Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What ITIL 5 Foundation Certification Delivers for Your IT CareerYour Entry into Modern Digital Service Management

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. ITIL 5 Foundation certification training in Port Elizabeth from Invensis Learning gives you a clear, supported route to this globally recognised credential. The programme is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert, the body that owns and examines all ITIL qualifications following its acquisition of AXELOS in 2021. ITIL 5 is the fifth iteration of the framework, with an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management for the modern digital era. Whether you work in Nelson Mandela Bay's automotive, manufacturing, logistics or business services sectors, or you are moving from a hands-on IT role into service management, ITIL 5-F proves you can speak the current language of modern IT. There are no prerequisites, so you can start where you are. Begin your ITIL journey with Invensis Learning and step into the digital service economy with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Elizabeth, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What ITIL 5 Foundation Certification Delivers for Your IT CareerYour Entry into Modern Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Elizabeth, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Port ElizabethDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation CertificationReal Value for Your Career and Your Team

    ITIL V5 Foundation Exam Format in Port ElizabethWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Port Elizabeth

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Advance Your IT Service CareerRoles, Demand and Pay in Port Elizabeth

    ITIL 5 Foundation is the current entry point into IT service management, and in Port Elizabeth it maps to real demand across automotive, logistics, BPO and manufacturing employers that run large IT operations. Roles range from service desk analyst and IT support to service delivery and IT operations manager, and ITIL-skilled professionals command a measurable pay premium. Here is what the local market is telling us right now.

    Why Nelson Mandela Bay Employers Need ITIL Skills

    ITIL 5 Foundation is more than a certificate. It is your entry into modern IT service management. Join professionals in Port Elizabeth building the skills that employers now expect. Start your journey today.

    Your Gqeberha Career Upgrade

    From Where You Are to Where ITIL 5 Takes You

    Your Port Elizabeth Career Transformation

    South Africa's IT sector is modernising fast, and Port Elizabeth employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, Indeed, ERI SalaryExpert (South Africa) 2026.

    How to Get ITIL V5 Founfdation Certified in Port Elizabeth Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Port Elizabeth is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Capabilities You Will Gain from ITIL 5 FoundationNine Topic Areas Made Practical

    This ITIL 5 Foundation programme builds knowledge and comprehension across all nine official topic areas. By the end, you can speak the current language of IT service management and apply ITIL 5 concepts to real digital services.

    Understand Digital Product and Service Management

    Explain what sets digital products and services apart, how value is created, and how products and services are managed and continually improved across their lifecycle.

    Apply Value Co-Creation Thinking

    Balance outcomes, costs, risks, experience and sustainability, and collaborate with stakeholders to co-create value rather than simply deliver outputs.

    Work Across the Four Dimensions

    Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    Navigate the ITIL Value System

    Describe how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated system.

    Manage the Product and Service Lifecycle

    Explain the purpose of each activity from discovery and design to build, operation, delivery and support, and how they work together to create value.

    Improve Flow with Value Stream Management

    Apply the continual improvement model, and map and manage value streams to improve flow, visibility and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Port Elizabeth?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZAR 20540

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZAR 20540

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Port ElizabethAccredited, Expert-Led and Flexible

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams in Port Elizabeth who want to build modern IT service management capability. As a PeopleCert Accredited Training Organization, we combine expert trainers, courseware aligned to the Version 5.0 syllabus, flexible delivery and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, you gain a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert-accredited trainers with real IT service management experience
    • Live virtual, classroom and corporate training formats to fit your schedule
    • Courseware aligned to the official ITIL 5 Foundation Version 5.0 syllabus
    • ITIL 5 Foundation exam voucher and mock exams included in the package
    • Guidance to clear the ITIL 5 Foundation exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training provider
    • Post-training support and practice questions for exam readiness
    • Trusted by professionals and organisations across South Africa and worldwide

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    Industries Served

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    Doubt-Clearing Sessions

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    Global Course Portfolio

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    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Port ElizabethInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Port Elizabeth

    Radisson Blu Hotel Port Elizabeth, Port Elizabeth

    ITIL Version 5 Foundation Training Location in Port Elizabeth

    The Boardwalk Hotel, Convention Centre & Spa, Port Elizabeth

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    Corporate Training for Your TeamsStandardise Service Management

    • Upskill entire IT and service teams in modern ITIL 5 practices
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual, hybrid or blended delivery for teams in Port Elizabeth
    • PeopleCert-accredited trainers with real industry experience
    • Role-based examples drawn from automotive, logistics and BPO operations
    • Dedicated coordination and support for group training programmes
    • Scalable delivery for teams across the Eastern Cape and beyond

    Leading Employers in Nelson Mandela Bay

    Volkswagen Group South AfricaIsuzu Motors South AfricaContinental Tyre South AfricaAspen PharmacareCoega Development CorporationTransnet

    What Our Learners Say

    Cleared the Exam on My First Attempt

    "The ITIL 5 Foundation course finally gave me the structure to understand service management as a whole, not just tickets. The trainer explained the ITIL Value System and value streams clearly, and I passed the exam on my first attempt."

