Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?Your Fast Track to the Latest ITIL

    ITIL 5 Foundation Bridge certification training in Costa Rica gives ITIL 4 Foundation holders a fast, structured way to upgrade their knowledge and credential to the newest version of ITIL. The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a transition qualification from AXELOS and PeopleCert, built for professionals who already understand ITIL 4 and want to move to ITIL 5 without repeating foundational content they already know. Delivered as a focused one-day programme, the course concentrates only on what is new and changed in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, value stream mapping, and the shift towards digital product and service management. Pass the 20-question exam and you hold the ITIL 5 Foundation credential, the same outcome as sitting the full ITIL 5 Foundation exam. For ITSM professionals across San Jose, Heredia and Costa Rica's growing nearshore sector, keeping an ITIL credential current signals real relevance to the multinationals that run service operations here. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Costa Rica, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Your Fast Track to the Latest ITIL

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Costa Rica, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Costa RicaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why Upgrading to ITIL 5 Pays OffSkills and Recognition You Can Use

    ITIL V5 Foundation Exam Format in Costa RicaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Costa Rica

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL and ITSM Careers in Costa RicaWhy Upgrade to ITIL 5 Now?

    Costa Rica has become one of Latin America's most mature nearshore hubs, home to 350+ multinationals running service desks, IT operations and shared-services centres for North America. ITIL is the common language of those service functions, so keeping your credential current with the ITIL 5 Bridge keeps you relevant to employers such as Intel, IBM, Amazon, Accenture and HPE. Demand spans service desk analysts, incident and problem managers, service delivery managers and IT operations leaders, and here is what the market is telling us right now.

    Why ITIL 5 Skills Are in Demand in Costa Rica

    The ITIL 5 Bridge keeps your service management skills current as Costa Rica's nearshore sector moves to digital, cloud and AI-enabled delivery. Upgrade your credential and stay ahead. Start your ITIL 5 journey today.

    Your Costa Rica ITIL 5 Upgrade

    Your Standing Today and After ITIL 5,

    See the Difference the Bridge Makes

    Costa Rica's nearshore service sector is moving quickly to cloud, AI and digital delivery, and employers increasingly separate professionals on the current ITIL standard from those who are not. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Costa Rica) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in Costa RicaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Costa Rica is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Costa Rica is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from the ITIL 5 BridgeWhat Changes in the New ITIL

    The ITIL 5 Foundation Bridge teaches you exactly what is new and changed in ITIL 5 relative to ITIL 4, so you can update your practice without relearning content you already know. By the end of the one-day course, you can apply the lifecycle, the updated value model and the new language with confidence.

    Spot What Changed from ITIL 4

    Identify the key enhancements, new concepts and structural updates ITIL 5 introduces, so you can see exactly what is new, what is refined, and what carries forward unchanged from ITIL 4.

    Work with the Product and Service Lifecycle

    Use the ITIL 5 product and service lifecycle as the organising structure for managing digital products and services across discovery, design, build, delivery and support.

    Manage Digital and AI-Enabled Services

    Understand how ITIL 5 reflects modern cloud, automation and AI-enabled environments, and how growing complexity shapes the way service teams plan and deliver value.

    Use Updated ITIL 5 Language and Concepts

    Apply the new and redefined ITIL 5 terminology and core concepts so you can communicate clearly and consistently with teams, partners and stakeholders at any stage of adoption.

    Apply the Enhanced Value Creation Model

    Link strategy, delivery and measurable outcomes through the ITIL Value System, extending value co-creation across the full stakeholder ecosystem with a focus on sustainability and experience.

    Put ITIL 5 into Practice at Work

    Integrate the ITIL 5 enhancements into your existing ways of working to improve collaboration, performance and results across service desk, operations and change teams.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Costa Rica?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 525

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 525

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Costa RicaTrusted ITSM Bridge Training

    As a trusted ITIL 5 Foundation Bridge training company, Invensis Learning delivers structured ITIL 5 Bridge training for professionals and teams across Costa Rica who want to update their credential to the latest version of ITIL. Our programmes combine experienced, AXELOS-aligned trainers, flexible delivery formats, organised courseware and dedicated learner support. Whether you enrol as an individual or plan group training for your service teams, we provide a professional learning experience built around practical understanding, real workplace application and a clear path to the ITIL 5 Foundation credential.

