Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation and Why Does It Matter?Your Entry Point into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 service management scheme, governed by AXELOS and examined by PeopleCert. It gives professionals a shared language for creating, delivering and continually improving tech-enabled services. ITIL 4 Foundation certification training in Wroclaw is built for IT and business professionals who want a globally recognised first step into modern service management. The credential introduces the Service Value System, the four dimensions of service management, the seven guiding principles and core practices such as incident, problem and change management. With Wroclaw's shared services, IT outsourcing and global capability centres running large support operations, an ITIL 4 grounding is a real advantage for service desk, support and process roles. There are no formal prerequisites, the exam carries 40 multiple-choice questions with a 65% pass mark, and the certification stays valid for three years. Start your ITIL journey with Invensis Learning and build the service management skills Wroclaw employers actively look for.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wroclaw, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation and Why Does It Matter?Your Entry Point into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wroclaw, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in WroclawDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Is Worth EarningCareer Value You Can Measure

    ITIL 4 Foundation Exam Format in WroclawWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Wroclaw

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in WroclawRoles, Demand and Earning Power

    ITIL 4 Foundation is a strong entry signal for IT service management roles across Wroclaw's IT, business services and banking employers. As the city's shared services and GCC sector scales past 50,000 staff, organisations need people who can run incident, problem and change processes to a common standard. Demand spans service desk analysts through to service delivery managers, and here is what the local market is telling us now.

    Why Wroclaw Employers Need ITIL 4 Skills

    ITIL 4 Foundation is more than a certificate. It is a fast, practical entry into the IT service management roles Wroclaw employers are hiring for now. Start your journey today.

    Your Wroclaw Career Transformation

    Your Career Before and After ITIL 4 Foundation

    The Shift This Credential Delivers

    Wroclaw's IT and business services market increasingly separates people who simply work in support from those who can run services to a recognised standard. Here is which side of that line ITIL 4 Foundation puts you on.

    Sources: Glassdoor, PayScale, PensjoMetr (Poland and Wroclaw) 2026.

    How to Get ITIL 4 Founfdation Certified in WroclawStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Wroclaw is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 4 FoundationCore ITSM Capabilities You Can Apply

    ITIL 4 Foundation training teaches you how modern IT service management works end to end, from the Service Value System to the practices that keep services running. By the end you can use ITIL concepts and terminology confidently in real service operations.

    Service Management Core Concepts

    Understand what a service is, how value is co-created between providers and consumers, and the role of utility and warranty in delivering useful, reliable services.

    The ITIL 4 Service Value System

    Explain how the guiding principles, governance, the service value chain, practices and continual improvement work together to create value across the organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when planning and running services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real service decisions and improvement.

    Key ITIL Practices

    Work with core practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, key metrics and KPIs to measure performance and steadily raise service quality.

    Who Should TakeITIL 4 Foundation Certification Training in Wroclaw?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 4500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 4500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Wroclaw?

    Invensis Learning delivers accredited ITIL 4 Foundation training for individuals and organisations in Wroclaw and worldwide. As a training partner working to AXELOS and PeopleCert standards, we combine certified, experienced trainers with structured courseware, live virtual and classroom formats, and dedicated learner support. Whether you enrol as an individual or train a team, you get a practical, exam-focused experience built around real service management outcomes, backed by our ISO 9001:2015 and ISO 27001:2022 certifications.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
    • Certified, experienced trainers with real IT service management backgrounds
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Structured courseware, practice questions and exam preparation support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after the course
    • Trusted by professionals and organisations across 100+ countries
    • Instructor-led ITIL training built for Wroclaw professionals and teams

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in WroclawInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Wroclaw

    DoubleTree by Hilton Hotel Wroclaw, 84, Podwale, Trójkąt, Przedmieście Oławskie, Wrocław, Lower Silesian Voivodeship, 50-414, Poland

    ITIL 4 Foundation Training Location in Wroclaw

    Radisson Blu Hotel, Jana Evangelisty Purkyniego, Ostrów Tumski, Stare Miasto, Wrocław, Lower Silesian Voivodeship, 50-153, Poland

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    Corporate ITIL 4 Foundation TrainingFor Teams Across Wroclaw

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Delivery through onsite, live virtual or blended formats
    • Trainers with real IT service management and ITSM experience
    • Role-based examples drawn from shared services and IT operations
    • Dedicated coordination and progress tracking for group training
    • Scalable delivery for teams across Wroclaw and global sites

    Leading Organisations

    IBMCapgeminiNokiaUBSSiiBNY Mellon

    What Our Learners Say

    Passed First Time and Using It Daily

    "The trainer explained the Service Value System in a way that finally clicked. I passed ITIL 4 Foundation on my first attempt and now use the guiding principles in my daily support work."

