Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing you to digital product and service management, the ITIL Value System and the practices that help organisations create and continually improve value. ITIL Version 5 Foundation certification training in Rome gives working professionals a structured, exam-focused route to this globally recognised credential, delivered by PeopleCert-accredited trainers. As Rome accelerates public administration digitalisation under the PNRR and the PA Digitale 2026 programme, employers across the capital's public sector, defence, telecoms and IT services need people who can run modern digital services with confidence. ITIL 5 is the fifth iteration of the IT Infrastructure Library, evolving beyond ITIL 4 with an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management. Whether you are new to IT service management or updating your knowledge from ITIL 4, the credential builds a current, shared vocabulary for service delivery. Prepare for the 40-question Foundation exam, earn the ITIL 5-F designation, and start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rome, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rome, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in RomeDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in RomeWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Rome

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in RomeWhy Get ITIL 5 Certified?

    ITIL 5 Foundation opens the door to in-demand service management roles across Rome, from service desk analyst and incident manager through to service delivery and IT operations leadership. As the capital's public sector, defence, telecoms and consulting employers modernise digital services under the PNRR and PA Digitale 2026, professionals who understand the current ITIL framework are increasingly sought after, and here is what the local market is telling us right now.

    Why ITIL Skills Are in Demand Across Rome

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who want to run modern digital services. Join learners across Rome who are building current service management skills. Start your journey today.

    Your Rome Career Transformation

    From Uncertified to in Demand

    Your ITIL 5 Career Shift in Rome

    Rome's digital services market is expanding with public administration reform and national cloud investment, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, ERI SalaryExpert, PayScale (Italy) 2026.

    How to Get ITIL V5 Founfdation Certified in Rome Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Rome is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CourseThe ITIL 5 Foundation Syllabus in Practice

    ITIL 5 Foundation training gives you a working command of all nine topic areas of the AXELOS ITIL 5 (Version 5.0) syllabus. By the end of the programme you can explain modern service management concepts and prepare for the Foundation exam with confidence.

    Digital Product and Service Management

    Understand what you will learn in ITIL 5 Foundation, starting with how modern digital products and services create value, how they differ from traditional IT services, and how they are managed across their lifecycle.

    Value Co-Creation

    Explain how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, rather than simply delivering outputs.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the PESTLE factors that shape them.

    The ITIL Value System

    Describe how the ITIL Value System brings together the guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from Focus on Value to Optimise and Automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from Discovery and Design through Build, Operation, and Delivery and Support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and how official practice guides support consistent, effective ways of working that teams can adapt to their own context.

    Continual Improvement and Value Streams

    Apply the continual improvement model and Value Stream Mapping and Management to make work visible, remove waste and improve flow, visibility and outcomes.

    Who Should TakeITIL V5 Foundation Certification Training in Rome?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Rome?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations building modern service management capability. As a PeopleCert Accredited Training Organization and a trusted ITIL Version 5 Foundation training company in Rome, our programmes combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, PeopleCert-accredited trainers with real service management expertise
    • Flexible live virtual and classroom formats for individuals and teams
    • Structured, exam-focused materials mapped to the ITIL 5 (Version 5.0) syllabus
    • Practice questions and mock exams for the 40-question Foundation exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Customised group training for organisations across Rome and Italy

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    ITIL Version 5 Foundation Training Locations in RomeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Rome

    Rome Cavalieri, A Waldorf Astoria Hotel, Rome

    ITIL Version 5 Foundation Training Location in Rome

    Sheraton Parco de' Medici Rome Hotel, Rome

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Rome

    • Suitable for small, medium and large teams across your organisation
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry expertise
    • Role-based examples relevant to public sector, telecoms and IT services
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Rome, Italy and global locations

    Leading Organisations

    LeonardoTIMEnelPoste ItalianeAlmavivaEngineering

    What Our Learners Say

    Passed with Confidence

    "The trainer explained the ITIL Value System and the guiding principles so clearly that the exam felt manageable. I passed ITIL 5 Foundation on my first attempt and now use the practices with my service desk every day."

