Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Where It FitsYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to digital product and service management, the ITIL Value System and the practices that help organisations co-create value. Taking ITIL 5 Foundation certification training in Gurgaon gives IT and business professionals a modern, digital-era grounding in the world's most widely adopted service management framework, created by AXELOS and examined by PeopleCert. ITIL 5 (Version 5.0) is the fifth iteration of the ITIL framework and a clear step on from ITIL 4, with an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management. For professionals in Gurgaon's global capability centres, IT services firms and consulting houses, it is a credible way to prove current service management knowledge. Whether you are new to ITIL or updating from an earlier edition, the credential supports roles from service desk analyst to IT service delivery manager. There are no prerequisites, so anyone can begin. Start your ITIL 5 journey with Invensis Learning and build the skills employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Gurgaon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Where It FitsYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Gurgaon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in GurgaonDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth ItReal Gains for Your Career and Your Team

    ITIL V5 Foundation Exam Format in GurgaonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Gurgaon

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Gurgaon CareersTop Roles and Rising Pay

    ITIL remains the most widely recognised service management framework, and in Gurgaon it is valued across IT services, GCCs, consulting, BFSI and fintech employers running large digital operations. As enterprises migrate to the current ITIL 5 edition and mature their ITSM, professionals with modern service management skills are increasingly sought after. Demand spans the ladder, from service desk analyst to incident manager and IT service delivery manager, and here is what the market is telling us now.

    Market Forces Making ITIL 5 Skills Essential in Gurgaon

    ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for the digital era. Join professionals who help their organisations co-create value and improve flow. Start your journey today.

    Your Gurgaon Career Transformation

    Your Service Management Career, Before and After ITIL 5

    See the Difference Certification Makes

    Gurgaon's digital economy is expanding with GCC growth, fintech and enterprise transformation, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, 6figr, Indeed (India) 2026.

    How to Get ITIL V5 Founfdation Certified in Gurgaon Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Gurgaon is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will Walk Away WithPractical, Framework-Aligned Capability

    This programme builds practical fluency across all nine ITIL 5 Foundation topic areas so you can speak the language of modern service management and prepare for the exam. By the end, you can explain how digital services create value and how to keep improving them.

    Digital Product and Service Management

    Understand what distinguishes modern digital products and services, how value is created, and how products and services are managed across their lifecycle in the digital era.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders while weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management.

    The ITIL Value System and Guiding Principles

    Explore how the ITIL Value System brings together governance, practices and continual improvement, and apply the seven guiding principles to make better real-world decisions.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Understand the role of ITIL management practices and official practice guides in enabling consistent, effective ways of working that teams can adapt to their own context.

    Continual Improvement and Value Streams

    Apply the continual improvement model and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Gurgaon?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Gurgaon?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, exam-ready service management capability. As a PeopleCert Accredited Training Organisation, we combine official courseware, accredited trainers, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Gurgaon, we work with individuals and teams alike. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organisation delivering official ITIL 5 courseware
    • Trainers accredited by PeopleCert with real service management experience
    • Live virtual, classroom and corporate delivery to suit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Case studies and mock questions aligned to the ITIL 5 Foundation exam
    • First-attempt exam guidance and post-training support
    • Flexible schedules for working professionals across Gurgaon and India
    • Trusted by learners and organisations across multiple industries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in GurgaonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Gurgaon

    The Westin Gurgaon, New Delhi, Gurgaon

    ITIL Version 5 Foundation Training Location in Gurgaon

    Hotel Crowne Plaza, Leisure Valley Road, IFFCO Chowk, Sector 29, Gurgaon, Gurugram, Haryana, 122007, India

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    Corporate ITIL 5 Training in GurgaonFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual or hybrid delivery across Gurgaon and India
    • PeopleCert-accredited trainers with ITSM industry experience
    • Role-based examples for service desks, PMOs and delivery teams
    • Dedicated coordination and reporting for corporate programmes
    • Scalable delivery for regional and global teams

    Leading Organisations

    GenpactAmerican ExpressNagarroFIS GlobalS&P GlobalSopra Steria

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation training finally made the value system click for me. The trainer used real service desk examples, and the mock questions matched the exam style closely. I passed on my first attempt and now apply the guiding principles daily."

