Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing digital product and service management, the ITIL Value System, and the practices that help organisations co-create value in modern digital environments. This ITIL 5 Foundation certification training in New Zealand grounds you in the current ITIL 5 (Version 5.0) syllabus so you can speak the language today's service teams use. ITIL 5 is the fifth iteration of the framework. It evolves ITIL 4 with an explicit focus on the product and service lifecycle, Value Stream Mapping and Management, and value co-creation. The programme prepares you for the closed-book Foundation exam of 40 questions in 60 minutes, where a score of 65% (26 of 40 correct) earns a credential valid for three years. Across Auckland, Wellington and Christchurch, employers in IT services, government and banking increasingly expect current-edition ITSM knowledge. Start your ITIL journey with Invensis Learning and turn that expectation into a clear career advantage.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in New Zealand, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in New Zealand, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in New ZealandDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Payoff of Getting ITIL CertifiedFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in New ZealandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in New Zealand

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in New ZealandDemand, Roles and Pay

    ITIL is the most widely adopted service management framework in New Zealand, valued by IT services providers, government agencies, banks and telecommunications firms that run always-on digital services. As organisations move cloud-first and mature their service delivery, employers increasingly ask for current-edition ITSM knowledge. Demand runs from service desk analysts through incident, change and service delivery managers, and here is what the market is telling us right now.

    Why ITIL Skills Are in Demand Across New Zealand

    ITIL 5 Foundation is more than a certificate. It is a career multiplier for service professionals. Join the people who help New Zealand organisations turn service into value. Start your journey today.

    Your New Zealand Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    New Zealand's IT and digital services market is expanding with cloud-first government programmes and enterprise transformation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Glassdoor, Seek (New Zealand) 2026.

    How to Get ITIL V5 Founfdation Certified in New ZealandStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in New Zealand is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Capabilities You Will BuildPractical ITIL Skills for Service Teams

    In this ITIL 5 Foundation training you will learn to apply the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, and value stream mapping to real service work. Each skill maps directly to the nine topic areas of the current ITIL 5 (Version 5.0) syllabus.

    Digital Product and Service Management

    You will learn what digital products and services are and how organisations co-create value across their lifecycle, from discovery through to delivery, support and continual improvement.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply the guiding principles, including focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, and optimise and automate, to real service decisions.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they work together to create sustained value.

    ITIL Management Practices

    Explore the role of ITIL management practices, such as incident, problem, change enablement and service desk, and how official practice guides support consistent ways of working.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model to keep raising service quality and outcomes over time.

    Who Should TakeITIL V5 Foundation Certification Training in New Zealand?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 in New ZealandYour Trusted ITSM Partner

    As a trusted ITIL Version 5 Foundation training company in New Zealand, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across New Zealand who want to master modern service management and prepare for the exam with confidence. As a PeopleCert Accredited Training Organisation, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert-accredited, qualified trainers with real service management experience
    • Aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus
    • Flexible learning formats for individuals, teams and corporate groups
    • Live virtual, classroom and self-paced options to suit your schedule
    • Industry-driven case studies that show ITIL 5 in real delivery scenarios
    • Practice questions and mock exams to build first-attempt readiness
    • Dedicated learner support before, during and after training
    • ISO-certified quality and information security standards

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in New ZealandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in New Zealand

    Blanket Bay, 4191 Glenorchy-Queenstown Road, Glenorchy 9372, New Zealand

    ITIL Version 5 Foundation Training Location in New Zealand

    Rosewood Matakauri, 569 Glenorchy-Queenstown Road, Closeburn 9371, New Zealand

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    Corporate ITIL Training in New ZealandUpskill Teams at Scale

    • Suitable for small, medium and large service and operations teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with real ITSM and industry experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across New Zealand and global locations

    Leading Organisations

    DatacomSparkOne NZFonterraAir New ZealandASB Bank

    What Our Learners Say

    The Value System Finally Clicked

    "The ITIL 5 Foundation course finally made the Value System click for me. The guiding principles and value stream examples were practical, and the mock exams meant I walked into the real exam calm and prepared."

