Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?Your Entry Point to Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is AXELOS and PeopleCert's entry-level qualification in digital product and service management, and our ITIL 5 Foundation certification training in Christchurch prepares you to pass the current Version 5.0 exam with confidence. It introduces the ITIL Value System, value co-creation, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments. ITIL 5 is the fifth iteration of the IT Infrastructure Library, evolving beyond ITIL 4 with an explicit focus on digital products and services, a full product and service lifecycle, and dedicated Value Stream Mapping and Management. For Christchurch professionals in managed services, government, health and the fast-growing Canterbury tech sector, this credential proves you can work the modern, value-led way employers now expect. The course suits IT and business professionals alike, with no formal prerequisites. Delivered in live virtual and classroom formats, it takes you from the core concepts to exam-ready in a supported, practical journey. Start your ITIL 5 Foundation path with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Christchurch, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry Point to Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Christchurch, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ChristchurchDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Foundation Credential Is Worth EarningFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in ChristchurchWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Christchurch

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in ChristchurchRoles, Demand and Pay

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation signals current, digital-era knowledge to Christchurch employers. As the South Island's tech capital, Canterbury is home to thousands of tech firms and a maturing base of managed service providers, government agencies and health IT teams that run always-on digital services. Demand spans the ladder, from service desk analyst to IT service delivery and service management leadership, and here is what the local market is telling us.

    Market Forces Driving ITIL Demand in Christchurch

    ITIL 5 Foundation is more than a certificate. It is a modern service management foundation that Christchurch employers value. Join professionals who deliver value the digital-era way and start your ITIL 5 journey today.

    Your Christchurch Career Transformation

    The ITIL 5 Foundation Career Shift

    For Christchurch IT Professionals

    Christchurch's digital services market is expanding with tech-sector growth, government transformation and managed services, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: SEEK, PayScale, Glassdoor, Indeed, ERI SalaryExpert (New Zealand) 2026.

    How to Get ITIL V5 Founfdation Certified in Christchurch Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Christchurch is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationPractical Digital Service Management Capability

    The ITIL 5 Foundation programme builds a rounded understanding of digital product and service management, mapped to the nine official topic areas in the Version 5.0 syllabus. By the end, you can speak the language of modern ITSM and are ready for the closed-book, 40-question exam.

    Digital Service Management Concepts

    Explain what distinguishes digital products and services, how value is created, and how products and services are managed across their full lifecycle in modern environments.

    Value Co-Creation and the Four Dimensions

    Describe how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability across the four dimensions of service management.

    The ITIL Value System and Governance

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven ITIL Guiding Principles

    Apply the guiding principles, from focus on value and start where you are to keep it simple and practical, and optimise and automate, to make better real-world decisions.

    Product and Service Lifecycle Practice

    Work through the lifecycle stages from discovery and design to build, operation, delivery and support, and see how they connect to create value at every step.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Christchurch?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Christchurch?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Christchurch and New Zealand. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. As a dedicated ITIL Version 5 Foundation training company in Christchurch, we provide a professional learning experience built around practical understanding, real-world application and exam readiness, whether you enrol as an individual or arrange group training for your team.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • PeopleCert-accredited trainers with real IT service management experience
    • Flexible formats: live virtual, classroom and corporate group training
    • Courseware aligned to the AXELOS ITIL 5 Version 5.0 syllabus
    • Practice questions and mock exams mapped to the 40-question exam format
    • Guidance to help you prepare for the exam on your first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified quality and security standards

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ChristchurchInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Christchurch

    Crowne Plaza Christchurch, an IHG Hotel, Christchurch

    ITIL Version 5 Foundation Training Location in Christchurch

    Sudima Christchurch City, 47-49, Salisbury Street, Christchurch Central, Christchurch, Christchurch City, Canterbury, 8013, New Zealand / Aotearoa

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    Corporate ITIL 5 Foundation TrainingFor Your Christchurch Teams

    • Suitable for small, medium and large service and delivery teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with relevant IT service management experience
    • Role-based examples that improve workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Christchurch and wider New Zealand

    Leading Organisations

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    What Our Learners Say

    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation course made the Value System and value streams genuinely click for me. The mock exams matched the real 40-question format, and I passed first time. I now use the guiding principles in my service desk work every week."

    Aroha Ngata

    Service Desk Team Lead

    0/0

    Clear Path from ITIL 4 to ITIL 5

    "I was updating from ITIL 4 and the trainer explained the Version 5.0 changes clearly, especially the product and service lifecycle. The live online sessions were practical and easy to follow around my job in Christchurch."

    James Whitfield

    IT Support Analyst

    0/0

    Accessible Even Without an IT Background

    "Coming from a business background rather than IT, I was worried the content would be too technical. It was not. The concepts on value co-creation and continual improvement helped me work far better with our digital teams."

    Priya Sharma

    Business Operations Coordinator

    0/0

    A Shared Framework Across the Team

    "We trained our whole service delivery team through Invensis Learning. The onsite sessions were tailored to our environment and gave everyone a shared ITIL 5 language. Handoffs and incident handling have noticeably improved since."

    Daniel Cooper

    IT Operations Manager, Managed Services

    0/0

    Reliable Partner for Team Upskilling

    "As an L&D lead, I needed a provider who could upskill a mixed IT and business group on modern service management. The scheduling was flexible and the accredited trainer kept everyone engaged. Strong pass results across the cohort."

    Megan Reid

    Learning and Development Manager, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation proves current, digital-era knowledge to Christchurch employers. With Canterbury's tech sector, managed service providers, government and health IT all hiring, the credential supports roles from service desk analyst through to service management leadership.

    General

    Is ITIL 5 Foundation worth it for a career in Christchurch?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation proves current, digital-era knowledge to Christchurch employers. With Canterbury's tech sector, managed service providers, government and health IT all hiring, the credential supports roles from service desk analyst through to service management leadership.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT professionals, those updating from ITIL 4, digital product owners and business staff who work with service teams.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 Version 5.0 is the fifth iteration of the IT Infrastructure Library. Compared with ITIL 4, it adds an explicit focus on digital product and service management, a full product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, and an updated ITIL Value System.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can confirm current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, practice questions and mock exams, trainer-led sessions and learner support. Many packages also include the PeopleCert exam voucher. For exact inclusions and a quote for Christchurch, request a quote or talk to a learning advisor.

    How much does ITIL 5 Foundation training cost in Christchurch?

    Pricing varies by format, whether the exam voucher is bundled, and group size. We offer live virtual, classroom and corporate options at competitive rates. Contact us for current pricing in New Zealand dollars, or request a quote for your preferred batch.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert ITIL 5 Foundation exam voucher with the training, while others price it separately. PeopleCert sets exam pricing by region and channel, so ask a learning advisor which package includes the voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, delivery teams and mixed IT and business groups in Christchurch. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation Version 5.0 syllabus from PeopleCert and AXELOS, and is delivered online with proctoring via PeopleCert OnVUE or at an authorised test centre.

    How many questions are on the exam and how long is it?

    There are 40 questions to complete in 60 minutes (one hour). The exam is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions are designed to build broad mastery across all nine topic areas so you can pass with confidence.

    What if I do not pass on my first attempt?

    Our training includes practice questions, mock exams and trainer guidance specifically to prepare you to pass first time. If you need to re-sit, PeopleCert manages exam re-sits and current re-sit fees, and our team can guide you through booking again.

    Where can I take the ITIL 5 Foundation exam in New Zealand?

    You can take the exam online from home or office through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is commonly arranged as part of your training and exam package.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management, matching the nine official Version 5.0 topic areas.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners and non-IT professionals can take it. The training explains concepts from the ground up, with practical examples and support to help every learner keep pace.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the AXELOS ITIL 5 Foundation Version 5.0 syllabus published by PeopleCert, covering all nine topic areas assessed in the current exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the 40-question, closed-book format, plus topic-wise checks to help you identify weak areas and build readiness.

    How long is the training and how is it delivered?

    The ITIL 5 Foundation programme runs for 16 hours, delivered as two full days or four half-days depending on the schedule. You can attend live virtual, classroom or corporate group sessions to suit your availability.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format and batch, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Christchurch?

    We offer live virtual instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule. Online (live virtual) delivery lets you join from anywhere in New Zealand.

    Are there any prerequisites to enrol?

    No. There are no prerequisites for ITIL 5 Foundation, so you can enrol regardless of your education, experience or prior ITIL knowledge. It is open to IT and business professionals alike.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.