Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Digital Service Management

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential that introduces VeriSM, a service management approach built for the digital age, and VeriSM Foundation certification training in Costa Rica prepares you to earn it with confidence. Awarded by EXIN and based on the EXIN VeriSM Foundation Examination Specification, the credential validates your grasp of the VeriSM model, the management mesh, and how an organisation can define its own flexible service management approach. Unlike prescriptive frameworks, VeriSM is agnostic: it shows how to combine ITIL, Agile, DevOps, Lean and SIAM as the situation demands. That makes it valuable across Costa Rica's fast-growing shared services and nearshore technology sector, where teams juggle several delivery models for North American clients. Open to IT and business professionals alike with no formal prerequisites, VeriSM Foundation is the first step in the EXIN VeriSM scheme. Start your VeriSM journey with Invensis Learning and add a modern, globally recognised service management credential to your profile.

    Invensis Learning is an EXIN Accredited Training Provider in Costa Rica, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Costa Rica, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in Costa RicaDo You Qualify for the VeriSM™ Foundation Exam?

    The Value of VeriSM Foundation TrainingFor Your Career and Your Team

    VeriSM Foundation Exam Format in Costa RicaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Costa Rica

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your VeriSM Foundation Career in Costa RicaRoles, Demand and Pay

    VeriSM Foundation is gaining traction across Costa Rica's shared services, nearshore technology and financial services employers, where teams run ITIL, Agile and DevOps side by side and need a unifying service management approach. As multinationals expand their San Jose hubs, professionals who understand modern, framework-agnostic service management are increasingly valued, from service desk analysts through to IT operations and service delivery managers. Here is what the local market is telling us right now.

    Why VeriSM Skills Are in Demand Across Costa Rica

    VeriSM Foundation is more than a certificate. It is your entry into modern service management. Join professionals across Costa Rica who are learning to lead flexible, digital-age service delivery. Start today.

    Your Costa Rica Career Transformation

    From Framework-Bound to Service-Management Ready

    Your VeriSM Foundation Transformation

    Costa Rica's nearshore and shared services market is expanding with cloud, AI and digital transformation work, and employers increasingly separate professionals with modern service management skills from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Costa Rica) 2026.

    How to Get VeriSM Foundation Certified in Costa RicaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build in VeriSM FoundationFor Real-World Service Delivery

    VeriSM Foundation training builds practical knowledge across all seven EXIN examination topic areas, from the service organisation and service culture to the VeriSM model, progressive practices and innovative technologies. By the end, you can explain how an organisation defines its own flexible service management approach.

    Modern Service Management Foundations

    In this VeriSM Foundation training you will learn how service organisations create value in the digital age, why the shift from technology-centric to consumer- and outcome-centric thinking matters, and how service management underpins modern delivery.

    Building a Service Culture

    Understand how organisational values, consumer-centric thinking and servant leadership shape a service culture, and how that culture drives better service decisions during change and digital transformation.

    The VeriSM Model and Management Mesh

    Master the heart of VeriSM: governance, service management principles, the four-element management mesh, and the Define, Produce, Provide and Respond stages that let an organisation shape its own service approach.

    Selecting Progressive Practices

    Learn how ITIL, Agile, Lean, DevOps, SIAM and other practices sit within the management mesh, and how to choose and combine them to suit your organisation's context rather than following one prescriptive framework.

    Applying Innovative Technologies

    Explore how cloud, artificial intelligence and automation, IoT and big data influence the management mesh, and how to manage services and risk as new technologies reshape delivery.

    Getting Started with VeriSM

    See how organisations begin a VeriSM journey: assessing maturity, defining an initial mesh, integrating existing frameworks, and using continuous improvement and the right people and structures to keep evolving.

    Who Should TakeVeriSM Foundation Certification Training in Costa Rica?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1195

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Costa Rica seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1195

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for VeriSM Foundation in Costa RicaYour Accredited Partner

    As a trusted VeriSM Foundation training company in Costa Rica, Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations that want to build modern service management capability and prepare for the EXIN exam. Our programmes combine EXIN-aligned courseware, experienced trainers, flexible delivery formats and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team in Costa Rica, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • EXIN accredited training partner delivering VeriSM-aligned courseware
    • Experienced trainers with real IT service management expertise
    • Flexible formats: live online, classroom, self-paced and corporate group training
    • Structured materials aligned to the EXIN VeriSM Foundation Examination Specification
    • Practice questions and mock assessments for the 40-question EXIN exam
    • Dedicated learner support before, during and after training
    • ISO 9001 quality and ISO 27001 information-security certified operations
    • Trusted by professionals and organisations across multiple industries

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in Costa RicaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Costa Rica

    InterContinental Costa Rica at Multiplaza Mall, Costa Rica

    VeriSM Foundation Training Location in Costa Rica

    Hotel Marriott Hacienda Belén, Calle 9, Oficentro El Cafetal, La Asunción, Belén, Heredia, 40703, Costa Rica

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    Corporate VeriSM Foundation in Costa RicaFor Service Teams

    • Suitable for small, medium and large service teams
    • Customised schedules aligned to your team's availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • Trainers with real IT service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Costa Rica and global locations

    Leading Organisations

    IntelAmazonHPIBMCitiBoston Scientific

    What Our Learners Say

    The VeriSM Model Clicked for Me

    "The training finally made sense of how ITIL, Agile and DevOps fit together. The VeriSM model and management mesh gave me a way to explain our service approach to clients, and the mock questions made the EXIN exam feel manageable."

