Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 5 Foundation (Version 5.0) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert, and it introduces modern digital product and service management to IT and business professionals in Ho Chi Minh City. It is the current, fifth iteration of the IT Infrastructure Library, evolving beyond ITIL 4 with an explicit focus on the product and service lifecycle, value co-creation and value stream management. As Ho Chi Minh City grows into a regional hub for IT outsourcing, delivery centres and digital transformation, employers increasingly want service management talent who speak the language of the ITIL Value System, the four dimensions and the seven guiding principles. This foundation credential gives developers, service desk analysts, product owners and operations staff a common, current vocabulary for creating and improving digital services. The 16-hour programme covers all nine Foundation topic areas and prepares you for the closed-book exam of 40 questions in 60 minutes, with a 65% pass mark and no formal prerequisites. Start your ITIL 5 journey with Invensis Learning and build capability employers across the city recognise.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Ho Chi Minh CityDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Getting ITIL 5 CertifiedSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in Ho Chi Minh CityWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Ho Chi Minh City

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in Ho Chi Minh CityRoles, Demand and Pay

    ITIL 5 Foundation is fast becoming a baseline credential for IT service management roles across Ho Chi Minh City, valued by outsourcing firms, delivery centres, banks, telecoms and product companies that run large digital service operations. As the city's IT services market approaches USD 2.63 billion and multinationals open delivery centres here, employers want service management talent fluent in the current framework. Demand spans service desk analyst, incident and problem manager, service delivery manager and IT manager roles, and here is what the market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Ho Chi Minh City

    ITIL 5 Foundation is more than a certificate. It is a career step for service management professionals in Ho Chi Minh City. Build current, in-demand skills and get certified. Start your journey today.

    Your Ho Chi Minh City Career Transformation

    Your Career Before and After ITIL 5

    The Shift This Credential Delivers

    Ho Chi Minh City's IT and digital services market is expanding fast, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert (Ho Chi Minh City) 2026.

    How to Get ITIL V5 Founfdation Certified in Ho Chi Minh City Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ho Chi Minh City is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    In ITIL 5 Foundation training you will learn the core concepts of digital product and service management and how to apply the ITIL framework in practice. By the end of the programme you can describe the ITIL Value System, the product and service lifecycle and the guiding principles with confidence, ready for the Foundation exam and real service work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how products are managed across their lifecycle in modern IT environments.

    Value Co-Creation and Sustainability

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.

    The ITIL Value System

    Grasp how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    The Seven Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they create value together.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Ho Chi Minh City?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Ho Chi Minh City?

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers ITIL 5 Foundation training in Ho Chi Minh City for professionals and teams who want to master modern IT service management and pass the AXELOS and PeopleCert Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official aligned courseware, flexible delivery and hands-on practice. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam success.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned courseware
    • Experienced, accredited trainers with real IT service management practice
    • Live virtual (online), classroom and corporate delivery to suit your schedule
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Practice questions and mock exams to build first-attempt exam readiness
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across 100+ countries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Ho Chi Minh CityInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ho Chi Minh City

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

    ITIL Version 5 Foundation Training Location in Ho Chi Minh City

    InterContinental Saigon, Ho Chi Minh City

    corporate banner

    Corporate ITIL 5 Training in Ho Chi Minh CityFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Delivery onsite, offsite, live virtual or hybrid across Ho Chi Minh City
    • Accredited trainers with real IT service management expertise
    • Role-based examples for service desk, operations and delivery teams
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Vietnam and global locations

    Leading Organisations

    FPT SoftwareViettelVNPTTMA SolutionsBoschCMC

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the four dimensions easy to grasp, and the mock exams got me ready for the real questions. I passed the Foundation exam on my first attempt and now use the guiding principles every day at the service desk."

    Nguyen Minh Anh

    Service Desk Team Lead

    0/0

    Clear, Practical and Current

    "As someone coming from a support background, I finally understand how incidents, problems and changes fit into the wider service lifecycle. The live virtual sessions were practical and the pace suited working professionals in Ho Chi Minh City."

