Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?Your Fast Route to the Current ITIL Credential

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a one-day transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the fifth iteration of the IT Infrastructure Library. Our ITIL 5 Foundation Bridge certification training in Port Elizabeth prepares you for the PeopleCert exam by focusing only on what is new, changed and refined in ITIL Version 5, so you gain the current credential without repeating content you already know. ITIL is created by AXELOS and owned, published and examined by PeopleCert. Passing the Bridge exam grants you the ITIL 5 Foundation credential, which is equivalent to sitting the full ITIL 5 Foundation exam and opens the door to higher ITIL 5 qualifications. The programme covers the product and service lifecycle, the evolved ITIL Value System, value stream management, and the updated language of digital product and service management. If you support IT services across Port Elizabeth's automotive, BPO, financial services or public sector organisations, keeping your ITIL credential current signals that your practice reflects today's digital and AI-enabled ways of working. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Elizabeth, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Your Fast Route to the Current ITIL Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Elizabeth, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Port ElizabethDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Is Worth ItFor Professionals and Teams in Port Elizabeth

    ITIL V5 Foundation Exam Format in Port ElizabethWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Port Elizabeth

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Your Career in Port ElizabethIn-Demand Roles

    ITIL remains the default service management framework across Port Elizabeth's automotive, logistics, financial services and public sector employers, and the shift to ITIL 5 is making current-edition credentials a genuine differentiator. As organisations digitise operations at the Coega SEZ and across the automotive export base, professionals who can manage services the ITIL 5 way stand out. Demand runs from service desk analyst through to service delivery and IT operations manager, and here is what the local market is signalling right now.

    Market Forces Driving ITIL 5 Demand in Port Elizabeth

    ITIL 5 is fast becoming the service management standard, and ITIL 4 holders who update first will lead the transition. Refresh your credential in a single day and stay current. Start your ITIL 5 journey today.

    Your Port Elizabeth Career Transformation

    Your ITIL 5 Bridge Career Shift in Port Elizabeth,

    Before and After You Certify

    Port Elizabeth's IT employers are digitising fast and beginning to standardise on ITIL 5, and they increasingly separate professionals whose credentials are current from those a version behind. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Jobted (South Africa) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in Port ElizabethStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Port Elizabeth is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in South Africa is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain in the ITIL 5 BridgePractical, Job-Ready Capability

    The ITIL 5 Foundation Bridge focuses only on what is new and updated in ITIL Version 5, across the five official topic areas. By the end of the one-day programme you can apply ITIL 5 concepts at work and sit the PeopleCert exam with confidence.

    Pinpoint What Changed in ITIL 5

    Identify the new and refined concepts, terminology and structural updates introduced in ITIL Version 5 relative to ITIL 4, so you understand exactly what has changed and why it matters for your practice.

    Manage Digital and AI-Enabled Services

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how growing complexity across cloud, automation and platform delivery shapes service management across the full lifecycle.

    Master the Product and Service Lifecycle

    Work with the product and service lifecycle new to ITIL 5, spanning Discovery, Design, Build, Operation, and Delivery and Support, as the organising structure for digital products and services.

    Speak the Updated ITIL 5 Language

    Use the updated terminology and core concepts of ITIL 5 with confidence, communicating clearly with teams, partners, suppliers and stakeholders who may be at different stages of adoption.

    Drive Value Across the Stakeholder Ecosystem

    Apply ITIL 5's enhanced value creation approach and evolved ITIL Value System, linking strategy to delivery and value across consumers, sponsors, partners, suppliers and society, including experience and sustainability.

    Apply ITIL 5 in Your Daily Work

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge and use value stream management, updated practices and measurable outcomes to improve collaboration, performance and results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Port Elizabeth?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZAR 8170

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZAR 8170

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Bridge Certification Training in Port Elizabeth

    As a trusted ITIL 5 Foundation Bridge training company in Port Elizabeth, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation Bridge training for ITIL 4 professionals who want to update their credential efficiently. Our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team in Port Elizabeth, we provide a professional learning experience built around practical understanding, real-world application and a clear path to the ITIL 5 exam.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation Bridge
    • PeopleCert-accredited trainers with real service management experience
    • Focused one-day programme covering only ITIL 5 new and updated content
    • Flexible delivery: live virtual, classroom and corporate group training
    • Aligned to the official ITIL Foundation Bridge Version 5 Syllabus
    • Practice questions and mock exams mapped to the PeopleCert exam
    • Guidance to help you clear the Bridge exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    Quality Management

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL (Version 5) Foundation Bridge Course Training Locations in Port ElizabethInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Port Elizabeth

    Radisson Blu Hotel Port Elizabeth, Port Elizabeth

    ITIL V5 Foundation Bridge Training Location in Port Elizabeth

    The Boardwalk Hotel, Convention Centre & Spa, Port Elizabeth

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    Corporate ITIL 5 Bridge Training in Port ElizabethFor Your Teams

    • Transition your whole ITSM team to ITIL 5 in one day per person
    • Customised schedules aligned with your team's availability
    • Onsite, live virtual or hybrid delivery for Port Elizabeth teams
    • Accredited trainers with automotive, BFSI and services experience
    • Role-based examples that map ITIL 5 to your operations
    • Standardise service management language across departments
    • Dedicated coordination and support for group enrolments

    Leading Organisations

    Isuzu Motors South AfricaVolkswagen Group AfricaAspen PharmacareContinental Tyre SACoega Development CorporationStandard Bank

    What Our Learners Say

    Updated to ITIL 5 in One Day

    "I already held ITIL 4 Foundation, so the Bridge was exactly what I needed. In a single day I understood the product and service lifecycle and the new value system, and I passed the PeopleCert exam that week."

