Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?Your Entry Point to Modern Service Management

    The ITIL 5 Foundation Certification Training in Auckland gives IT and business professionals a modern, globally recognised grounding in digital product and service management. ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it introduces the ITIL Value System, value co-creation, and the product and service lifecycle that drive value in today's digital organisations. Built on ITIL 5 (Version 5.0), the current fifth iteration of the IT Infrastructure Library, the course suits service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners across Auckland's banking, telecommunications, and public-sector employers. Over a focused 16-hour programme you learn the seven guiding principles, the four dimensions of product and service management, and value stream mapping. If you want a credential that Auckland employers recognise and that opens senior service management roles, start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Auckland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry Point to Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Auckland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in AucklandDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays OffFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in AucklandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Auckland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers and Pay in AucklandWhere ITIL 5 Leads

    ITIL is the most widely adopted service management framework in New Zealand, and ITIL 5 Foundation signals that you understand how modern digital products and services create value. Auckland's banks, telecommunications providers, IT services firms, and public-sector agencies all run large service operations that reward this knowledge. Demand spans service desk and incident roles through to service delivery and IT operations leadership, and here is what the local market is telling us right now.

    Why ITIL Skills Are in Demand Across Auckland

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who make digital services deliver value. Join learners across Auckland building modern service management skills. Start your journey today.

    Your Auckland Career Transformation

    Your Auckland Service Management Career, Before and After

    The Shift ITIL 5 Foundation Makes

    Auckland's IT market is expanding with cloud investment, AI adoption, and digital transformation, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Auckland and New Zealand) 2026.

    How to Get ITIL V5 Founfdation Certified in Auckland Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Auckland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities That Transfer Straight to Your Role

    This training helps learners build a working understanding of modern digital service management and prepare for the Foundation exam. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and the service lifecycle create value.

    Digital Product and Service Foundations

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.

    Applying the ITIL Value System

    See how guiding principles, governance, value chain activities, management practices, and continual improvement work together as one integrated system to co-create value.

    Working Across the Four Dimensions

    Take a holistic view using Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors.

    Putting the Seven Guiding Principles to Work

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    Managing the Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they connect to create value.

    Value Stream Mapping and Continual Improvement

    Identify, map, and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term results.

    Who Should TakeITIL V5 Foundation Certification Training in Auckland?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Auckland

    As a trusted ITIL Version 5 Foundation training company in Auckland, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Auckland who want current, credible service management skills. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery, and practical exam preparation. Whether you enrol as an individual or arrange group training for your team, we provide a professional learning experience built around real-world application, clear support, and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Accredited, experienced trainers with real IT service management expertise
    • Courseware aligned to the AXELOS ITIL 5 (Version 5.0) syllabus
    • Flexible formats: live virtual instructor-led, corporate group, and focused one-to-one
    • Industry case studies and mock exams to build first-attempt confidence
    • ITIL 5 Foundation exam voucher through PeopleCert
    • Dedicated learner support before, during, and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AucklandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Auckland

    Cordis, Auckland by Langham Hospitality Group, Auckland

    ITIL Version 5 Foundation Training Location in Auckland

    Hilton Auckland, 147, Quay Street, Princes Wharf, Wynyard Quarter, City Centre, Auckland, Waitematā, Auckland, 1001, New Zealand / Aotearoa

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    ITIL 5 Training for Auckland TeamsFor Your Organisation

    • Suitable for small, medium, and large service and operations teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through live virtual, onsite, or blended formats
    • Accredited trainers with real IT service management experience
    • Role-based examples relevant to banking, telco, and public-sector IT
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Auckland and wider New Zealand

    Trusted by Leading Organisations

    DatacomSpark New ZealandANZAir New ZealandFonterraAuckland Council

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the four dimensions genuinely click. The mock exams mirrored the real questions, and I passed the Foundation exam on my first attempt while working full time."

    Aroha Wallace

    Service Desk Team Lead

    0/0

    Great Fit with Agile and DevOps

    "Coming from a DevOps background, I finally understood how ITIL 5 fits alongside our Agile ways of working. The value stream mapping module was the most useful part for my day-to-day role."

    Daniel Fletcher

    DevOps Engineer

    0/0

    Practical and Easy to Apply

    "Clear, well-paced sessions and practical examples throughout. The guiding principles are now something I actually apply when prioritising incidents rather than just theory for the exam."

    Priya Naidu

    IT Support Analyst

    0/0

    Aligned Our Whole Operations Team

    "We enrolled our service operations team and the group training was tailored to our environment. Everyone now shares the same language for service value and continual improvement, which has smoothed our handovers."

    Mark Sullivan

    IT Operations Manager, Financial Services

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    Flexible and Reliable for Our Team

    "As an L&D lead I needed accredited training that fit around shift schedules. The flexible delivery and strong pass results made this an easy programme to roll out across our support desks."

    Hannah Reeves

    Learning and Development Lead, Telecommunications

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    General

    What is ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    Is ITIL 5 Foundation worth it for professionals in Auckland?

    Yes. ITIL is the most widely adopted service management framework in New Zealand, and Auckland's banks, telcos, IT services firms, and public-sector agencies value the credential. It supports roles from service desk and incident management through to service delivery and IT operations leadership.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    Who should take the ITIL 5 Foundation course?

    It suits IT professionals new to ITIL, service desk and operations staff, digital product managers, and Agile, DevOps, or SRE practitioners. Business professionals who work with digital service teams also benefit, as no prior ITIL knowledge is required.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Auckland?

    Training is quoted in New Zealand dollars and varies by format and schedule, so pricing is available on request. The PeopleCert exam fee is billed separately under regional pricing. Request a quote to see the current fee for your preferred batch.

    What is included in the course fee?

    The fee typically includes syllabus-aligned courseware, instructor-led sessions, industry case studies, practice questions, and mock exams. An ITIL 5 Foundation exam voucher is usually included; confirm inclusion when you request a quote.

    Is the exam fee included in the training price?

    The PeopleCert exam is often bundled as a training and exam package, but this varies by plan. Confirm whether the exam voucher is included when you enquire, and we will detail exactly what your fee covers.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations, and cross-functional teams. Ask about corporate and group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas, from digital product and service management concepts to value stream mapping.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for the exam?

    You need 65% to pass, which is 26 out of 40 questions correct. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. It is typically arranged as part of your training and exam package.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience, or prior ITIL knowledge.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as a modern entry point and needs no prior ITIL or service management experience. Trainers build concepts from the ground up with practical examples and hands-on practice.

    What learning materials are provided?

    You receive courseware aligned to the ITIL 5 (Version 5.0) syllabus, industry case studies that illustrate service value in real scenarios, practice questions, and full mock exams to build exam readiness.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, delivered either as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the Foundation exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Auckland?

    You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you will receive access to session details, courseware, and learning resources. Speak with an advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual instructor-led training (online), corporate group training for teams, and focused one-to-one training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for Auckland and wider New Zealand learners. See upcoming schedules or talk to a learning advisor to find the next start date that works for you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment.