Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL Version 5 Foundation certification training in Hamilton gives you a recognised, digital-era route into IT service management. Built on the current ITIL 5 (Version 5.0) syllabus, it introduces the ITIL Value System, value co-creation, and the product and service lifecycle that modern organisations use to create and continually improve value. This programme suits IT professionals, service desk analysts, digital product owners, and business staff across the Waikato who want a current, globally respected credential. You learn the seven guiding principles, the four dimensions of product and service management, and how continual improvement and value stream mapping drive better outcomes. With Hamilton's growing technology, agritech, healthcare, and public sector employers moving from ITIL 4 to ITIL 5, certified professionals stand out. Prepare for the 40-question Foundation exam and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hamilton, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hamilton, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in HamiltonDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Getting ITIL 5 CertifiedSkills, Recognition, and Career Growth

    ITIL V5 Foundation Exam Format in HamiltonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Hamilton

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in HamiltonRoles, Demand, Pay in Waikato

    ITIL is the most widely adopted IT service management framework, and ITIL 5 Foundation gives Hamilton professionals a current, digital-era credential that employers recognise. Demand spans the Waikato technology sector, agritech, healthcare, tertiary education, and local government, where teams manage complex digital products and services. Roles run from service desk analyst to IT service delivery, operations, and service manager, and here is what the local market is telling us right now.

    Waikato Demand Drivers Behind ITIL 5 Skills

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who want to lead value-driven service delivery. Join learners across Hamilton building current ITSM skills. Start your journey today.

    Your Hamilton Career Transformation

    The Difference ITIL 5 Foundation Makes

    Your Waikato Career Shift

    Hamilton's IT market is growing with digital transformation across technology, health and public services, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.

    Sources: Payscale, SEEK, ERI SalaryExpert (New Zealand) 2026.

    How to Get ITIL V5 Founfdation Certified in Hamilton Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Hamilton is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will GainBuilt Around the Version 5.0 Syllabus

    This training builds current, practical service management capability grounded in the AXELOS (PeopleCert) ITIL 5 Version 5.0 syllabus. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare with confidence for the Foundation exam.

    Digital Product and Service Management

    In ITIL 5 Foundation you learn how modern organisations create value through digital products and services, from discovery to delivery, and why continual improvement sits at the core of the framework.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for value co-creation.

    The Seven Guiding Principles

    Apply the seven guiding principles, including focus on value, start where you are, and progress iteratively with feedback, to make better decisions in real digital environments.

    The Four Dimensions

    Take a holistic view using the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Product and Service Lifecycle

    Work through each lifecycle activity, from discovery and design to operation, delivery and support, and see how they connect to create and sustain value for consumers.

    Continual Improvement and Value Streams

    Use the continual improvement model and value stream mapping to make work visible, remove waste, and improve flow and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Hamilton?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in HamiltonAccredited, Flexible, Learner-First

    A trusted ITIL Version 5 Foundation training company in Hamilton, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Hamilton and the Waikato who want a current, globally recognised service management credential. As a PeopleCert Accredited Training Organization, we combine accredited trainers, ITIL 5 aligned courseware, flexible delivery, and thorough exam preparation. Whether you are enrolling as an individual or arranging training for your team, we provide a professional learning experience built around practical understanding, real-world application, and Foundation exam success.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned courseware
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • Flexible live virtual, classroom and onsite formats for learners and teams
    • Structured 16-hour programme covering all nine Foundation topic areas
    • Practice questions and mock exams to prepare for the Foundation exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your training
    • Trusted by professionals and organisations across many industries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in HamiltonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Hamilton

    Novotel Tainui, Victoria Street, Hamilton Central, Hamilton City, Waikato, 3240, New Zealand / Aotearoa

    ITIL Version 5 Foundation Training Location in Hamilton

    Distinction Hamilton Hotel & Conference Centre, Hamilton

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    ITIL 5 Foundation Team TrainingAcross Hamilton and Waikato

    • Suitable for small, medium and large teams
    • Customised schedules based on your team's availability
    • Flexible onsite, live virtual or hybrid delivery across the Waikato
    • Accredited trainers with real IT service management experience
    • Role-based examples that fit your service delivery context
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams in Hamilton and across New Zealand

    Organisations We Support

    DatacomGallagher GroupCompany-XFonterraTe Whatu OraUniversity Of Waikato

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. The mock exams matched the real Foundation exam closely, and I passed on my first attempt while working full time on our service desk."