    • Accredited ITIL training aligned with AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real service management practice
    • Flexible live online and in-house classroom delivery for Costa Rica time zones
    • Focused one-day Bridge format that respects your work schedule
    • ISO 9001 and ISO 27001 certified training operations
    • Post-training support and clear guidance on the PeopleCert exam
    • Corporate and group training tailored to your service teams
    • Trusted by 50,000+ professionals and organisations across the globe

    15+

    Years of Training Excellence

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    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in Costa RicaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Costa Rica

    InterContinental Costa Rica at Multiplaza Mall, Costa Rica

    ITIL V5 Foundation Bridge Training Location in Costa Rica

    Hotel Marriott Hacienda Belén, Calle 9, Oficentro El Cafetal, La Asunción, Belén, Heredia, 40703, Costa Rica

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    Corporate ITIL Bridge TrainingUpskill Your Service Teams

    • Transition an entire ITSM team to ITIL 5 in one training day per person
    • Delivered onsite in San Jose and Heredia or live virtual for your teams
    • Customised schedules built around your service operations
    • Certified trainers with nearshore service management experience
    • Standardise ITIL 5 practices across service desk and operations teams
    • Volume-based pricing and dedicated coordination for groups
    • Progress tracking and post-training support for your people

    Leading Organisations

    IntelIBMAmazonAccentureHPEExperian

    What Our Learners Say

    Upgraded to ITIL 5 in a Single Day

    "I already held ITIL 4 Foundation, so the Bridge was perfect. In one day I understood the product and service lifecycle and the value stream changes, then passed the exam. My ITIL credential is current again without weeks of study."

    Andres Jimenez

    Service Delivery Manager

    0/0

    Just the New Content, Clearly Explained

    "The trainer focused only on what is new in ITIL 5, which is exactly what I needed. The updated language and concepts now help me brief my service desk team clearly. Very practical and well paced."

    Gabriela Mora

    IT Service Desk Lead

    0/0

    Confident Applying ITIL 5 at Work

    "Good balance of theory and real examples from digital and cloud environments. I feel confident applying the enhanced value creation model in my day-to-day operations work. The exam prep guidance was spot on."

    Jose Pablo Vargas

    IT Operations Analyst

    0/0

    Upgraded the Whole Team with Minimal Downtime

    "We moved our whole service management team to ITIL 5 with the Bridge. Because everyone already held ITIL 4, the one-day format kept disruption low while standardising our practices. Coordination from Invensis Learning was excellent."

    Maria Fernanda Solis

    Learning and Development Manager, Shared Services

    0/0

    Kept Our ITSM Capability Current

    "Our nearshore clients expect mature, current ITSM. Getting our leads certified on ITIL 5 gave us a shared, up-to-date language across teams and strengthened how we talk about service value with customers."

    Carlos Aguilar

    IT Director, Nearshore IT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS and PeopleCert for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed, so you do not repeat ITIL 4 content.

    General

    What is the ITIL 5 Foundation Bridge and who is it for?

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS and PeopleCert for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed, so you do not repeat ITIL 4 content.

    Is the ITIL 5 Bridge worth it for my career in Costa Rica?

    Yes. ITIL is the common language of the service desks and IT operations teams that 350+ multinationals run from Costa Rica. Holding the current ITIL 5 credential keeps you relevant to employers such as Intel, IBM, Amazon and Accenture and supports senior service management roles.

    Do I get the full ITIL 5 Foundation credential by passing the Bridge?

    Yes. When you pass the ITIL 5 Foundation Bridge exam you hold the ITIL 5 Foundation credential, the same outcome as taking the full ITIL 5 Foundation exam. It also lets you progress to higher ITIL 5 qualifications.

    Is ITIL 5 recognised by employers in Costa Rica?

