Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Foundation Bridge Version 5?Your Fast Track from ITIL 4 to ITIL 5

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a transition qualification developed by AXELOS (PeopleCert) for professionals who already hold the ITIL 4 Foundation certification. Instead of repeating foundational content, the Bridge focuses exclusively on what is new, changed, and updated in ITIL 5, enabling you to earn the current ITIL 5 Foundation credential through a shorter, more efficient pathway. The programme covers the ITIL Value System, the product and service lifecycle, value stream management, updated management practices, and the shift from IT service management to digital product and service management. It is delivered as a focused 1-day training that assumes your existing ITIL 4 knowledge as a baseline. Whether you work in IT operations, service delivery, or consulting in Naples, this Bridge keeps your credential current and positions you for higher ITIL 5 qualifications. Get started with Invensis Learning and transition to ITIL 5 with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL Foundation Bridge Version 5?Your Fast Track from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in NaplesDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    BenefitsOf Earning the ITIL 5 Foundation Credential

    ITIL V5 Foundation Exam Format in NaplesWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Naples

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why ITIL 5 Matters in NaplesCareer Outcomes for IT Professionals

    ITIL remains the dominant framework for IT service management across Italy, and with ITIL 5 now live, employers expect current credentials. Naples and the broader Campania region are home to significant IT operations in aerospace and defence (Leonardo, MBDA), IT services (Accenture, NTT DATA, Capgemini), and public sector digitalisation. Professionals holding the updated ITIL 5 Foundation credential stand out in a market where framework currency signals competence and commitment.

    Market Pressures Making ITIL 5 Knowledge Essential

    The shift to ITIL 5 is under way. Professionals who update their credentials now position themselves at the front of the queue. Start your Bridge training today.

    Your Naples Career Transformation

    Where You Stand Today,

    And Where the ITIL 5 Bridge Takes You

    ITIL 5 is now the current version of the framework, and employers across Italy are updating their expectations. Here is what changes when you complete the Bridge and hold the current credential.

    Sources: Glassdoor, PayScale, SalaryExpert (Italy) 2025-2026; PeopleCert.org.

    How to Get ITIL V5 Foundation Bridge Certified in NaplesStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Naples is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Italy is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeFrom ITIL 5 Foundation Bridge Training

    The ITIL 5 Bridge training covers the five topic areas defined in the official PeopleCert syllabus, focusing exclusively on what is new and changed relative to ITIL 4. By the end, you will be able to articulate the key differences and apply the updated framework in your role.

    Key Enhancements in ITIL 5

    Understand what has changed since ITIL 4: the structural updates, refined concepts, and new terminology introduced in ITIL 5, so you can communicate confidently in the updated framework.

    Digital Product and Service Lifecycle

    Explore the shift from IT service management to digital product and service management, including the product and service lifecycle that structures delivery in modern, AI-enabled environments.

    Updated Core Concepts and Language

    Gain clarity on the updated terminology and principles shaping ITIL 5, ensuring you use the new language correctly across teams, partners, and stakeholders.

    Enhanced Value Creation Approach

    Discover how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery, and measurable outcomes through the ITIL Value System.

    Value Stream Mapping and Management

    Learn the dedicated discipline of value stream mapping and management as introduced in ITIL 5, connecting operational delivery to strategic intent.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL knowledge and apply the updated guidance to improve collaboration, performance, and results in your organisation.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Naples?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Bridge Training in Naples?Accredited, Flexible, Results-Focused

    Invensis Learning is a PeopleCert Accredited Training Organisation delivering official ITIL training worldwide. Our trainers bring real-world ITSM experience and deep framework knowledge, and our programmes are backed by ISO 9001:2015 and ISO 27001:2022 certifications. Whether you are an individual professional in Naples or an organisation transitioning your team to ITIL 5, we provide accredited courseware, flexible delivery, and the support you need to earn your credential with confidence.

