Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS, and ITIL 4 Foundation certification training in Pune gives you an end-to-end view of modern IT service management. You learn how organisations create, deliver and continually improve tech-enabled products and services through the ITIL 4 Service Value System. The course is aligned to the current ITIL 4 syllabus and prepares you for the ITIL 4 Foundation exam delivered by PeopleCert. You cover the seven guiding principles, the four dimensions of service management, the service value chain and core practices such as incident, problem and change enablement, all at a clear, comprehension level with no prerequisites to start. Delivered in live online and classroom formats, the training suits service desk staff, IT support analysts, project members and business professionals across Pune's IT services and GCC ecosystem. Start your ITIL journey with Invensis Learning and move from study to certified with a structured, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pune, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pune, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in PuneDo You Qualify for the ITIL 4 Foundation Exam?

    Why This Credential Pays off for Your CareerSkills and Recognition Pune Employers Value

    ITIL 4 Foundation Exam Format in PuneWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Pune

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers and Demand in PuneWhy Get ITIL 4 Foundation Certified?

    ITIL 4 Foundation has become a common starting credential for service management roles across Pune, valued by IT services firms, global capability centres, BFSI players and engineering R&D centres that run large support and service operations. As service desks standardise on ITSM tooling and adopt cloud and automation, employers increasingly look for ITIL-aware professionals. Demand runs from service desk analyst up to service delivery manager, and here is what the local market is telling us right now.

    Market Demand Driving ITIL Skills in Pune

    ITIL 4 Foundation is more than a certificate. It is a practical entry into service management roles that Pune's IT services firms and GCCs are hiring for. Start your ITIL journey today.

    Your Pune Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Certification Takes You

    Pune's IT services and GCC market keeps expanding with cloud adoption, automation and global delivery, and employers increasingly separate certified service management talent from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Indeed, PayScale, 6figr (India and Pune) 2026.

    How to Get ITIL 4 Founfdation Certified in PuneStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Pune is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build on This CourseFrom the ITIL 4 Framework to Daily Practice

    ITIL 4 Foundation training equips you with the concepts, vocabulary and practices behind modern IT service management. By the end of the programme you can describe the Service Value System and apply ITIL 4 thinking to everyday service work.

    The ITIL 4 Service Value System

    Understand how the Service Value System links guiding principles, governance, the service value chain, practices and continual improvement so an organisation can co-create value end to end.

    The Seven Guiding Principles

    Apply the guiding principles, such as focus on value, start where you are and keep it simple, to make practical, balanced decisions in real service management situations.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver and support services effectively.

    Core ITIL Management Practices

    Work with key practices including incident management, problem management, change enablement, service desk and service level management that support users every day.

    The Service Value Chain in Action

    Explore the six service value chain activities, from plan and engage to deliver and support, and see how they combine into value streams that respond to demand.

    Continual Improvement and Key Metrics

    Use the continual improvement model, service level agreements and key metrics to measure performance and keep services improving against business needs.

    Who Should TakeITIL 4 Foundation Certification Training in Pune?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 83130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 83130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor Your ITIL 4 Foundation Certification Training in Pune?

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Pune and beyond. Our programmes combine certified trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support, with ISO 9001:2015 and ISO 27001:2022 certified operations behind every engagement. As an established ITIL 4 Foundation training company in Pune, Invensis Learning brings this experience to every cohort. Whether you are enrolling as an individual or planning corporate training for your team, we provide a professional learning experience built around practical understanding, exam readiness and real-world application.

    • Accredited training partner delivering AXELOS-aligned ITIL 4 courseware
    • Experienced, certified trainers with real IT service management exposure
    • Flexible learning formats, including live online and classroom training
    • Structured study materials, practice questions and mock exams
    • Exam preparation guidance mapped to the current ITIL 4 syllabus
    • Customised schedules for organisations and team programmes
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across multiple industries

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    Certification Courses

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    ISO 9001 & 27001

    Certified Operations

    PeopleCert

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    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL 4 Foundation Training Locations in PuneInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Pune

    JW Marriott Pune, Bharatiya Vidyabhavan Marg, Model Colony, Pune, Pune City Subdistrict, Pune, Maharashtra, 411001, India

    ITIL 4 Foundation Training Location in Pune

    Westin, GDP Road, Ghorpuri, Pune, Pune City Subdistrict, Pune, Maharashtra, 411001, India

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    Corporate Training for TeamsUpskill Your ITSM Workforce

    • Suitable for small, medium and large support and delivery teams
    • Customised schedules built around shift-based service operations
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant IT service management experience
    • Role-based examples that improve workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Pune and global locations

    Leading Organisations

    TCSInfosysWiproCapgeminiCognizantPersistent

    What Our Learners Say

    Cleared the Exam on My First Attempt

    "The trainer explained the Service Value System and guiding principles with examples from real service desks, which made the concepts click. I passed the ITIL 4 Foundation exam on my first attempt and now use the practices at work."

