Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Does ITIL Version 5 Foundation Certification Training in Hanoi Cover?Your Entry into Modern ITSM

    ITIL Version 5 Foundation Certification Training in Hanoi gives IT and business professionals the current, digital-era grounding in IT service management that Vietnamese employers now expect. The ITIL Version 5 Foundation (ITIL 5-F) qualification is the entry-level credential in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, covering the ITIL Value System, the product and service lifecycle, value co-creation and the seven guiding principles. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a clear step on from ITIL 4, adding an explicit focus on digital product and service management along with Value Stream Mapping and Management. With no formal prerequisites, ITIL 5-F is an accessible first step for professionals across Hanoi's IT, telecom and banking sectors. Train with Invensis Learning and prepare for the 40-question ITIL 5 Foundation exam with confidence, then carry a globally portable credential into your service management career.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hanoi, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Does ITIL Version 5 Foundation Certification Training in Hanoi Cover?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hanoi, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in HanoiDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 CertificationCareer Value for Hanoi Professionals

    ITIL V5 Foundation Exam Format in HanoiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Hanoi

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Path in HanoiRoles, Demand, and Pay

    IT service management is central to Hanoi's tech economy, from FPT, Viettel, CMC and VNPT to the global capability centres and banks that run large digital operations. As Vietnam pushes national digital transformation and data-centre growth, employers increasingly want professionals who can deliver reliable, value-led services. ITIL 5 Foundation is a recognised, entry-level way to prove that capability, and the roles it maps to run from Service Desk Analyst to IT Operations Manager and Head of IT Service Management. Here is what the Hanoi market is telling us right now.

    What Is Driving ITSM Demand in Hanoi

    ITIL 5 Foundation is more than a credential. It is a practical route into modern IT service management. Join professionals in Hanoi who deliver reliable, value-led digital services. Start your journey today.

    Your Hanoi Career Transformation

    Your Career Before and After ITIL 5

    The Shift Certification Makes in Hanoi

    Hanoi's IT market is expanding with digital transformation, cloud growth and global capability centres, and employers increasingly separate professionals who deliver value-led services from those who only run tasks. Here is which side of that line you want to be on.

    Sources: ITviec 2025-2026; JT1 Vietnam IT Salary Guide 2026; Manpower Vietnam Salary Guide 2026.

    How to Get ITIL V5 Founfdation Certified in Hanoi Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Hanoi is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationPractical, Job-Ready ITSM Capability

    This ITIL 5 Foundation programme covers all nine topic areas of the official Version 5.0 syllabus at knowledge and comprehension level. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe the practices that keep digital services reliable and improving.

    Digital Product and Service Management

    Explain what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the core concept that sets ITIL 5 apart and grounds everything else in the course.

    Value Co-Creation

    Describe how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability. You learn to shift from output-focused delivery to outcome-focused, collaborative value creation.

    The Four Dimensions of Service Management

    Apply a holistic view across people and organisational culture, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected when designing or running a digital service.

    The ITIL Value System

    Understand how the ITIL Value System brings together the guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for continual value creation.

    The Seven Guiding Principles

    Use the guiding principles to make better decisions: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    The Product and Service Lifecycle

    Explain the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create and sustain value for consumers.

    ITIL Management Practices

    Understand the role of ITIL management practices and practice guides in enabling consistent, effective ways of working, including familiar practices such as incident management, problem management, change enablement and the service desk.

    Continual Improvement and Value Streams

    Apply the continual improvement model step by step, and learn Value Stream Mapping and Management to identify waste, improve flow and visibility, and lift outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Hanoi?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis Learning in HanoiYour ITIL 5 Learning Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations in Hanoi who want a current, digital-era grounding in IT service management. As a PeopleCert Accredited Training Organization and a trusted ITIL Version 5 Foundation training company in Hanoi, our programmes combine accredited trainers, syllabus-aligned courseware, and learner-focused support that takes you from enrolment to certification. Whether you join as an individual or plan team training, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned training
    • PeopleCert-accredited, experienced trainers with real ITSM practice
    • Live online, classroom and corporate delivery to fit Hanoi work schedules
    • 16-hour programme aligned to the official ITIL 5 Foundation Version 5.0 syllabus
    • Case studies, mock exams and practice questions built around the exam format
    • Exam voucher and first-attempt guidance included in accredited packages
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and teams across more than 100 countries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in HanoiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Hanoi

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    ITIL Version 5 Foundation Training Location in Hanoi

    InterContinental Hanoi Westlake, 5, Tu Hoa Street, Nghi Tam, Tay Ho Ward, Hanoi City, 11214, Vietnam

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    Corporate ITIL 5 Training in HanoiUpskill Your Service Teams

    • Upskill whole service desks and IT operations teams at once
    • Suitable for small, medium and large groups
    • Customised schedules aligned with your team's availability
    • Delivery through onsite, live virtual or blended formats
    • Accredited trainers with real ITSM and industry experience
    • Role-based examples that fit your services and operating model
    • Dedicated coordination and support for corporate programmes

    Leading Organisations

    FPTViettelCMCVNPTMISATechcombank

    What Our Learners Say

    Passed with Real Confidence

    "The ITIL 5 Foundation course finally made the service value system click for me. The trainer used real service desk examples, and the mock exams meant I walked into the exam knowing exactly what to expect and passed comfortably."