    • PeopleCert Accredited Training Organisation for official ITIL delivery
    • Experienced trainers with deep ITSM and ITIL framework expertise
    • Flexible learning formats: online (live virtual), classroom, and corporate
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and information security
    • Comprehensive course materials aligned to the ITIL 5 Bridge syllabus
    • Dedicated learner support before, during, and after training
    • Competitive pricing with corporate and group training options
    • Scalable delivery for teams across Italy and global locations

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    Global Course Portfolio

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL (Version 5) Foundation Bridge Course Training Locations in NaplesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Naples

    Hotel Romeo, Vico Leone, Rione Carità, Porto, Municipalità 2, Napoli, Campania, 80133, Italia

    ITIL V5 Foundation Bridge Training Location in Naples

    Grand Hotel Parker's, 135, Corso Vittorio Emanuele, Chiaia, Municipalità 1, Napoli, Campania, 80121, Italia

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    Corporate ITIL 5 Bridge TrainingFor Naples Teams and Groups

    • Transition entire ITSM teams from ITIL 4 to ITIL 5 in a single training day
    • Flexible delivery: onsite in Naples, live virtual, or hybrid formats
    • Customised scheduling to minimise disruption to operations
    • Experienced trainers with ITSM consulting and framework expertise
    • Volume-based pricing for departments and multi-site rollouts
    • Post-training support and exam coordination for teams
    • Scalable delivery for teams across Italy and international offices

    Leading Organisations

    LeonardoAccentureNTT DATACapgeminiIBMDeloitte

    What Our Learners Say

    Efficient and Focused Transition to ITIL 5

    "The Bridge training was exactly what I needed. It focused on the differences without repeating ITIL 4 basics, and I passed the exam on the same day. The trainer was knowledgeable and kept the session practical throughout."

    Marco R.

    IT Service Manager

    0/0

    Clear Explanation of the ITIL 5 Changes

    "I appreciated how clearly the trainer explained the product and service lifecycle and the updated value creation model. The session helped me see what actually changed rather than just listing new terms."

    Giulia S.

    Service Delivery Analyst

    0/0

    Well Prepared for the Exam

    "Good value for a one-day course. The materials were well structured and the practice questions matched the exam format closely. I felt confident going into the exam after the session."

    Alessandro T.

    ITSM Consultant

    0/0

    Whole Team Transitioned in One Day

    "We enrolled eight team members in the Bridge programme and all of them passed. The corporate training format saved us significant time compared to full Foundation retraining, and the team is now aligned on the ITIL 5 framework."

    Francesca M.

    IT Operations Lead

    0/0

    Cost-Effective Team Credential Upgrade

    "As a training sponsor, I needed our ITSM team current on the latest framework version. Invensis delivered the group session smoothly, the scheduling was flexible, and the pass rate across the team was excellent. The investment made sense."

    Roberto C.

    Head of IT Services

    0/0



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS (PeopleCert) for professionals who hold the ITIL 4 Foundation certification. It covers only what is new and changed in ITIL 5, so you earn the current ITIL 5 Foundation credential without repeating foundational content.

    General

    What is the ITIL 5 Foundation Bridge and who is it for?

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS (PeopleCert) for professionals who hold the ITIL 4 Foundation certification. It covers only what is new and changed in ITIL 5, so you earn the current ITIL 5 Foundation credential without repeating foundational content.

    Is the ITIL 5 Bridge credential recognised by employers in Naples?

    Yes. Passing the Bridge exam grants the full ITIL 5 Foundation credential, which is globally recognised. Employers across Naples and Italy, including IT services, aerospace, consulting, and public sector organisations, value current ITIL credentials when hiring for ITSM roles.

    What is the difference between the Bridge and the full ITIL 5 Foundation?

    The Bridge covers only the differences between ITIL 4 and ITIL 5, making it shorter and more efficient for those who already hold ITIL 4 Foundation. The full ITIL 5 Foundation covers all foundational content from scratch. Both result in the same ITIL 5 Foundation credential.

    How long is the ITIL 5 Foundation Bridge credential valid?

    The credential is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle through PeopleCert MyAxelos, or by passing a higher ITIL 5 qualification.

    Is the ITIL 5 Bridge worth it for career progression?

