Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What ITIL 5 Foundation Covers and Why Manila Employers Value ItYour Route into Modern Service Management

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Manila prepares you to speak the language of modern IT service management and apply it at work. ITIL 5 (Version 5.0) is the current fifth iteration of the framework, evolving from ITIL 4 with an explicit focus on digital products and services, value streams and the full lifecycle. There are no formal prerequisites, so the credential is open to IT professionals, service desk staff, digital product owners and business colleagues alike. Metro Manila is one of Asia's largest IT-BPM and global capability centre hubs, where service management maturity is a genuine differentiator. Earning a globally recognised PeopleCert credential positions you for service desk, incident, problem and service delivery roles across the city's technology, banking and healthcare employers. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Manila, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What ITIL 5 Foundation Covers and Why Manila Employers Value ItYour Route into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Manila, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ManilaDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Value of Getting ITIL 5 CertifiedFor Your Career and Your Team in Manila

    ITIL V5 Foundation Exam Format in ManilaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Manila

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Momentum in ManilaWhy the Role Is in High Demand

    ITIL 5 skills are increasingly valued across Metro Manila's IT-BPM, GCC, banking and healthcare employers, who run large service and support operations for clients worldwide. As the Philippine IT-BPM sector targets USD 42 billion in revenue and nearly two million jobs in 2026, and global capability centres expand into higher-value work, service management maturity has become a hiring differentiator. Demand runs from service desk analyst up to service delivery and IT operations manager, and here is what the local market is telling us right now.

    Industry Forces Driving ITIL 5 Demand in Manila

    ITIL 5 is more than a certificate. It is a practical toolkit for the service challenges Manila's IT organisations face every day. Join professionals who turn digital delivery into measurable value. Start your ITIL 5 journey today.

    Your Manila Career Transformation

    Where You Stand Today

    Your Step up to Certified Service Management

    The Philippine IT-BPM market is expanding with digital transformation and GCC growth, and employers increasingly separate professionals who can manage services from those who only run tasks. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, ERI SalaryExpert (Philippines) 2026.

    How to Get ITIL V5 Founfdation Certified in Manila Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Manila is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Gain from ITIL 5 TrainingSkills You Apply from Day One

    Skills covered in ITIL 5 Foundation span all nine official topic areas, from digital product and service management to value stream mapping. By the end of the programme you can apply the ITIL Value System, guiding principles and lifecycle to everyday service delivery.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern ITIL 5 practice.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability across organisations and people, value streams, information and technology, and partners and suppliers.

    Applying the Seven Guiding Principles

    Put focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate into real decisions.

    Navigating the ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to keep value flowing.

    Managing the Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they connect to create value.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, and apply the continual improvement model to sustain progress over time.

    Who Should TakeITIL V5 Foundation Certification Training in Manila?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PHP 83880

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 83880

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in ManilaAccredited, Expert-Led, Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Manila who want a current, digital-era grounding in service management. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • PeopleCert-accredited, qualified trainers with real service management experience
    • Flexible formats: live virtual, onsite and corporate group training
    • Course materials aligned to the official ITIL 5 Foundation (Version 5.0) syllabus
    • Case studies and mock questions mapped to the ITIL 5 exam format
    • Guidance to help you clear the certification on your first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ManilaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Manila

    Makati Shangri-La, Ayala Avenue, San Lorenzo, District I, Makati, Southern Manila District, Metro Manila, 1226, Philippines

    ITIL Version 5 Foundation Training Location in Manila

    Conrad Manila, Seaside Boulevard, Barangay 76, Zone 10, District 1, Pasay, Southern Manila District, Metro Manila, 1300, Philippines

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    Corporate ITIL 5 Training for TeamsFor Your Manila Workforce

    • Suitable for small, medium and large service teams
    • Customised schedules based on team and shift availability
    • Flexible delivery through onsite, live virtual or blended formats
    • Accredited trainers with real IT service management expertise
    • Role-based examples relevant to IT-BPM and GCC service work
    • Dedicated coordination and support for group training
    • Scalable delivery for teams across Manila and global sites

    Leading Organisations

    AccentureIBMConcentrixCognizantManulifeSutherland

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. I passed the ITIL 5 Foundation exam on my first attempt and now apply the lifecycle thinking in my service desk role every day."

    Miguel Santos

    IT Service Desk Analyst

    0/0

    A Clear Upgrade to the Latest Edition

    "Coming from an ITIL 4 background, I wanted to update to the current edition. The sessions clearly explained what is new in ITIL 5, especially value stream mapping. The mock questions matched the real exam well."

    Andrea Reyes

    Incident Manager

    0/0

    Practical and Flexible

    "Very practical and well paced for a working professional. The live virtual format fit around my shift, and the trainer connected each topic to real service scenarios I recognise from work."

    Joson Cruz

    IT Support Specialist

    0/0

    Standardised Our Service Practice

    "We enrolled our whole service desk to standardise how we handle incidents and requests. The team now shares a common ITIL 5 vocabulary, and our first-response quality has clearly improved across accounts."

    Katrina Villanueva

    IT Service Delivery Lead

    0/0

    Reliable Partner for Team Upskilling

    "As an L&D lead in a global capability centre, I needed accredited training that scaled. Invensis delivered flexible sessions for two batches and the coordination was excellent. Our teams are now aligned to a current service framework."

    Ramon Bautista

    Learning and Development Manager

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT professionals, service desk staff, digital product owners and business colleagues, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT professionals, service desk staff, digital product owners and business colleagues, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for professionals in Manila?

    Yes. Metro Manila is a major IT-BPM and global capability centre hub where service management maturity is a hiring differentiator. A current-edition PeopleCert credential positions you for service desk, incident, problem and service delivery roles across technology, banking and healthcare employers.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Compared with ITIL 4 it adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, a dedicated Value Stream Mapping and Management topic, an updated ITIL Value System, and a stronger digital-era and sustainability emphasis.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Manila?

    Training is usually purchased as a combined training and exam package, and pricing varies by format and schedule. Instructor-led and live virtual options are available; contact us for current Manila pricing. Request a quote and a learning advisor will share the details that fit you.

    What is included in the course fee?

    The fee typically includes ITIL 5 Foundation aligned courseware, case studies, practice questions and mock exams, trainer-led sessions and learner support. Exam voucher inclusion varies by package, so confirm this when you enrol.

    Is the exam fee included in the training price?

    It depends on the package. ITIL 5 Foundation is often bought as a training and exam bundle through an Accredited Training Organization, though the PeopleCert exam can also be purchased separately. Confirm current pricing at peoplecert.org or ask us for a quote.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and delivery centres in Manila. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS. It tests knowledge and comprehension across the nine topic areas.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Aim for broad understanding across all nine topic areas rather than focusing on one.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is often arranged through an Accredited Training Organization as part of a training and exam package.

    What topic areas does the ITIL 5 Foundation exam cover?

    Nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The training builds concepts from the ground up, so beginners and experienced IT staff alike can follow it comfortably.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Are practice questions and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams mapped to the 40-question format, plus case studies, to help you identify weak areas and build exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, so you learn the current edition of the framework as published by PeopleCert.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Manila?

    We offer online (live virtual) instructor-led training, onsite classroom training, and customised corporate group training, so you can pick the format that fits your schedule and shift pattern.

    How soon can I start?

    New batches run regularly across live virtual and corporate formats. View upcoming schedules or speak with a learning advisor to find a start date that works for you.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.