    Tomasz Kowalski

    IT Service Desk Analyst

    0/0

    Gave Me the Right ITSM Vocabulary

    "Clear, well-paced sessions with plenty of practice questions. The course gave me the ITSM vocabulary I needed to apply for incident management roles in Wroclaw."

    Agnieszka Nowak

    IT Support Specialist

    0/0

    Practical and Exam-Focused

    "Practical examples from real service desks made the theory easy to follow. It was great preparation for the exam and just as useful on the job."

    Marek Wisniewski

    Junior Service Manager

    0/0

    Standardised Our Service Processes

    "We trained two support teams with Invensis Learning. The shared ITIL language reduced confusion between our incident and change processes almost immediately."

    Katarzyna Lewandowska

    Learning and Development Manager, Business Services

    0/0

    Consistent Incident Handling Across the Team

    "The corporate sessions were tailored to our environment. Our analysts now handle incidents to a consistent standard, and onboarding new staff is noticeably faster."

    Piotr Zielinski

    IT Operations Lead, Banking Shared Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It introduces the Service Value System, the guiding principles and core practices used to create, deliver and improve IT-enabled services.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It introduces the Service Value System, the guiding principles and core practices used to create, deliver and improve IT-enabled services.

    Who should take ITIL 4 Foundation in Wroclaw?

    It suits IT and business professionals at any stage, including service desk and support staff, analysts and managers in Wroclaw's IT, BPO and shared services employers who want a recognised grounding in modern service management.

    Is ITIL 4 Foundation worth it for my career?

    Yes. ITIL 4 Foundation is a globally recognised credential that signals service management capability to employers across Wroclaw's IT, banking and business services sectors. Roles from service desk analyst to service delivery manager value it, with delivery managers locally averaging around zł 120,000 a year.

    Do I need prior experience or any prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible first step, so beginners and experienced IT staff can both take it.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning CPD points through PeopleCert or by passing a higher ITIL 4 qualification within that period.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes accredited courseware, expert-led training, practice questions, exam preparation and learner support. The PeopleCert exam may be bundled or billed separately depending on the package. Request a quote for current pricing in Wroclaw.

    How much does ITIL 4 Foundation training cost in Wroclaw?

    Pricing varies by format and whether the exam is bundled, so it is available on request. Live virtual, classroom and corporate options are quoted separately. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. PeopleCert sets exam pricing by region and currency.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Wroclaw. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose what suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is a closed-book, multiple-choice test of 40 questions based on the current ITIL 4 edition. It is delivered by PeopleCert, either online with remote proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 26 correct answers, which is 65%, to pass.

    What is the passing score for ITIL 4 Foundation?

    The pass mark is 65%, meaning 26 of the 40 questions must be answered correctly. The exam is closed book and lasts 60 minutes.

    What if I do not pass the exam the first time?

    You can resit the exam. Our training includes practice questions, mock-style preparation and trainer guidance to help you pass first time, and we support you if a resit is needed. PeopleCert sets the resit policy and fees.

    How and where is the exam delivered?

    PeopleCert delivers it online with 24/7 remote proctoring or at authorised test centres worldwide, so professionals in Wroclaw can sit it from home, the office or a centre.

    Course Content

    Can a complete beginner take ITIL 4 Foundation?

    Yes. The course assumes no prior ITIL or ITSM knowledge and starts from the basics. Trainers use real service desk examples and practice activities so beginners can follow along and pass with confidence.

    What topics does the ITIL 4 Foundation training cover?

    It covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, SLAs and key metrics.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, quizzes and revision aids that map to the ITIL 4 Foundation syllabus, plus trainer support throughout.

    Are there practice tests or mock exams included?

    Yes. The programme includes practice questions and mock-style assessments that mirror the exam format, helping you find weak areas and build readiness.

    Is the courseware aligned to the current ITIL 4 syllabus?

    Yes. The courseware follows the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive schedules, courseware and access details. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer ITIL 4 Foundation training online (live virtual), in the classroom, and as customised corporate group training, so you can pick the format that fits your schedule in Wroclaw.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Check upcoming schedules or speak with a learning advisor to find the next available date.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact support to arrange it.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.