    Tran Quoc Bao

    IT Support Analyst

    0/0

    Great Fit for Product Roles

    "The product and service lifecycle content connected directly to my work as a product owner. Value co-creation and value stream mapping gave me a better way to talk with delivery and operations teams about outcomes."

    Le Thi Huong

    Product Owner

    0/0

    Real Impact on Our Operations

    "We trained a full operations team and the shared ITIL 5 vocabulary has improved how we handle incidents and continual improvement. The corporate delivery was flexible and scheduled around our project workload."

    Pham Van Duc

    IT Operations Manager, Software Outsourcing Firm

    0/0

    Excellent Corporate Training Partner

    "Invensis Learning ran a tailored ITIL 5 programme for our IT staff and the accredited trainers understood our banking context well. Progress tracking and strong pass rates made it easy to justify the investment to leadership."

    Vo Thi Lan

    Learning and Development Manager, Banking Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    Hanoi

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Ho Chi Minh City?

    Yes. As Ho Chi Minh City grows into a hub for IT outsourcing, delivery centres and digital services, employers increasingly want service management talent fluent in the current ITIL framework. The credential opens service desk, incident, delivery and IT management roles across IT, BFSI and telecom. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core element, adds Value Stream Mapping and Management, and updates the ITIL Value System with a stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    The course suits IT professionals new to ITIL, those updating older ITIL knowledge, service desk and operations staff, developers, product owners, and DevOps, Agile or SRE practitioners. Business professionals who work with digital service teams also benefit, as it has no formal prerequisites.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation credential is recognised by employers globally, so it travels with you across sectors and regions.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Ho Chi Minh City?

    Training fees vary by delivery format and schedule, so the current price is available on request. The programme value includes aligned courseware, mock exams and learner support. Request a quote and a learning advisor will share the latest pricing and upcoming batches.

    What is included in the ITIL 5 course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, first-attempt exam guidance and dedicated learner support. Confirm exam voucher inclusion for your chosen package when you enrol.

    Is the exam fee included in the training price?

    PeopleCert bills the ITIL 5 Foundation exam fee, and it varies by region and purchasing channel. It may be bundled with training in some packages. Confirm whether the exam voucher is included with your enrolment and verify current fees at peoplecert.org.

    Do you offer group or corporate discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and operations teams. Contact us for a tailored group quote for your organisation in Ho Chi Minh City.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS. It tests knowledge and comprehension across the nine Foundation topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. It is delivered as single-answer multiple-choice questions in a closed-book format.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions are designed to build broad readiness across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through an Accredited Training Organization as part of a training and exam package.

    Are there any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare effectively.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our training includes practice questions, mock exams and first-attempt guidance to help you prepare thoroughly. Verify the current re-sit policy and any fees at peoplecert.org.

    Course Content

    What topics does the ITIL 5 training cover?

    The training covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Do I need prior ITIL experience to take this course?

    No prior ITIL experience is needed. The course is designed as a modern, digital-era entry point and is beginner friendly. Trainers explain the concepts from the ground up, with case studies and practice to build your confidence.

    What learning resources and materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams. These resources help you understand the concepts and connect them to realistic IT service delivery scenarios.

    Is the courseware aligned with the current ITIL version?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation syllabus (Version 5.0), the current fifth iteration of the framework, so you learn the latest concepts and terminology.

    How long is the ITIL 5 Foundation training?

    The programme is 16 hours in total, usually delivered as an intensive two-day course or as four extended half-days. It covers all nine Foundation topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Ho Chi Minh City?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Ho Chi Minh City.

    How soon can I start the training?

    We run regular batches across live virtual and corporate formats, so you can usually start within a short time of enrolling. Check upcoming schedules or speak with a learning advisor to find the batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will help you move to a batch that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.