    Sibusiso Mthembu

    Service Desk Team Lead

    0/0

    Focused and Practical

    "The trainer focused only on what changed from ITIL 4, so nothing felt repetitive. The updated language on value streams and digital services has already helped me in my day job supporting a manufacturing plant."

    Chantelle Fourie

    IT Support Specialist

    0/0

    Well Prepared for the Exam

    "Clear explanation of how ITIL 5 differs from ITIL 4, with mock questions that matched the exam style. I felt ready for the 20-question exam and appreciated the guidance on first-attempt preparation."

    Naledi Booysen

    Incident and Change Analyst

    0/0

    Efficient Team Transition

    "We moved our whole service management team from ITIL 4 to ITIL 5 with one day of training each. The onsite delivery in Port Elizabeth minimised downtime and gave everyone a shared, current vocabulary."

    Deon van der Merwe

    IT Service Delivery Manager, Automotive Sector

    0/0

    Kept Our Credentials Current

    "As an L&D lead I needed a fast, credible way to keep our ITSM certifications current. The Bridge did exactly that, and the corporate coordination made scheduling across shifts straightforward."

    Thandeka Nkosi

    Learning and Development Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL Foundation Bridge Version 5 is a transition qualification for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, enabling an efficient move to the current framework.

    General

    What is the ITIL 5 Foundation Bridge and who is it for?

    The ITIL Foundation Bridge Version 5 is a transition qualification for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, enabling an efficient move to the current framework.

    Is the ITIL 5 Bridge worth it for my career in Port Elizabeth?

    Yes. As employers across Port Elizabeth's automotive, BFSI and public sector organisations move to ITIL 5, a current credential helps you stand out. Roles from service delivery manager to IT operations manager average around R507k to R516k in South Africa, and current-edition ITSM talent is scarce in the Eastern Cape.

    Who governs the ITIL 5 certification?

    ITIL is created by AXELOS and is owned, published and examined by PeopleCert. The ITIL 5 Foundation credential awarded through the Bridge is issued by PeopleCert and recognised globally.

    What credential do I receive after passing the Bridge?

    Passing the Bridge exam grants you the ITIL 5 Foundation credential, which is equivalent to sitting and passing the full ITIL 5 Foundation exam. It also enables progression to all higher ITIL 5 qualifications.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential awarded through the Bridge is valid for three years. Renewal is required every three years by earning 60 CPD points within the certification cycle.

    Pricing

    How much does ITIL 5 Bridge training cost in Port Elizabeth?

    Training is typically offered as a combined one-day course and exam package, and pricing varies by delivery format and schedule, so it is available on request. Request a quote and a learning advisor will share the current options for Port Elizabeth.

    What is included in the course fee?

    The fee typically includes syllabus-aligned courseware, practice questions and mock exams, accredited trainer-led sessions, and first-attempt exam guidance. Confirm whether the PeopleCert exam voucher is bundled when you request your quote.

    Is the exam fee part of the training price?

    The PeopleCert exam is often bundled with accredited training, but it can also be purchased separately. Exam pricing is set by PeopleCert and varies by region and channel, so confirm inclusion when you request a quote.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams transitioning from ITIL 4 to ITIL 5. Ask about group pricing for your organisation in Port Elizabeth.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL Foundation Bridge Version 5 Syllabus published by PeopleCert. It focuses only on what is new or changed in ITIL 5 relative to ITIL 4.

    How many questions are on the exam and how long is it?

    The Bridge exam has 20 questions and a duration of 30 minutes. The pass mark is 65 percent, which is 13 out of 20 questions correct.

    What are the prerequisites for the Bridge exam?

    You must hold ITIL 4 Foundation certification, or an accepted equivalent, to take the Bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation qualification instead.

    How and where do I take the ITIL 5 Bridge exam?

    You can sit the exam online through the PeopleCert OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. Both options are recognised worldwide.

    What if I do not pass on the first attempt?

    Our training includes first-attempt preparation guidance, practice questions and mock exams mapped to the exam. PeopleCert re-sit policies and fees apply for retakes, so confirm the current terms at booking.

    Course Content

    What does the ITIL 5 Bridge training cover?

    The programme covers the five official topic areas: Key Enhancements in ITIL Version 5, Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL Version 5 in Practice, all focused on what is new relative to ITIL 4.

    What is new in ITIL 5 compared with ITIL 4?

    ITIL 5 introduces the product and service lifecycle as a core structure, an evolved ITIL Value System, value stream mapping and management, digital product and service management framing, and an updated value co-creation model that adds experience and sustainability.

    How long is the training and what format is it?

    The Bridge is delivered as a one-day, eight-hour instructor-led programme, available as live virtual, classroom or corporate group training. It assumes ITIL 4 Foundation knowledge and does not repeat that content.

    Do I need to prepare before the course?

    You should have working ITIL 4 Foundation knowledge, since the Bridge builds on it. Beyond that, our trainer guides you through everything new in ITIL 5 and provides practice materials to prepare for the exam.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and mock exams aligned to the 20-question PeopleCert format, helping you identify weak areas and build readiness before exam day.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Port Elizabeth?

    We offer online live virtual instructor-led training, classroom sessions, and customised corporate group training onsite in Port Elizabeth, so you can choose the format that fits your schedule.

    How soon can I start and sit the exam?

    Because the Bridge is a one-day programme, you can often train and sit the PeopleCert exam within the same week. Check upcoming schedules or ask an advisor about the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.