Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge and Why Upgrade Now?Your Fast Track to the Current ITIL

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is a one-day certification that lets professionals who already hold ITIL 4 Foundation update their knowledge and credential to ITIL 5, the latest version of the world's most widely adopted IT service management framework. Pass the short bridge exam and you hold the full ITIL 5 Foundation credential, awarded by PeopleCert (AXELOS). Built for practising ITSM professionals in Wroclaw, the course covers only what is new in ITIL 5, the product and service lifecycle, the ITIL Value System, value stream management and digital, AI-enabled service delivery, so you skip the content you already know. Wroclaw's shared services, banking technology and R&D centres are moving from transactional support to high-value, automated service management, and employers increasingly want teams fluent in the current framework. Upgrading now keeps your credential and your career relevant. Make the move with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wroclaw, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge and Why Upgrade Now?Your Fast Track to the Current ITIL

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wroclaw, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in WroclawDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Bridging to ITIL 5Recognition, Relevance and a Career Edge

    ITIL V5 Foundation Exam Format in WroclawWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Wroclaw

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What an ITIL 5 Credential Opens in WroclawRoles and Demand Now

    An ITIL 5 credential signals that you can run modern, value-driven IT services, and Wroclaw's employers are paying attention. The city's banks, shared services centres and R&D hubs are shifting from transactional support to automated, AI-enabled service management, and they want teams fluent in the current framework. Demand runs from service desk and incident roles up to service delivery managers and heads of IT operations, and here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand in Wroclaw

    ITIL 5 is more than a refresh. It is how modern, value-led IT services are run. Join the professionals in Wroclaw keeping their skills and credentials current. Start your upgrade today.

    Your Wroclaw Career Upgrade

    From ITIL 4 Today to ITIL 5 Tomorrow

    The Upgrade That Moves Your Career

    Wroclaw's service management market is moving quickly as employers adopt automated, AI-enabled delivery and the latest framework. Earning ITIL 5 puts you on the side of that line where the current roles and recognition sit. Here is the shift the bridge delivers.

    Sources: PayScale, Glassdoor, SalaryExpert (Poland) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in WroclawStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Wroclaw is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Poland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This BridgeThe ITIL 5 Upgrade, Made Practical

    This ITIL 5 Bridge focuses only on what changed, so you build current service management skills fast. By the end, you can apply the updated framework, lead digital service delivery, and integrate ITIL 5 into the way your team already works.

    Spot What Changed in ITIL 5

    Learn exactly what is new and refined in ITIL 5 compared with ITIL 4, including the structural updates, new concepts and updated terminology, so you can apply the current framework with confidence and skip the content you already know.

    Manage the Product and Service Lifecycle

    Understand how ITIL 5 organises work around the product and service lifecycle, from discovery and design through to delivery and support, and how this shapes the way modern digital services are run.

    Use Updated ITIL 5 Language

    Get clear on the new and redefined terminology and core concepts in ITIL 5 so you can communicate confidently with teams, partners and stakeholders who are adopting the framework at different speeds.

    Apply Enhanced Value Creation

    See how ITIL 5 extends value co-creation across the full stakeholder ecosystem, linking strategy to delivery and measurable outcomes, including the roles of sustainability and experience.

    Run Digital, AI-Enabled Services

    Explore how ITIL 5 reflects modern digital and AI-enabled environments, and how growing complexity from cloud, automation and multi-supplier delivery shapes service management.

    Put ITIL 5 to Work in Your Team

    Integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, performance and measurable results in your organisation.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Wroclaw?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 2100

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 2100

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning in WroclawAccredited and Built Around You

    As a trusted ITIL 5 Foundation Bridge training company in Wroclaw, Invensis Learning delivers accredited ITIL training for professionals and organisations who want to move from ITIL 4 to ITIL 5 efficiently. Our programmes combine certified, experienced trainers, flexible delivery formats, structured courseware and learner-focused support. Whether you are upgrading as an individual or transitioning a whole team in Wroclaw, we provide a professional learning experience built around practical understanding, current framework knowledge and real workplace application.