    Yes. The Bridge updates your credential to the current framework version and unlocks access to all higher ITIL 5 qualifications. In a market where employers increasingly specify ITIL 5, holding the current credential strengthens your profile for IT service management and consulting roles.

    Pricing

    What is included in the ITIL 5 Bridge training fee?

    The fee typically includes accredited courseware, instructor-led training, practice questions, learner support, and a course completion certificate. The PeopleCert exam voucher may be included or purchased separately depending on the package. Contact us for a detailed quote.

    How much does the ITIL 5 Bridge exam cost?

    PeopleCert sets exam pricing by region and currency. The exam fee varies depending on whether it is bundled with training or purchased separately. Verify the current fee at peoplecert.org or ask our team for the latest pricing in EUR.

    Do you offer group or corporate pricing for the Bridge?

    Yes. We offer volume-based pricing for corporate teams transitioning from ITIL 4 to ITIL 5. This includes customised scheduling, flexible delivery, and dedicated coordination. Request a corporate quote to get pricing for your team size.

    What payment methods do you accept?

    We accept major credit and debit cards and bank transfers. Instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Is there a refund or reschedule policy?

    Yes. We offer rescheduling to another batch and selected plans include a Flexi Pass. Refunds are handled per our published policy. Contact our support team for the details that apply to your enrolment.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is a closed-book, multiple-choice examination with 20 questions. You have 30 minutes to complete it. It is delivered online via PeopleCert's proctored system or at authorised test centres.

    What is the passing score for the Bridge exam?

    You need to score 65% to pass, which means answering at least 13 out of 20 questions correctly.

    Do I need ITIL 4 Foundation to sit the Bridge exam?

    Yes. ITIL 4 Foundation certification is a mandatory prerequisite. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation exam instead of the Bridge.

    Can I take the exam online or must I go to a test centre?

    You can take the exam online via PeopleCert's proctored system, available 24/7, or at a PeopleCert authorised test centre. Most candidates choose the online option for convenience.

    What happens if I do not pass the Bridge exam?

    You can retake the exam. Verify the current re-sit fee and policy at peoplecert.org. Our training includes practice questions and preparation guidance to help you pass on your first attempt.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The Bridge covers five topic areas: Key Enhancements in ITIL 5, Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL 5 in Practice. It focuses on what is new and different from ITIL 4.

    Can a beginner with no ITIL background take this course?

    No. The Bridge assumes ITIL 4 Foundation knowledge and does not repeat foundational content. If you are new to ITIL, you should take the full ITIL 5 Foundation course instead. The Bridge is specifically for existing ITIL 4 Foundation holders.

    How long is the training programme?

    The ITIL 5 Bridge is a focused 1-day programme. It covers only the incremental changes from ITIL 4 to ITIL 5, so a single day is sufficient to cover the syllabus and prepare for the exam.

    Are study materials and practice questions provided?

    Yes. You receive accredited courseware aligned to the Bridge syllabus, practice questions mapped to the exam format, and learner support resources to reinforce your preparation.

    Will I receive a certificate after completing the training?

    Yes. You receive a course completion certificate from Invensis Learning after completing the training. The ITIL 5 Foundation credential is awarded separately by PeopleCert upon passing the Bridge exam.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course in Naples?

    You can enrol through the Invensis Learning website. Choose your preferred format (live online or classroom), complete payment, and you will receive access to schedules, courseware, and learner support. Talk to a learning advisor if you need guidance.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, and customised corporate group training. The online format is the most popular, combining real-time instructor interaction with the convenience of remote attendance.

    How soon can I start the training?

    We run regular scheduled batches. Check the upcoming schedules on our website or contact a learning advisor to find the next available date that suits you.

    Can I reschedule to a different batch after enrolling?

    Yes. You can reschedule to another available batch, and selected plans include a Flexi Pass. Contact our support team to arrange the change.

    Do you offer corporate enrolment for teams in Naples?

    Yes. We provide dedicated corporate training with customised scheduling, flexible delivery (onsite, live virtual, or hybrid), and volume-based pricing. Request a corporate quote to get started with your team transition to ITIL 5.