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Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Port Elizabeth. Aligned to the official PeopleCert Version 5.0 syllabus, this programme prepares IT and business professionals to pass the ITIL 5 Foundation exam and apply the ITIL Value System, guiding principles and value stream thinking at work.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
ZAR 18550
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Your Entry into Modern Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Elizabeth, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Real Value for Your Career and Your Team
For Individuals
ITIL 5 Foundation helps professionals build modern IT service management capability and prove it with a current, recognised credential. The programme suits service desk staff, IT support analysts, developers, and business professionals who work alongside digital service teams. Whether you are entering IT service management for the first time or updating your knowledge from ITIL 4, this training builds capabilities aligned with what employers now expect in the digital era.
If you want to move from hands-on support into service management with a globally recognised credential, ITIL 5-F is a clear path forward. You gain the ITIL Value System, the guiding principles and value stream skills that employers value across sectors and regions.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent IT service management capability by equipping teams with a shared, current framework. The training can be delivered for service desks, IT operations groups or whole business units. For organisations looking to connect IT delivery to strategy and improve service quality, this training provides a scalable, flexible solution.
If your teams work to inconsistent or dated service practices, ITIL 5 group training creates a common language of digital product and service management. Staff gain a standardised approach to value co-creation, continual improvement and value stream management.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
Roles, Demand and Pay in Port Elizabeth
ITIL 5 Foundation is the current entry point into IT service management, and in Port Elizabeth it maps to real demand across automotive, logistics, BPO and manufacturing employers that run large IT operations. Roles range from service desk analyst and IT support to service delivery and IT operations manager, and ITIL-skilled professionals command a measurable pay premium. Here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Port Elizabeth : Salary Insights and Trends
Hiring Companies in Port Elizabeth
PayScale · Indeed (South Africa) 2026
Source: Coega · Aspen Pharmacare · VWSA · Isuzu
ITIL 5 Foundation is more than a certificate. It is your entry into modern IT service management. Join professionals in Port Elizabeth building the skills that employers now expect. Start your journey today.
Your Gqeberha Career UpgradeSouth Africa's IT sector is modernising fast, and Port Elizabeth employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.
Sources: PayScale, Indeed, ERI SalaryExpert (South Africa) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Port Elizabeth is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Nine Topic Areas Made Practical
This ITIL 5 Foundation programme builds knowledge and comprehension across all nine official topic areas. By the end, you can speak the current language of IT service management and apply ITIL 5 concepts to real digital services.
Explain what sets digital products and services apart, how value is created, and how products and services are managed and continually improved across their lifecycle.
Balance outcomes, costs, risks, experience and sustainability, and collaborate with stakeholders to co-create value rather than simply deliver outputs.
Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.
Describe how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated system.
Explain the purpose of each activity from discovery and design to build, operation, delivery and support, and how they work together to create value.
Apply the continual improvement model, and map and manage value streams to improve flow, visibility and outcomes across digital services.
ITIL V5 Foundation Certification Training in Port Elizabeth?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
ZAR 18550
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led and Flexible
Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams in Port Elizabeth who want to build modern IT service management capability. As a PeopleCert Accredited Training Organization, we combine expert trainers, courseware aligned to the Version 5.0 syllabus, flexible delivery and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, you gain a professional learning experience built around practical understanding, real-world application and exam readiness.
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Port Elizabeth
Radisson Blu Hotel Port Elizabeth, Port Elizabeth
ITIL Version 5 Foundation Training Location in Port Elizabeth
The Boardwalk Hotel, Convention Centre & Spa, Port Elizabeth
Standardise Service Management
Leading Employers in Nelson Mandela Bay
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.
"Mr PD Saha from Invensis Learning has been fantastic with the training. He was very thorough in explaining all the modules and always had impeccable examples to help understand the concepts easily. His lecture and guidance is extremely streamlined, well organised and clear. Invensis team has been very helpful in organising the training. Highly recommended."
"In terms of content, all good. But poor time management. Time expected for breaks was never compliant (ie. if teacher said he was taking 10 mins break, it ended up being 20. For 50 mins break, teacher was showing up AT least 10-15 mins late...) Also, during second day I asked one question about a test and teacher seem disappointed for me to ask and gave me a whole speech of me not retaining all information while reading (after hours of exhausted training) also letting me know people who does not focus tend to have Low IQ... Also, having to spend time just waiting for teacher to end notes that I guess it should have been ready already for the lesson (at least, if the teacher is expecting for the alum to memorize and know everything at once) "
"Respective communication, steady pace of the class, not too fast but as well not too slow. A lot of space for open discussions and questionings. its not 5/5 because I believe the sessions consist of too much information for such short time. It could be organized in 1 more day, with less information per day, to have a better understanding."
"Sathish Kumar was a great course facilitator, took the time to explaine with a calm voice and lots of patience all the topics and questions. Really recommend that course with him. "
"Trainer Pritesh Shah was very knowledgeable and prepared a training with examples that helped me understand the process better! Thank you very much!"
"PD is very comprehensive in explaining the justifications to the answers in the sample papers provided. Thank you PD for taking the time to train me and Cjhay! It was a productive 4-day training!"
"Sathish was very thorough taking us through each session from start to finish, quite informative and I am confident that I will pass the exam."
"Thanks to the training. I passed the exam on the first try and was promoted to IT Service Desk Manager's. The certification gave me the confidence and knowledge to excel in my new role, demonstrating my commitment to best practices."
David Miller
(4.7/5)
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