Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL (Version 5) Foundation Bridge?Your Fast Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge is the transition qualification from AXELOS (PeopleCert) that updates ITIL 4 Foundation holders to the current ITIL 5 framework. Invensis Learning's ITIL 5 Bridge certification training in Johannesburg helps ITSM professionals refresh their credential through a focused, one-day programme that covers only what is new and changed in ITIL 5. The course is delivered by PeopleCert-accredited trainers and aligned to the official ITIL Foundation Bridge Version 5 syllabus. You explore the ITIL Value System, the product and service lifecycle, value stream mapping, and the updated value co-creation model, then prepare for the 20-question PeopleCert exam. Johannesburg's banks, telecoms and IT-services employers increasingly expect current-edition ITIL knowledge, making this an efficient way to stay market-relevant. Whether you work in service desk, change, incident or IT operations, the Bridge takes you from ITIL 4 to a recognised ITIL 5 Foundation credential in a single day. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Johannesburg, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL (Version 5) Foundation Bridge?Your Fast Route from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Johannesburg, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in JohannesburgDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why Upgrading to ITIL 5 Pays OffFor You and Your Organisation

    ITIL V5 Foundation Exam Format in JohannesburgWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Johannesburg

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your CareerRoles, Pay and Demand in Gauteng

    ITIL remains the leading service management framework across Johannesburg, valued by banks, telecoms, IT-services providers and public-sector employers running large digital estates. As South African banks modernise core systems, cloud adoption accelerates and a chronic ICT skills shortage bites, professionals who hold the current ITIL 5 credential stand out. Demand spans service desk, change, incident and IT operations roles, from analyst to IT service manager, and here is what the market is telling us right now.

    What Is Fuelling ITSM Demand Across Johannesburg

    The ITIL 5 Bridge is more than a refresh. It keeps your service management credential current as Johannesburg employers move to the latest framework. Update your knowledge in a single day and lead ITIL 5 adoption. Start your journey today.

    Your Johannesburg Career Transformation

    Where You Stand Today

    Your ITIL 5 Upgrade Path

    Johannesburg's IT market is expanding with bank modernisation, cloud adoption and digital transformation, and employers increasingly separate professionals who hold the current ITIL 5 credential from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (South Africa) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in JohannesburgStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Johannesburg is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in South Africa is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildNew Concepts, Applied at Work

    This ITIL 5 Bridge training focuses on the new and updated content in ITIL 5, so you learn only what has changed since ITIL 4. By the end you can apply the product and service lifecycle, value streams and the enhanced value model in your own service environment.

    Master the Key ITIL 5 Enhancements

    Understand what has changed since ITIL 4, including the new and refined concepts, structural updates and updated terminology introduced in ITIL 5, so you can work confidently with the current framework.

    Navigate the Product and Service Lifecycle

    Work across the ITIL 5 product and service lifecycle, from Discovery and Design through Build, Operation, and Delivery and Support, to structure digital product and service management end to end.

    Apply Value Stream Mapping and Management

    Use value stream mapping and management, a dedicated ITIL 5 discipline, to visualise how work flows, remove waste and connect activity to measurable value.

    Manage Digital and AI-Enabled Services

    Explore how ITIL 5 reflects modern digital and AI-enabled environments, and how growing complexity across cloud and multi-supplier estates shapes service management.

    Drive Enhanced Value Co-Creation

    Extend the value co-creation model across the full stakeholder ecosystem, adding experience and sustainability, and link strategy to delivery through measurable outcomes.