    Nguyen Van Minh

    IT Support Lead

    0/0

    Practical from Day One

    "As someone new to ITIL, I was worried it would be too theoretical. It was the opposite. I now use the guiding principles and incident practice in my daily work, and the certification helped me move into a service management role."

    Tran Thi Thu Ha

    Service Desk Analyst

    0/0

    Great Fit for Working Professionals

    "Clear sessions on the product and service lifecycle and value streams. The live online format fit around my shift work, and the trainer answered every question. A solid first step into modern ITSM."

    Le Hoang Nam

    IT Operations Engineer

    0/0

    Gave Our Team a Common Language

    "We trained our service desk and operations teams together. The shared ITIL vocabulary alone improved how they hand off incidents and changes, and the onsite delivery was well organised around our schedule."

    Pham Quoc Anh

    IT Service Delivery Manager, Telecom Sector

    0/0

    Consistent, Measurable Upskilling

    "As an L&D lead, I needed a provider who could standardise ITSM knowledge across several teams. The programme was aligned to the current syllabus, the reporting was clear, and our staff applied the practices quickly."

    Vu Thi Lan

    Learning and Development Lead, Banking Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised grounding in IT service management that Hanoi employers in IT, telecom, banking and global capability centres value. It maps to roles from service desk analyst to IT operations manager, and it is a portable credential recognised in over 200 countries.

    General

    Is the ITIL 5 Foundation certification worth it in Hanoi?

    Yes. ITIL 5 Foundation gives you a current, globally recognised grounding in IT service management that Hanoi employers in IT, telecom, banking and global capability centres value. It maps to roles from service desk analyst to IT operations manager, and it is a portable credential recognised in over 200 countries.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

    Who should take ITIL 5 Foundation?

    It suits IT professionals new to ITIL, ITSM practitioners updating from ITIL 4, developers, service desk and operations staff, digital product managers, and business colleagues who work with digital service teams. There are no formal prerequisites, so it is open to all.

    How long is ITIL 5 Foundation valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. You can verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes syllabus-aligned courseware, case studies, practice questions and mock exams, learner support, and the PeopleCert exam voucher in accredited packages. Value is front-loaded so you have everything needed to prepare. Request a quote for a full inclusion list.

    How much does ITIL 5 Foundation training cost in Hanoi?

    Pricing varies by delivery format and whether the exam voucher is bundled. Instructor-led and corporate options are quoted on request for Hanoi. Contact a learning advisor for current pricing and any group rates.

    How much is the ITIL 5 Foundation exam fee?

    PeopleCert exam pricing varies by region and purchasing channel, so verify the current figure at peoplecert.org. In accredited training packages the exam voucher is often bundled with the course; ask us what your package includes.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider teams in Hanoi. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert. It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice exam.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your Accredited Training Organization as part of a training and exam package.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites. Holders of ITIL 4 Foundation will recognise some concepts, but ITIL 4 is not required. Verify any transition provisions at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Do I need prior experience to follow the course?

    No prior ITIL or ITSM experience is needed. The course starts from core concepts, so beginners and experienced professionals alike can follow it. Hands-on examples and practice questions help you apply what you learn.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, delivered either as two full days or four half-days depending on the schedule format. It covers all nine topic areas and prepares you for the exam.

    Are practice tests and materials provided?

    Yes. You receive syllabus-aligned courseware, case studies, practice questions and mock exams that reflect the 40-question, 60-minute exam format, helping you find weak areas and build readiness.

    Is the courseware aligned to the current ITIL version?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format, and get access to schedules and courseware. See upcoming batches or talk to a learning advisor to pick a start date that suits you.

    What training formats are available in Hanoi?

    We offer live virtual (online) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Are there any eligibility requirements to enrol?

    None. ITIL 5 Foundation has no formal prerequisites, so anyone can enrol regardless of education, experience or prior ITIL knowledge.

    Can I reschedule my training to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What support do I get before and after the training?

    You get learner support before, during and after the programme, including guidance on exam booking and first-attempt preparation. Talk to a learning advisor to get started.