Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters NowYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, the latest evolution of the world's most widely adopted framework for IT service management and digital product and service management. Governed by AXELOS and examined by PeopleCert, it introduces the ITIL Value System, value co-creation, the four dimensions and the guiding principles that help organisations create and continually improve value. ITIL 5 Foundation certification training in Costa Rica gives IT and business professionals a globally recognised credential that maps directly to the service desk, support and service delivery roles hiring across the country's shared services and global business services sector. With more than 350 multinationals running operations from Costa Rica, employers increasingly want people who can standardise service management and meet demanding SLAs. There are no formal prerequisites, so the credential is open to anyone starting or formalising a service management career. Build the language of modern IT service management and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Costa Rica, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters NowYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Costa Rica, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Costa RicaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off in Costa RicaOutcomes That Move Your Career Forward

    ITIL V5 Foundation Exam Format in Costa RicaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Costa Rica

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Outlook in Costa RicaRoles, Demand and Earning Power

    ITIL 5 Foundation has become a baseline credential for IT service management careers across Costa Rica, valued by the shared services, GBS and BPO employers that run service desks and delivery operations for North America. As more than 350 multinationals scale operations and adopt cloud and automation, certified service management professionals are increasingly sought. Demand runs from service desk analyst to service delivery and IT manager, and here is what the market is telling us right now.

    Why Service Management Talent Is in Demand in Costa Rica

    ITIL 5 Foundation is more than a credential. It is a fast route into IT service management roles across Costa Rica's growing services sector. Start your journey today.

    Your Costa Rica Career Transformation

    From IT Support to Service Leadership

    The Shift ITIL 5 Foundation Delivers

    Costa Rica's shared services and global business services sector keeps expanding, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert (ERI), PayScale, Glassdoor (Costa Rica) 2026.

    How to Get ITIL V5 Founfdation Certified in Costa RicaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Costa Rica is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities You Apply at Work

    ITIL 5 Foundation training teaches you the core concepts of modern IT service management: the ITIL Value System, the four dimensions, the guiding principles, the product and service lifecycle and key management practices. By the end you can speak the language of service management and apply ITIL thinking at work.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement to create value.

    The Four Dimensions of Service

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, to manage services holistically.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, and delivery and support, and see how each stage creates and sustains value.

    ITIL Management Practices

    Learn how ITIL management practices support consistent, effective ways of working across service desks, IT operations and delivery teams.

    Continual Improvement and Value Streams

    Embed continual improvement and use value stream mapping to reduce waste and keep services aligned to changing business and customer needs.

    Who Should TakeITIL V5 Foundation Certification Training in Costa Rica?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Costa RicaAccredited and Learner-First

    As a trusted ITIL Version 5 Foundation training company in Costa Rica, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations building IT service management capability and preparing for the PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Costa Rica, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited training partner for PeopleCert ITIL qualifications
    • Experienced trainers with real IT service management expertise
    • Flexible live online, classroom and corporate delivery formats
    • Courseware aligned to the current ITIL 5 Foundation syllabus
    • Practice questions and mock exams for ITIL 5 exam readiness
    • Dedicated learner support before, during and after training
    • Customised schedules for organisations and team programmes
    • Trusted by professionals and organisations across many industries

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    Corporate Clients

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    Years of Training Excellence

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    Industries Served

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Costa RicaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Costa Rica

    InterContinental Costa Rica at Multiplaza Mall, Costa Rica

    ITIL Version 5 Foundation Training Location in Costa Rica

    Hotel Marriott Hacienda Belén, Calle 9, Oficentro El Cafetal, La Asunción, Belén, Heredia, 40703, Costa Rica

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    Corporate ITIL 5 Training in Costa RicaUpskill Your IT Team

    • Suitable for small, medium and large service teams
    • Customised schedules based on team availability
    • Flexible onsite, live virtual or blended delivery
    • Accredited trainers with IT service management expertise
    • Role-based examples for service desk and delivery teams
    • Dedicated coordination and learner support
    • Scalable delivery for teams across Costa Rica and beyond

    Leading Employers in Costa Rica

    IntelAmazonHPEIBMAccentureConcentrix

    What Learners and Teams Say About Our ITIL 5 Training

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally connected the everyday work on our service desk to the bigger picture of value and continual improvement. The mock exams made the real exam feel familiar, and I passed on my first attempt."

