Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?The Current Standard in IT Service Management

    The ITIL Version 5 Foundation certification training in San Juan introduces IT and business professionals to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It is the current standard for digital product and service management, and it validates your understanding of the ITIL Value System and how organisations co-create value in modern digital environments. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital products and services, the full product and service lifecycle, and Value Stream Mapping and Management as a dedicated topic. Because it carries no formal prerequisites, the credential is open to service desk analysts, IT operations staff, digital product owners, and DevOps or Agile practitioners at any career stage. With San Juan's fintech, telecommunications and shared-services employers standardising how they run digital services, a globally recognised ITSM credential helps you stand out. Prepare for the 40-question exam and get certified with Invensis Learning through a supported, practical path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in San Juan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?The Current Standard in IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in San Juan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in San JuanDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in San JuanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in San Juan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in San JuanRoles, Demand and Earning Outlook

    ITIL 5 Foundation is a recognised entry point into IT service management, and demand for ITSM-literate staff is rising across San Juan as fintech, telecom, BPO and shared-service employers standardise how they run digital services. The credential maps to roles from IT service desk analyst and support specialist through to IT operations and service delivery management, and here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across San Juan

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for running modern digital services. Join professionals in San Juan who bring the current ITSM framework to their teams. Start your journey today.

    Your San Juan Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Puerto Rico's IT and shared-services market is expanding with digital transformation and export-services investment, and employers increasingly separate credentialed ITSM professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ZipRecruiter (Puerto Rico) 2026.

    How to Get ITIL V5 Founfdation Certified in San Juan Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in San Juan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in ITIL 5 FoundationAligned to the Nine Exam Topics

    This ITIL 5 Foundation programme builds knowledge of digital product and service management, the ITIL Value System and value stream management at the knowledge and comprehension level the exam expects. By the end, you can explain how organisations co-create and continually improve value.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability across the four dimensions of service management.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle and Practices

    Describe the purpose of each lifecycle activity from discovery and design to operation, delivery and support, and the role of ITIL management practices in consistent working.

    Continual Improvement and Value Streams

    Use the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in San Juan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis Learning in San JuanYour Trusted Learning Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in San Juan looking to build modern IT service management capability and pass the PeopleCert exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in San Juan, provides a professional experience designed around practical understanding, real-world application and measurable outcomes.

    • PeopleCert-accredited, qualified trainers with real ITSM experience
    • Courseware aligned to the ITIL 5 Foundation Version 5.0 syllabus
    • Flexible formats for individuals, teams and corporate groups
    • Live virtual (online) instructor-led training accessible across Puerto Rico
    • Industry case studies that show ITIL 5 practices in real scenarios
    • Mock exams and practice questions mapped to the 40-question exam
    • First-attempt guidance to help you clear the ITIL 5 Foundation exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Trusted by professionals and organisations across many industries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in San JuanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in San Juan

    Condado Vanderbilt Hotel, San Juan

    ITIL Version 5 Foundation Training Location in San Juan

    Caribe Hilton, 1, Calle Los Rosales, Viejo San Juan, Santurce, San Juan, Puerto Rico, 00901, United States

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    Corporate ITIL 5 Foundation Training in San JuanFor Your Teams

    • Suitable for small, medium and large service teams
    • Customised schedules aligned to shared-service availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant ITSM and industry expertise
    • Role-based examples for better on-the-job application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Puerto Rico and beyond

    Leading Organisations

    EvertecBanco PopularLiberty Latin AmericaTriple-SMedtronicFIS Global

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and value streams genuinely clear, and the mock exams matched the real 40-question format. I passed the ITIL 5 Foundation exam on my first attempt and now use the framework daily on our service desk."

    Carlos Rivera

    IT Service Desk Analyst

    0/0

    A Clear Upgrade to the Current Framework

    "Coming from ITIL 4, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and continual improvement were practical and easy to follow, and the guiding principles now shape how I handle incidents."

    Mariana Torres

    IT Support Specialist

    0/0

    Practical for Product Roles Too

    "As a digital product owner I joined to speak the same language as our IT teams. The value co-creation and four dimensions content was exactly what I needed, and the live virtual format fitted around my work in San Juan."

    Jorge Melendez

    Digital Product Owner

    0/0

    Standardised Our Service Processes

    "We trained a shared-services team on ITIL 5 Foundation. The customised schedule and industry case studies helped everyone connect the practices to our own workflows, and our support processes are noticeably more consistent now."

    Lourdes Vega

    IT Operations Manager, BPO Sector

    0/0

    Strong Corporate Training Experience

    "Invensis Learning delivered ITIL 5 group training for our service delivery group. The trainers were accredited and responsive, the coordination was smooth, and the team came away with a shared approach to value streams and continual improvement."

    Hector Santiago

    Head of IT Service Delivery, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential, and San Juan employers in fintech, telecom, BPO and healthcare increasingly value ITSM-literate staff. IT roles on the island average around $107,575 a year, and the credential helps you qualify for service desk, ITSM and operations roles.

    General

    Is ITIL 5 Foundation worth it for professionals in San Juan?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential, and San Juan employers in fintech, telecom, BPO and healthcare increasingly value ITSM-literate staff. IT roles on the island average around $107,575 a year, and the credential helps you qualify for service desk, ITSM and operations roles.

    What is ITIL Version 5 Foundation?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System.

    Do I need prior experience or ITIL 4 to take it?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will find some familiar concepts, but it is not required.

    Who is the ITIL 5 Foundation credential for?

    It suits IT professionals new to ITIL, practitioners upgrading from ITIL 4, digital product managers and owners, DevOps, Agile or SRE practitioners, and business professionals who work with digital service teams.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in San Juan?

    Training is usually purchased as a combined training and exam package, and pricing varies by format and schedule. The exam fee is set by PeopleCert and varies by region and channel. Contact us for a current quote for San Juan. Request a quote to see upcoming batches.

    What is included in the course fee?

    The fee typically includes syllabus-aligned courseware, industry case studies, mock exams and practice questions, first-attempt exam guidance, and learner support. Verify whether the PeopleCert exam voucher is included when you enrol.

    Is the exam fee included in the training price?

    The PeopleCert ITIL 5 Foundation exam is often bundled into the training and exam package, though this depends on the plan you choose. Exam pricing varies by region and purchasing channel, so confirm current inclusion with a learning advisor.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations groups and BPO teams in San Juan. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Prices are quoted in US dollars, the currency used in Puerto Rico. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation Version 5.0 syllabus from AXELOS (PeopleCert) and covers nine topic areas from digital service concepts to value stream management.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single one.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is typically arranged as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare thoroughly. Verify the current re-sit policy at peoplecert.org.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. The credential is designed as an accessible entry point with no prerequisites, so beginners and experienced IT staff alike can take it. The training explains each concept from the ground up and provides hands-on practice questions.

    What topics does the training cover?

    The programme covers all nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours in total. It is usually delivered as two full days or four half-days, so you can choose the format that fits your schedule.

    Are practice tests and materials included?

    Yes. You receive syllabus-aligned courseware, industry case studies, mock exams and practice questions mapped to the 40-question exam format, plus revision support to help you identify and strengthen weak areas.

    Is the courseware aligned to the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation Version 5.0 syllabus, so you study the current standard for digital product and service management.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in San Juan?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment in US dollars, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor to see upcoming batches.

    What training formats are available?

    We offer live virtual (online) instructor-led training, onsite classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule and learning style in San Juan.

    How soon can I start?

    New live virtual and corporate batches run regularly. Once you enrol, you get immediate access to learning resources and your schedule. Contact a learning advisor to confirm the next available start date.

    Can I reschedule my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.