Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Who Is It For?A Modern Start in IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing you to digital product and service management, the ITIL Value System and the practices that help organisations co-create value. ITIL 5 Foundation certification training in Amsterdam gives IT and business professionals a modern, digital-era grounding in the world's most widely adopted IT service management framework. Aligned to the ITIL 5 Foundation (Version 5.0) syllabus, the programme covers the nine topic areas assessed in the exam, from value co-creation and the four dimensions to the product and service lifecycle and Value Stream Mapping and Management. There are no formal prerequisites, so developers, service desk analysts, product owners and business professionals across Amsterdam's finance, tech and consulting sectors can all start here. As Dutch employers accelerate cloud, AI and digital transformation, a current-edition ITSM credential sets you apart. Begin your ITIL 5 journey with Invensis Learning and turn framework knowledge into recognised capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Amsterdam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Who Is It For?A Modern Start in IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Amsterdam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in AmsterdamDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in AmsterdamWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Amsterdam

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers and Pay in AmsterdamWhy an ITIL 5 Credential Opens Doors

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is valued by Amsterdam employers across banking, tech, consulting and the public sector that run large digital service operations. With a persistent ICT talent shortage and a third of Dutch firms expanding their service and support teams, credentialed ITSM professionals are in demand from service desk to service manager level, and here is what the local market is telling us right now.

    Why Amsterdam Employers Need Modern ITSM Skills

    ITIL 5 Foundation is more than a certificate. It is a modern foundation for a career in IT service management. Join professionals in Amsterdam building the skills employers need. Start your ITIL 5 journey today.

    Your Amsterdam Career Transformation

    Your ITSM Career, Before and After ITIL 5

    The Shift a Credential Makes

    The Netherlands' IT market is growing with cloud, AI and digital transformation, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, ERI (Netherlands) 2026.

    How to Get ITIL V5 Founfdation Certified in Amsterdam Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Amsterdam is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationPractical Digital Service Management Capability

    This ITIL 5 Foundation programme builds the concepts, principles and practices assessed across the nine exam topic areas. By the end, you can explain modern digital service management and apply the ITIL Value System with confidence.

    Digital Product and Service Management

    Understand what you will learn in ITIL 5 Foundation, starting with how digital products and services create value across their lifecycle and how continual improvement is built in from the start.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that continually co-creates value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Four Dimensions

    Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Amsterdam?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Amsterdam

    As a trusted ITIL Version 5 Foundation training company in Amsterdam, Invensis Learning delivers ITIL 5 Foundation training for professionals and organisations that want a modern, recognised grounding in IT service management. As a PeopleCert Accredited Training Organization, we combine accredited trainers, ITIL 5 aligned courseware, flexible delivery and dedicated learner support. Whether you enrol as an individual or arrange training for your team in Amsterdam, you get a professional learning experience built around practical understanding, exam readiness and real-world application.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned courseware
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible live virtual, classroom and corporate group training formats
    • ITIL 5 Foundation exam voucher and practice questions with your training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your course
    • Guidance to help you approach the ITIL 5 Foundation exam with confidence
    • Trusted by professionals and organisations across more than 100 countries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AmsterdamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Amsterdam

    Ambassade Hotel, Herengracht 341, 1016, AZ Amsterdam

    ITIL Version 5 Foundation Training Location in Amsterdam

    XO Hotels Couture, Delflandlaan 15, 1062 EA, Amsterdam

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    Corporate ITIL 5 Foundation Training in AmsterdamFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules aligned to team availability
    • Onsite, live virtual or hybrid delivery for your teams
    • Accredited trainers with real ITSM and industry experience
    • Role-based examples for IT, support and product teams
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Amsterdam and the Netherlands

    Leading Organisations

    INGABN AMROAdyenBooking.ComKPNPhilips

    What Our Learners Say

    A Clear, Modern Start in ITSM

    "ITIL 5 Foundation gave me a clear picture of how digital services create value. The trainer's real examples helped me apply the guiding principles at work straight away, and I felt well prepared going into the exam."

    Sanne de Vries

    IT Service Desk Analyst

    0/0

    Practical and Exam-Ready

    "The course connected everything I do day to day to the ITIL Value System. The practice questions matched the real exam well and the sessions were practical rather than just theory."

    Daan Bakker

    Incident Manager

    0/0

    Bridged the Gap with IT

    "Coming from a product background, ITIL 5 helped me speak the same language as our IT teams. Value co-creation and value streams finally clicked, and I use both in my daily work now."

    Fleur Jansen

    Junior Product Owner

    0/0

    Great Fit for Our Team

    "We trained our service desk and operations team with Invensis Learning. The group sessions were tailored to our tools and gave everyone a shared service management vocabulary within days."

    Thomas Visser

    IT Operations Lead, Financial Services

    0/0

    Smooth Corporate Delivery

    "Coordinating corporate training was smooth and the trainer adapted the content to our digital transformation goals. Our teams now apply continual improvement far more consistently."

    Marloes Smit

    L&D Manager, Technology Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations co-create value in modern digital environments.

    General

    What is ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations co-create value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, and a stronger emphasis on value co-creation and sustainability.

    Is ITIL 5 Foundation worth it for professionals in Amsterdam?

    Yes. ITIL is the world's most widely adopted IT service management framework, and Amsterdam employers in banking, tech, consulting and the public sector value a current-edition credential. With a persistent ICT skills shortage, certified ITSM professionals stay in demand.

    Who should take the ITIL 5 Foundation course?

    It suits IT professionals new to ITIL, service desk and operations staff, digital product owners, DevOps and Agile practitioners, and business professionals working with digital service teams. There are no formal prerequisites, so anyone can start.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options on the PeopleCert portal.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites. If you already hold ITIL 4 Foundation you will recognise some concepts, but it is not required to enrol or sit the exam.

    Pricing

    How much does ITIL 5 Foundation training cost in Amsterdam?

    ITIL 5 Foundation training in Amsterdam is usually bought as a combined training and exam package, with the fee varying by format and provider. Exact pricing is available on request. Request a quote to see current options for live virtual, classroom or corporate delivery.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, expert-led sessions, practice questions and mock exams, and often the PeopleCert exam voucher. Confirm exactly what is included with a learning advisor before you enrol.

    Is the exam fee included in the training price?

    In many packages the PeopleCert exam voucher is bundled with the training, but this varies by provider and region. Ask our team to confirm whether the ITIL 5 Foundation exam fee is included in your chosen plan.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and cross-functional teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, single-answer multiple-choice examination based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert. You can take it online via PeopleCert's OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge.

    Where can I sit the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctoring service, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through your accredited training provider as part of the package.

    What happens if I do not pass on the first attempt?

    You can resit the exam. Retake terms and any fees are set by PeopleCert, so confirm the current resit policy with your training provider before booking.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    What is the ITIL Value System?

    The ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that helps organisations continually co-create value through digital products and services.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point, with no prior ITIL or ITSM knowledge required. The training builds concepts from the ground up with practical examples and guided practice.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), the current edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Amsterdam?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can pick the format that fits your schedule.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats, and self-paced learning lets you start straight away. See upcoming schedules or ask an advisor about the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.