Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What the ITIL 5 Foundation Bridge DeliversYour Efficient Route to ITIL 5

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is a one-day transition qualification from AXELOS (PeopleCert) that updates ITIL 4 Foundation holders to ITIL 5, the fifth iteration of the IT Infrastructure Library. Invensis Learning delivers ITIL 5 Foundation Bridge certification training in South Africa for ITSM professionals who already hold ITIL 4 Foundation and want the current credential without repeating what they already know. The programme focuses only on what is new and changed in Version 5.0: the product and service lifecycle, the evolved ITIL Value System, value stream mapping and management, and an enhanced value co-creation model that adds experience and sustainability. Delivered as online (live virtual) and in-house training by PeopleCert-aligned trainers, it prepares you for the PeopleCert Bridge exam and, on passing, awards the full ITIL 5 Foundation credential. As South African banks, insurers and telecoms migrate to cloud and AI-enabled service delivery, holding the latest ITIL credential keeps your skills current and employer-ready. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in South Africa, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What the ITIL 5 Foundation Bridge DeliversYour Efficient Route to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in South Africa, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in South AfricaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain from the ITIL 5 BridgeValue for Professionals and Teams

    ITIL V5 Foundation Exam Format in South AfricaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in South Africa

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Outcomes and Demand in South AfricaWhy the Bridge Pays Off

    ITIL is the backbone of IT service management across South Africa, and the ITIL 5 Foundation Bridge keeps your credential current as the framework moves from ITIL 4 to ITIL 5. Banks, insurers, telecoms and IT service providers that are migrating to cloud and AI-enabled delivery value professionals who hold the latest ITIL qualification, from service desk and incident managers to service delivery and change managers. Here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand Across South Africa

    ITIL 5 is more than a version update. It is how South African service teams stay ready for cloud-first, AI-enabled delivery. Update your credential and lead the shift. Start today.

    Your South Africa ITSM Career Shift

    From ITIL 4 Today to ITIL 5 Ready,

    And Where the ITIL 5 Bridge Takes You

    South Africa's IT services market is expanding with cloud, 5G and AI investment, and employers increasingly separate professionals who hold the current ITIL credential from those who do not. Here is which side of that line the ITIL 5 Bridge puts you on.

    Sources: PayScale, SalaryExpert, Glassdoor (South Africa) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in South AfricaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in South Africa is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in South Africa is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Changes You Will MasterNew Concepts, Applied at Work

    This ITIL 5 Foundation Bridge programme focuses only on what is new and changed in Version 5.0, building on the ITIL 4 knowledge you already hold. By the end you can apply the latest ITIL concepts to real service delivery and sit the PeopleCert Bridge exam with confidence.

    Spot the Key Enhancements in ITIL 5

    Understand what has changed since ITIL 4, which concepts are entirely new versus refined, the structural shift to digital product and service management, and the updated terminology you will use across teams.

    Manage Digital Products and Services

    Apply the product and service lifecycle, Discovery, Design, Build, Operation, Delivery and Support, to structure delivery in modern digital and AI-enabled environments across their full lifecycle.

    Speak the Updated ITIL 5 Language

    Use the new and redefined ITIL 5 terminology and core concepts to communicate clearly and consistently with teams, partners, suppliers and business stakeholders.

    Apply the Enhanced Value Creation Approach

    Reinforce value across the full stakeholder ecosystem, linking strategy to delivery and measurable outcomes, and factor in the experience and sustainability dimensions ITIL 5 adds.

    Map and Manage Value Streams

    Work with value stream mapping and management, a dedicated ITIL 5 discipline, to track how value flows and to drive continual, outcome-focused improvement.

