Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Understand ITIL 5 and Digital Service ManagementYour Foundation for a Service Career in Naples

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Naples gives you a clear, current-edition grounding in these ideas and prepares you for the official ITIL 5 Foundation (Version 5.0) exam. Naples has become one of southern Italy's fastest-growing technology hubs, anchored by the Apple Developer Academy and a rapidly expanding ICT sector, with employers such as Accenture, Capgemini, Engineering and TIM growing their local operations. As digital services multiply, employers increasingly value professionals who can manage products and services across their full lifecycle. Whether you are new to IT service management or updating your knowledge from ITIL 4, this course sets you up to prove modern, globally recognised skills. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Understand ITIL 5 and Digital Service ManagementYour Foundation for a Service Career in Naples

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in NaplesDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from the ITIL 5 Foundation CredentialSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in NaplesWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Naples

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in NaplesRoles, Sectors and Salary Growth

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 brings it into the digital-product era. In Naples, a booming technology ecosystem anchored by the Apple Developer Academy and expanding employers such as Accenture, Capgemini, Engineering and Lutech is driving demand for service management skills. Roles range from service desk analyst to service delivery manager and IT operations lead, and here is what the local market is telling us right now.

    Why Naples Employers Need Modern Service Management Skills

    ITIL 5 Foundation is more than a certificate. It is a career move into modern IT service management. Join professionals in Naples who manage digital products and services the way employers now expect. Start your journey today.

    Your Naples Career Transformation

    Your Service Career Before and After ITIL 5

    The Upgrade Naples Employers Value

    Naples's technology sector is expanding fast, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line ITIL 5 Foundation puts you on.

    Sources: SalaryExpert, PayScale, Glassdoor (Italy and Naples) 2026.

    How to Get ITIL V5 Founfdation Certified in Naples Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Naples is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Capabilities You Will Build in This CourseGrounded in the Official ITIL 5 Syllabus

    This ITIL 5 Foundation course covers the nine topic areas of the official AXELOS (PeopleCert) Version 5.0 syllabus, from digital product and service management concepts through to value stream mapping and management. By the end you can apply the ITIL Value System and the guiding principles at work and sit the ITIL 5 Foundation exam with confidence.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle.

    Value Co-Creation with Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, not delivered by the provider alone.

    The Four Dimensions of Service Management

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every product and service.

    Applying the ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven ITIL Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively with feedback and keep it simple and practical to make better real-world decisions.

    Managing the Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    Continual Improvement in Practice

    Apply the ITIL continual improvement model step by step, embedding improvement across practices and lifecycle activities to support long-term organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Naples?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in NaplesTrusted Trainers, Flexible Formats

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Naples looking to build modern IT service management capability and pass the current-edition exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, official courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Naples, we work with individuals and teams alike: whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • PeopleCert-accredited, experienced trainers with real IT service management practice
    • Live virtual, classroom and corporate formats to fit your schedule
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • ITIL 5 Foundation exam voucher and practice questions included
    • Industry case studies and mock exams aligned to the official syllabus
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after training

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in NaplesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Naples

    Hotel Romeo, Vico Leone, Rione Carità, Porto, Municipalità 2, Napoli, Campania, 80133, Italia

    ITIL Version 5 Foundation Training Location in Naples

    Grand Hotel Parker's, 135, Corso Vittorio Emanuele, Chiaia, Municipalità 1, Napoli, Campania, 80121, Italia

    corporate banner

    Corporate ITIL 5 Training in NaplesService Excellence for Teams

    • Tailored ITIL 5 Foundation training delivered onsite or live virtual for your team
    • Flexible schedules built around your team's availability
    • Consistent service management practice across departments
    • PeopleCert-accredited trainers with real ITSM experience
    • Group exam vouchers and progress tracking for teams
    • Role-based case studies relevant to your industry
    • Scalable delivery for local and multi-site teams

    Organisations We Support

    AccentureCapgeminiEngineeringTIMAlmavivaIBM

    What Our Learners Say

    Passed with Confidence and Use It Daily

    "The trainer explained the ITIL Value System and the four dimensions with real service desk examples, so it clicked quickly. I passed the ITIL 5 Foundation exam on my first sitting and now use the guiding principles at work every week."