    Anahera Wright

    Service Desk Analyst

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    A Clear Step up to Current ITIL 5

    "Coming from an older ITIL background, the ITIL 5 content on the product and service lifecycle and value streams was exactly what I needed. I now apply continual improvement thinking to my day-to-day support work."

    Tom Fraser

    IT Support Specialist

    0/0

    Practical and Well Paced

    "Well structured and practical. The four dimensions and the seven guiding principles were explained with real examples, which helped me connect the theory to service delivery in my Waikato team."

    Priya Sharma

    Aspiring IT Service Manager

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    Upskilled Our Whole Operations Team

    "We enrolled our operations team to move from ITIL 4 to ITIL 5. The onsite delivery was flexible and the shared language around value and continual improvement has already improved how we run services."

    Michael Tan

    IT Operations Lead, Healthcare Provider

    0/0

    Consistent Practice Across Our Teams

    "As a managed services provider we needed consistent service management practice across teams. The ITIL 5 Foundation programme gave our staff a common framework and the corporate coordination made scheduling easy."

    Rachel O'Connor

    Service Delivery Manager, Managed IT Services Firm

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised, current-edition service management credential from AXELOS (PeopleCert), and Hamilton employers across technology, healthcare, education and government value certified professionals. It opens roles from service desk analyst to service delivery and operations manager. Talk to a learning advisor to plan your path.

    General

    Is the ITIL 5 Foundation certification worth it in Hamilton?

    Yes. ITIL 5 Foundation is a globally recognised, current-edition service management credential from AXELOS (PeopleCert), and Hamilton employers across technology, healthcare, education and government value certified professionals. It opens roles from service desk analyst to service delivery and operations manager. Talk to a learning advisor to plan your path.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices organisations use to create and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, a dedicated topic on value stream mapping and management, and an updated ITIL Value System.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT professionals, service desk analysts, digital product owners, DevOps and Agile practitioners, and business staff who work with digital service teams. There are no prerequisites, so it is open to anyone wanting a current service management credential.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions, mock exams, and learner support, with the PeopleCert exam voucher often bundled in. Contact us for a quote and to confirm what is included in your plan.

    How much does ITIL 5 Foundation training cost in Hamilton?

    Training prices vary by format, whether you choose live virtual, classroom or corporate delivery, and whether the exam voucher is bundled. Fees are quoted in New Zealand dollars. Request a quote for current pricing and any group offers.

    How much is the ITIL 5 Foundation exam fee?

    The exam fee is set by PeopleCert and varies by region and purchasing channel, so it is best confirmed at peoplecert.org. Many training packages include the exam voucher in the overall fee. Ask a learning advisor for the current bundled price.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams across Hamilton and the Waikato. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Fees are quoted in New Zealand dollars. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. You have 60 minutes to complete it, and it is based on the AXELOS (PeopleCert) ITIL 5 Version 5.0 syllabus covering nine topic areas.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. The training includes practice questions and mock exams to help you prepare across all nine topic areas.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare well.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged as part of your training and exam package.

    What if I do not pass the exam on the first attempt?

    If you do not pass first time, you can resit the exam through PeopleCert; resit fees and policy are confirmed at peoplecert.org. Our mock exams and trainer guidance are designed to help you prepare thoroughly and pass with confidence.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level, awareness-level qualification with no prerequisites, so beginners are welcome. The training explains every concept from the ground up and includes practice to build your confidence.

    How long is the ITIL 5 Foundation training?

    The programme is delivered as 16 hours of instructor-led training, usually over two full days or four half-days. It covers all nine Foundation topic areas and prepares you for the 40-question exam.

    What learning resources are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams. These materials reinforce the ITIL Value System, guiding principles and lifecycle concepts and help you identify areas to revise before the exam.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation Version 5.0 syllabus, so you study the current framework, including digital product and service management and value stream mapping.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, and gain access to schedules and learning resources. New batches run regularly for Hamilton learners. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training. You can choose the format that best fits your schedule and how you prefer to learn.

    Do you offer ITIL 5 training online?

    Yes. Our online, live virtual instructor-led ITIL 5 training lets you learn in real time from anywhere in the Waikato, with the same accredited trainers and materials as our classroom sessions.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Reach out to our team for the details that apply to your enrolment, and we will help you find the best option.