Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Earn It in Cebu City?Your Entry into Modern ITSM

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, and this ITIL 5 Foundation certification training in Cebu City gives you a clear, supported route to earning it. ITIL 5 (Version 5.0) is the current edition of the world's most widely adopted IT service management framework, published by PeopleCert, introducing digital product and service management, the ITIL Value System and value co-creation for the modern digital era. Cebu City runs one of the largest IT-BPM clusters in the Philippines, with close to 300,000 people employed across Cebu IT Park and Cebu Business Park, so recognised service management skills are in real demand from the global firms based here. The credential helps IT and business professionals speak a shared language of value, governance and continual improvement. Whether you are new to the framework or updating from an earlier version, the 5th edition is open to everyone with no prerequisites. Start your ITIL journey with Invensis Learning and build capability that employers across Cebu and beyond recognise.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cebu City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Earn It in Cebu City?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cebu City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Cebu CityDo You Qualify for the ITIL V5 Foundation Exam?

    Why This Credential Pays off for Your CareerSkills Employers in Cebu Reward

    ITIL V5 Foundation Exam Format in Cebu CityWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Cebu City

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Foundation Careers in Cebu CityRoles, Demand and Pay

    IT service management skills are a strong marker of employability across Cebu City, valued by the IT-BPM firms, global in-house centres, BFSI shared services and product teams that run large, client-facing digital operations. As Cebu's outsourcing cluster automates routine work and wins higher-value service delivery, employers increasingly want people who understand the current ITIL framework. Demand runs from service desk analyst up to incident, change and service delivery manager, and here is what the local market is telling us right now.

    Service Management Challenges Fuelling ITIL Demand in Cebu City

    ITIL 5 Foundation is more than a credential. It is a career step for anyone in Cebu's IT-BPM sector who wants to connect IT work to value. Join professionals learning the current framework and lead on service quality. Start your journey today.

    Your Cebu City Career Transformation

    Your Service Management Career, Before and After ITIL 5

    The Shift This Credential Delivers

    Cebu's IT-BPM and shared services market keeps expanding with digital transformation and higher-value delivery work, and employers increasingly separate professionals with current service management credentials from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Jobstreet, Glassdoor (Philippines) 2026.

    How to Get ITIL V5 Founfdation Certified in Cebu City Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Cebu City is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CourseValue Streams, Practices and the ITIL Value System

    This training helps learners build practical service management knowledge and prepare for the ITIL 5 Foundation exam. By the end, you can describe how value is co-created and apply the core concepts of the framework at work.

    Digital Product and Service Management

    The skills covered in ITIL 5 Foundation start here: understand how modern digital products and services create value across their lifecycle, from discovery and design through to operation, delivery and support.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to co-create value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    Value Co-Creation and the Four Dimensions

    Weigh outcomes, costs, risks, experience and sustainability, and balance the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    ITIL Management Practices

    Learn how management practices such as incident management, change enablement and the service desk enable consistent, effective ways of working across teams.

    Value Streams and Continual Improvement

    Map value streams to improve flow, visibility and outcomes, and apply the continual improvement model to sustain results over time.

    Who Should TakeITIL V5 Foundation Certification Training in Cebu City?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PHP 83880

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 83880

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Cebu CityAccredited and Trusted

    As a trusted ITIL Version 5 Foundation training company in Cebu City, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations looking to build modern service management capability and pass the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Cebu, Invensis Learning provides a professional experience designed around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 content
    • Trainers accredited by recognised governing bodies with real ITSM experience
    • 16-hour ITIL 5 Foundation programme covering all nine topic areas
    • Flexible online (live virtual), classroom and corporate delivery formats
    • ITIL 5 aligned courseware, industry case studies and practice questions
    • PeopleCert exam voucher and first-attempt guidance included
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Dedicated learner support before, during and after training

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Cebu CityInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Cebu City

    Radisson Blu Hotel Cebu, Sergio Osmeña Avenue, Carreta, Cebu City, Central Visayas, 6000, Philippines

    ITIL Version 5 Foundation Training Location in Cebu City

    Marco Polo Plaza, Apas, Cebu City, Central Visayas, 6000, Philippines

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    Corporate ITIL Training in Cebu CityUpskill Your Whole Team

    • Tailored ITIL 5 training for IT, service desk and delivery teams
    • Flexible onsite, live virtual or hybrid delivery for shift schedules
    • Standardise service management practice across your Cebu centres
    • Accredited trainers with real IT service management experience
    • Group pricing and coordinated scheduling for large teams
    • Progress tracking and post-training support for your organisation
    • Align IT delivery to business value with the ITIL Value System

    Trusted by Leading Employers

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    What Our Learners Say

    A Clear Framework for Service Work

    "The ITIL 5 training gave me the vocabulary and structure I was missing on the service desk. I now understand how our work links to value, and the guiding principles help me handle incidents far more calmly."

