Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation and Why Warsaw Employers Value ItYour Entry Point into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 service management scheme governed by AXELOS, with examinations delivered by PeopleCert. ITIL 4 Foundation certification training in Warsaw gives IT and business professionals a shared, end-to-end operating model for creating, delivering and continually improving tech-enabled services. The course is built around the ITIL 4 Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and the most-used management practices such as incident, problem and change enablement. There are no formal prerequisites, so it suits service desk staff, analysts, support engineers and managers alike. Warsaw is Poland's deepest IT and business-services hub, home to global delivery centres, banks and fintechs that run large, multi-supplier service estates. A recognised ITSM credential helps you stand out in that market. Start your ITIL journey with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Warsaw, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation and Why Warsaw Employers Value ItYour Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Warsaw, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in WarsawDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 Foundation TrainingSkills, Recognition and Career Lift

    ITIL 4 Foundation Exam Format in WarsawWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Warsaw

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Foundation Takes Your Career in WarsawRoles, Demand and Pay

    ITIL 4 Foundation has become a baseline credential for IT service management roles across Warsaw, valued by the shared services centres, banks, fintechs and outsourcing providers that run large, multi-supplier IT estates. As Polish employers standardise ITSM and adopt cloud and automation, professionals who speak the language of the Service Value System are increasingly sought after, from service desk analysts up to service delivery and IT managers. Here is what the Warsaw market is telling us right now.

    Why ITSM Skills Are in Demand Across Warsaw

    ITIL 4 Foundation is more than a certificate. It is a passport into Warsaw's fast-growing service management market. Join professionals who connect IT services to business value. Start your journey today.

    Your Warsaw Career Transformation

    Your Profile Before and After ITIL 4 Foundation

    The Shift Warsaw Employers Notice

    Warsaw's IT services and business-services market increasingly separates certified ITSM professionals from the rest. Here is which side of that line a recognised ITIL credential puts you on.

    Sources: Glassdoor, PayScale, ERI SalaryExpert (Warsaw and Poland) 2026.

    How to Get ITIL 4 Founfdation Certified in WarsawStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Warsaw is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseThe Core ITIL 4 Building Blocks

    This ITIL 4 Foundation training builds working knowledge of modern IT service management, from core concepts to the practices that keep services reliable. By the end you can describe the Service Value System and apply the guiding principles in your day-to-day role.

    Service Management Core Concepts

    What you will learn in ITIL 4 Foundation starts here: define a service, explain value co-creation, and apply utility and warranty, outputs, outcomes, costs and risks to real service relationships.

    The ITIL 4 Service Value System

    Understand how the Service Value System ties together guiding principles, governance, the value chain, practices and continual improvement to turn demand into value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively, collaborate, think holistically, keep it simple, and optimise and automate to everyday service decisions.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    The Service Value Chain in Action

    Work through the six value chain activities, plan, improve, engage, design and transition, obtain and build, and deliver and support, to create end-to-end value streams.

    Key ITIL Management Practices

    Get to grips with the practices employers use most, including incident management, problem management, change enablement, service desk and service level management.

    Who Should TakeITIL 4 Foundation Certification Training in Warsaw?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 4500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 4500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in WarsawAccredited, Expert-Led Preparation

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations in Warsaw who want recognised ITSM skills and a clear path to certification. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited training partner for AXELOS and PeopleCert with official ITIL courseware
    • Experienced, certified trainers with real-world IT service management experience
    • Flexible learning: live online, classroom and corporate group formats
    • Structured exam preparation for the 40-question ITIL 4 Foundation exam
    • Practice questions, mock tests and revision support included
    • Dedicated learner support before, during and after the training
    • Customised schedules and onsite delivery for Warsaw teams
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and security

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in WarsawInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Warsaw

    InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland

    ITIL 4 Foundation Training Location in Warsaw

    The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland

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    Corporate Training for TeamsStandardise ITSM Companywide

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around live operational availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with hands-on IT service management experience
    • Role-based examples drawn from GBS, banking and outsourcing contexts
    • Dedicated coordination and learner support throughout the programme
    • Scalable delivery for teams across Warsaw, Poland and global locations

    Trusted by Leading Organisations

    Orange PolskaMBankSantander Bank PolskaComarchAsseco PolandSii Poland

    What Our Learners Say

    Passed First Time and Using It at Work

    "The trainer made the Service Value System and guiding principles genuinely easy to follow. I passed the ITIL 4 Foundation exam on my first attempt and now use the practices on the service desk every day."