    Ankit Sharma

    Service Desk Team Lead

    0/0

    Great Bridge from DevOps to ITSM

    "Coming from a DevOps background, I wanted to understand how ITIL 5 fits modern delivery. The sessions on value streams and continual improvement were exactly what I needed, and the pace suited a working professional in Gurgaon."

    Neha Gupta

    Site Reliability Engineer

    0/0

    Smooth Update to the Current Edition

    "Clear, well-structured content and a trainer who answered every question. Moving from ITIL 4 to the current edition felt straightforward, and the digital badge helped my profile stand out to recruiters."

    Rahul Verma

    IT Operations Analyst

    0/0

    Aligned Our Whole Team on ITIL 5

    "We enrolled our service management team for corporate training. The sessions were tailored to our tooling and gave everyone a shared language for incidents and change. Coordination and reporting from Invensis were excellent."

    Sanjay Iyer

    IT Service Delivery Head, GCC

    0/0

    Flexible Delivery That Fit Our Schedule

    "As an L&D lead, I needed a provider who could train a mixed group of support and delivery staff without disrupting operations. The flexible live virtual format and practical case studies delivered real, measurable improvement in how our teams handle services."

    Meenakshi Rao

    Learning and Development Manager

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for professionals in Gurgaon?

    Yes. Gurgaon's GCCs, IT services firms, consulting houses and fintechs run large digital operations and value current service management skills. The credential supports roles from service desk analyst to IT service delivery manager, where India averages sit around ₹18.7 lakh, so it is a strong return on a short course.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the ITIL framework. It adds an explicit focus on digital product and service management, makes the product and service lifecycle a core element, introduces Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System with a stronger digital and sustainability emphasis.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential is recognised by employers globally and travels across sectors and regions.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    Your fee typically includes official ITIL 5-aligned courseware, instructor-led or self-paced access, practice questions and mock exams, and learner support, plus a course completion certificate. Exam voucher inclusion varies by package. Request a quote to see exactly what your plan covers.

    How much does ITIL 5 Foundation training cost in Gurgaon?

    Pricing varies by format, schedule and whether the exam voucher is bundled, so the fee is available on request. Live virtual, classroom and corporate options are quoted in INR. Speak with a learning advisor for current batch pricing.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert exam voucher, while others quote training and exam separately. PeopleCert prices the exam by region and channel, so confirm current fees at peoplecert.org and ask us which plan suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and delivery teams. Contact us for a tailored quote for your organisation.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that works for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam has 40 single-answer multiple-choice questions and runs for 60 minutes. It is closed book and delivered either online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre. It is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. The exam tests knowledge and comprehension across the nine ITIL 5 topic areas, so aim for broad understanding rather than depth in one area.

    What if I do not pass the exam first time?

    Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. If you need to re-sit, PeopleCert manages the re-examination process; confirm the current re-sit policy and any fees at peoplecert.org.

    Are there any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare well.

    Which version is the ITIL 5 Foundation exam based on?

    The exam is based on the current ITIL 5 (Version 5.0) syllabus published by AXELOS and PeopleCert. Our courseware is aligned to this edition, so you prepare against the latest framework, not an older one.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The training starts from core concepts and builds up, so beginners and those moving from Agile, DevOps or product roles can follow comfortably with the hands-on practice provided.

    What topics does the ITIL 5 training cover?

    The programme covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Are mock exams and practice questions included?

    Yes. The training includes practice questions and full mock exams mapped to the 40-question, 60-minute exam format, along with topic-wise checks to help you identify weak areas and build readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert, so you learn the current framework and its terminology.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule format. It covers all nine topic areas and prepares you for the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, pick a format and complete payment, then receive access to schedules, courseware and resources. New live virtual and classroom batches run regularly. See upcoming schedules or talk to a learning advisor to pick a start date.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Gurgaon.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans let you attend the training twice. Contact support to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

    Do you deliver ITIL 5 training across Gurgaon and India?

    Yes. We support learners across Gurgaon and India through live virtual and corporate onsite delivery, with schedules aligned to Indian time zones. Talk to an advisor about the nearest classroom or onsite option for your team.