Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation Training All About?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme from AXELOS, the global best-practice framework for IT service management. It introduces an end-to-end model for creating, delivering and continually improving tech-enabled products and services, and is the recognised starting point for anyone moving into IT service management. Krakow is one of Europe's largest IT and business services hubs, home to global delivery centres for HSBC, Shell, Capgemini, IBM, State Street and Cisco, where ITIL is the common language of service operations. ITIL 4 Foundation certification training in Krakow gives you the vocabulary, guiding principles and practices these employers expect, from incident and problem management to the Service Value System. Whether you support users on a service desk, coordinate changes, or are switching into a service management role, this credential proves you understand how value is co-created. Start your ITIL journey with Invensis Learning and build a skill that travels across sectors and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Krakow, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation Training All About?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Krakow, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in KrakowDo You Qualify for the ITIL 4 Foundation Exam?

    BenefitsOf Earning Your ITIL 4 Foundation Credential

    ITIL 4 Foundation Exam Format in KrakowWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Krakow

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where an ITIL Credential Takes You in KrakowRoles, Sectors and Salary

    ITIL 4 Foundation has become a core credential across Krakow's global business services sector, where centres for HSBC, Shell, Capgemini, IBM and State Street run service operations to ITIL standards. Demand spans the service desk, incident and problem management, and service delivery leadership, and certified professionals stand out in a market that still cannot fill every role. Here is what Krakow employers are paying and hiring for right now.

    What Is Driving ITIL Demand in Krakow's Service Sector

    ITIL 4 Foundation is more than a credential. It is the operating language of Krakow's service centres. Join professionals who turn service desks into reliable, value-driven operations. Start your journey today.

    Your Krakow Career Transformation

    Your Standing Today, and What Changes Next

    The ITIL 4 Foundation Difference

    Krakow's IT and business services sector employs over 105,000 professionals, and employers increasingly separate ITIL-certified staff from the rest. Here is the side of that line you want to be on.

    Sources: Glassdoor, PayScale (Poland and Krakow) 2026.

    How to Get ITIL 4 Founfdation Certified in KrakowStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Krakow is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 4 FoundationFrom Guiding Principles to Practical Practices

    This section answers what you will learn in ITIL 4 Foundation. You will build a working command of modern IT service management, from the Service Value System and guiding principles to the practices that keep services reliable. By the end, you can speak the language of service value and apply it at work.

    The ITIL Service Value System

    Understand how the Service Value System connects guiding principles, governance, the service value chain, practices and continual improvement to co-create value with customers and users.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adapt ITIL recommendations to real organisations and real work.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes so services stay effective and resilient.

    Core ITIL Management Practices

    Apply key practices including incident management, problem management, change enablement, the service desk, service request management and service level management.

    The Service Value Chain in Action

    Use the six value chain activities, from plan and engage to design, obtain, deliver and support, to model how an organisation turns demand into value.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and metrics to measure performance and steadily raise service quality.

    Who Should TakeITIL 4 Foundation Certification Training in Krakow?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 4500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 4500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 in KrakowAccredited and Flexible

    Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and teams across Krakow who want to build modern IT service management capability and approach the PeopleCert exam with confidence. Our programmes combine certified, experienced trainers, AXELOS-aligned courseware, flexible live online and classroom delivery, and dedicated learner support. As a trusted ITIL 4 Foundation training company in Krakow, Invensis Learning is a partner you can rely on. Whether you are an individual moving into service management or an employer upskilling a service desk, we provide a practical, results-focused learning experience backed by ISO 9001 and ISO 27001 certified operations.

    • Accredited ITIL 4 training delivered by certified, experienced ITSM trainers
    • Flexible live online and classroom formats that fit working professionals
    • AXELOS-aligned courseware mapped to the current ITIL 4 Foundation syllabus
    • Practice tests and an exam simulator to prepare for the PeopleCert exam
    • Post-training support and real-world IT service management case studies
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and teams across Krakow's global service centres
    • Local and live virtual schedules aligned to Central European time

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in KrakowInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Krakow

    Radisson Blu, 17, Floriana Straszewskiego, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-102, Poland

    ITIL 4 Foundation Training Location in Krakow

    Sheraton, 7, Powiśle, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-101, Poland

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    ITIL 4 Foundation Training for Teams in KrakowFor Your Teams

    • Suitable for small, medium and large service and operations teams
    • Customised schedules aligned to shift patterns and team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real ITSM and service centre expertise
    • Role-based examples drawn from global service operations
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Krakow and global locations

    Trusted by Leading Service Centres

    CapgeminiHSBCShellIBMState StreetCisco

    What Our Learners Say

    Passed on My First Attempt

    "The trainer explained the Service Value System and guiding principles in a way that finally made sense. I passed the PeopleCert exam on my first attempt and now apply ITIL practices on our service desk every day."