    Apply ITIL 5 in Practice

    Integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, break down silos, and lift service delivery performance and results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in South Africa?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZAR 8170

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZAR 8170

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning in South AfricaYour Accredited Partner

    As a trusted ITIL (Version 5) Foundation Bridge training company in South Africa, Invensis Learning is a PeopleCert Accredited Training Organization that delivers ITIL 5 Foundation Bridge training for professionals and teams updating from ITIL 4 to the latest framework. Our programmes combine experienced, PeopleCert-aligned trainers, courseware aligned to the official AXELOS Bridge Version 5 syllabus, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your ITSM team, Invensis Learning provides a professional, ISO-certified training experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization for ITIL certification
    • Experienced, PeopleCert-aligned ITIL trainers with real ITSM experience
    • Flexible live virtual and in-house delivery to suit working professionals
    • Courseware aligned to the official ITIL Foundation Bridge Version 5 syllabus
    • ITIL 5 Bridge mock exams and practice questions included
    • Guidance to clear the PeopleCert Bridge exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training provider
    • Dedicated learner support before, during and after training

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in South AfricaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in South Africa

    The Westin Cape Town Convention Square, Lower Long Street, Cape Town Ward 115, Cape Town, City of Cape Town, Western Cape, 8000, South Africa

    ITIL V5 Foundation Bridge Training Location in South Africa

    Southern Sun Katherine Street Sandton, 115, Linden Street, Atholl Gardens, Johannesburg Ward 91, Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2146, South Africa

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    Corporate ITIL 5 Bridge TrainingFor Teams in South Africa

    • Transition your entire ITSM team to ITIL 5 in one training day each
    • Customised in-house or live virtual delivery around your schedule
    • Courseware aligned to the official AXELOS Bridge Version 5 syllabus
    • PeopleCert-aligned trainers with real IT service management experience
    • Standardise ITIL 5 practice and language across departments
    • Progress tracking, mock exams and dedicated group coordination
    • Scalable delivery for teams in Johannesburg, Cape Town and beyond

    Trusted by Leading South African Organisations

    Standard BankVodacomMTNDiscoveryNedbankTelkom

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "The Bridge was exactly what I needed to get onto ITIL 5 without redoing Foundation. The trainer focused on the product and service lifecycle and value streams, and I passed the PeopleCert exam the same week."

    Thabo Molefe

    Incident Manager

    0/0

    Current Credential, Practical Content

    "As a service desk lead, I wanted my credential current before our cloud migration. The mock exams mirrored the real Bridge exam and the updated ITIL 5 terminology made a real difference in how our team communicates now."

    Lerato Dlamini

    Service Desk Team Lead

    0/0

    Efficient and Relevant to My Role

    "Well-structured and efficient. The session on the enhanced value creation approach and measurable outcomes was the most useful part for me as a delivery manager. The live virtual format fit around my work week."

    Pieter van der Merwe

    IT Service Delivery Manager

    0/0

    Whole Team Transitioned Smoothly

    "We moved a full ITSM team from ITIL 4 to ITIL 5 with Invensis Learning. Doing it in one training day per person kept disruption low, and everyone is now working from the same updated ITIL 5 practice."

    Naledi Khumalo

    IT Training Manager, Banking Sector

    0/0

    Tailored Corporate Training That Delivered

    "The corporate delivery was tailored to our service operations and the trainers understood telecoms. Standardising ITIL 5 language across our teams has already improved how we handle changes and value streams."

    Ahmed Patel

    Head of Service Management, Telecoms Sector

    0/0



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.

    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a one-day transition qualification from AXELOS (PeopleCert) that updates ITIL 4 Foundation holders to ITIL 5, the fifth iteration of the IT Infrastructure Library. It covers only what is new and changed in Version 5.0, and passing awards the full ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a one-day transition qualification from AXELOS (PeopleCert) that updates ITIL 4 Foundation holders to ITIL 5, the fifth iteration of the IT Infrastructure Library. It covers only what is new and changed in Version 5.0, and passing awards the full ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge in South Africa?

    The Bridge is for professionals who already hold ITIL 4 Foundation and want the latest credential efficiently. It suits service desk leads, incident, problem and change managers, and IT service delivery managers across South African banking, telecoms and IT services.

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. It keeps your ITIL credential current as employers move to ITIL 5, and ITIL-certified professionals in South Africa average around R452,800 a year, with senior ITSM roles far higher. Certified staff are reported to earn a premium over non-certified peers.

    Is ITIL 5 recognised in South Africa and globally?

