Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, published by AXELOS and examined by PeopleCert. It introduces the ITIL Value System, digital product and service management, and the practices that help organisations co-create and continually improve value. ITIL 5 Foundation certification training in the Netherlands gives IT and business professionals a modern, digital-era grounding in service management. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, adding an explicit focus on the product and service lifecycle and a dedicated topic on Value Stream Mapping and Management. With no formal prerequisites, the credential is open to service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners across Dutch employers. As banks, telecoms and semiconductor firms in the Netherlands accelerate digital transformation, employers increasingly value professionals who can connect delivery to strategy. Start your ITIL 5 journey with Invensis Learning and earn a globally recognised credential that travels across sectors.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Netherlands, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Netherlands, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in NetherlandsDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation TrainingReal Value for Your Career and Team

    ITIL V5 Foundation Exam Format in NetherlandsWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Netherlands

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Scope in the NetherlandsRoles, Demand and Earnings

    ITIL is the world's most widely adopted service management framework, and current-edition ITIL 5 knowledge is increasingly sought after across the Netherlands. Dutch banks, semiconductor and technology firms, telecoms, consultancies and public-sector bodies all run digital products and services that need structured service management. Demand spans the career ladder, from service desk analyst to incident, problem, service and IT operations manager, and here is what the market is telling us right now.

    Market Forces Driving ITIL 5 Demand in the Netherlands

    ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for Dutch IT and digital teams. Join professionals who turn digital products and services into reliable value. Start your journey today.

    Your Netherlands Career Transformation

    Your Path from Today to ITIL 5 Certified

    See the Difference the Credential Makes

    The Dutch IT market is expanding with digital transformation, cloud adoption and semiconductor-sector growth, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Netherlands) 2026.

    How to Get ITIL V5 Founfdation Certified in NetherlandsStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Netherlands is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5 FoundationCapabilities Mapped to the ITIL 5 Syllabus

    This ITIL 5 Foundation programme covers all nine topic areas of the official Version 5.0 syllabus, from digital service concepts to value stream management. By the end, you can apply the ITIL Value System, work with the product and service lifecycle, and prepare for the Foundation exam.

    Digital Product and Service Management

    You will learn how modern digital products and services create value across their lifecycle, how they differ from traditional IT services, and why continual improvement is foundational to ITIL 5.

    Value Co-Creation and Sustainability

    Understand how value is co-created with consumers and stakeholders, and how to weigh outcomes, costs, risks, experience and sustainability when designing and delivering services.

    The Four Dimensions of Service Management

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape them.

    The ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven ITIL Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL Management Practices and Continual Improvement

    Explore the role of ITIL management practices and official practice guides, and apply the continual improvement model to support long-term organisational success.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, making work visible and reducing waste across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Netherlands?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5Accredited, Expert-Led, Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current-edition service management skills. As a PeopleCert Accredited Training Organization, we combine accredited trainers, courseware aligned to the AXELOS Version 5.0 syllabus, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in the Netherlands, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • PeopleCert-accredited, experienced trainers with real ITSM expertise
    • Live virtual, classroom and corporate delivery to fit your schedule
    • Courseware aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus
    • Practice questions and mock exams to build Foundation exam readiness
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across the Netherlands and worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in NetherlandsInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Netherlands

    Lauswolt, Van Harinxma Weg 10, 9244 CJ Beetsterzwaag

    ITIL Version 5 Foundation Training Location in Netherlands

    Hotel van Oranje, Kon. Wilhelmina Boulevard 20, 2202 GV Noordwijk

    corporate banner

    Corporate ITIL 5 Training for TeamsUpskill Your Whole Team

    • Tailored ITIL 5 Foundation training for IT and digital teams
    • Onsite, live virtual or hybrid delivery across the Netherlands
    • Standardise service management practice with a shared language
    • PeopleCert-accredited trainers with real-world ITSM experience
    • Flexible schedules aligned to your team's availability
    • Volume pricing and dedicated coordination for group training
    • Progress tracking and Foundation exam readiness reporting

    Trusted by Leading Organisations

    INGABN AMROKPNPhilipsRabobankASML

    What Our Learners Say

    Cleared the Foundation Exam with Confidence

    "The ITIL 5 Foundation course made the Value System and the product and service lifecycle genuinely clear. The trainer used real service examples, and the mock questions had me ready for the closed-book exam. I passed on my first attempt."

