Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), the global authority for IT service management. It introduces the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations co-create value in the modern digital era. ITIL Version 5 Foundation certification training in Delhi gives IT and business professionals a current, employer-recognised credential built on ITIL 5 (Version 5.0). ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on the product and service lifecycle, value stream management and the digital era. Over a 16-hour programme you cover all nine Foundation topic areas and prepare for the 40-question, 60-minute exam, which has a pass mark of 65 percent and no formal prerequisites. The course suits service desk analysts, incident and change professionals, digital product managers, and DevOps or Agile practitioners in Delhi NCR who want to speak the language of value that GCCs, BFSI firms and government programmes now use. Start your ITIL 5 journey with Invensis Learning and turn service delivery into strategic value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Delhi, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Delhi, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in DelhiDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn ITIL 5 FoundationValue Beyond the Certificate

    ITIL V5 Foundation Exam Format in DelhiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Delhi

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Foundation Opens in DelhiRoles, Demand and Pay

    ITIL 5 Foundation has quickly become a marker of modern service management capability across Delhi NCR, valued by IT services firms, GCCs, BFSI employers and government-linked programmes that run large digital service estates. As the national capital region hosts around 270 global capability centres and pushes digital transformation and e-governance, professionals who understand the ITIL Value System and value stream management are in growing demand. Roles run from service desk analyst up to service and ITSM process manager, and here is what the market is telling us right now.

    What Is Driving ITSM Demand Across Delhi NCR

    ITIL 5 Foundation is more than a certificate. It is the current framework for turning digital services into value. Join professionals in Delhi who lead service delivery the modern way. Start your journey today.

    Your Delhi Career Transformation

    Where You Stand Today

    Your ITIL 5 Career Shift in Delhi

    Delhi NCR's digital services market is expanding with GCC growth, cloud adoption and national e-governance programmes, and employers increasingly separate professionals who can create value from those who only run tasks. Here is which side of that line you want to be on.

    Sources: 6figr, PayScale, Glassdoor (India) 2026.

    How to Get ITIL V5 Founfdation Certified in Delhi Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Delhi is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The Capabilities You Will GainBuilt on the ITIL 5 Syllabus

    This ITIL 5 Foundation programme builds practical understanding across all nine Foundation topic areas, so you can define value, apply the guiding principles and manage the service lifecycle. By the end you can speak the ITIL 5 language of value and are ready for the Foundation exam.

    Digital Product and Service Management

    Learn what ITIL 5 Foundation teaches from day one: how modern digital products and services create value, how continual improvement is embedded throughout, and how the product and service lifecycle keeps that value flowing in the digital era.

    Value Co-Creation and the Four Dimensions

    Understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

    The ITIL Value System and Governance

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that keeps digital services aligned to strategy.

    The Seven Guiding Principles

    Apply the seven ITIL guiding principles, from focus on value and start where you are to keep it simple and practical and optimise and automate, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Work through the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and see how the phases connect to create and sustain value across a digital service.

    Value Streams and Continual Improvement

    Learn to identify, map and manage value streams to improve flow and visibility, use flow metrics, and apply the continual improvement model step by step to keep services improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Delhi?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in DelhiYour Accredited Training Partner

    As a trusted ITIL Version 5 Foundation training company in Delhi, Invensis Learning delivers accredited ITIL 5 Foundation training for individual professionals and organisations that want a current, value-led service management credential. As a PeopleCert Accredited Training Organization, we combine qualified trainers, courseware aligned to the ITIL 5 Foundation Syllabus (Version 5.0), and practical, exam-focused preparation. Whether you enrol as an individual learner in Delhi or plan corporate training for your team, you get a professional learning experience built around real-world application, clear support and measurable outcomes, backed by our ISO 9001 and ISO 27001 certified operations.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • PeopleCert-accredited, qualified trainers with real ITSM experience
    • Flexible formats: live virtual, classroom and corporate group training
    • Courseware aligned to the official ITIL 5 Foundation Syllabus (Version 5.0)
    • Practice questions and mock exams for first-attempt exam readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Scalable delivery for individuals and teams across Delhi NCR and beyond

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in DelhiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Delhi

    The Oberoi, New Delhi, Oberoi Flyover, Chanakya Puri Tehsil, New Delhi, Delhi, 110503, India

    ITIL Version 5 Foundation Training Location in Delhi

    Taj Palace Hotel, Sardar Patel Marg, Malcha, Chanakya Puri Tehsil, New Delhi, Delhi, 110021, India

    corporate banner

    Corporate ITIL 5 Training in DelhiUpskill Your ITSM Function

    • Suitable for small, medium and large service and operations teams
    • Customised schedules aligned with your team's availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • PeopleCert-accredited trainers with hands-on ITSM expertise
    • Role-based examples relevant to GCC, BFSI and public sector delivery
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Delhi NCR and global locations

    Leading Organisations

    TCSHCLTechGenpactCoforgeNagarroOptum

    What Our Learners Say

    Cleared ITIL 5 Foundation with Confidence

    "I moved from a service desk role into incident management within months of certifying. The trainer explained the ITIL Value System and value streams with real examples, and the mock exams meant I walked into the ITIL 5 exam feeling ready."

