villanueva

    Learning and Development Manager, Shared Services

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 service management scheme from AXELOS and PeopleCert. It is designed for IT and business professionals who want to understand modern IT service management, including service desk staff, support analysts, and anyone moving into IT service delivery.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 service management scheme from AXELOS and PeopleCert. It is designed for IT and business professionals who want to understand modern IT service management, including service desk staff, support analysts, and anyone moving into IT service delivery.

    Is ITIL 4 Foundation worth it for IT professionals in Davao City?

    Yes. With Davao City's IT-BPM workforce approaching 85,000 and global clients standardising on ITIL, the certification is a credible first step that helps you stand out for service desk, support and delivery roles and earn a recognised, transferable credential.

    Do I need any prior experience to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is built for IT and business professionals at any career stage, so beginners and experienced staff alike can take it. Accredited training is recommended but not required.

    Is the ITIL 4 Foundation certification recognised in the Philippines?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential valued by employers across the Philippines and worldwide, including the outsourcing, shared-services and IT support firms that operate in Davao City.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Confirm current renewal requirements on the PeopleCert portal.

    Pricing

    How much does ITIL 4 Foundation training cost in Davao City?

    Training fees vary by format, schedule and inclusions, so pricing is available on request. Live online and classroom options are quoted separately from the PeopleCert exam fee. Request a quote to see current rates and any group offers.

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes instructor-led sessions, official aligned courseware, practice questions, learner support and a course completion certificate. Speak with a learning advisor to confirm exactly what is bundled with your chosen format.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately from the training fee and varies by region and channel. Some packages bundle training and exam together. Ask for a quote and we will confirm what is included for your enrolment.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for support, operations and delivery teams. It suits Davao City employers upskilling staff across multiple accounts. Contact us for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that best suits you or your organisation.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination. It contains 40 questions and lasts 60 minutes. The questions test your knowledge and comprehension of ITIL 4 key concepts, the Service Value System and core practices.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and you have 60 minutes to complete it. The pass mark is 65%, which means you need 26 out of 40 correct. It is delivered as single-answer multiple choice across the ITIL 4 syllabus areas.

    How is the ITIL 4 Foundation exam delivered in the Philippines?

    You can take the exam through PeopleCert online proctoring, available 24/7 from home or office, or at a PeopleCert authorised test centre. Both options are open to candidates in Davao City and across the Philippines.

    What happens if I do not pass the exam first time?

    You can resit the ITIL 4 Foundation exam if you do not pass first time. Our training includes practice questions and exam preparation to build your readiness. Confirm the current resit policy and any fees on the PeopleCert portal.

    Which syllabus is the ITIL 4 Foundation exam based on?

    The exam is based on the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert. It covers service management concepts, the Service Value System, the four dimensions, guiding principles, the service value chain, ITIL practices and continual improvement.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL management practices, continual improvement, SLAs and key metrics.

    Will I learn about ITIL practices like incident and change management?

    Yes. The course introduces key ITIL 4 management practices used every day in ITSM, including incident management, problem management, change enablement, service desk, service request management and service level management.

    What learning resources and materials are provided?

    You receive official aligned courseware, practice questions, knowledge checks and reference materials mapped to the ITIL 4 Foundation syllabus. These resources help you revise key concepts and build confidence ahead of the exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. Our courseware is aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, covering the Service Value System and the latest guidance so your preparation reflects what the exam actually tests.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate after meeting the training requirements. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam, which our training prepares you for.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Davao City?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training. You can pick the format that fits your schedule, whether you study individually or as part of a team in Davao City.

    Are there weekend or weekday batches?

    Yes. We schedule both weekday and weekend batches to suit working professionals and shift-based teams. Check upcoming schedules or ask a learning advisor for the next available cohort that matches your availability.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change and we will confirm the options that apply to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.