    • Accredited training aligned with PeopleCert and AXELOS standards
    • Experienced, certified ITSM trainers with real-world service management practice
    • Live online and onsite formats to fit working professionals in Wroclaw
    • A focused one-day bridge that respects your time and prior ITIL 4 knowledge
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after the course
    • Trusted by professionals and organisations across 100+ countries
    • Practical exercises that connect ITIL 5 updates to your daily work

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    60+

    Global Course Portfolio

    100+

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    Quality Management

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL (Version 5) Foundation Bridge Course Training Locations in WroclawInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Wroclaw

    DoubleTree by Hilton Hotel Wroclaw, 84, Podwale, Trójkąt, Przedmieście Oławskie, Wrocław, Lower Silesian Voivodeship, 50-414, Poland

    ITIL V5 Foundation Bridge Training Location in Wroclaw

    Radisson Blu Hotel, Jana Evangelisty Purkyniego, Ostrów Tumski, Stare Miasto, Wrocław, Lower Silesian Voivodeship, 50-153, Poland

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    Corporate Training for Wroclaw TeamsUpgrade Your ITSM Team

    • Transition entire teams to ITIL 5 in one training day per person
    • Onsite, live virtual or hybrid delivery across Wroclaw and Lower Silesia
    • Schedules aligned to your service operations and shift patterns
    • Accredited, PeopleCert-aligned content and certified trainers
    • Role-based examples for service desk, operations and delivery teams
    • Dedicated coordination and post-training support
    • Volume-based pricing for group enrolments

    Trusted by Leading Employers

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    What Our Learners Say

    Upgraded to ITIL 5 in a Day

    "The bridge was exactly what I needed. I already had ITIL 4 Foundation, and in a single day I understood what changed in ITIL 5 and passed the exam. The trainer kept everything practical and tied to real service desk work."

    Marek Kowalczyk

    IT Service Desk Lead

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    Focused and Well Structured

    "Clear, focused and respectful of my time. The sessions on the product and service lifecycle and value streams helped me see how ITIL 5 applies to incident and problem work. I felt ready for the exam without weeks of study."

    Katarzyna Nowak

    Incident and Problem Manager

    0/0

    Worth the Upgrade

    "A genuinely useful update rather than a repeat of Foundation. The new language around value creation and digital services is already helping me in delivery conversations with stakeholders."

    Tomasz Wisniewski

    Service Delivery Manager

    0/0

    Whole Team Upgraded Smoothly

    "We moved our service management team to ITIL 5 with one training day each. The scheduling around our shifts was flexible, and the content was tailored to how our centre actually runs. A smooth, efficient transition."

    Agnieszka Lewandowska

    L&D Manager, Banking Technology Centre

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    Kept Our Team Current

    "Invensis Learning helped us keep our operations team current as we automate more of our service delivery. The bridge gave everyone a shared ITIL 5 vocabulary and improved how we talk about value with the business."

    Piotr Zielinski

    Head of IT Operations, Shared Services

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a one-day certification that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5, the latest version of the framework. It focuses only on what is new in ITIL 5, and passing the exam grants the full ITIL 5 Foundation credential from PeopleCert (AXELOS).

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a one-day certification that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5, the latest version of the framework. It focuses only on what is new in ITIL 5, and passing the exam grants the full ITIL 5 Foundation credential from PeopleCert (AXELOS).

    Who should take the ITIL 5 Bridge in Wroclaw?

    It is designed for practising ITSM professionals who already hold ITIL 4 Foundation, such as service desk leads, incident and problem managers, service delivery managers, consultants and trainers. In Wroclaw it suits anyone in shared services, banking technology or R&D who needs the current ITIL credential.