    Sipho Mbeki

    Service Desk Team Lead

    0/0

    Beginner Friendly and Practical

    "As someone new to ITIL, I found the sessions easy to follow. The mock exams matched the real format, and the guiding principles are things I now use at work every day. Great value for a Port Elizabeth learner."

    Chanelle Booysen

    IT Support Analyst

    0/0

    A Useful Step up from ITIL 4

    "Solid, well-paced training on the ITIL 5 lifecycle and continual improvement. Moving up from ITIL 4, the new focus on digital products and value stream management was exactly what I needed to stay current."

    Riaan van der Merwe

    Application Support Analyst

    0/0

    Standardised Our Service Practices

    "We trained our service team through Invensis Learning and it standardised how we handle incidents and changes. The trainer used examples from manufacturing, which made adoption far easier across our IT operations."

    Nomvula Dlamini

    IT Operations Manager, Automotive Manufacturer

    0/0

    Tailored and Delivered on Time

    "The corporate ITIL 5 programme was tailored to our logistics environment and delivered on schedule. Our team now shares a common service management language, and service quality has visibly improved."

    Deon Pretorius

    Head of IT Service Delivery, Logistics Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is the ITIL 5 Foundation certification worth it in Port Elizabeth?

    Yes. ITIL-skilled professionals in South Africa earn a strong base salary, and Port Elizabeth employers across automotive, logistics, BPO and manufacturing value modern service management skills. The credential opens service desk, support and service delivery roles. Talk to a learning advisor to plan your path.

    What is ITIL 5 and how does it differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle and Value Stream Mapping and Management, and it updates the ITIL Value System for the digital era.

    Do I need prior experience or ITIL 4 to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Holders of ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    Who governs the ITIL 5 Foundation certification?

    PeopleCert owns, publishes and examines all ITIL qualifications following its acquisition of AXELOS in 2021. Your certificate and digital badge come from PeopleCert and are recognised by employers worldwide.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options through your PeopleCert account.

    Pricing

    How much does ITIL 5 Foundation training cost in Port Elizabeth?

    ITIL 5 Foundation training fees vary by format and schedule. The fee typically bundles courseware, mock exams and the PeopleCert exam voucher. For current pricing in South African rand, request a quote from a learning advisor.

    What is included in the ITIL 5 Foundation course fee?

    The fee usually includes ITIL 5 aligned courseware, industry case studies, practice questions, mock exams, the PeopleCert exam voucher and learner support. Confirm exact inclusions when you enrol.

    Is the exam fee included in the training price?

    The PeopleCert ITIL 5 Foundation exam voucher is typically included in the training package. Verify inclusion when you book, as it can vary by plan. Ask about corporate pricing for teams.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams in Port Elizabeth and across the Eastern Cape. Contact us for a tailored quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    You can resit the exam. Our training includes mock exams, practice questions and first-attempt guidance to prepare you thoroughly. Verify the current resit policy and any fees on the PeopleCert site.

    How long is the ITIL 5 Foundation exam and how many questions?

    The exam has 40 multiple-choice questions to complete in 60 minutes. It is closed book with single-answer questions, delivered online with proctoring or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly.

    What topics does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's proctored system, available around the clock, or at an authorised test centre. It is usually arranged through your training provider as part of the package.

    Which version is the ITIL 5 Foundation exam based on?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners and experienced professionals alike can take it. The training builds understanding step by step with practical examples.

    What will I learn in the ITIL 5 Foundation course?

    You learn all nine official topic areas, from digital product and service management concepts and the ITIL Value System to the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions, mock exams and revision aids to help you prepare for the exam and apply concepts at work.

    Are there practice tests and mock exams?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute format so you can gauge your readiness.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days, and covers all nine Foundation topic areas.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol on the Invensis Learning website, choose your format, and get access to schedules and materials. Live virtual, classroom and self-paced options run regularly. See upcoming batches or talk to an advisor.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can learn the way that fits your schedule.

    Is online ITIL 5 Foundation training available in Port Elizabeth?

    Yes. Our live virtual instructor-led ITIL 5 Foundation training is fully online and accessible from anywhere in Port Elizabeth and the Eastern Cape, with real-time trainer interaction.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment.