Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. ITIL Version 5 Foundation certification training in Pune gives IT and business professionals a modern, digital-era grounding in the world's most widely adopted service management framework. ITIL 5 (Version 5.0) is created by AXELOS and examined by PeopleCert. It evolves ITIL 4 with an explicit focus on the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. With Pune home to 350-plus global capability centres and a large IT services base, ITIL 5 skills are in steady demand across the city. There are no prerequisites, so whether you are new to ITSM or updating from an earlier edition, you can start your ITIL 5 journey with Invensis Learning and prepare for the 40-question Foundation exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pune, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pune, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in PuneDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Getting ITIL 5 CertifiedSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in PuneWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Pune

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in PuneWhy Get ITIL 5 Certified?

    ITIL 5 Foundation is a recognised entry point into IT service management careers across Pune, valued by IT services firms, global capability centres, BFSI employers and consulting practices that run large digital service operations. Demand spans service desk, incident, problem and change roles up to service delivery and ITSM management, and here is what the Pune market is showing right now.

    Industry Challenges Driving ITIL 5 Demand in Pune

    ITIL 5 Foundation is more than a credential. It is a practical grounding in modern service management. Join professionals in Pune who connect digital delivery to value and lead the way service is managed. Start your journey today.

    Your Pune Career Transformation

    Where You Stand Today

    Before and After ITIL 5 Certification

    Pune's IT services, GCC and BFSI sectors are expanding fast, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, 6figr, Indeed (India/Pune) 2026.

    How to Get ITIL V5 Founfdation Certified in Pune Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Pune is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildCore Capabilities for Service Teams

    The ITIL 5 Foundation programme takes you through all nine topic areas of the AXELOS ITIL 5 (Version 5.0) syllabus. By the end, you can explain the ITIL Value System, apply the guiding principles, and understand the product and service lifecycle and value stream management.

    Digital Product and Service Management

    Understand what defines modern digital products and services, how value is created across their lifecycle, and why continual improvement is foundational. This is the core of what you will learn in ITIL 5 Foundation.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that co-creates value in digital environments.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and understand how they work together to create value.

    ITIL Management Practices

    Understand the role of ITIL 5 management practices such as incident management, problem management, change enablement and service desk, and how practice guides support consistent ways of working.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Pune?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Pune?

    Invensis Learning delivers ITIL 5 Foundation training for professionals and teams in Pune who want to build modern service management capability and pass the PeopleCert exam. As a trusted ITIL Version 5 Foundation training company in Pune and a PeopleCert Accredited Training Organization, we combine accredited trainers, ITIL 5 aligned courseware, flexible delivery and dedicated learner support. Whether you enrol as an individual or arrange corporate training, you get a practical, results-focused experience built around real-world application and exam readiness.

    • PeopleCert Accredited Training Organization (ATO) for ITIL 5 Foundation
    • PeopleCert-accredited, experienced ITSM trainers
    • Live virtual, classroom and corporate delivery to fit your schedule
    • ITIL 5 aligned courseware, case studies and mock exams
    • ITIL 5 Foundation exam voucher and first-attempt guidance
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Post-training support and practice questions
    • Trusted by professionals and teams across Pune and worldwide

    50+

    Industries Served

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    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

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    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PuneInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Pune

    JW Marriott Pune, Bharatiya Vidyabhavan Marg, Model Colony, Pune, Pune City Subdistrict, Pune, Maharashtra, 411001, India

    ITIL Version 5 Foundation Training Location in Pune

    Westin, GDP Road, Ghorpuri, Pune, Pune City Subdistrict, Pune, Maharashtra, 411001, India

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    ITIL 5 Foundation Corporate Training in PuneFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Live virtual, onsite, hybrid or blended delivery
    • PeopleCert-accredited trainers with ITSM expertise
    • Role-based, industry-relevant ITIL 5 examples
    • Dedicated coordination and learner support
    • Scalable delivery across Pune and global locations

    Trusted by Leading Organisations

    Tech MahindraTCSInfosysWiproCognizantCapgemini

    What Our Learners Say

    A Clear Step up into Service Management

    "The ITIL 5 Foundation training made the ITIL Value System and value streams genuinely clear. I moved from a support role into service management within months, and the mock exams meant I walked into the exam confident."

    Aditya Kulkarni

    Service Desk Lead

    0/0

    The Right Update from ITIL 4

    "Coming from ITIL 4, I wanted to understand what changed in ITIL 5. The trainer explained the product and service lifecycle and management practices really well, and I could apply the continual improvement model at work straight away."

    Sneha Deshpande

    Incident Manager

    0/0

    Beginner Friendly and Practical

    "As someone new to ITSM, the no-prerequisites start was ideal. The sessions were practical and the practice questions matched the 40-question exam format closely. I passed on my first attempt."

    Rohan Joshi

    IT Support Analyst

    0/0

    A Shared Language for Our Team

    "We trained our service operations team through Invensis Learning. The delivery was flexible around our shifts, and the shared ITIL 5 vocabulary improved how our incident and change teams work together across the GCC."

    Meera Iyer

    IT Service Delivery Head, Global Capability Centre

    0/0

    Well Organised Corporate Rollout

    "The corporate programme was well organised and tailored to our BFSI context. Trainers used relevant examples, and progress tracking helped us report outcomes to leadership. We will run further cohorts."

    Vikram Patil

    Learning and Development Manager, IT Services Firm

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, from service desk staff to product owners and DevOps practitioners.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, from service desk staff to product owners and DevOps practitioners.

    Is ITIL 5 Foundation worth it in Pune?

    Yes. Pune hosts 350-plus global capability centres and a large IT services base, so modern service management skills are in steady demand. ITIL 5 Foundation opens roles in incident, problem, change and service delivery management, where salaries in Pune range up to around 20 lakh at delivery-manager level.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert operates in over 200 countries, so the credential travels across sectors and regions.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and a stronger digital-era emphasis.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Do I need ITIL 4 Foundation before ITIL 5?

    No. ITIL 5 Foundation has no formal prerequisites. ITIL 4 holders will find some familiar concepts, but ITIL 4 is not required. The course is open to everyone regardless of background or prior ITIL knowledge.

    Pricing

    How much does ITIL 5 Foundation training cost in Pune?

    Fees vary by delivery format, such as live virtual, classroom or corporate group training, so the price is available on request. Speak with a learning advisor for a quote covering the training and exam voucher for your chosen batch.

    What is included in the course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions, mock exams, first-attempt guidance and learner support, along with a course completion certificate. Many packages also include the PeopleCert ITIL 5 Foundation exam voucher.

    Is the exam fee included in the training price?

    In most packages the PeopleCert exam voucher is included, but this can vary by plan. PeopleCert prices the exam by region and channel, so confirm the current fee at peoplecert.org and check voucher inclusion with our team.

    Do you offer group or corporate discounts for teams in Pune?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and delivery teams. Contact us for a tailored quote for your organisation.

    What payment methods and options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the AXELOS ITIL 5 (Version 5.0) syllabus. It covers nine topic areas across the ITIL Value System, guiding principles, lifecycle, practices and value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best preparation.

    Where can I take the ITIL 5 Foundation exam in Pune?

    You can take the exam online via PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of the package.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert. Our training includes mock exams, practice questions and first-attempt guidance to prepare you thoroughly. Verify the current re-sit policy and any fees at peoplecert.org.

    Which syllabus is the exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and examined by PeopleCert. Our courseware is aligned to this current edition.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Do I need prior experience to take this course?

    No prior experience is needed. ITIL 5 Foundation has no prerequisites and is designed to be accessible to beginners as well as experienced professionals. The training explains concepts from the ground up with practical examples.

    Are mock exams and practice questions included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the 40-question format, plus topic-wise quizzes to help you identify weak areas and build exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current AXELOS ITIL 5 Foundation (Version 5.0) syllabus and reflects the ITIL Value System, product and service lifecycle and value stream management introduced in ITIL 5.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion certificate. Passing the PeopleCert exam then awards the official ITIL 5 Foundation digital certificate and badge.

    Enrollment

    What are the prerequisites to enrol in ITIL 5 Foundation training?

    There are no prerequisites. Anyone can enrol regardless of education, experience or prior ITIL knowledge, which makes it an ideal entry point into IT service management for professionals in Pune.

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training. The 16-hour programme is typically delivered over two full days or four half-days, so you can pick what fits your schedule.

    How soon can I start?

    New batches run regularly in live virtual and classroom formats, and self-scheduled options are available too. See upcoming schedules or speak with a learning advisor to find the next start date that suits you.

    What is the refund or reschedule policy?

    Refunds and cancellations follow our published policy, and flexible options let you reschedule or transfer to another batch. Reach out to our team for the details that apply to your enrolment.