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. The bridge gives you the current, globally recognised ITIL 5 Foundation credential in a single day instead of repeating full Foundation training. As Wroclaw employers adopt automated, AI-enabled service delivery, a live ITIL 5 credential keeps your profile competitive for service management roles.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. ITIL 4 Foundation certification is the prerequisite for the bridge, because the course assumes that knowledge and covers only what changed in ITIL 5. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course instead.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD points or by passing a higher ITIL 5 qualification, as set out by PeopleCert.

    Pricing

    How much does ITIL 5 Bridge training cost in Wroclaw?

    Fees depend on the format you choose, such as live online or onsite group training, and the exam is priced separately by PeopleCert. We provide a clear, all-in quote for Wroclaw learners on request. Talk to a learning advisor for current pricing and upcoming batches.

    What is included in the course fee?

    The training fee typically includes accredited, PeopleCert-aligned courseware, instructor-led sessions, practice activities, exam preparation support and a course completion certificate. Ask us for a full breakdown of inclusions for your chosen format.

    Is the exam fee included in the training price?

    The exam is delivered by PeopleCert and is priced separately, though it is often bundled into a combined training and exam package. We can confirm whether your selected option includes the exam voucher when you request a quote.

    Do you offer group or corporate pricing?

    Yes. We offer volume-based pricing for teams, with onsite or live virtual delivery scheduled around your operations in Wroclaw. It is an efficient way to move an entire service management team to ITIL 5. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Bridge exam is a closed-book, multiple-choice test with single-answer questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and it covers only the new and changed content introduced in ITIL 5.

    How many questions are on the exam and how long is it?

    The exam has 20 multiple-choice questions and a duration of 30 minutes. Because it is a bridge, it focuses only on what is new in ITIL 5 rather than the full Foundation syllabus.

    What is the passing score for the bridge exam?

    The pass mark is 65%, which means answering at least 13 of the 20 questions correctly. The training focuses your preparation on the five ITIL 5 topic areas so you can reach that standard with confidence.

    How and where do I take the exam?

    You can sit the exam online from home or the office through PeopleCert's proctoring system, available around the clock, or at an authorised test centre. Both options are available to learners in Wroclaw, so you can choose what is convenient.

    What happens if I do not pass first time?

    If you do not pass on your first attempt, you can resit the exam, and our trainers support your preparation to help you succeed. Speak with our team about resit options and how to book another attempt.

    Course Content

    What does the ITIL 5 Bridge course cover?

    The course covers the five ITIL 5 topic areas: key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, enhanced value creation, and applying ITIL 5 in practice. It addresses only what changed from ITIL 4.

    How is the bridge different from full ITIL 5 Foundation?

    The bridge is a faster route for those who already hold ITIL 4 Foundation. It teaches only the new and updated ITIL 5 content rather than the entire syllabus, yet on passing you earn the same ITIL 5 Foundation credential as the full course.

    What learning materials are provided?

    You receive accredited, PeopleCert-aligned courseware, practical exercises, knowledge checks and exam preparation guidance focused on the ITIL 5 updates. Materials are designed to help you apply the framework at work, not just pass the exam.

    Is the course updated to the latest ITIL 5 syllabus?

    Yes. The course is aligned to the current ITIL Foundation Bridge Version 5 syllabus published by PeopleCert (AXELOS), so you learn the latest concepts, terminology and structural updates introduced in ITIL 5.

    Will I get a certificate after the training?

    Yes. You receive a course completion certificate from Invensis Learning, and once you pass the PeopleCert exam you earn the official ITIL 5 Foundation credential and digital badge.

    Enrollment

    How do I enrol in the ITIL 5 Bridge in Wroclaw?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Our team can guide you through booking the exam with PeopleCert.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom sessions, and customised corporate group training for teams in Wroclaw. You can pick the format that fits your schedule and learning style.

    Do I need experience to enrol?

    You need to hold ITIL 4 Foundation, since the bridge builds on that knowledge. Beyond that, the course is designed for practising service management professionals, though no minimum work experience is formally required.

    Can I reschedule my batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team and we will help you arrange a session that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include reschedule flexibility. Reach out to our team for the details that apply to your enrolment.