    Speak the Updated ITIL 5 Language

    Adopt the updated ITIL 5 terminology and core concepts so you can communicate clearly with teams, partners and stakeholders and integrate the enhancements into daily practice.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Johannesburg?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZAR 8170

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZAR 8170

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Choose Invensis for ITIL 5 Bridge Training in JohannesburgAccredited, Expert-Led and Flexible

    As a trusted ITIL (Version 5) Foundation Bridge training company in Johannesburg, Invensis Learning delivers structured ITIL 5 Bridge training for individual professionals and organisations updating their service management credentials to ITIL 5. As a PeopleCert Accredited Training Organization, we combine experienced, accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Johannesburg, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Live virtual, classroom and corporate training formats to fit your schedule
    • PeopleCert-accredited trainers with real-world ITSM delivery experience
    • ITIL 5 Foundation Bridge courseware aligned to the official AXELOS syllabus
    • Practice questions and mock exams to prepare you for the PeopleCert exam
    • Industry case studies illustrating the ITIL 4 to ITIL 5 changes
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified operations
    • Guidance designed to help you clear the Bridge exam on your first attempt

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in JohannesburgInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Johannesburg

    Southern Sun Katherine Street Sandton, 115, Linden Street, Atholl Gardens, Johannesburg Ward 91, Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2146, South Africa

    ITIL V5 Foundation Bridge Training Location in Johannesburg

    The Michelangelo New York, 152, West 51st Street, Theater District, Manhattan Community Board 5, Manhattan, New York County, New York, 10019, United States

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    Corporate ITIL 5 Bridge Training in JohannesburgFor Your Teams

    • Transition your whole ITSM team from ITIL 4 to ITIL 5 in one day per person
    • Onsite, live virtual or hybrid delivery scheduled around your operations
    • Courseware aligned to the official AXELOS ITIL 5 Bridge syllabus
    • PeopleCert-accredited trainers with real ITSM delivery experience
    • Role-based case studies drawn from banking, telecoms and IT services
    • Volume-based pricing and dedicated coordination for group cohorts
    • Progress tracking and learner support across the whole team

    Trusted by Leading Organisations

    Standard BankMTNVodacomNedbankDiscoveryAbsa

    What Our Learners Say

    Updated to ITIL 5 in One Focused Day

    "I already held ITIL 4 Foundation, so the Bridge was exactly what I needed. In a single day I understood the ITIL 5 value system, the product and service lifecycle and value streams, and passed the PeopleCert exam soon after. My credential is current again."

    Thabo Mokoena

    IT Service Manager

    0/0

    No Fluff, Just the ITIL 5 Changes

    "The trainer focused only on what is new in ITIL 5, so there was no wasted time revisiting ITIL 4. The examples on digital product and service management were easy to relate to our service desk work in Johannesburg."

    Naledi Khumalo

    Service Desk Team Lead

    0/0

    Value Stream Mapping Was a Highlight

    "Practical, well-paced and clearly aligned to the official syllabus. The value stream mapping session changed how I plan changes and releases day to day. The mock questions matched the real exam format well."

    Sipho Dlamini

    Change Manager

    0/0

    Whole Team Moved to ITIL 5 Together

    "We put our service management team through the Bridge to move everyone to ITIL 5 together. Because it assumes ITIL 4 knowledge, we upskilled the group in a day and now share one current framework across the department."

    Lerato Nkosi

    L&D Manager, Banking Sector

    0/0

    Smooth Corporate Rollout for Our Teams

    "Invensis handled the corporate rollout smoothly, from scheduling around shifts to accredited trainers and exam logistics. The consistency across our operations teams has already improved how we talk about value and governance."

    Johan van der Merwe

    Head of IT Operations, Telecoms Provider

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS (PeopleCert) for professionals who already hold ITIL 4 Foundation and want to update their credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you do not repeat ITIL 4 content you already know.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS (PeopleCert) for professionals who already hold ITIL 4 Foundation and want to update their credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you do not repeat ITIL 4 content you already know.

    Who should take the ITIL 5 Bridge in Johannesburg?

    The Bridge is for ITIL 4 Foundation holders working in IT service management across Johannesburg, including service desk, change, incident and IT operations professionals, consultants and trainers who need the current ITIL 5 credential for their roles or clients.

    Is the ITIL 5 Bridge worth it and what is the ROI?

    Yes. Current-framework ITSM skills are in strong demand as South African banks and telecoms modernise their systems. ITIL skills in South Africa average around R474,000 per year, and IT managers in Johannesburg average about R902,500, so a current credential supports better roles and pay.

    Who governs the ITIL 5 Foundation Bridge?