    Maria Elena Reyes

    Service Desk Team Lead

    0/0

    Beginner Friendly and Practical

    "As someone new to ITIL, I was worried the concepts would be too abstract. The trainer used real examples from IT operations, and the mock questions made the exam much less intimidating. Passed on my first attempt."

    John Paul Bautista

    IT Support Analyst

    0/0

    Value Stream Thinking That Sticks

    "The sessions on value streams and continual improvement changed how I see my daily work. I can now spot waste in our processes and suggest better ways of working with real confidence."

    Karen Lim

    Incident Coordinator

    0/0

    Consistency Across the Whole Team

    "We trained a full shift of service desk staff on ITIL 5, and the shared language showed up almost immediately. Handoffs are cleaner and our incident reporting is far more consistent across the team."

    Antonio Villanueva

    IT Operations Manager, BPO Sector

    0/0

    Flexible Delivery for a Shift-Based Team

    "Invensis Learning delivered flexible sessions that fit around our shift patterns, which mattered for a shared services team. The corporate coordination and progress updates were excellent, and our people were exam-ready on time."

    Grace Tan

    L&D Manager, Financial Services Shared Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, published by PeopleCert. It introduces digital product and service management, the ITIL Value System and value co-creation, and no prior ITIL knowledge is required.

    General

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, published by PeopleCert. It introduces digital product and service management, the ITIL Value System and value co-creation, and no prior ITIL knowledge is required.

    Is ITIL 5 Foundation worth it for professionals in Cebu City?

    Yes. Cebu's IT-BPM sector employs close to 300,000 people, and a recognised service management credential helps you stand out for service desk, incident and delivery roles. It is a practical first step toward higher-paying service management work.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the current edition. It adds an explicit focus on digital product and service management, the product and service lifecycle, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    Who should take ITIL 5 Foundation?

    It suits IT professionals, service desk staff, digital product managers, DevOps and Agile practitioners, and business professionals who work with digital service teams. The credential is open to all, whatever your background.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. You renew by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify the current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Cebu City?

    Pricing is available on request and varies by format and schedule. Instructor-led and corporate options are quoted in local currency. Request a quote to see current fees and upcoming batches.

    What is included in the course fee?

    The fee typically includes ITIL 5 aligned courseware, industry case studies, practice questions, mock exams and first-attempt guidance. The PeopleCert exam voucher is included in most packages. Confirm inclusions when you enrol.

    Is the exam fee included in the training price?

    In most accredited packages the ITIL 5 Foundation exam voucher is included. PeopleCert exam pricing varies by region and channel, so confirm the current inclusion when you book. Available on request.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with coordinated scheduling and volume-based pricing for teams across Cebu. Ask about group rates for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    It is a closed-book exam of 40 single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert. It tests your understanding at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly.

    Are there prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. It is usually arranged through your training provider as part of the package.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    It covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. There are no prerequisites and the course starts from core concepts, so beginners and those completely new to ITIL can follow it comfortably with trainer support.

    What are the seven ITIL guiding principles?

    Focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    How long is the training programme?

    The ITIL 5 Foundation programme runs for 16 hours, usually delivered over two full days or four half-days, covering all nine Foundation topic areas.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams to reinforce the concepts and prepare you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    Choose your preferred format on the Invensis Learning website and complete payment, then you receive schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule.

    How soon can I start?

    New cohorts run regularly. Contact us to see upcoming batches in Cebu and pick a schedule that suits you.

    Can I reschedule or transfer my booking?

    Yes. Selected plans allow you to reschedule or transfer to another batch. Contact support to arrange this.

    Is the course suitable for corporate teams in Cebu?

    Yes. We deliver onsite and live virtual group training for IT and service teams across Cebu, with coordinated scheduling and progress tracking. Ask about corporate training for a group quote.