Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    ITIL 4 Foundation certification training in Delhi introduces IT and business professionals to ITIL 4, the world's most widely adopted framework for IT service management. The ITIL 4 Foundation qualification, governed by AXELOS and examined by PeopleCert, validates your understanding of the Service Value System, the four dimensions of service management, and the seven guiding principles that shape modern, value-led ITSM. Built on the latest ITIL (IT Infrastructure Library) edition, this is the entry point to the ITIL 4 scheme and needs no formal prerequisites, so it suits service desk staff, support analysts, project and delivery professionals, and managers who want a shared service management language. You learn how value is co-created, how the Service Value Chain works, and how 34 management practices such as incident, change and service level management keep services running. Delivered in live online and classroom formats by experienced trainers, the programme prepares you for the 60-minute, 40-question ITIL 4 Foundation exam and gives you skills you can apply from day one. Start your ITIL journey with Invensis Learning and earn a globally recognised credential employers across Delhi NCR value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Delhi, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Delhi, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in DelhiDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Is Worth ItValue for Your Career and Your Team

    ITIL 4 Foundation Exam Format in DelhiWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Delhi

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 4 Career Outlook in DelhiRoles, Demand and Salaries

    ITIL 4 is a trusted marker of IT service management capability across Delhi NCR, valued by IT services firms, global capability centres, consulting houses and BFSI employers that run large support and operations functions. As GCCs scale in Noida and Gurgaon and enterprises mature their service desks, certified ITSM professionals are in steady demand, from service desk analyst to incident manager and IT service delivery manager. Here is what the market is telling us right now.

    Why ITSM Skills Are in Demand Across Delhi NCR

    ITIL 4 is more than a credential. It is a career accelerator for IT service professionals. Join those who turn service desks into value engines and lead modern ITSM. Start your journey today.

    Your Delhi Career Transformation

    What Changes When You Get ITIL 4 Certified

    Your Service Management Transformation

    Delhi NCR's IT services and GCC market is expanding with cloud adoption and digital transformation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: 6figr, Glassdoor, PayScale, SalaryExpert (India) 2026.

    How to Get ITIL 4 Founfdation Certified in DelhiStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Delhi is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 ProgrammePractical ITSM Capability You Can Apply

    This ITIL 4 Foundation training helps you build a working command of modern IT service management, from core concepts to the Service Value System and key practices. By the end, you can speak the language of ITSM and apply the framework on the job.

    Service Management Fundamentals

    Explain what a service is, how value is co-created between providers and consumers, and the meaning of utility, warranty, outputs and outcomes that underpin ITIL 4 service management.

    Apply the Service Value System

    Describe how the ITIL 4 Service Value System ties together governance, the Service Value Chain, practices and continual improvement to turn demand into value.

    Work with the Guiding Principles

    Use the seven ITIL 4 guiding principles, such as focus on value and keep it simple, to adopt and adapt service management to real workplace situations.

    Manage the Four Dimensions

    Balance the four dimensions of service management, organisations and people, information and technology, partners and suppliers, and value streams and processes.

    Run Key ITIL Practices

    Understand core practices including incident management, problem management, change enablement, service desk and service level management used to support and improve services.

    Drive Continual Improvement

    Apply the continual improvement model and key metrics and KPIs to measure performance and keep services improving against business goals.

    Who Should TakeITIL 4 Foundation Certification Training in Delhi?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 83130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 83130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 in DelhiYour Accredited ITSM Partner

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations in Delhi looking to build IT service management capability and pass the ITIL 4 Foundation exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application, and measurable outcomes. As an ISO 9001 and ISO 27001 certified ITIL 4 Foundation training company in Delhi, we hold ourselves to high quality and security standards.

    • Accredited ITIL training partner delivering AXELOS and PeopleCert aligned courseware
    • Experienced trainers with real IT service management and ITSM delivery expertise
    • Flexible formats: live online instructor-led, classroom, and corporate group training
    • Structured study materials, practice questions and mock exams for the ITIL 4 exam
    • Exam guidance and booking support through the PeopleCert portal
    • Dedicated learner support before, during, and after training
    • Customised training schedules for organisations and team programmes
    • Trusted by professionals and organisations across multiple industries

    60+

    Training Courses

    121K+

    Hours of Expert Training Delivered

    50,000+

    Professionals Trained Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in DelhiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Delhi

    The Oberoi, New Delhi, Oberoi Flyover, Chanakya Puri Tehsil, New Delhi, Delhi, 110503, India

    ITIL 4 Foundation Training Location in Delhi

    Taj Palace Hotel, Sardar Patel Marg, Malcha, Chanakya Puri Tehsil, New Delhi, Delhi, 110021, India

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    Corporate ITIL 4 Training in DelhiUpskill Your IT Teams

    • Suitable for small, medium, and large IT and support teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, offsite, live virtual, or hybrid formats
    • Accredited trainers with relevant ITSM and service delivery expertise
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Delhi NCR and global locations

    Leading Organisations

    HCLTechTCSInfosysWiproGenpactAccenture

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the Service Value System and guiding principles easy to follow with real service desk examples. I cleared the ITIL 4 Foundation exam on my first attempt and now use the framework in my daily support work."