    Giuseppe Esposito

    IT Support Analyst

    0/0

    A Clear Bridge from ITIL 4 to ITIL 5

    "Moving from ITIL 4 to ITIL 5 felt daunting, but the course made the differences clear, especially value stream mapping and the product and service lifecycle. The mock exams matched the real format well."

    Francesca Romano

    Service Desk Team Lead

    0/0

    Practical and Well Organised

    "Very practical sessions on continual improvement and incident handling. The trainer answered every question and the courseware was well organised, which helped me revise for the exam around a full-time job."

    Marco Ferrara

    IT Operations Specialist

    0/0

    Consistent Service Management Across the Team

    "We trained a mixed team of service desk and operations staff. The live virtual format fit our shifts, and everyone now shares the same ITIL 5 language. Our incident handling has become noticeably more consistent."

    Alessia Conti

    IT Training Manager, Financial Services

    0/0

    Tailored Corporate Training That Delivered

    "The corporate programme was tailored to our digital services and delivered on schedule. Aligning the team to the current ITIL 5 standard has improved how we plan and improve services across projects."

    Luca Marino

    Head of IT Service Delivery, Telecommunications

    0/0



    Trustpilot

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    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    Who should take the ITIL 5 Foundation course in Naples?

    The course suits IT and business professionals at any career stage, including service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners. It is also ideal for anyone updating their knowledge from ITIL 4 to the current ITIL 5 framework.

    Is ITIL 5 Foundation worth it in Naples?

    Yes. Naples is one of Italy's fastest-growing tech hubs, with employers such as Accenture, Capgemini, Engineering and Lutech expanding locally. A current-edition ITIL credential helps you qualify for service management roles, where service delivery managers in Italy average around EUR 55,000 a year.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, and an updated ITIL Value System.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Naples?

    ITIL 5 Foundation training fees vary by format and are available on request. The price typically bundles training and the PeopleCert exam voucher. Request a quote or speak with a learning advisor for current pricing in euros.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited instructor-led training, official ITIL 5 Foundation courseware, practice questions, mock exams, and the PeopleCert exam voucher, plus learner support. Confirm exact inclusions with our team when you enquire.

    Is the exam fee included in the training price?

    In most packages the PeopleCert ITIL 5 Foundation exam voucher is included with the training. Some plans are training-only, so confirm the inclusion when you request a quote for your preferred format.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and digital product teams in Naples. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 multiple-choice questions to be answered in 60 minutes. It is closed book and uses single-answer questions, based on the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. The course prepares you across all nine topic areas so you can meet this mark with confidence.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    What if I do not pass the exam on the first attempt?

    Our trainers provide structured preparation, mock exams and first-attempt guidance to help you succeed. If a re-sit is needed, you can rebook through PeopleCert. Verify the current re-sit policy and fees at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine official topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts from the ground up and uses practical examples, so no prior ITIL or ITSM knowledge is needed.

    What learning materials are provided?

    You receive official ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams. These resources map to the Version 5.0 syllabus and support your revision and exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework, so you learn the latest concepts, terminology and practices.

    Are mock exams and practice questions included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question, 60-minute format, helping you identify weak areas and build confidence before the real exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Naples?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Naples.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days. It covers all nine topic areas and prepares you for the ITIL 5 Foundation exam.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that suits your availability.

    Do you offer corporate training for teams in Naples?

    Yes. We deliver tailored corporate ITIL 5 Foundation training onsite or live virtual for teams in Naples, with flexible schedules, group exam vouchers and progress tracking. Request a group quote to get started.