    Krzysztof Nowak

    IT Support Analyst

    0/0

    Practical and Well Structured

    "Practical, well-paced sessions with real ITSM examples. The mock exams matched the 40-question format closely, so I felt fully prepared on exam day and understood why each answer was correct."

    Agnieszka Wojcik

    Service Desk Team Lead

    0/0

    Helped Me Switch Roles

    "I moved into a service management role after this course. Understanding incident, problem and change practices gave me the confidence and the credential employers here look for."

    Marcin Lewandowski

    Junior Change Coordinator

    0/0

    Consistent Processes Across Teams

    "We trained two service desk teams with Invensis Learning. The shared ITIL language reduced escalations and made our processes far more consistent across shifts and locations."

    Beata Kaminska

    L&D Manager, Banking Services Centre

    0/0

    Tailored and Effective

    "The corporate sessions were tailored to our delivery model. Our analysts now speak the same service management language, which has improved our SLA performance noticeably."

    Tomasz Zielinski

    Head of Service Operations, IT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing IT service management through the Service Value System, guiding principles and core practices. It is governed by AXELOS and examined by PeopleCert, and suits anyone moving into an ITSM role.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing IT service management through the Service Value System, guiding principles and core practices. It is governed by AXELOS and examined by PeopleCert, and suits anyone moving into an ITSM role.

    Who should take ITIL 4 Foundation training in Krakow?

    It suits IT support staff, service desk analysts, change and incident coordinators, and professionals in Krakow's global service centres who want a recognised service management credential. There are no formal prerequisites, so beginners are welcome.

    Is ITIL 4 Foundation worth it for my career?

    Yes. ITIL is the common language of service operations across Krakow's GBS and SSC centres, where employers such as HSBC, Shell and Capgemini run services to ITIL standards. The credential helps you stand out for service desk, incident and service delivery roles.

    Is ITIL 4 Foundation recognised in Poland?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential valued across Poland and worldwide, including Krakow's banking, IT services and shared services employers.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Do I need any experience before taking the course?

    No. ITIL 4 Foundation has no formal prerequisites and is designed as an introduction, so you can start even if you are new to IT service management.

    Pricing

    How much does ITIL 4 Foundation training cost in Krakow?

    Training fees vary by format and schedule, with live online and classroom options priced differently. Pricing is available on request in local currency, so contact a learning advisor for a quote and current batch offers.

    Is the PeopleCert exam fee included in the training price?

    Exam pricing depends on region and channel and is confirmed at booking through PeopleCert. Ask our team whether your package bundles the exam voucher or quotes it separately.

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, accredited trainer-led sessions, practice tests, an exam simulator and learner support. Request a quote to see exactly what your chosen package covers.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for service desks and delivery teams in Krakow. Contact us for a group quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test of 40 questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    There are 40 multiple-choice questions and you have 60 minutes to complete them. The exam is closed book.

    What is the passing score for ITIL 4 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass the ITIL 4 Foundation exam.

    Are there any prerequisites for the exam?

    No. There are no formal prerequisites for ITIL 4 Foundation, so anyone can sit the exam, though accredited training is recommended to prepare well.

    What happens if I do not pass the first time?

    You can resit the exam through PeopleCert, where re-sit fees and policies apply. Our courseware, practice tests and exam simulator are designed to help you prepare thoroughly for a first-time pass.

    How is the exam delivered in Krakow?

    You can take the exam online with PeopleCert OnVUE remote proctoring from home or office, or at an authorised test centre. Both options use the same 40-question format.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and metrics, all mapped to the current syllabus.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites. Trainers explain concepts from the ground up, with examples and practice to support newcomers to IT service management.

    Which ITIL practices will I learn?

    You will learn foundational practices including incident management, problem management, change enablement, the service desk, service request management and service level management, and how they support the service value chain.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, an exam simulator, quizzes and reference materials mapped to the ITIL 4 Foundation syllabus.

    Is the courseware aligned to the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and delivered through PeopleCert.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Krakow?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor to find the next batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule in Krakow.

    When do the next batches start?

    New live online and classroom batches run regularly, including weekend and weekday options. Contact us to see upcoming schedules aligned to Central European time.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this before your session starts.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.