    Ankit Sharma

    Service Desk Analyst

    0/0

    Great Start for a Career Changer

    "Coming from a non-IT background, I was worried this would be too technical. The sessions were clear and the mock exams built my confidence. ITIL 4 helped me move into an incident coordination role."

    Neha Gupta

    Incident Coordinator

    0/0

    Practical and Well Aligned

    "Well-structured content aligned to the latest ITIL 4 syllabus. The practice questions matched the exam style closely and the trainer answered every doubt. Worth the time for any IT professional."

    Rahul Verma

    IT Support Engineer

    0/0

    A Common Language for Our Team

    "We trained our service desk team with Invensis Learning. The group sessions gave everyone a shared ITIL 4 vocabulary, and our incident and change handling has become noticeably more consistent."

    Priya Sethi

    IT Service Manager, IT Services Sector

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    Scalable Training That Delivered

    "As an L&D lead at a global capability centre, I needed scalable, flexible delivery for a large group. The coordination was smooth, the content was current, and our pass rate was strong. We will run more cohorts."

    Sandeep Malhotra

    L&D Lead, Global Capability Centre

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management, and it is valued by Delhi NCR employers across IT services, GCCs, consulting and BFSI. Certified ITSM professionals report stronger earning potential and better access to service management roles.

    General

    Is the ITIL 4 Foundation certification worth it?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management, and it is valued by Delhi NCR employers across IT services, GCCs, consulting and BFSI. Certified ITSM professionals report stronger earning potential and better access to service management roles.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, introducing the IT Infrastructure Library framework for service management. It suits service desk and support staff, project and delivery professionals, managers, and anyone wanting a shared ITSM language. No prior experience is required.

    Who governs the ITIL 4 Foundation certification?

    ITIL is owned by AXELOS, and examinations are delivered by PeopleCert. Invensis Learning is an accredited training partner delivering AXELOS and PeopleCert aligned courseware, so you study current, official ITIL 4 content.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Do I need prior ITIL knowledge to take this course?

    No. ITIL 4 Foundation has no formal prerequisites and is designed as an introduction, so beginners and career changers can start straight away. Holders of ITIL v3 Foundation can also take the ITIL 4 Foundation exam directly.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, expert-led sessions, practice questions, mock exams, learner support, and exam booking guidance. Inclusions vary by format and plan. Request a quote to see exactly what your option covers.

    How much does ITIL 4 Foundation training cost in Delhi?

    Training fees vary by format, schedule and inclusions, and are quoted in INR for learners in Delhi. The PeopleCert exam fee is billed separately. For current pricing and any offers, the fee is available on request, so talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    This depends on the package you choose. Some plans bundle the PeopleCert exam voucher, while others quote training and exam separately. Ask a learning advisor which option includes the exam fee for your needs.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, support and operations teams in Delhi NCR. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with single-answer questions based on the ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It can be taken online with proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a time limit of 60 minutes. It covers nine syllabus areas spanning service management concepts, the Service Value System, the four dimensions, guiding principles and key practices.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Our practice questions and mock exams help you build readiness across all nine syllabus areas before exam day.

    How do I book and take the ITIL 4 Foundation exam?

    You schedule the exam through PeopleCert, choosing online proctored delivery available 24x7 or an authorised test centre. Our team guides you through booking. Talk to a learning advisor to plan your exam date.

    What if I do not pass the exam on the first attempt?

    You can resit the ITIL 4 Foundation exam through PeopleCert; a re-examination fee applies. Our trainers offer revision guidance and additional practice to help you prepare so you go in confident. Confirm the current resit policy at peoplecert.org.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, key ITIL practices, continual improvement, service level agreements, and key metrics and KPIs.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level qualification with no prerequisites, and the training explains concepts from the ground up with practical examples. Beginners, career changers and non-IT professionals can all follow it comfortably.

    What learning resources and materials are provided?

    You receive accredited courseware aligned to the ITIL 4 Foundation syllabus, along with practice questions, mock exams, quizzes and reference materials to support your preparation and revision.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, covering the Service Value System, practices and guiding principles as tested in the exam.

    Are mock exams and practice questions included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam style, helping you identify weak areas and build confidence before you sit the ITIL 4 Foundation exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Delhi?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Delhi NCR.

    How soon can I start the training?

    New batches run regularly across live online and classroom formats. Check upcoming schedules for the next available cohort, or speak with a learning advisor to find a date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.