Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and it introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create and improve value. This ITIL 5 Foundation certification training in Pasig gives you that grounding through instructor-led, PeopleCert-aligned preparation. Built on ITIL 5 (Version 5.0), the current edition published by PeopleCert, the programme covers all nine Foundation topic areas and prepares you for the 40-question, closed-book exam. It suits IT and business professionals across Ortigas and Metro Manila who want a modern, digital-era entry point to service management, whether they are new to ITIL or updating from ITIL 4. With Pasig's Ortigas Center anchoring one of Metro Manila's largest IT-BPM and global capability centre clusters, employers increasingly value certified service management talent. Start your ITIL 5 journey with Invensis Learning and turn recognised best practice into real career momentum.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pasig, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pasig, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in PasigDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Lift

    ITIL V5 Foundation Exam Format in PasigWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Pasig

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Careers in PasigRoles, Demand and Earning Potential

    ITIL 5 Foundation is becoming a practical marker of modern service management capability across Pasig, where Ortigas Center anchors one of Metro Manila's largest IT-BPM and global capability centre clusters. As employers shift from transactional work to analytics, transformation and higher-value services, certified ITSM professionals are in demand, from service desk analysts to service delivery and IT operations managers. Here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand in Pasig?

    ITIL 5 Foundation is more than a certificate. It is your entry into modern digital service management. Join professionals across Pasig who are turning best practice into career growth. Start your journey today.

    Your Pasig Career Transformation

    Where ITIL 5 Foundation Takes Your Career

    A Clear Before and After

    Pasig's IT-BPM and global capability centre employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert, Jobstreet (Philippines) 2026.

    How to Get ITIL V5 Founfdation Certified in Pasig Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Pasig is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildGrounded in the ITIL 5 Version 5.0 Syllabus

    This ITIL 5 Foundation course covers all nine Foundation topic areas, from digital product and service management to value stream management. By the end, you can apply the ITIL Value System, the guiding principles and continual improvement in real digital service settings.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    Learn how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    Value Co-Creation

    Weigh outcomes, costs, risks, experience and sustainability, and see how value is co-created with consumers and stakeholders rather than delivered alone.

    The Four Dimensions

    Apply the Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers dimensions holistically to every service.

    The Seven Guiding Principles

    Use focus on value, start where you are, progress iteratively with feedback and the other principles to make better, more practical service decisions.

    The Product and Service Lifecycle

    Follow discovery, design, build, operation, and delivery and support, and understand how each stage works together to create value.

    ITIL Management Practices

    Explore how ITIL 5 management practices and official practice guides enable consistent, effective ways of working that adapt to your organisation.

    Value Stream Mapping and Continual Improvement

    Map value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term results.

    Who Should TakeITIL V5 Foundation Certification Training in Pasig?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PHP 83880

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 83880

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 TrainingTrusted by Learners Across Pasig

    As a trusted ITIL Version 5 Foundation training company in Pasig, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and teams who want to build modern service management capability and pass the PeopleCert exam. As an accredited training provider, we combine experienced trainers, PeopleCert-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual in Pasig or plan corporate training for your team, we focus on practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert-aligned courseware mapped to the ITIL 5 Foundation Version 5.0 syllabus
    • Experienced, accredited trainers with real IT service management practice
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Structured materials, mock questions and exam-focused preparation
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Trusted globally with training delivery across 100+ countries
    • Practical case studies that connect ITIL 5 to real service scenarios

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PasigInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Pasig

    Marco Polo Ortigas, Meralco Avenue, San Antonio, Pasig First District, Pasig, Eastern Manila District, Metro Manila, 1605, Philippines

    ITIL Version 5 Foundation Training Location in Pasig

    Joy-Nostalg Hotel & Suites Manila Managed by Accor, Pasig

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    Corporate ITIL 5 TrainingUpskill Your Service Teams

    • Suitable for small, medium and large service and IT teams
    • Customised schedules aligned with your team's availability
    • Delivery via onsite, live virtual or hybrid formats in Metro Manila
    • Accredited trainers with real IT service management experience
    • Role-based examples mapped to your service delivery context
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Pasig and global sites

    Leading Organisations

    AccentureCognizantIBMConcentrixManulifeJPMorgan Chase

    What Our Learners Say

    Passed the Foundation Exam with Confidence

    "The trainer explained the ITIL Value System and the guiding principles in a way that finally clicked. I passed the Foundation exam on my first try and now apply value stream thinking to how our service desk handles incidents."

