Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification Training in Milan?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 certification scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Milan gives you a structured, exam-focused route to earning it. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, built for the digital era around the ITIL Value System, the product and service lifecycle, and value co-creation. This programme suits IT and business professionals across Milan's banking, telecoms, consulting and digital sectors who want a current, globally recognised service management credential. You cover the nine Foundation topic areas, from the seven guiding principles to Value Stream Mapping and Management, and prepare for the 40-question PeopleCert exam. Whether you are new to ITIL or updating from ITIL 4, this current fifth iteration of the framework is a clear step forward. Start your ITIL 5 journey with Invensis Learning and train with PeopleCert-aligned instructors who bring real service management experience.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Milan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification Training in Milan?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Milan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MilanDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in MilanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Milan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Foundation Career in MilanRoles, Demand and Earning Power

    ITIL 5 Foundation is a recognised marker of modern service management skill across Milan, valued by IT services firms, banks, insurers, telecoms and consultancies that run large digital product and service portfolios. As enterprises move to the cloud, adopt AI and modernise IT operations, professionals who understand the ITIL Value System and value streams are increasingly sought after. Demand spans service desk, incident, change and service management roles, and here is what the local market is telling us right now.

    Why Milan Employers Need Certified Service Management Talent

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who want to run digital services the modern way. Join those who connect delivery to value across Milan's leading employers. Start your journey today.

    Your Milan Career Transformation

    From IT Doer to Service Value Leader

    Your ITIL 5 Foundation Shift

    Milan's IT market is expanding with cloud, AI and digital transformation investment, and employers increasingly separate professionals who hold the current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ERI SalaryExpert (Italy and Milan) 2026.

    How to Get ITIL V5 Founfdation Certified in Milan Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Milan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5 FoundationFrom Guiding Principles to Value Streams

    ITIL 5 Foundation training gives you a working command of modern service management, covering all nine Foundation topic areas of the ITIL 5 (Version 5.0) syllabus. By the end of the programme you can explain the ITIL Value System, apply the guiding principles and prepare confidently for the Foundation exam.

    Digital Product and Service Management

    Understand the core concepts of ITIL 5, including how value is created through digital products and services and how they are managed across their lifecycle in modern organisations.

    The ITIL Value System

    Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply the seven guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt practice to real digital environments.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through operation, delivery and support, and how they work together to create value for consumers.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and how official practice guides support consistent, effective ways of working that adapt to your organisation's context.

    Value Streams and Continual Improvement

    Learn to map and manage value streams to improve flow and outcomes, and apply the continual improvement model to sustain long-term service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Milan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Training in MilanAccredited, Flexible and Learner-First

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Milan who want to build modern service management capability and pass the PeopleCert exam. Our programmes combine accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, an established ITIL Version 5 Foundation training company in Milan, provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert-aligned trainers with real IT service management experience
    • Live virtual, classroom and corporate delivery to fit your schedule
    • Courseware aligned to the official ITIL 5 Foundation (Version 5.0) syllabus
    • Practice questions and mock exams for the 40-question Foundation exam
    • Guidance to help you clear the ITIL 5 Foundation exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Post-training support and downloadable learning resources
    • Trusted by professionals and teams across Italy and worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MilanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Milan

    The Westin Palace, Via Panfilo Castaldi, Centrale, Municipio 2, Milano, Rodano, Milano, Lombardia, 20124, Italia

    ITIL Version 5 Foundation Training Location in Milan

    Hilton Milan, 12, Via Luigi Galvani, Centrale, Municipio 2, Milano, Rodano, Milano, Lombardia, 20124, Italia

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    Corporate ITIL 5 Training in MilanBuilt Around Your Goals

    • Suitable for small, medium and large groups across departments
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry experience
    • Role-based examples relevant to banking, telecoms and IT services
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Milan and global locations

    Leading Organisations

    Intesa SanpaoloUniCreditTIMGeneraliReplyAccenture

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The ITIL 5 Foundation training made the ITIL Value System and guiding principles genuinely click for me. The mock exams matched the real format, and I passed the 40-question exam on my first attempt. It has already changed how I handle incidents at work."

    Marco Rinaldi

    IT Service Desk Analyst

    0/0

    A Clear Update to ITIL 5

    "Coming from ITIL 4, I wanted to update to the current edition. The trainer explained the product and service lifecycle and value stream mapping clearly, with practical examples from real service teams. Well structured and easy to follow."

    Giulia Ferrari

    Change Analyst

    0/0

    Beginner Friendly and Practical

    "I moved from a developer role and needed to understand service management. The course was beginner friendly, the courseware was aligned to the latest syllabus, and the practice questions built my confidence for the exam."

    Alessandro Conti

    Junior IT Operations Engineer

    0/0

    Consistent Standard Across Our Team

    "We trained our service desk team with Invensis Learning to bring everyone onto a common ITIL 5 approach. The delivery was flexible around our shifts, and we now share one language for continual improvement across the team."

    Francesca Greco

    IT Service Delivery Lead, Banking Sector

    0/0

    Scalable and Well Managed Corporate Training

    "As an L&D manager I needed accredited training that scaled across two sites. The corporate programme was tailored to our telecoms context, the reporting was clear, and the outcomes were measurable. A reliable partner for our upskilling."

    Luca Bianchi

    Learning and Development Manager, Telecoms

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Milan?

    Yes. ITIL 5 Foundation is a current, globally recognised service management credential valued by Milan employers in banking, telecoms, consulting and IT services. As firms adopt cloud and AI, certified professionals who understand modern service management are increasingly in demand.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 is the fifth iteration of the IT Infrastructure Library. Compared with ITIL 4, it adds an explicit focus on digital product and service management, a product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Holders of ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal options at peoplecert.org.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential earned in Milan is recognised by employers worldwide.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, practice questions, mock exams, case studies, learner support and a course completion certificate. Exam voucher inclusion may vary by package. Contact a learning advisor for a detailed quote.

    How much does ITIL 5 Foundation training cost in Milan?

    Pricing depends on the delivery format you choose and is quoted in euros. Instructor-led, self-paced and corporate options are available at different price points. Request a quote for current pricing that fits your needs.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher while others price training and exam separately. PeopleCert exam pricing varies by region and channel, so confirm the inclusion when you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and digital product teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 single-answer multiple-choice questions to complete in 60 minutes. It is closed book and is delivered online through PeopleCert OnVUE proctoring or at an authorised test centre.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Structured practice across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What if I do not pass the exam on the first attempt?

    You can resit the exam through PeopleCert. Our training includes practice questions, mock exams and first-attempt guidance to help you prepare thoroughly. Selected plans also offer retake support, so ask your advisor about the options.

    Which syllabus is the ITIL 5 Foundation exam based on?

    The exam is based on the official ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert). It tests knowledge and comprehension across nine topic areas, including the ITIL Value System, guiding principles and value stream management.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an entry point and needs no prior ITIL knowledge. The training starts from core concepts and builds up with practical examples, so beginners and career changers can follow it comfortably.

    What are the seven ITIL guiding principles?

    They are Focus on value, Start where you are, Progress iteratively with feedback, Collaborate and promote visibility, Think and work holistically, Keep it simple and practical, and Optimise and automate. The training shows how to apply each one at work.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question, single-answer format, plus topic-wise checks to help you find and close gaps before exam day.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, so you learn the current edition and terminology as tested in the PeopleCert exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Milan?

    We offer live virtual instructor-led training, self-paced online learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How long is the ITIL 5 Foundation course?

    The instructor-led programme runs for 16 hours in total, typically delivered as two full days or four half-days. It covers all nine topic areas and prepares you for the 40-question Foundation exam.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.