Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS (PeopleCert), and it introduces the IT service management framework that organisations use to plan, deliver and continually improve tech-enabled services. ITIL 4 Foundation certification training in Gurgaon gives you a shared language for service value, the guiding principles and the practices that run modern IT operations. Gurgaon's Cyber City is one of India's densest hubs of global capability centres and IT services, where service desks, incident and change teams, and ServiceNow-driven operations all run on ITIL practice. Earning the credential shows these employers that you understand service value end to end and can apply it from day one. Delivered in live virtual and classroom formats, the programme suits IT support staff, analysts and managers who want a recognised first step. Start your ITIL 4 journey with Invensis Learning and build toward the higher ITIL 4 qualifications.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Gurgaon, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Gurgaon, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in GurgaonDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 FoundationFor Your IT Service Management Career

    ITIL 4 Foundation Exam Format in GurgaonWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Gurgaon

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Can Take Your CareerRoles, Demand and Pay in Gurgaon

    ITIL 4 Foundation has become a trusted first credential for IT service management roles across Gurgaon, valued by global capability centres, IT services firms, BFSI and consulting employers that run large service desks and operations. As enterprises mature their ITSM and roll out platforms like ServiceNow, certified professionals are increasingly sought after, from service desk analyst to ITSM process and service delivery roles. Here is what the Gurgaon and wider NCR market is telling us right now.

    What Is Driving ITIL 4 Demand in Gurgaon

    ITIL 4 Foundation is more than a credential. It is the first step into modern IT service management. Join professionals who help Gurgaon employers deliver and improve services with confidence. Start your journey today.

    Your Gurgaon Career Transformation

    From Where You Are to ITIL 4 Certified

    Your Gurgaon Career Shift

    Gurgaon's IT services and global capability centre market is expanding with cloud and digital transformation, and employers increasingly separate ITIL-certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: 6figr, Glassdoor, PayScale, Salary.com (India) 2026.

    How to Get ITIL 4 Founfdation Certified in GurgaonStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Gurgaon is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Master in ITIL 4 FoundationSkills for Real IT Service Management

    This programme helps you build a working knowledge of the ITIL 4 framework, from service value and guiding principles to core practices and continual improvement. By the end, you can speak the language of IT service management and are ready for the ITIL 4 Foundation exam.

    Service Management Foundations

    Define what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty, so you can describe IT services the way modern employers expect.

    The ITIL 4 Service Value System

    Understand how the Service Value System connects guiding principles, governance, the value chain, practices and continual improvement into one operating model for delivering services.

    Applying the Seven Guiding Principles

    Use guiding principles such as focus on value, start where you are, and keep it simple and practical to make better day-to-day service management decisions.

    Working the Service Value Chain

    Trace how the six value chain activities, from plan and engage to deliver and support, combine into value streams that meet stakeholder needs for quality, cost and time.

    Core ITIL 4 Practices

    Apply key practices including incident management, problem management, change enablement, service desk, service request and service level management to real support and operations work.

    Continual Improvement and Metrics

    Use the continual improvement model, critical success factors and KPIs to measure service performance and keep improving services over time.

    Who Should TakeITIL 4 Foundation Certification Training in Gurgaon?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 83130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 83130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Gurgaon?

    Invensis Learning delivers structured ITIL 4 Foundation training for IT professionals and organisations looking to build recognised service management capability and prepare for the exam. Our programmes combine experienced accredited instructors, flexible delivery formats, organised courseware, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application, and measurable outcomes.

    • Accredited training partner for AXELOS and PeopleCert ITIL 4 qualifications
    • Experienced, certified trainers with real IT service management experience
    • Flexible live online and classroom formats for Gurgaon professionals
    • Structured courseware aligned to the current ITIL 4 syllabus
    • Practice questions and mock exams to build exam readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Corporate and group training for teams across Gurgaon and NCR

    50,000+

    Professionals Trained

    121K+

    Hours of Expert Training Delivered

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in GurgaonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Gurgaon

    The Westin Gurgaon, New Delhi, Gurgaon

    ITIL 4 Foundation Training Location in Gurgaon

    Hotel Crowne Plaza, Leisure Valley Road, IFFCO Chowk, Sector 29, Gurgaon, Gurugram, Haryana, 122007, India

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    Corporate ITIL 4 Foundation TrainingFor Your Teams in Gurgaon

    • Customised ITIL 4 training for teams of any size
    • Onsite, live virtual or hybrid delivery to fit work schedules
    • Accredited trainers with hands-on ITSM and ITIL experience
    • Role-based examples drawn from service desk and operations
    • Standardise service management practice across your teams
    • Progress tracking and dedicated coordination support
    • Scalable delivery across Gurgaon, NCR and global sites

    Trusted by Leading Organisations

    GenpactAmerican ExpressEXLNagarroCoforgeBharti Airtel

    What Our Learners Say

    Concepts That Mapped to My Daily Work

    "The trainer connected every ITIL 4 concept to the kind of incidents and changes we handle on our service desk. I walked into the exam clear on the guiding principles and the value chain, and passed comfortably."