    ITIL is owned by AXELOS, which was acquired by PeopleCert in 2021. PeopleCert is now the sole publisher and examination body for all ITIL qualifications, and it delivers the ITIL 5 Bridge exam.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential earned through the Bridge is valid for three years. You renew it every three years by earning 60 CPD (Continuing Professional Development) points or by passing a higher ITIL 5 qualification.

    Is the ITIL 5 Bridge recognised internationally?

    Yes. PeopleCert operates in over 200 countries, and the ITIL 5 Foundation credential earned through the Bridge is globally recognised. It is equivalent to passing the full ITIL 5 Foundation exam.

    Pricing

    How much does ITIL 5 Bridge training cost in Johannesburg?

    Training fees are available on request and vary by format, such as live virtual, classroom or corporate group delivery. The PeopleCert exam fee is billed separately in USD, EUR or GBP under regional pricing. Talk to a learning advisor for a quote that suits you.

    What is included in the course fee?

    The training fee typically includes ITIL 5 Bridge courseware aligned to the AXELOS syllabus, practice questions, mock exams, case studies and learner support. Exam voucher inclusion varies by package, so confirm it when you enrol.

    Is the PeopleCert exam fee included in the training price?

    It depends on the package. Some options bundle the PeopleCert exam voucher with training, while others price it separately. PeopleCert bills the exam in USD, EUR or GBP under regional pricing. Confirm the exact inclusion before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service management, change and operations teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers (EFT), and offer instalment options on selected plans. Speak with a learning advisor to choose the option that fits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Bridge exam has 20 questions to be completed in 30 minutes. It is closed book with single-answer multiple-choice questions, based on the official ITIL Foundation Bridge Version 5 syllabus and focused on what is new in ITIL 5.

    What is the passing score for the exam?

    You need to answer 13 of the 20 questions correctly, which is 65%. Because the exam covers only ITIL 5 new and updated content, focused preparation across the five topic areas is the best approach.

    How is the ITIL 5 Bridge exam delivered?

    You can sit the exam online through PeopleCert OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. You schedule it directly with PeopleCert after your training.

    Do I need ITIL 4 Foundation before taking the Bridge?

    Yes. ITIL 4 Foundation certification (or an accepted equivalent) is the prerequisite for the Bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation qualification instead.

    What credential do I receive after passing the Bridge?

    Passing the Bridge exam grants the ITIL 5 Foundation credential, which is equivalent to passing the full ITIL 5 Foundation exam. It also enables progression to all higher ITIL 5 qualifications.

    What happens if I do not pass the first time?

    You can resit the PeopleCert exam. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare, and our advisors can explain the current PeopleCert resit process.

    Course Content

    What does the ITIL 5 Bridge training cover?

    The training covers the five ITIL 5 topic areas: Key Enhancements in ITIL (Version 5); Digital Product and Service Management Evolution; Updated Language and Core Concepts; Enhanced Value Creation Approach; and Applying ITIL (Version 5) in Practice.

    How long is the ITIL 5 Bridge training?

    The training is delivered as a focused one-day, 8-hour programme, or as two half-days of 4 hours each. It assumes ITIL 4 Foundation knowledge and covers only what is new and changed in ITIL 5.

    Do I need prior experience to take the Bridge?

    You need ITIL 4 Foundation as a baseline, which the Bridge builds on. Beyond that, no formal work experience is required, though the course is designed for practising ITSM professionals.

    What new ITIL 5 topics will I learn?

    You learn the ITIL 5 additions over ITIL 4: the product and service lifecycle, the ITIL Value System, value stream mapping and management, the updated value co-creation model with experience and sustainability, and digital product and service management.

    Is the courseware aligned to the latest syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus published by PeopleCert, so you study the current ITIL 5 content.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course in Johannesburg?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training for teams, so you can pick the format that fits your schedule in Johannesburg.

    How soon can I start and when are the batches?

    We run regular ITIL 5 Bridge schedules across live virtual and classroom formats. See upcoming batches on our schedules page or speak with an advisor to find the next date that works for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.