Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value. Delivered by Invensis Learning, ITIL 5 Foundation certification training in South Africa prepares IT and business professionals for the PeopleCert exam and the modern, digital-era way of managing services. Governed by AXELOS and examined by PeopleCert, ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework. It adds an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management. As South African banks, telcos and global outsourcing centres modernise service delivery, this credential signals current, in-demand capability. With no formal prerequisites, the certification is open to newcomers and experienced practitioners alike. Begin your ITIL journey with Invensis Learning and prepare with confidence for the 40-question foundation exam.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in South Africa, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in South Africa, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in South AfricaDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn This CredentialOf the ITIL 5 Foundation Certification

    ITIL V5 Foundation Exam Format in South AfricaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in South Africa

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and Demand in South AfricaWhy ITIL Pays Off

    ITIL is the benchmark for service management across South Africa, valued by banks, telcos, outsourcing centres and public-sector IT teams that run complex digital services. As firms modernise delivery and compete for UK and US outsourcing work, professionals who hold the current ITIL edition are increasingly sought after. Demand spans service desk, incident and service delivery roles up to IT service manager, and here is what the market is telling us right now.

    Market Forces Making ITIL Skills Essential in South Africa

    ITIL 5 Foundation is more than a badge. It is a career accelerator for service management professionals. Join those who run reliable, value-driven digital services and stand out to South African and global employers. Start your journey today.

    Your South Africa Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    South Africa's IT services and outsourcing market is expanding with digital transformation and global demand, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Glassdoor (South Africa) 2026.

    How to Get ITIL V5 Founfdation Certified in South AfricaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in South Africa is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain in This ITIL 5 CoursePractical, Exam-Ready Knowledge

    This ITIL 5 Foundation programme builds practical service management knowledge across all nine official topic areas. By the end, learners can explain the ITIL Value System, apply the guiding principles, and describe how services create value from discovery through to delivery.

    Digital Product and Service Management

    The skills covered in ITIL 5 Foundation start here: understand what distinguishes digital products and services, how value is created, and how offerings are managed across their lifecycle in modern digital environments.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for co-creating value.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape every service.

    The Seven Guiding Principles

    Use focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spot waste, and drive continual improvement across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in South Africa?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZAR 20540

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZAR 20540

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in South AfricaAccredited ITIL Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across South Africa looking to build modern service management capability and prepare for the PeopleCert exam. As a PeopleCert Accredited Training Organisation, our programmes combine accredited instructors, AXELOS-aligned courseware, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in South Africa, provides a professional learning experience built around practical understanding, real-world application, and measurable outcomes.

    • PeopleCert Accredited Training Organisation delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, PeopleCert-accredited trainers with real service management exposure
    • Flexible live virtual and onsite formats for individuals and teams
    • Structured course materials, case studies and mock exams
    • First-attempt exam guidance and preparation support
    • Dedicated learner support before, during and after training
    • Customised schedules for organisations and team programmes
    • ISO 9001 and ISO 27001 certified training operations

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in South AfricaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in South Africa

    The Westin Cape Town Convention Square, Lower Long Street, Cape Town Ward 115, Cape Town, City of Cape Town, Western Cape, 8000, South Africa

    ITIL Version 5 Foundation Training Location in South Africa

    Southern Sun Katherine Street Sandton, 115, Linden Street, Atholl Gardens, Johannesburg Ward 91, Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2146, South Africa

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    Corporate ITIL Training for TeamsBuilt for Your Organisation

    • Suitable for small, medium and large service management teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across South Africa and global locations

    Leading Organisations

    BCXNTT DATAIOCOAltronStandard BankVodacom

    What Our Learners Say

    Passed First Time with Confidence

    "The ITIL 5 Foundation training finally made the Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the PeopleCert exam calm and passed first time."

    Thabo Molefe

    Service Desk Team Lead

    0/0

    Clear, Practical and Beginner-Friendly

    "As someone new to ITIL, I found the sessions clear and practical. The guiding principles and the product and service lifecycle are things I now use every day in my support role."

    Aisha Patel

    IT Support Analyst

    0/0

    A Worthwhile Update to ITIL 5

    "Updating from an older ITIL edition to ITIL 5 was smooth with Invensis Learning. The value stream mapping content was new to me and directly relevant to how we manage incidents now."

    Sipho Ndlovu

    Incident Manager

    0/0

    Great Team Upskilling Experience

    "We trained our service management team through Invensis Learning. The onsite delivery fit our schedule, and we now share a common ITIL vocabulary that has improved how we handle client services."

    Michelle van der Merwe

    IT Service Delivery Head, Outsourcing Sector

    0/0

    Professional and Well Coordinated

    "The corporate programme was well organised from enquiry to certification. Our staff appreciated the accredited trainers and the practical case studies, and the pass rate across the group was excellent."

    Johan Botha

    Learning and Development Manager, Banking Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT support staff, aspiring service managers and business professionals working with digital services.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT support staff, aspiring service managers and business professionals working with digital services.

    Is ITIL 5 Foundation worth it for my career in South Africa?

    Yes. Roles with ITIL skills average around R474,000 per year, and service management roles are in demand across banking, telecoms and the fast-growing outsourcing sector. Holding the current ITIL 5 (Version 5.0) credential helps you stand out to South African and global employers.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core element, adds Value Stream Mapping and Management, and updates the ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Do I need any prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in South Africa?

    Training is quoted in South African rand and varies by format and provider. Our packages typically bundle accredited courseware, mock exams and preparation support. For current pricing in your preferred format, request a quote from a learning advisor.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, live virtual or onsite instruction from accredited trainers, mock exams, practice questions and first-attempt exam guidance. Exam voucher inclusion varies by package, so confirm this when you enrol.

    Is the PeopleCert exam fee included in the training price?

    Exam fees vary by region and purchasing channel, and inclusion depends on the package you choose. The PeopleCert exam is often bundled with accredited training. Confirm current exam pricing and what your package covers with our team before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and cross-functional teams. Contact us for a tailored quote for your organisation.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS. It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (1 hour) to complete it. It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas, from the ITIL Value System to value stream management.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged through an Accredited Training Organisation as part of a training package.

    What if I do not pass the exam on the first attempt?

    We provide first-attempt guidance and preparation support to help you succeed. If you need to resit, PeopleCert re-sit fees and policies apply. Confirm current re-sit terms at peoplecert.org, and our team can help you plan your retake.

    Which standard is the exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, aligned to the ITIL 5 Foundation publication and the ITIL Value System. This is the current, SME-verified edition.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine official topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The training starts with core concepts and builds up, so newcomers and experienced practitioners can both follow along and prepare for the exam.

    What learning resources and materials are provided?

    You receive AXELOS-aligned courseware, industry-driven case studies, practice questions and mock exams, plus knowledge checks that reinforce each topic area and build exam readiness.

    Is the courseware aligned to the latest ITIL edition?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus from PeopleCert and AXELOS, so you learn the latest framework, including the product and service lifecycle and value stream management.

    How long is the ITIL 5 Foundation training programme?

    The programme is delivered as 16 hours of instructor-led training, typically over two full days or four half-days. The schedule depends on the format you choose, and the hours cover all nine Foundation topic areas.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in South Africa?

    We offer online (live virtual) instructor-led training, onsite classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style across South Africa.

    How soon can I start?

    New batches run regularly in live virtual format, and onsite or corporate sessions can be scheduled to suit your team. Contact a learning advisor to see the next available dates and reserve your place.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.