    Yes. ITIL from AXELOS and PeopleCert is recognised worldwide and is widely valued across Costa Rica's IT services, shared-services and global capability centres, where mature service management is expected by North American clients.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. To keep it current you renew within each three-year cycle by earning 60 CPD points or by passing a higher ITIL 5 qualification, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    The fee typically covers instructor-led training, accredited courseware focused on the ITIL 5 changes, practice material and learner support. Costs vary by format and currency, so request a quote for current pricing in Costa Rica. Talk to a learning advisor for details.

    How much does ITIL 5 Bridge training cost in Costa Rica?

    Pricing depends on the delivery format and whether the exam is bundled, so we quote it on request rather than a fixed figure. Live online and in-house options are available. Request a quote and we will share current pricing for your needs.

    Is the PeopleCert exam fee included in the training price?

    This depends on the package you choose. Some options bundle the PeopleCert exam with training, while others price it separately. PeopleCert sets exam fees by region and channel, so confirm the current amount when you enrol or ask us for a bundled quote.

    Do you offer group or corporate pricing for ITIL 5 Bridge training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service management teams, shared-services centres and IT operations groups. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation Bridge exam?

    The exam is closed book with multiple-choice, single-answer questions. It is delivered online via PeopleCert OnVUE proctoring or at an authorised test centre, and it covers only the new and changed content in ITIL 5 relative to ITIL 4.

    How many questions are on the exam and how long is it?

    The ITIL 5 Bridge exam has 20 questions and a duration of 30 minutes. It tests the key enhancements ITIL 5 introduces, so preparation focuses on what is different from ITIL 4 rather than the full Foundation syllabus.

    What is the passing score for the ITIL 5 Bridge exam?

    The pass mark is 65%, which means answering 13 of the 20 questions correctly. The course is structured to build confidence across all the new ITIL 5 topics so you are ready on exam day.

    Do I need ITIL 4 Foundation before taking the Bridge?

    Yes. ITIL 4 Foundation is the prerequisite for the Bridge, because it focuses only on the differences in ITIL 5 and assumes you already know ITIL 4. If you do not hold ITIL 4 Foundation, the full ITIL 5 Foundation exam is the right route instead.

    What happens if I do not pass the first time?

    You can re-sit the exam through PeopleCert. Our trainers provide exam guidance and practice support to help you prepare thoroughly, and we can advise on re-sit steps and any applicable fee. Talk to a learning advisor for the details.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The course covers five areas: the key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. It addresses only what is new or changed from ITIL 4.

    Do I need to relearn all of ITIL 4 for this course?

    No. The Bridge assumes your existing ITIL 4 Foundation knowledge and does not repeat it. The one-day programme concentrates on the new concepts, terminology and structure ITIL 5 introduces, so your time is spent only on what has changed.

    How long is the ITIL 5 Bridge training?

    It is a focused one-day programme designed for ITIL 4 holders. Because it covers only the ITIL 5 updates, you can upgrade your knowledge and credential with minimal time away from work.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. Our courseware is aligned with the AXELOS and PeopleCert ITIL Foundation Bridge Version 5 syllabus, so you learn the current concepts, terminology and lifecycle exactly as the exam tests them.

    Will I get practice material to prepare for the exam?

    Yes. The programme includes practice questions and revision support mapped to the ITIL 5 Bridge topics, helping you identify weak areas and build readiness for the 20-question exam.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Ask a learning advisor if you need help choosing a batch.

    What training formats are available in Costa Rica?

    We offer live online (live virtual) instructor-led training and in-house classroom delivery for teams across Costa Rica, scheduled to suit local time zones. Choose the format that best fits your schedule and learning preference.

    How soon can I start the ITIL 5 Bridge training?

    New batches run regularly in live online format, and in-house dates can be arranged for groups. See upcoming schedules or talk to a learning advisor to pick the next date that works for you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will help you move to a date that suits you.

    Is the ITIL 5 Bridge suitable for a whole team?

    Yes. The one-day format is ideal for moving an ITSM team to ITIL 5 efficiently, with customised corporate scheduling and group pricing. Ask about corporate or group pricing for your service teams.