Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Modern Service Management Starting Point

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme created by AXELOS, with examinations delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Rotterdam gives IT and business professionals a current, digital-era grounding recognised by employers across the port, energy, financial services and technology sectors that define the city's economy. ITIL 5 (Version 5.0) is the fifth iteration of the framework, adding an explicit focus on the product and service lifecycle and on Value Stream Mapping and Management alongside the guiding principles and four dimensions. There are no prerequisites, so the course suits professionals moving up from ITIL 4, those new to service management, and product, DevOps and Agile practitioners alike. You prepare for the closed-book, 40-question exam and a globally portable credential. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rotterdam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Modern Service Management Starting Point

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rotterdam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in RotterdamDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationCareer Value in a Digital Economy

    ITIL V5 Foundation Exam Format in RotterdamWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Rotterdam

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Foundation Opens up in RotterdamRoles, Demand and Pay

    ITIL 5 Foundation has become a valued marker of modern service management across Rotterdam, recognised by port and logistics operators, energy and petrochemical firms, banks and insurers, and the city's growing technology scaleups. As the Port of Rotterdam and its supply-chain partners deepen their digital footprint, and as enterprises move from ITIL 4 to ITIL 5, employers increasingly look for credentialed service professionals. Demand runs from service desk analysts up to service delivery and IT operations leaders, and here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand in Rotterdam

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for delivering reliable, valuable digital services. Join professionals in Rotterdam who connect service delivery to business value. Start your ITIL 5 journey today.

    Your Rotterdam Career Transformation

    Your Career Before and After ITIL 5

    The Shift Certification Delivers

    Rotterdam's digital economy is expanding with port modernisation, energy transition and financial services, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Netherlands) 2026.

    How to Get ITIL V5 Founfdation Certified in Rotterdam Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Rotterdam is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Core ITIL 5 Capabilities You Will MasterReady to Apply at Work

    This ITIL 5 Foundation programme builds the knowledge and comprehension the exam expects across all nine official topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and practices create value.

    Digital Product and Service Management

    Understand what defines digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to ITIL 5. This is the self-contained answer to what you will learn in ITIL 5 Foundation: the modern concepts that frame everything else in the course.

    Value Co-Creation

    Learn how value is co-created between providers, consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, so you can move from output-focused delivery to outcome-focused service.

    The Four Dimensions

    Apply the four dimensions of product and service management: Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to every service.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system that drives value.

    The Seven Guiding Principles

    Apply the seven guiding principles: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how they work together to create and sustain value.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices and official practice guides, and use the continual improvement model to embed better ways of working throughout the organisation.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Rotterdam?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Learners in Rotterdam Choose Our ITIL 5 Foundation TrainingA Trusted PeopleCert Partner

    As a trusted ITIL Version 5 Foundation training company in Rotterdam, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build modern service management capability and prepare for the ITIL 5 exam. Our programmes combine accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Rotterdam, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation
    • Trainers accredited by globally recognised governing bodies
    • Live virtual, classroom and corporate delivery to fit your schedule
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • ITIL 5 aligned courseware, case studies and mock exams
    • First-attempt exam guidance and post-training support
    • Local and global delivery across 100+ countries
    • Competitive pricing for individuals and corporate teams

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in RotterdamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Rotterdam

    Mainport Hotel, Leuvehaven 77, 3011 EA, Rotterdam

    ITIL Version 5 Foundation Training Location in Rotterdam

    Rotterdam Marriott Hotel, Weena 686, 3012 CN, Rotterdam

    corporate banner

    Corporate ITIL 5 Foundation Training in RotterdamUpskill Teams

    • Tailored ITIL 5 Foundation training for teams and departments
    • Flexible onsite, live virtual or blended delivery across Rotterdam
    • Schedules aligned to your operational availability
    • Sector-relevant case studies for port, energy and finance teams
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and support for group programmes
    • Scalable delivery for local and global teams

    Leading Organisations

    Port Of RotterdamMaerskUnileverKPNCGIErasmus MC

    What Our Learners Say

    Passed First Time and Use It Daily

    "The trainer made the ITIL Value System and value streams genuinely easy to follow, and the mock exams matched the real thing. I passed the ITIL 5 Foundation exam first time and now apply the guiding principles at work every week."

    Sander de Vries

    IT Service Analyst

    0/0

    A Clean Upgrade from ITIL 4

    "Coming from ITIL 4, I needed a clear view of what changed in ITIL 5. The sessions on the product and service lifecycle and value stream management were excellent, and the pace suited a full-time job."

    Fleur Bakker

    Incident Manager

    0/0

    Practical and Well Structured

    "Practical, well structured and grounded in real examples. The continual improvement model and the four dimensions gave me a framework I could take straight back to my operations team."

    Daan Jansen

    IT Operations Lead

    0/0

    Great Fit for a Mixed Team

    "We trained a mixed group of service desk and product staff. The onsite delivery was flexible around our shifts, and the shared ITIL 5 language has already improved how the teams handle incidents and changes."

    Anouk Visser

    IT Training Manager, Energy Sector

    0/0

    Smooth Corporate Rollout

    "Invensis Learning coordinated the whole corporate programme smoothly and tailored the case studies to logistics. Our people came away confident, and most passed the exam on the first attempt."

    Thomas Mulder

    Head of Service Delivery, Logistics

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that create value. It suits IT and business professionals, including those updating from ITIL 4 and newcomers to service management.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that create value. It suits IT and business professionals, including those updating from ITIL 4 and newcomers to service management.

    Is ITIL 5 Foundation worth it for professionals in Rotterdam?

    Yes. ITIL 5 Foundation is recognised by port and logistics, energy, financial services and technology employers across Rotterdam. It signals current service management knowledge and supports roles from service desk analyst to service delivery manager, which command strong salaries in the Netherlands.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era emphasis.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 will find some familiar concepts, but ITIL 4 is not required to enrol or to sit the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew every three years by earning 60 CPD points within the certification cycle. Confirm the latest renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Rotterdam?

    Training is usually bought as a combined course and exam package, and pricing varies by format and delivery mode. For current fees in euros, along with group and corporate rates, request a quote and a learning advisor will help you choose the right option.

    What is included in the course fee?

    The fee typically includes ITIL 5 aligned courseware, expert instruction, case studies, practice questions and mock exams, first-attempt exam guidance and post-training support. Exam voucher inclusion is confirmed at the point of enrolment.

    Is the exam fee included in the training price?

    ITIL 5 Foundation is often sold as a training and exam bundle, though inclusion can vary by package. Confirm whether the PeopleCert exam voucher is part of your fee when you enrol, or ask a learning advisor for a full breakdown.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and wider business teams in Rotterdam. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions, completed in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) Syllabus from PeopleCert and AXELOS.

    What is the passing score for the exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The best preparation is broad understanding across all nine ITIL 5 topic areas rather than focusing on one.

    Are there any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to prepare you for the exam.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam through PeopleCert, and our trainers provide first-attempt guidance and revision support to help you succeed. Re-sit fees and policy are set by PeopleCert; details are available on request.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in real digital environments.

    Can a beginner take this course without IT experience?

    Yes. ITIL 5 Foundation is designed to be accessible to IT and business professionals alike, with no prior experience required. The training builds understanding step by step, supported by examples, exercises and practice questions.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), examined by PeopleCert, so you study the current standard and terminology.

    What practice materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, chapter-wise practice questions and full mock exams mapped to the 40-question format, helping you find weak areas and build exam readiness.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Rotterdam?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats, and self-paced learning lets you begin right away. See upcoming schedules or ask a learning advisor about the next available cohort in your timezone.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans include the option to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.