    Sander de Vries

    IT Support Engineer

    0/0

    Practical and Easy to Apply at Work

    "As a service desk analyst, I wanted a modern grounding in ITIL. The guiding principles and continual improvement model are now part of how I work every day. The live virtual sessions fit around my shifts perfectly."

    Fleur Bakker

    Service Desk Analyst

    0/0

    The Right Step for My Next Role

    "I was moving from support into an incident management role and needed the current ITIL edition on my CV. The Value Stream Mapping topic was new to me and really useful. Well-structured content and responsive trainers."

    Daan Jansen

    Aspiring Incident Manager

    0/0

    A Shared Framework Across Our Team

    "We trained our service delivery team on ITIL 5 Foundation to standardise how we manage digital services. The shared language across incident, problem and change practices has already improved how the team collaborates."

    Anouk Visser

    IT Service Delivery Lead, Banking Sector

    0/0

    Reliable Partner for Corporate Training

    "Invensis Learning delivered onsite ITIL 5 Foundation training for a group of our engineers. Scheduling was flexible, the trainer tailored examples to our environment, and the reporting helped us track exam readiness. A smooth corporate experience."

    Thomas Meijer

    Learning and Development Manager, Telecommunications

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT and business professionals at any stage, including service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners. There are no formal prerequisites, so it is open to anyone who wants a modern grounding in service management.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structural element, and adds Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System.

    Is ITIL 5 Foundation recognised in the Netherlands?

    Yes. ITIL is the world's most widely adopted service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by Dutch employers across banking, technology, telecoms, consulting and the public sector.

    Is the ITIL 5 Foundation certification worth it?

    Yes. It gives you current-edition, globally recognised service management knowledge that Dutch employers increasingly value. It supports roles from service desk analyst to IT service and delivery manager, where salaries in the Netherlands commonly range from around €40,000 to €92,000 depending on the role.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify the current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in the Netherlands?

    Training fees vary by delivery format and whether the exam voucher is bundled, so pricing is available on request. Contact a learning advisor for a current quote for live virtual, classroom or corporate ITIL 5 Foundation training in the Netherlands.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, practice questions, mock exams, case studies, and dedicated learner support. Many packages also include the PeopleCert ITIL 5 Foundation exam voucher. Ask your advisor to confirm the inclusions for your chosen plan.

    Is the exam fee included in the training price?

    It depends on the package you choose. Many ITIL 5 Foundation bundles include the PeopleCert exam voucher, while others price training and exam separately. Confirm with a learning advisor when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and digital groups. Ask about corporate or group pricing for your team in the Netherlands.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 (Version 5.0) syllabus. It covers nine topic areas, from digital product and service management concepts to value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to build your confidence across all nine topic areas.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online from home or the office via PeopleCert's OnVUE online proctoring, which is available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    Course Content

    What topics does ITIL 5 Foundation cover?

    The course covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Do I need prior experience or ITIL 4 to take this course?

    No prior experience or ITIL 4 is needed. ITIL 5 Foundation is beginner-friendly and starts from core concepts, so newcomers and experienced IT staff alike can follow it. The trainer-led sessions and practice materials support you throughout.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams. These materials map to the official Version 5.0 syllabus and help you connect concepts to real service delivery scenarios.

    Are practice exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the 40-question, 60-minute, closed-book format, so you can identify weak areas and build exam readiness before test day.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition examined by PeopleCert, so you study the most up-to-date service management framework.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. You can also talk to a learning advisor to pick the right batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, onsite classroom training, and customised corporate group training. You can choose the format that best fits your schedule and learning style across the Netherlands.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly in live virtual and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available ITIL 5 Foundation cohort that suits you.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include an attend-twice option. Contact support to arrange this before your session.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.