    Yes. ITIL is delivered by PeopleCert, which operates in over 200 countries, so the ITIL 5 Foundation credential earned through the Bridge is globally recognised and valued by South African employers in banking, insurance, telecoms and IT services.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential awarded through the Bridge is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points, or by passing a higher ITIL 5 qualification.

    What credential do I receive after passing the Bridge?

    Passing the Bridge exam grants the full ITIL 5 Foundation credential, equivalent to sitting the complete ITIL 5 Foundation exam. It also enables progression to all higher ITIL 5 qualifications.

    Pricing

    How much does ITIL 5 Bridge training cost in South Africa?

    Fees vary by delivery format and whether the exam voucher is bundled, so pricing is available on request. The one-day format keeps the ITIL 5 Bridge a cost-effective way to update from ITIL 4. Request a quote for current South Africa pricing.

    What is included in the ITIL 5 Bridge course fee?

    The fee typically includes courseware aligned to the official Bridge Version 5 syllabus, mock exams and practice questions, first-attempt exam guidance and learner support. Confirm whether the PeopleCert exam voucher is included when you enrol.

    Is the exam fee included in the training price?

    The PeopleCert exam may be bundled or purchased separately depending on the package, and PeopleCert pricing varies by region. Confirm exam inclusion and current fees with a learning advisor before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for ITSM teams and IT departments. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and electronic funds transfer, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation Bridge exam?

    The PeopleCert Bridge exam is closed book with single-answer multiple-choice questions. It has 20 questions to be completed in 30 minutes, and the pass mark is 65%, which is 13 out of 20 correct.

    How many questions are on the exam and how long is it?

    The exam has 20 questions and a duration of 30 minutes. It focuses only on what is new or changed in ITIL 5 relative to ITIL 4, so your existing ITIL 4 knowledge is assumed and not re-tested.

    What is the passing score for the Bridge exam?

    The passing score is 65%, meaning you need 13 of the 20 questions correct. Broad understanding across the five Bridge topic areas is the best way to prepare.

    What are the prerequisites for the ITIL 5 Bridge exam?

    You must hold the ITIL 4 Foundation certification (or an accepted equivalent) to take the Bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation qualification instead.

    Where can I sit the ITIL 5 Bridge exam?

    You can take the exam online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in South Africa.

    What happens if I do not pass on the first attempt?

    Our training includes guidance to help you clear the exam on your first attempt, and resits can be arranged through PeopleCert. Confirm the current resit policy and any fees with a learning advisor.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The programme covers the five official Bridge topics: Key Enhancements in ITIL (Version 5), Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL (Version 5) in Practice.

    What is new in ITIL 5 compared with ITIL 4?

    ITIL 5 introduces the product and service lifecycle as a core element, value stream mapping and management, and a digital product and service management focus. It also evolves the ITIL Value System and updates value co-creation to add experience and sustainability.

    How long is the training programme?

    The ITIL 5 Foundation Bridge is delivered as a one-day, eight-hour programme. It can also run as two half-days. Because it assumes ITIL 4 Foundation knowledge, it covers only the new and changed ITIL 5 content.

    Do I need ITIL 4 knowledge before the Bridge?

    Yes. The Bridge assumes ITIL 4 Foundation knowledge as a baseline and does not repeat it. If you are new to ITIL or do not hold ITIL 4 Foundation, the full ITIL 5 Foundation course is the right starting point.

    What learning materials are provided?

    You receive courseware aligned to the official ITIL Foundation Bridge Version 5 syllabus, mock exams, practice questions and case studies illustrating the key ITIL 5 changes, plus post-training support from Invensis Learning.

    Enrollment

    How do I enrol in the ITIL 5 Bridge in South Africa?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised in-house corporate group training. Both follow the same one-day, syllabus-aligned Bridge content, so you can choose the format that fits your schedule.

    Should I take the Bridge or the full ITIL 5 Foundation?

    If you hold ITIL 4 Foundation, the Bridge is the faster route to ITIL 5 Foundation, one day rather than two. If you do not hold ITIL 4 Foundation, take the full ITIL 5 Foundation qualification instead. An advisor can help you choose.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch subject to availability. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.