    Marco Rossi

    IT Service Desk Team Lead

    0/0

    Great Step up from Support

    "Coming from a support background, the product and service lifecycle was new to me. The mock exams and practical examples made the difference, and I feel far more credible in service management interviews now."

    Giulia Bianchi

    IT Support Analyst

    0/0

    Current and Practical

    "Well structured and current. The sessions on value co-creation and value stream management were genuinely useful for my move towards a service delivery role. The live virtual format fitted my working week."

    Luca Ferrari

    Aspiring Service Delivery Manager

    0/0

    Ideal for Our Team Upskilling

    "We trained a mixed team ahead of a cloud migration programme. The onsite delivery was tailored to our public sector context, and our staff now share a common service management language. Coordination was excellent."

    Francesca Romano

    IT Training Manager, Public Sector

    0/0

    Consistent Practices Across Teams

    "Rolling out ITIL 5 across our operations teams gave us more consistent incident and change handling. The trainers understood our telecoms environment, and the flexible scheduling meant minimal disruption to delivery."

    Alessandro Conti

    Head of IT Operations, Telecommunications

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised, current-edition service management credential from AXELOS (PeopleCert), and it maps to in-demand roles across Rome such as service desk analyst, incident manager and service delivery manager as employers modernise digital services under the PNRR.

    General

    Is ITIL 5 Foundation worth it for my career in Rome?

    Yes. ITIL 5 Foundation is a globally recognised, current-edition service management credential from AXELOS (PeopleCert), and it maps to in-demand roles across Rome such as service desk analyst, incident manager and service delivery manager as employers modernise digital services under the PNRR.

    What is ITIL 5 Foundation?

    ITIL Version 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, adds Value Stream Mapping and Management, and updates the ITIL Value System.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals who hold ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required to enrol or to sit the exam.

    Who is this certification for?

    ITIL 5 Foundation suits IT operations and service desk staff, professionals updating from ITIL 4, digital product owners, DevOps and Agile practitioners, and business professionals who work with digital service teams and want a current, shared service management framework.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the ITIL 5 (Version 5.0) syllabus, live instructor-led sessions, practice questions, mock exams and learner support. Exam voucher inclusion is confirmed at enrolment. Request a quote for the full breakdown.

    How much does ITIL 5 Foundation cost in Rome?

    Training is priced by format and whether the exam voucher is bundled, so it is best quoted per learner. Speak with a learning advisor for current pricing and group options. The PeopleCert exam fee varies by region and channel; verify it at peoplecert.org.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. Some plans bundle the PeopleCert exam voucher while others price it separately. Confirm what is included with your learning advisor before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and wider teams. Contact us for a tailored group quote for your organisation in Rome.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the AXELOS ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online via PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice paper covering the nine topic areas of the ITIL 5 Foundation syllabus.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions are designed to help you reach that threshold with confidence.

    What if I do not pass on the first attempt?

    Our training focuses on first-attempt readiness through mock exams and trainer guidance. If a resit is needed, PeopleCert offers re-examination; confirm the current resit policy and any fees at peoplecert.org, and speak with your advisor about retake support.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the cycle. Verify current renewal requirements at peoplecert.org.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You learn all nine topic areas of the syllabus: digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts from the ground up and is equally suitable for those refreshing ITIL 4 knowledge for the current version.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. Our courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework, so you study the most up-to-date service management concepts and terminology.

    Are mock exams and practice questions included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the 40-question Foundation format, helping you identify weak areas and build readiness before exam day.

    How long is the training and what format is it delivered in?

    The ITIL 5 Foundation programme is a 16-hour course, delivered as two full days or four half days depending on the schedule. It is available as online (live virtual) instructor-led training or classroom sessions.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training. Choose the format that best fits your schedule and learning preference. See upcoming batches to get started.

    Are there any eligibility requirements to enrol?

    No. There are no eligibility requirements or prerequisites for ITIL 5 Foundation. Anyone can enrol, regardless of education, experience or prior ITIL knowledge, which makes it an accessible entry point to service management.

    How soon can I start?

    We run regular live virtual and classroom batches, so you can usually start within a short time of enrolling. Check the upcoming schedules or speak with a learning advisor to find the next batch that suits you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change and they will guide you through the available dates.