    Ananya Sharma

    Incident Manager

    0/0

    A Clean Update to the Current Edition

    "The course made the shift from ITIL 4 to the current edition easy to follow. The product and service lifecycle and the four dimensions finally clicked, and I now use the guiding principles in my daily work at a GCC in Gurugram."

    Vikram Malhotra

    Service Desk Lead

    0/0

    Beginner Friendly and Flexible

    "As a career changer with no ITSM background, I was worried, but there are no prerequisites and the sessions started from the basics. The live virtual format fit around my job in Noida and the support before the exam was excellent."

    Neha Gupta

    IT Operations Associate

    0/0

    Standardised Our Service Practices

    "We trained our whole service management team through Invensis Learning. The corporate sessions were tailored to our banking service estate, and within a quarter we had a shared ITIL 5 language that cut handoff delays noticeably."

    Rohan Kapoor

    IT Service Delivery Head, Banking Sector

    0/0

    Reliable Partner for Team Upskilling

    "Coordinating training for a large IT services team in Delhi was smooth. The trainers were accredited and practical, scheduling was flexible around shifts, and the reporting helped us track completion and exam readiness across the group."

    Meera Iyer

    Learning and Development Manager, IT Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    AhmedabadBangaloreBhopalChennaiCochinCoimbatoreGurgaonHyderabadIndoreJaipurKolkataMumbaiNoidaPuneThiruvananthapuramVisakhapatnam

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value in the modern digital era.

    General

    What is the ITIL 5 Foundation certification?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value in the modern digital era.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an evolved ITIL Value System and stronger digital-era focus.

    Is ITIL 5 Foundation worth it for professionals in Delhi?

    Yes. Delhi NCR hosts around 270 global capability centres plus strong BFSI, telecom and public sector demand, and experienced ITSM professionals in India average around 23 lakh rupees a year. A current AXELOS credential helps you stand out for service management roles across the region.

    Who should take ITIL 5 Foundation training?

    It suits service desk analysts, IT operations staff, incident and change professionals, digital product managers, and DevOps or Agile practitioners, as well as business professionals working with digital service teams. There are no prerequisites, so it is open to newcomers and career changers too.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions and mock exams, case studies and learner support, plus a course completion certificate. Speak with a learning advisor for a detailed inclusions list and quote.

    How much does ITIL 5 Foundation training cost in Delhi?

    Training fees vary by format, whether live virtual, classroom or corporate group, and by inclusions such as the exam voucher. Pricing is available on request. Contact us for current batch fees and any offers for learners in Delhi NCR.

    Is the exam fee included in the training price?

    It depends on the package you choose. PeopleCert bills the ITIL 5 Foundation exam under regional pricing, and some Invensis Learning packages bundle the exam voucher. Ask a learning advisor to confirm whether the voucher is included in your selected plan.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, ITSM functions and leadership teams. Contact us for a tailored group quote for your organisation.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, single-answer multiple-choice paper set by PeopleCert (AXELOS). It is based on the ITIL 5 Foundation (Version 5.0) Syllabus and covers nine topic areas at knowledge and comprehension level.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. It is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    You need 65 percent to pass, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to help you reach that mark on your first attempt.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can resit the exam through PeopleCert; confirm the current resit policy and any fee at peoplecert.org. Our trainers provide first-attempt guidance and revision support, and selected plans include retake options to reduce the risk.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Do I need prior experience or ITIL 4 to enrol?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, whatever your experience or prior ITIL knowledge. ITIL 4 holders will recognise some concepts, but it is not required, and the course starts from the fundamentals.

    What learning resources are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, and guidance to prepare for the Foundation exam. Live sessions add trainer-led discussion and Q&A to reinforce the concepts.

    Are mock exams and practice questions included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute, closed-book format, helping you find weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. Our courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition published by PeopleCert, so you study the latest framework and terminology.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Delhi?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced learning and customised corporate group training, so you can pick the format that fits your schedule in Delhi NCR.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats, and self-paced learning lets you begin right away. Check the upcoming schedules or ask an advisor for the next available Delhi batch.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.