    Aria Thompson

    IT Service Desk Analyst, Auckland

    0/0

    Opened the Door to a New Role

    "I came from a support background with no formal framework knowledge. This training gave me the language and structure I needed, and I moved into an incident management role within a few months of certifying."

    James Whitfield

    Incident Coordinator, Wellington

    0/0

    Current and Genuinely Useful

    "Clear, current and well paced. The trainer connected ITIL 5 to the Agile and DevOps ways we already work, which made the lifecycle and continual improvement topics genuinely useful day to day."

    Ravi Naidu

    DevOps Engineer, Christchurch

    0/0

    One Shared Language Across the Team

    "We trained a whole service desk team through Invensis Learning. Everyone now describes incidents, changes and improvements the same way, and our handovers are noticeably smoother. The onsite delivery fitted our roster perfectly."

    Sarah Nguyen

    L&D Manager, Telecommunications Sector

    0/0

    Right Framework for Our Cloud Shift

    "As we moved services to the cloud, we needed our operations team on the current ITIL edition fast. The corporate programme was well organised, aligned to the latest syllabus, and the reporting kept me across everyone's progress."

    Michael O'Brien

    IT Operations Lead, Public Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value in modern digital environments.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value in modern digital environments.

    Who should take ITIL 5 Foundation in New Zealand?

    It suits IT and business professionals at any stage, including service desk analysts, incident and change practitioners, product owners, and DevOps or Agile engineers. There are no prerequisites, so it is open to anyone wanting current-edition service management knowledge.

    Is ITIL 5 Foundation recognised in New Zealand?

    Yes. ITIL is the world's most widely adopted service management framework and is recognised by employers across New Zealand and globally, including IT services, government, banking and telecommunications organisations. PeopleCert operates in over 200 countries.

    Is ITIL 5 Foundation worth it for my career?

    Yes. It proves current-edition ITSM knowledge that New Zealand employers actively seek, and it maps to roles from service desk analyst through to service management, where salaries reach around NZ$115,000 to NZ$149,000. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management, and a stronger emphasis on value co-creation and sustainability.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in New Zealand?

    Training packages are quoted in NZD and vary by format and inclusions, so exact pricing is available on request. The programme typically bundles courseware, mock exams and support. Request a quote for current New Zealand pricing and upcoming batches.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes syllabus-aligned courseware, industry case studies, practice questions and mock exams, first-attempt guidance, and learner support. Many packages also include the PeopleCert exam voucher. Confirm the exact inclusions when you request a quote.

    Is the exam fee included in the training price?

    In many packages the PeopleCert exam voucher is included, though this varies by option. PeopleCert bills the exam under regional pricing, so confirm whether the voucher is bundled in your chosen plan when you speak with an advisor.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and whole IT functions across New Zealand. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas, from the ITIL Value System to Value Stream Mapping and Management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to build your readiness across all nine topic areas.

    Where can I take the exam in New Zealand?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    Do I need any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to prepare you for the exam.

    What happens if I do not pass the first time?

    You can re-sit the exam through PeopleCert. Our training includes mock exams and first-attempt guidance to give you the best chance of passing, and selected plans offer a retake option. Confirm the current re-sit policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Do I need prior ITIL experience to take this course?

    No prior experience is needed. The course is designed as a modern, digital-era entry point and builds concepts from the ground up, so beginners and ITIL 4 holders alike can follow along comfortably.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each to real service work.

    What learning materials are included?

    You receive syllabus-aligned courseware, industry-driven case studies, practice questions, mock exams, and reference materials mapped to the nine ITIL 5 Foundation topic areas, delivered by accredited trainers.

    Is the courseware aligned to the latest syllabus?

    Yes. The courseware is aligned to the current AXELOS ITIL 5 Foundation (Version 5.0) syllabus, so you learn the latest framework, including the ITIL Value System and Value Stream Mapping and Management.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in New Zealand?

    We offer online (live virtual) instructor-led training, self-paced e-learning, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start ITIL 5 Foundation training?

    New live virtual and corporate batches run regularly, and self-paced learning lets you begin straight away. Check the upcoming schedules or speak with an advisor to find the next start date that works for you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the ability to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.