    Ankit Sharma

    Service Desk Lead

    0/0

    A Clear First Step in IT Service Management

    "As a support analyst I wanted a recognised credential to move up. The mock exams and quizzes made the ITIL 4 Foundation exam feel familiar, and the live online sessions fit around my shifts perfectly."

    Neha Gupta

    IT Support Analyst

    0/0

    Practical and Well Paced

    "Well structured course with practical examples on problem and change management. The continual improvement model in particular changed how I think about service metrics in my role."

    Rahul Verma

    Incident Manager

    0/0

    Standardised Our Service Management Language

    "We trained a full service desk team ahead of a ServiceNow rollout. The shared ITIL 4 language reduced rework immediately, and our process owners now speak the same terms across shifts."

    Sunita Rao

    L&D Manager, IT Services

    0/0

    Flexible Delivery with Real Team Impact

    "Invensis Learning ran a flexible corporate batch that fit our operations schedule. Our IT operations team came away with consistent practice and measurable improvement in how we handle major incidents."

    Vikram Singh

    Head of IT Operations, BFSI

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT service management through the Service Value System, the seven guiding principles, the four dimensions and core ITIL practices, giving you a modern, end-to-end view of how services are delivered and improved.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT service management through the Service Value System, the seven guiding principles, the four dimensions and core ITIL practices, giving you a modern, end-to-end view of how services are delivered and improved.

    Is ITIL 4 Foundation worth it for professionals in Gurgaon?

    Yes. Gurgaon's Cyber City is a major hub of global capability centres and IT services that run large service desks and operations on ITIL practice. The credential is a recognised first step that opens service desk, ITSM analyst and operations roles, and these employers actively screen for it.

    Is the ITIL 4 Foundation certification recognised by employers?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential valued by IT services firms, GCCs, BFSI and consulting organisations across Gurgaon, India and worldwide that need staff with a common service management framework.

    Do I need any prerequisites or experience for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. It suits IT and business professionals at any stage, from help-desk staff to managers, and no prior ITIL or ITSM knowledge is required to enrol or sit the exam.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through a PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements on peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the current syllabus, practice questions, mock exams, learner support and a course completion certificate. Many learners take a combined training and exam package. Request a quote to confirm what your batch includes.

    How much does ITIL 4 Foundation training cost in Gurgaon?

    Pricing varies by format, batch and whether the exam is bundled, so the fee is available on request. Talk to a learning advisor for current Gurgaon batch pricing and any group offers.

    Is the exam fee included in the training price?

    It depends on the package. The PeopleCert exam fee can be bundled with training or paid separately, and PeopleCert prices it by region and channel. Ask us for a combined training and exam quote so the full cost is clear up front.

    Do you offer corporate or group discounts for ITIL 4 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider technology teams. Contact us for a tailored group quote.

    What payment methods and options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with multiple-choice, single-answer questions based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It tests your knowledge and understanding of ITIL 4 concepts at foundation level.

    How many questions are on the exam and what is the duration?

    The exam has 40 multiple-choice questions and you have 60 minutes to complete it. To pass you need 65%, which is 26 out of 40 questions correct.

    What is the passing score for ITIL 4 Foundation?

    The passing score is 65%, meaning 26 of the 40 questions must be answered correctly within the 60-minute exam.

    How is the ITIL 4 Foundation exam delivered?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7 from home or office, or at a PeopleCert authorised test centre. Both options are available to candidates in Gurgaon and across India.

    What happens if I do not pass the exam the first time?

    You can resit the ITIL 4 Foundation exam through PeopleCert. Our trainers provide revision guidance, practice questions and mock exams to help you prepare thoroughly, and selected plans include resit support. Ask a learning advisor about the options for your enrolment.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, core ITIL practices such as incident, problem and change, plus continual improvement, SLAs and key metrics.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, so you study exactly what the exam assesses.

    Can a beginner with no ITIL background take this course?

    Yes. ITIL 4 Foundation is designed as an introduction and has no prerequisites. The training builds concepts from the ground up with practical examples, so beginners and experienced IT staff alike can follow and apply it.

    What learning resources and materials are provided?

    You receive accredited courseware, practice questions, full-length mock exams, topic quizzes and revision aids, along with trainer guidance to help you identify weak areas and build exam readiness.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion certificate. Passing the PeopleCert exam then awards the official ITIL 4 Foundation certification and digital badge.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available in Gurgaon?

    We offer live online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start and how do I see upcoming batches?

    New ITIL 4 Foundation batches run regularly in live online and classroom formats. View upcoming schedules on the course page or speak with a learning advisor to find the next start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.