Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
ITIL 5 Foundation Bridge Training in Naples
Get Certified Faster
Transition your ITIL 4 Foundation credential to ITIL 5 with focused, instructor-led Bridge training in Naples. This accredited ITIL (Version 5) Foundation Bridge certification training in Naples covers the key enhancements, updated terminology, and new lifecycle concepts introduced in ITIL 5, so you earn the current credential in a single training day.
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Training Schedules
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Mode
8
Hours
8
PDUs
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Starts from
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
What Is the ITIL Foundation Bridge Version 5?
Your Fast Track from ITIL 4 to ITIL 5
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
Next: Course Highlights
Key Highlights
of the ITIL (Version 5) Foundation Bridge Training Course
Next: Eligibility Criteria
ITIL V5 Foundation Bridge Certification Eligibility in Naples
Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Next: Benefits
Benefits
Of Earning the ITIL 5 Foundation Credential
For Individuals
The ITIL 5 Bridge equips ITIL 4 Foundation holders with the updated knowledge the market now expects. You gain the current credential in a single day, keeping your professional profile relevant as organisations adopt ITIL 5. Whether you are advancing into senior ITSM roles, consulting, or digital product management, the Bridge validates that your knowledge reflects the latest framework and positions you for further ITIL 5 specialisations.
If you hold any ITIL 4 certification and want to stay current without repeating content you already know, the Bridge is the most efficient route to the ITIL 5 Foundation credential.
- Earns the current ITIL 5 Foundation credential without full retraining
- Keeps your ITSM qualification aligned with the latest framework version
- Unlocks access to all higher ITIL 5 qualifications and career pathways
- Builds understanding of the product and service lifecycle and value stream management
- Strengthens your profile for IT service management roles across Naples and Italy
- Demonstrates commitment to continuous professional development to employers
For Organizations
For organisations in Naples looking to transition their ITSM capability to ITIL 5, the Bridge enables a fast, cost-effective team upgrade. Rather than full retraining, your teams focus on the incremental changes and gain the updated credential. This is particularly valuable for IT services, consulting, and enterprise teams where current credentials matter for client confidence and regulatory alignment.
If your organisation needs its teams on the same ITIL version quickly, the Bridge delivers consistent, accredited training with minimal disruption to operations.
- Transitions entire ITSM teams from ITIL 4 to ITIL 5 in a single training day
- Standardises the framework version across departments and business units
- Reduces retraining cost compared to enrolling staff in the full Foundation programme
- Aligns service management practices with the current ITIL 5 guidance
- Supports digital transformation initiatives with updated lifecycle thinking
- Maintains team credentials for compliance and client-facing requirements
Next: Exam Format
ITIL V5 Foundation Exam Format in NaplesWhat to expect on exam day
The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).
Next: Certification Cost
ITIL V5 Foundation Bridge Certification Cost in Naples
Why ITIL 5 Matters in Naples
Career Outcomes for IT Professionals
ITIL remains the dominant framework for IT service management across Italy, and with ITIL 5 now live, employers expect current credentials. Naples and the broader Campania region are home to significant IT operations in aerospace and defence (Leonardo, MBDA), IT services (Accenture, NTT DATA, Capgemini), and public sector digitalisation. Professionals holding the updated ITIL 5 Foundation credential stand out in a market where framework currency signals competence and commitment.
Designation
ITIL (Version 5) Foundation Bridge Certified Professionals in Naples : Salary Insights and Trends
Hiring Companies in Naples
€32KMin
€45KAverage
€62KMax
Glassdoor · PayScale (Italy) 2026
AccentureNTT DATACapgeminiLeonardo
Source: Accenture · NTT DATA · Capgemini · Leonardo
Market Pressures Making ITIL 5 Knowledge Essential
The shift to ITIL 5 is under way. Professionals who update their credentials now position themselves at the front of the queue. Start your Bridge training today.
Your Naples Career TransformationWhere You Stand Today,
And Where the ITIL 5 Bridge Takes You
ITIL 5 is now the current version of the framework, and employers across Italy are updating their expectations. Here is what changes when you complete the Bridge and hold the current credential.
Sources: Glassdoor, PayScale, SalaryExpert (Italy) 2025-2026; PeopleCert.org.
How to Get ITIL V5 Foundation Bridge Certified in Naples
Step-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Naples is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
Module 3: Unified Digital Product and Service Lifecycle
- Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
- Understanding how products and services are managed together in a single, integrated lifecycle
Module 4: AI Integration and AI Governance
- AI-native framework principles
- Responsible AI adoption guidance
- AI governance concepts and frameworks
- Managing AI-driven automation
- Ethical AI considerations
- Risk management for AI-enabled services
Module 5: Value Streams and Value Co-Creation
- Identifying, mapping, and managing value streams
- Enhanced value stream mapping techniques
- Improving flow, visibility, and outcomes
- Value co-creation with stakeholders
Module 6: Experience Management (New Emphasis)
- Customer experience focus
- User experience integration
- Experience-driven service delivery
- Measuring experience outcomes
- Transparency and measurable value
Module 7: Four Dimensions of Product and Service Management
- Organisations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
- How dimensions apply to digital products and services
Module 8: Digital Operating Models
- Modern organisational structures
- Digital-first business approaches
- Agile and adaptive ways of working
- Integration with Design Thinking, Agile, and DevOps
Module 9: Sustainability Integration
- Sustainability-driven service design
- Environmental responsibility in IT operations
- Long-term operational resilience
- Sustainable value creation
Module 10: Updated ITIL Practices
- Terminology updates in the 34 ITIL practices
- How practices apply in Version 5 context
- Practice alignment with unified lifecycle
Module 11: Transformation and Change
- Managing transformation in digital environments
- Organisational Change Management (OCM) integration
- Leading change in AI-enabled contexts
Module 12: Role-Aligned Guidance
- Clearer, more targeted guidance for specific roles
- Practical, actionable frameworks
- Less abstract, more dynamic models
Course Curriculum
of the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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Module 1: What's New in ITIL Version 5
- Overview of the evolution from ITIL 4 to Version 5
- Understanding the 40% retained, 24% modified, and 36% new content breakdown
- Key reasons for the Version 5 update
With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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Skills You Will Build in This Programme
From ITIL 5 Foundation Bridge Training
The ITIL 5 Bridge training covers the five topic areas defined in the official PeopleCert syllabus, focusing exclusively on what is new and changed relative to ITIL 4. By the end, you will be able to articulate the key differences and apply the updated framework in your role.
Key Enhancements in ITIL 5
Understand what has changed since ITIL 4: the structural updates, refined concepts, and new terminology introduced in ITIL 5, so you can communicate confidently in the updated framework.
Digital Product and Service Lifecycle
Explore the shift from IT service management to digital product and service management, including the product and service lifecycle that structures delivery in modern, AI-enabled environments.
Updated Core Concepts and Language
Gain clarity on the updated terminology and principles shaping ITIL 5, ensuring you use the new language correctly across teams, partners, and stakeholders.
Enhanced Value Creation Approach
Discover how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery, and measurable outcomes through the ITIL Value System.
Value Stream Mapping and Management
Learn the dedicated discipline of value stream mapping and management as introduced in ITIL 5, connecting operational delivery to strategic intent.
Applying ITIL 5 in Practice
Integrate ITIL 5 enhancements into your existing ITIL knowledge and apply the updated guidance to improve collaboration, performance, and results in your organisation.
Who Should Take
ITIL V5 Foundation Bridge Certification Training in Naples?
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
ITIL V5 Foundation Bridge Certification Training Modes
for Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
ITIL V5 Foundation Bridge Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
ITIL V5 Foundation Bridge Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
ITIL V5 Foundation Bridge Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.
ITIL V5 Foundation Bridge Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
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Why Choose Invensis Learning for ITIL 5 Bridge Training in Naples?
Accredited, Flexible, Results-Focused
Invensis Learning is a PeopleCert Accredited Training Organisation delivering official ITIL training worldwide. Our trainers bring real-world ITSM experience and deep framework knowledge, and our programmes are backed by ISO 9001:2015 and ISO 27001:2022 certifications. Whether you are an individual professional in Naples or an organisation transitioning your team to ITIL 5, we provide accredited courseware, flexible delivery, and the support you need to earn your credential with confidence.
- PeopleCert Accredited Training Organisation for official ITIL delivery
- Experienced trainers with deep ITSM and ITIL framework expertise
- Flexible learning formats: online (live virtual), classroom, and corporate
- ISO 9001:2015 and ISO 27001:2022 certified for quality and information security
- Comprehensive course materials aligned to the ITIL 5 Bridge syllabus
- Dedicated learner support before, during, and after training
- Competitive pricing with corporate and group training options
- Scalable delivery for teams across Italy and global locations
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ITIL (Version 5) Foundation Bridge Course Training Locations in Naples
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Naples
Hotel Romeo, Vico Leone, Rione Carità, Porto, Municipalità 2, Napoli, Campania, 80133, Italia
ITIL V5 Foundation Bridge Training Location in Naples
Grand Hotel Parker's, 135, Corso Vittorio Emanuele, Chiaia, Municipalità 1, Napoli, Campania, 80121, Italia
Corporate ITIL 5 Bridge Training
For Naples Teams and Groups
- Transition entire ITSM teams from ITIL 4 to ITIL 5 in a single training day
- Flexible delivery: onsite in Naples, live virtual, or hybrid formats
- Customised scheduling to minimise disruption to operations
- Experienced trainers with ITSM consulting and framework expertise
- Volume-based pricing for departments and multi-site rollouts
- Post-training support and exam coordination for teams
- Scalable delivery for teams across Italy and international offices
Leading Organisations
LeonardoAccentureNTT DATACapgeminiIBMDeloitte
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We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities
Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.
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Frequently Asked Questions
Here's everything you may ask...
The ITIL 5 Foundation Bridge is a transition qualification from AXELOS (PeopleCert) for professionals who hold any ITIL 4 certification. It covers only what is new and changed in ITIL 5, so you earn the current ITIL 5 Foundation credential without repeating foundational content.
What Our Learners Say About Us
"Great instructor lots of really good examples & ties back to our business "
"The training exceeded my expectations in every way. The balance between compact theory and core essentials made the content clear, focused, and immediately applicable. The learning kit was exceptionally well-prepared—high-quality materials, detailed visuals, exam questions, clear instructions, and an included exam voucher made it truly great value for the money. What stood out most was the trainer's (Pratap Kumar) authenticity and dedication. You could feel that he genuinely wanted us to learn and succeed. His honest, straightforward approach built trust and kept the session engaging from start to finish. I also appreciated the interactive format and real-life examples, which grounded the theory in everyday situations. Hearing Carlas’ experiences and comparing practices across companies brought in valuable perspective. I only wish more participants had been involved to deepen the experience exchange. Overall, this was a highly valuable, well-delivered training that left me motivated and well-equipped to put what I’ve learned into action. I would absolutely recommend it to anyone looking for meaningful, real-world-focused learning."
"I enjoyed the constant interaction and Knowledge Checks - it helped to retain a lot of the information. Sathish was great and always willing to explain any queries we had. Thanks Sathish!!"
"It was a good experienced and he did great of using real world examples that I was able to relate to. Pritesh were Explaining with extra slides in my work area. "
"Pritesh Shah - Trainer Engaging Lecturer giving the lesson. Very knowledgeable. Taking us through step by step."
"It was great interactive session."
"The trainer has shared simple explanations by providing easy to understand examples when it came to the foundation training and theory. Also, I got a good understanding on what methods should I use when reviewing/ understanding and answering the questions for the Practitioner exam. Overall the 4 days of trainings I believe were fundamentanl in preparing myself for both exams (foundation & practitioner). I feel confident that I got the necessary information to prepare to take the exams. "
"Fundamentals session was good. I would prefer a more fast pace."
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