    Miguel Santos

    Service Desk Team Lead

    0/0

    Beginner-Friendly and Practical

    "As someone new to ITIL, I found the course beginner-friendly and very practical. The mock exams matched the real 40-question format well, and I could follow the four dimensions and lifecycle topics without any prior background."

    Andrea Reyes

    IT Support Analyst

    0/0

    A Clean Update from ITIL 4

    "I moved from ITIL 4 and wanted to understand what changed in Version 5.0. The sessions on digital product and service management and value stream management were exactly what I needed to update my knowledge for my incident management role."

    Paolo Cruz

    Incident Manager

    0/0

    Strong Team Upskilling Outcome

    "We enrolled our service delivery team through corporate training. The sessions were tailored to our operations and gave everyone a common language around the ITIL Value System. Our handover and reporting improved noticeably within a quarter."

    Katrina Villanueva

    IT Service Delivery Head, BPO Sector

    0/0

    Flexible Delivery That Fit Our Shifts

    "The flexible scheduling let us train two shifts across our Ortigas site without disrupting operations. The trainers were accredited and responsive, and the standardised practices are helping us prepare for AI-enabled service work."

    Ramon Dela Cruz

    Learning and Development Manager, Shared Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments.

    Is ITIL 5 Foundation worth it for professionals in Pasig?

    Yes. Pasig's Ortigas Center anchors a large IT-BPM and global capability centre cluster where certified service management talent is in demand. ITIL 5 Foundation gives you a recognised, current credential that supports roles from service desk to service delivery and IT operations.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals at any stage, including service desk analysts, IT operations staff, DevOps and Agile practitioners, and product owners or managers who work with digital service teams and want current, digital-era service management knowledge.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options with PeopleCert.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will recognise some concepts, but ITIL 4 is not required.

    Pricing

    How much does ITIL 5 Foundation training cost in Pasig?

    Training fees vary by format and provider, and the PeopleCert exam is billed separately in USD under regional pricing. For current pricing on live online or corporate options, request a quote from a learning advisor.

    What is included in the course fee?

    The fee typically includes PeopleCert-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Confirm whether the exam voucher is bundled when you enrol. Request a quote for full details.

    Is the exam fee included in the training price?

    It depends on the package. The PeopleCert exam fee varies by region and purchasing channel and is sometimes bundled with training. Verify current pricing with PeopleCert and ask your advisor whether the voucher is included.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams across Pasig and Metro Manila. Contact us for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the ITIL 5 Foundation exam format?

    The exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert/AXELOS.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice exam.

    What is the passing score?

    You need 65% to pass, which is at least 26 correct answers out of 40. Aim for broad understanding across all nine topic areas rather than deep focus on any single one.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is often arranged through an accredited training organisation as part of a training and exam package.

    What topics does the exam cover?

    The exam covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam. Retake policies and fees are set by PeopleCert, and our trainers provide preparation and guidance to help you pass. Confirm current resit terms with PeopleCert.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn all nine Foundation topic areas, including digital product and service management, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point and needs no prior experience. The training builds concepts from the ground up with practical examples and support, so beginners and ITIL 4 holders alike can follow it comfortably.

    How long is the training?

    The instructor-led ITIL 5 Foundation programme runs for 16 hours, typically delivered over two full days or four half-days, depending on the schedule format you choose.

    Are practice questions and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the 40-question, closed-book format, helping you find weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert/AXELOS, covering the current ITIL Value System and all nine topic areas.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to begin.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so professionals in Pasig can choose the format that fits their schedule.

    Do you run weekend or weekday batches?

    Yes. We run both weekday and weekend ITIL 5 Foundation batches to suit working professionals in Metro Manila. Check current schedules or ask an advisor for the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.