    Andres Vargas

    IT Service Desk Lead

    0/0

    A Modern Credential Worth Having

    "As someone moving from a support role, I wanted a modern, recognised credential. The trainers were practical and patient, and I passed the VeriSM Foundation exam on my first sitting. It has already helped in interviews for service delivery roles."

    Mariana Rojas

    Service Delivery Analyst

    0/0

    Practical and Beginner-Friendly

    "Clear sessions and good real-world examples of the management mesh and progressive practices. The no-prerequisites entry point meant I could start even without deep ITSM background, and the content was easy to apply at work."

    Diego Castillo

    IT Operations Coordinator

    0/0

    A Shared Language for Our Team

    "We enrolled a cross-functional team to create a shared service language across departments. VeriSM gave everyone the same model, and onboarding new staff into our delivery approach is noticeably faster now."

    Carolina Jimenez

    Learning and Development Manager

    Shared Services Centre

    0/0

    Standardised Our Service Approach

    "Our teams supported several frameworks with no common standard. The corporate VeriSM training helped us align on a flexible, consumer-centric approach that our North American clients appreciate. Coordination and scheduling were excellent."

    Luis Fernandez

    IT Service Management Lead

    Nearshore Technology Firm

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh and how organisations define their own flexible service approach. It is open to IT and business professionals alike, with no prior service management knowledge required.

    General

    What is the VeriSM Foundation certification and who is it for?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh and how organisations define their own flexible service approach. It is open to IT and business professionals alike, with no prior service management knowledge required.

    Is VeriSM Foundation worth it for IT professionals in Costa Rica?

    Yes. Costa Rica's nearshore and shared services employers run ITIL, Agile and DevOps together and value people who can unify them. VeriSM Foundation gives you a modern, framework-agnostic credential that helps you stand out for ITSM, service delivery and operations roles as multinationals expand their San Jose hubs.

    Is the VeriSM Foundation certification recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued by employers worldwide, particularly in organisations undergoing digital transformation or using multiple service management frameworks.

    Do I need any prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to everyone regardless of education, experience or prior IT service management knowledge.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for life. The credential does not expire, and no renewal, re-examination or continuing education is required once you pass.

    Pricing

    What is included in the VeriSM Foundation course fee?

    The training fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, mock assessments, learner support and a course completion certificate. Exam vouchers are often bundled with accredited training. Request a quote to see what your chosen format includes.

    How much does VeriSM Foundation training cost in Costa Rica?

    Pricing depends on your chosen format and whether an exam voucher is bundled, and is available on request in your local currency. EXIN exam pricing itself varies by region and purchasing channel. Talk to a learning advisor for a tailored quote.

    Is the EXIN exam fee included in the training price?

    It depends on the package. VeriSM Foundation is often sold as a combined training and exam bundle through an accredited provider, though some plans price the exam separately. Confirm current EXIN pricing and what your package covers before you enrol.

    Do you offer group or corporate discounts for VeriSM training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, delivery units and cross-functional teams in Costa Rica. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What does the VeriSM Foundation exam involve?

    The EXIN VeriSM Foundation exam has 40 multiple-choice questions to be completed in 60 minutes. It is closed book and can be taken through EXIN online proctoring or at an accredited test location, usually arranged with your training provider.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock assessments help you build readiness across all seven examination topic areas.

    Where and how can I take the EXIN VeriSM Foundation exam?

    You can sit the exam online through EXIN's proctored exam system or at an EXIN accredited testing location. It is typically arranged through an accredited training provider as part of a training and exam bundle.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas per the EXIN Examination Specification: The Service Organization, Service Culture, People and Organizational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN VeriSM Foundation exam. Our trainers guide you on weak areas with focused practice so you are ready to try again. Confirm the current EXIN re-sit policy and any voucher terms with our team before you book.

    Course Content

    Can a beginner take VeriSM Foundation with no experience?

    Yes. VeriSM Foundation is designed to be accessible with no prior service management knowledge and no formal prerequisites. The training builds concepts from the ground up, so beginners and experienced professionals can both follow it comfortably.

    What will I learn in VeriSM Foundation training?

    You will learn the VeriSM model, the management mesh, VeriSM patterns, and how to select and combine practices such as ITIL, Agile, DevOps and Lean by context. The course also covers service culture, innovative technologies and how to get started with VeriSM.

    Which standard is the VeriSM Foundation course based on?

    The course is aligned to the EXIN VeriSM Foundation Examination Specification and the VeriSM publication from Van Haren, with the framework developed by the IFDC. This keeps the content current with the recognised body of knowledge for modern service management.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive service management framework, while VeriSM positions ITIL as one of many practices within the management mesh. VeriSM does not prescribe which practices to use; it gives organisations a model to select and combine ITIL, Agile, DevOps, Lean and others. The two are complementary.

    What learning materials are provided with the training?

    You receive EXIN-aligned courseware, references to the VeriSM examination topics, practice questions, mock assessments and topic-wise revision aids to support your preparation and help you apply concepts at work.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website in a few steps: choose your format, complete payment, and receive access to schedules, courseware and resources. See upcoming batches or talk to a learning advisor to find a start date that suits you.

    What training formats are available in Costa Rica?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Is VeriSM Foundation training available online?

    Yes. You can take VeriSM Foundation training online through live virtual, instructor-led sessions, with the same courseware and trainer support as our classroom delivery. This suits professionals and teams working across Costa Rica and other time zones.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will help you arrange it.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.