    Katarzyna Wojcik

    Service Desk Analyst

    0/0

    A Confident Step up from Support

    "Clear sessions and plenty of mock questions. Coming from an IT support background, the four dimensions and value chain finally clicked. The course gave me the confidence to apply for an incident management role."

    Piotr Kaminski

    IT Support Specialist

    0/0

    Practical and Exam-Focused

    "Well-paced and practical. The trainer connected each ITIL practice to real situations in a delivery centre, which made revision much easier. The exam tips were spot on."

    Agnieszka Nowak

    Junior Service Management Analyst

    0/0

    Standardised ITSM Across Our Teams

    "We trained two support teams with Invensis Learning to standardise our incident and change practice. The shared ITIL language reduced handoff issues across our suppliers within weeks."

    Marcin Lewandowski

    IT Service Delivery Lead, Banking Sector

    0/0

    Tailored Corporate Training That Delivered

    "The corporate sessions were tailored to our GBS environment and scheduled around shifts. Our service desk now shares a common vocabulary, and our improvement backlog is finally moving."

    Magdalena Zielinska

    L&D Manager, IT Shared Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential valued by Warsaw's shared services centres, banks, fintechs and outsourcing providers. It helps you stand out for service management roles and gives you a shared ITSM language that employers across Poland use.

    General

    Is the ITIL 4 Foundation certification worth it in Warsaw?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential valued by Warsaw's shared services centres, banks, fintechs and outsourcing providers. It helps you stand out for service management roles and gives you a shared ITSM language that employers across Poland use.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 service management scheme from AXELOS. It is designed for IT and business professionals at any stage, including service desk staff, support engineers, analysts and managers who want to understand modern ITSM. There are no formal prerequisites.

    Do I need any prior experience or qualifications?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 4 scheme, so prior ITIL or ITSM knowledge is helpful but not required.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning continuing professional development points through PeopleCert or by passing a higher ITIL 4 qualification.

    Which body governs the ITIL 4 certification?

    ITIL is owned by AXELOS, and examinations are delivered by PeopleCert, which acquired AXELOS in 2021. Invensis Learning delivers accredited training aligned to the current ITIL 4 syllabus.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam vouchers can be bundled where available. For a tailored quote in your currency, request a quote or talk to a learning advisor.

    How much does ITIL 4 Foundation training cost in Warsaw?

    Pricing varies by format and whether the exam voucher is included, so it is available on request. Live online, classroom and corporate options are quoted separately. Contact us for current Warsaw pricing and group rates.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets the exam fee, which can be bundled with training or purchased separately. Ask your advisor which option suits you when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations teams and departments. Ask about corporate and group pricing for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that works for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. It is delivered online with PeopleCert proctoring or at an authorised test centre. The pass mark is 65 percent, meaning 26 of 40 questions correct.

    How many questions are on the exam and how long is it?

    There are 40 multiple-choice questions and you have 60 minutes to complete them. Candidates taking the exam in a non-native language may be allowed extra time under PeopleCert policy.

    What score do I need to pass?

    You need 65 percent to pass, which is 26 correct answers out of 40. The exam tests knowledge and comprehension of ITIL 4 concepts at foundation level.

    What if I do not pass the exam the first time?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert by booking a new attempt. Our training includes mock exams and revision support to help you prepare thoroughly so you pass with confidence.

    How do I book and take the exam?

    The exam is scheduled through PeopleCert and can be taken online with remote proctoring 24/7 or at an authorised test centre. Our team guides you through booking once you are ready.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, key management practices, continual improvement and service level metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction to modern ITSM and needs no prior experience. The trainer explains every concept from the ground up, supported by examples and practice questions.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, mock exams and revision aids aligned to the current syllabus. These resources help you connect concepts to real service management situations.

    Which ITIL practices will I learn about?

    At foundation level you focus on widely used practices such as incident management, problem management, change enablement, service desk, service request management and service level management, plus continual improvement.

    Is the courseware aligned to the current ITIL 4 syllabus?

    Yes. The courseware follows the current ITIL 4 edition published by AXELOS and PeopleCert, including the Service Value System and the 34 management practices framework.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, and get access to schedules and resources. New live online and classroom batches run regularly in Warsaw. See upcoming schedules to pick your dates.

    What training formats are available?

    We offer live online (virtual) instructor-led training, in-person classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Is there an online instructor-led option for Warsaw learners?

    Yes. Our online (live virtual) instructor-led ITIL 4 Foundation training lets Warsaw professionals learn from anywhere with a trainer in real time, with the same courseware and exam preparation as the classroom.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to a learning advisor for the details that apply to your enrolment.