Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Build Digital Service Management Skills Employers ValueYour ITIL 5 Foundation Starting Point

    The ITIL Version 5 Foundation certification (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, and ITIL 5 Foundation certification training in Johannesburg gives you a structured, exam-ready route into modern digital product and service management. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, published by AXELOS (PeopleCert), the sole governing body for all ITIL qualifications. This programme introduces the ITIL Value System, the product and service lifecycle, value co-creation, the four dimensions, the seven guiding principles, and Value Stream Mapping and Management. You learn how organisations create, deliver and continually improve value in digital environments, and you leave ready to apply these ideas at work, not just recall them for the exam. With no formal prerequisites, the 8th generation of ITSM thinking is open to newcomers and to ITIL 4 holders updating their knowledge. Delivered live virtual, in classroom and as corporate training, it prepares you for the 40-question, 60-minute closed-book exam. Start your ITIL 5 Foundation journey with Invensis Learning and turn current-edition knowledge into a recognised, career-ready credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Johannesburg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Build Digital Service Management Skills Employers ValueYour ITIL 5 Foundation Starting Point

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Johannesburg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in JohannesburgDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays OffFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in JohannesburgWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Johannesburg

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Leads in JohannesburgRoles, Demand and Pay

    ITIL 5 Foundation is a strong entry marker for service management careers across Johannesburg, valued by banks, telecoms operators, IT services firms and public sector employers running large digital estates. As cloud adoption accelerates and major banks modernise core systems, certified professionals who can bring order to service delivery are in demand. Roles range from service desk analyst through incident, change and service delivery management, and here is what the local market is signalling now.

    The Market Forces Driving ITSM Demand in Johannesburg

    ITIL 5 Foundation is more than a certificate. It is a practical grounding in how modern service organisations create value. Join professionals in Johannesburg building current-edition ITSM skills. Start your journey today.

    Your Johannesburg Career Transformation

    Where You Stand Today

    And Where ITIL 5 Foundation Takes You

    Johannesburg's IT market is expanding with cloud adoption and core-system modernisation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Salary.com, SalaryExpert, PayScale (South Africa) 2026.

    How to Get ITIL V5 Founfdation Certified in Johannesburg Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Johannesburg is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Practical Skills This Programme BuildsAligned to the Nine ITIL 5 Topics

    ITIL 5 Foundation training builds current-edition service management knowledge and the practical understanding to apply it at work. By the end, learners can describe the ITIL Value System, the product and service lifecycle and value stream management, and are ready for the exam.

    Digital Product and Service Concepts

    Explain what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to ITIL 5.

    Value Co-Creation in Practice

    Apply the ITIL 5 value co-creation model, balancing outcomes, costs, risks, experience and sustainability across service consumers, users and stakeholders.

    The Four Dimensions and the ITIL Value System

    Work across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers within the ITIL Value System.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively, and optimise and automate to make better real-world service decisions.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they combine to create value.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to make work visible, remove waste and improve flow across digital delivery.

    Who Should TakeITIL V5 Foundation Certification Training in Johannesburg?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZAR 20540

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZAR 20540

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learners and Employers Choose Invensis LearningFor ITIL 5 Foundation Training in Johannesburg

    Recognised as a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations building modern service management capability and preparing for the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Johannesburg, we provide a professional experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Experienced, accredited trainers with real service management exposure
    • Flexible formats for individuals, teams and corporate groups
    • ITIL 5 aligned courseware, case studies and mock exams
    • Live online, classroom and onsite delivery across South Africa
    • First-attempt exam guidance and structured revision support
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified operations

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in JohannesburgInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Johannesburg

    Southern Sun Katherine Street Sandton, 115, Linden Street, Atholl Gardens, Johannesburg Ward 91, Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2146, South Africa

    ITIL Version 5 Foundation Training Location in Johannesburg

    The Michelangelo New York, 152, West 51st Street, Theater District, Manhattan Community Board 5, Manhattan, New York County, New York, 10019, United States

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    Corporate ITIL 5 Foundation Training for TeamsFor Your Teams

    • Suitable for small, medium and large groups
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across South Africa and global locations

    Leading Organisations

    Standard BankVodacomMTNNedbankDiscoverySasol

    What Our Learners Say

    Cleared the Exam and Use It at Work

    "The trainer made the ITIL Value System and value streams genuinely clear, with examples from real service desks. I passed the ITIL 5 Foundation exam first time and now apply the guiding principles daily."

    Thabo Molefe

    Service Desk Team Lead

    0/0

    Perfect Step up from Support

    "I moved from general IT support and needed a current-edition credential. The mock exams and structured notes matched the real exam closely, and the sessions were practical rather than theory-heavy."

    Nomsa Dlamini

    IT Support Analyst

    0/0

    Practical and Well Paced

    "Strong coverage of the product and service lifecycle and continual improvement. The live virtual format fit around my work in Johannesburg, and the trainer answered every question clearly."

    Pieter van der Merwe

    Incident Manager

    0/0

    Consistent Practice Across the Team

    "We trained a full service operations team on ITIL 5 Foundation. The shared language around value co-creation and governance improved how the team handles incidents and changes across our business units."

    Lerato Khumalo

    IT Operations Lead, Financial Services

    0/0

    Smooth Corporate Rollout

    "As an L&D lead, I valued the flexible scheduling and clear progress reporting. Invensis Learning delivered current-edition content that upskilled our service desk group without disrupting operations."

    Sipho Ndlovu

    Learning and Development Manager, Telecoms

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current-edition, globally recognised service management credential valued by Johannesburg employers in banking, telecoms and IT services. It opens roles from service desk analyst to service management, in a market where certified ITSM talent is scarce.

    General

    Is ITIL 5 Foundation worth it in Johannesburg?

    Yes. ITIL 5 Foundation is a current-edition, globally recognised service management credential valued by Johannesburg employers in banking, telecoms and IT services. It opens roles from service desk analyst to service management, in a market where certified ITSM talent is scarce.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals, newcomers and ITIL 4 holders alike.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated Value Stream Mapping and Management, and an updated ITIL Value System.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare for the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD points within each three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Johannesburg?

    Instructor-led ITIL 5 Foundation training in Johannesburg is available on request and varies by format and schedule. The PeopleCert exam fee is billed separately and varies by region and channel. Request a quote for current pricing and inclusions.

    What is included in the course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions, mock exams, first-attempt guidance and learner support. Confirm whether the exam voucher is bundled when you request your quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is billed separately and varies by region and purchasing channel. Some packages bundle the exam voucher with training. Ask a learning advisor which option applies to you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and delivery teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) Syllabus from AXELOS (PeopleCert). It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is often arranged through an accredited training organisation as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert; re-sit fees and policy apply, so confirm current terms at peoplecert.org. Our first-attempt guidance, mock exams and revision support are designed to help you pass the first time.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds from core concepts, and hands-on examples and practice questions support learners at every level.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions, mock exams and revision aids that reflect the current ITIL 5 Foundation (Version 5.0) syllabus.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework published by PeopleCert.

    How long is the training programme?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days. It covers all nine topic areas and prepares you for the 40-question, 60-minute exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule in Johannesburg.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Check upcoming schedules or speak with a learning advisor to find the next available start date that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.