    Aniket Deshpande

    Service Desk Analyst

    0/0

    A Real Step up in My IT Career

    "I moved from generic IT support into an ITSM analyst role soon after the training. The mock exams and the focus on incident and change practices gave me both the certificate and the confidence to speak the service management language."

    Sneha Kulkarni

    ITSM Analyst

    0/0

    Practical and Clearly Aligned Content

    "Well-structured sessions and clear courseware aligned to the current ITIL 4 syllabus. The continual improvement and four dimensions topics were explained in a way that was easy to apply on the job."

    Rohan Patil

    IT Support Engineer

    0/0

    Consistent Practice Across Our Service Desk

    "We trained our service desk team through Invensis Learning and saw a noticeable improvement in how incidents and changes are handled. A shared ITIL 4 vocabulary made our processes far more consistent."

    Meera Iyer

    IT Service Delivery Lead, GCC Sector

    0/0

    Tailored Team Training That Delivered

    "The corporate sessions were tailored to our support operations and scheduled around our shifts. Our team came away with a common service management approach and the certification to back it up."

    Vikram Joshi

    L&D Manager, IT Services Sector

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing modern IT service management and the Service Value System. It is designed for IT and business professionals, including service desk staff, support analysts and project team members, with no prior ITIL knowledge required.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing modern IT service management and the Service Value System. It is designed for IT and business professionals, including service desk staff, support analysts and project team members, with no prior ITIL knowledge required.

    Is the ITIL 4 Foundation certification worth it in Pune?

    Yes. ITIL 4 is widely valued across Pune's IT services firms, global capability centres, BFSI players and engineering R&D centres. It maps to roles from service desk analyst to service delivery manager, where local pay can rise toward around ₹20 lakh a year for senior service management roles.

    Who governs the ITIL 4 certification?

    ITIL is owned by AXELOS, and the ITIL 4 Foundation exam is delivered by PeopleCert, which acquired AXELOS in 2021. The certification is recognised globally and aligned to the current ITIL 4 syllabus.

    Do I need experience before taking ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and no required work experience. It is open to anyone who wants to understand modern IT service management, which makes it an ideal first step into the ITIL 4 certification scheme.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Confirm current renewal requirements on the PeopleCert portal.

    Pricing

    How much does ITIL 4 Foundation training cost in Pune?

    Training fees vary by format and provider, so the current price for ITIL 4 Foundation training in Pune is available on request. The exam fee is billed separately by PeopleCert under regional pricing. Speak with a learning advisor for a tailored quote.

    What is included in the ITIL 4 course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions, mock exams, exam preparation guidance and learner support, along with a course completion certificate. Confirm exactly what is included for your chosen format when you enrol.

    Is the exam fee included in the training price?

    The exam fee is set and billed by PeopleCert and may be bundled with training or purchased separately, depending on the package. Pricing varies by region and channel, so check the inclusions for your plan or ask us for a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT teams and whole departments in Pune. Contact us to ask about corporate or group pricing.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with single-answer questions, based on the current ITIL 4 Foundation syllabus from AXELOS and delivered by PeopleCert.

    How many questions are on the ITIL 4 exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It covers service management concepts, the Service Value System, the four dimensions, guiding principles, the service value chain and core practices.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. The exam tests knowledge and comprehension, so broad understanding across all syllabus areas is the best preparation.

    How and where do I take the ITIL 4 exam?

    You can sit the ITIL 4 Foundation exam through PeopleCert online proctoring, available 24/7, or at an authorised PeopleCert test centre. This gives candidates in Pune the flexibility to take the exam from home, office or a centre.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 4 Foundation exam if you do not pass. Re-sit fees and policies are set by PeopleCert, so confirm the current terms on the PeopleCert portal. Our trainers also provide guidance to help you prepare for a retake.

    Course Content

    What topics are covered in the ITIL 4 training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain and core ITIL practices, along with continual improvement, service level agreements and key metrics.

    What learning resources and materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams, chapter-wise quizzes and revision aids. These materials map to the current ITIL 4 Foundation syllabus to support your study and exam readiness.

    Can a beginner take this course without an IT background?

    Yes. ITIL 4 Foundation is designed as an introduction and has no prerequisites, so beginners and business professionals can take it. Trainers explain each concept from first principles and use practical examples to build understanding.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS, covering the Service Value System and the latest service management practices.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion certificate. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer ITIL 4 Foundation training online (live virtual) with an instructor, classroom training, and customised corporate group training. You can choose the format that best fits your schedule and learning style.

    How soon can I start the training in Pune?

    New batches run regularly across live online and classroom formats, so you can usually start within a short time of enrolling. Check the upcoming schedules or speak with an advisor to find a batch that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a transfer that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.