    Andrea Jimenez

    Service Desk Analyst

    0/0

    Practical and Easy to Follow

    "Clear, practical training on the ITIL Value System and the guiding principles. I now understand why we handle incidents and requests the way we do, and it has already helped me at work."

    Carlos Mora

    IT Support Specialist

    0/0

    A Great First Certification

    "I came in with no service management background and the trainer made the four dimensions and the lifecycle simple to grasp. A great first certification for anyone starting out in IT."

    Maria Fernanda Rojas

    Junior IT Analyst

    0/0

    Fewer Escalations Across the Team

    "We trained a full service desk team and the shared ITIL vocabulary reduced escalations and made our SLA reviews far smoother. The corporate delivery fit our shift schedules well."

    Diego Vargas

    IT Service Delivery Lead, Business Process Outsourcing

    0/0

    Tailored to Our Operating Model

    "Invensis Learning tailored the ITIL 5 sessions to our operating model and delivered them live online for teams in two locations. Practical, well organised and easy to coordinate."

    Laura Castro

    Learning and Development Manager, Global Services Centre

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised, entry-level IT service management credential valued by the shared services, GBS and BPO employers that dominate Costa Rica's tech sector. It opens service desk, support and service delivery roles and proves you can apply modern service management thinking.

    General

    Is the ITIL 5 Foundation certification worth it in Costa Rica?

    Yes. ITIL 5 Foundation is a globally recognised, entry-level IT service management credential valued by the shared services, GBS and BPO employers that dominate Costa Rica's tech sector. It opens service desk, support and service delivery roles and proves you can apply modern service management thinking.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the four dimensions, the guiding principles and continual improvement.

    Who should take ITIL 5 Foundation training?

    It suits IT and business professionals at any stage, including service desk and support staff, IT operations and delivery teams, and career changers. There are no formal prerequisites, so it is a strong first credential for anyone entering IT service management.

    Do I need any prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites and no required work experience, so it is open to everyone. The training builds your knowledge from the ground up, making it accessible whether or not you have an IT background.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD points, as set out by PeopleCert and AXELOS.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam vouchers may be bundled or purchased separately through PeopleCert. Request a quote for the current inclusions and options.

    How much does ITIL 5 Foundation training cost in Costa Rica?

    Fees vary by format and whether the PeopleCert exam voucher is bundled, so pricing is available on request. Live online, classroom and corporate options are priced differently. Talk to a learning advisor for a quote that fits your needs.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets and bills the ITIL 5 Foundation exam fee, and some training options bundle the voucher while others keep it separate. Confirm what your chosen plan includes before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and delivery teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination of 40 questions, set by PeopleCert. It tests your understanding of the ITIL Value System, the four dimensions, the guiding principles, the lifecycle and management practices.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is closed book, with single-answer questions based on the ITIL 5 Foundation syllabus from AXELOS and PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Focusing on the core concepts across all topic areas is the best way to prepare for the exam.

    How and where do I take the exam?

    You can sit the ITIL 5 Foundation exam online with PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre. Our team can guide you through booking your exam through PeopleCert.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam through PeopleCert by booking a new attempt, for which a resit fee applies. Our mock exams and trainer support are designed to help you prepare thoroughly and sit with confidence.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement and value stream mapping.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed for beginners and has no prerequisites. The trainer introduces every concept from the basics, so you can follow the material even without prior service management experience.

    What learning materials are provided?

    You receive accredited courseware aligned to the current ITIL 5 syllabus, plus practice questions, mock exams, quizzes and reference materials. These resources help you revise and build readiness for the PeopleCert exam.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real 40-question format, helping you identify weak areas and build confidence before exam day.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the latest concepts, including the ITIL Value System and value stream mapping.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly in live online and classroom formats. Check the upcoming schedules or speak with a learning advisor to find the next start date that works for you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.