Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Move from ITIL 4 to the Latest Service Management StandardYour Fast Track to ITIL 5

    The ITIL (Version 5) Foundation Bridge is a one-day transition certification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to ITIL 5, the latest version of the world's most widely adopted IT service management framework. It focuses only on what is new and changed, so you upgrade your knowledge and credential without repeating content you already know. The bridge is designed for practising service management professionals in Krakow, one of Europe's largest business services hubs, where shared services, GBS, BPO and IT centres run service desks for global clients. As these centres modernise with AI, automation and cloud, employers increasingly want teams fluent in the current ITIL version. Pass the exam and you hold the ITIL 5 Foundation credential, the same outcome as sitting the full ITIL 5 Foundation exam. You will explore the product and service lifecycle, the evolved ITIL Value System, value stream management and the updated language of ITIL 5. Start your ITIL 5 journey with Invensis Learning and keep your credential current.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Krakow, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Move from ITIL 4 to the Latest Service Management StandardYour Fast Track to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Krakow, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in KrakowDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Is Worth Your DayReal Gains for Professionals and Teams

    ITIL V5 Foundation Exam Format in KrakowWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Krakow

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in KrakowRoles, Demand and Pay

    ITIL 5 skills are in strong demand across Krakow, one of Europe's largest business services hubs, where shared services, GBS, BPO and IT centres run service management for global clients. As organisations modernise their service desks with AI and cloud, employers increasingly want professionals fluent in the latest ITIL version. Demand spans the whole service management ladder, from service desk analyst to incident, problem and change managers and on to service delivery leadership, and here is what the local market is showing right now.

    What Is Driving ITIL 5 Demand Across Krakow

    ITIL 5 is fast becoming the standard employers expect in Krakow's service centres. Keep your credential current, stand out in a crowded talent pool, and lead service management the modern way. Start your bridge today.

    Your Krakow ITIL 5 Transformation

    From ITIL 4 Holder to Certified in ITIL 5

    See What the One-Day Bridge Changes

    Krakow's service management market is moving to ITIL 5 as AI and cloud reshape the service desk. Here is the gap between holding an ITIL 4 credential today and carrying the latest version, and which side of that line you want to be on.

    Sources: PayScale, Glassdoor (Poland) 2026; ABSL 2025.

    How to Get ITIL V5 Foundation Bridge Certified in KrakowStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Krakow is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Poland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildReady to Apply from Day One

    The bridge programme helps ITIL 4 Foundation holders learn what is new in ITIL 5 and apply it at work. By the end, you can use the updated framework to manage digital products and services and connect delivery to measurable value.

    Spot What Changed from ITIL 4

    You will learn what is new and changed in ITIL 5 compared with ITIL 4, including the key enhancements, refined concepts and structural updates the bridge focuses on, so you can transition confidently without repeating foundation content you already know.

    Manage Digital Products Across the Lifecycle

    Understand how ITIL 5 evolves from IT service management to digital product and service management, and how the product and service lifecycle structures delivery in modern, AI-enabled and cloud-based environments.

    Speak the Updated ITIL 5 Language

    Gain clarity on the new, renamed and redefined terminology in ITIL 5 so you can communicate confidently with teams, partners, suppliers and stakeholders at different stages of adoption.

    Create Value Across the Stakeholder Ecosystem

    Explore how ITIL 5 reinforces value creation across consumers, users, sponsors, partners, suppliers and society, linking strategy to delivery and to measurable outcomes.

    Apply Value Stream Management

    Learn how value stream mapping and management work as a dedicated discipline in ITIL 5, and how to use metrics and continual improvement to track and demonstrate value.

    Embed ITIL 5 in Daily Practice

    Integrate the ITIL 5 enhancements into your existing ways of working to improve collaboration, break down silos and drive measurable improvement in service performance and results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Krakow?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 2100

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 2100

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Your Bridge Training Partner in KrakowAccredited, Expert-Led and Flexible

    As a trusted ITIL (Version 5) Foundation Bridge training company in Krakow, Invensis Learning delivers structured ITIL training for professionals and organisations in Krakow looking to keep their service management skills current and earn the ITIL 5 Foundation credential. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan group training for your service desk, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Training aligned to PeopleCert and AXELOS, the bodies behind ITIL
    • Experienced, accredited trainers with real ITSM delivery backgrounds
    • Live online and in-person formats to fit working schedules
    • Focused one-day bridge built around what is new in ITIL 5
    • Exam preparation and booking guidance through PeopleCert
    • Practice questions and revision support included
    • Corporate group training for service management teams in Krakow
    • ISO 9001 and ISO 27001 certified training operations

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL (Version 5) Foundation Bridge Course Training Locations in KrakowInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Krakow

    Radisson Blu, 17, Floriana Straszewskiego, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-102, Poland

    ITIL V5 Foundation Bridge Training Location in Krakow

    Sheraton, 7, Powiśle, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-101, Poland

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    Team Bridge Training in KrakowUpskill Your Service Function

    • Transition a whole ITIL 4 team to ITIL 5 in a single training day per person
    • Onsite, live virtual or hybrid delivery across Krakow and beyond
    • Schedules aligned to your service desk shift patterns
    • Tailored examples drawn from SSC, GBS and BPO operations
    • Volume-based pricing for group enrolments
    • Progress tracking and post-training support for your team
    • Accredited trainers with hands-on ITSM experience

    Trusted by Leading Employers

    CapgeminiIBMShellHSBCState StreetMotorola Solutions

    What Our Learners Say

    Refreshed My Credential in One Day

    "Coming from ITIL 4, the bridge was exactly the right depth. It focused only on what changed in ITIL 5, so I refreshed my knowledge and passed the exam in a single day. The trainer made the product and service lifecycle easy to follow."

    Katarzyna Nowak

    Service Desk Team Lead

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    Practical and Right up to Date

    "The session on value stream management changed how I report on our incident process. I can now link our work to outcomes the business actually cares about. Practical and very current to how we run things in 2026."

    Tomasz Wisniewski

    Incident Manager

    0/0

    Smooth from Training to Exam

    "Clear explanations of the updated ITIL 5 terminology and where it differs from ITIL 4. The exam booking guidance through PeopleCert was smooth, and the practice questions matched the real format well."

    Aleksandra Kowalczyk

    IT Service Delivery Coordinator

    0/0

    Upgraded the Team with Little Disruption

    "We moved our whole service management team to ITIL 5 with Invensis Learning. The one-day format meant minimal disruption to the service desk, and the trainer tailored examples to our shared services environment. Strong delivery throughout."

    Marcin Lewandowski

    IT Service Management Lead, Business Services Centre

    0/0

    Efficient Way to Keep Skills Current

    "As an L&D lead I needed an efficient way to keep certifications current across a large cohort. The corporate bridge programme was well organised, the scheduling flexible, and the reporting gave me clear visibility of progress."

    Magdalena Zielinska

    Learning and Development Manager, IT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The bridge updates your ITIL 4 Foundation credential to ITIL 5, the current version employers in Krakow's service centres increasingly expect, in a single training day. You earn a globally recognised AXELOS credential and stay competitive in a market moving quickly to AI-enabled service management.

    General

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. The bridge updates your ITIL 4 Foundation credential to ITIL 5, the current version employers in Krakow's service centres increasingly expect, in a single training day. You earn a globally recognised AXELOS credential and stay competitive in a market moving quickly to AI-enabled service management.

    What is the ITIL 5 Foundation Bridge certification?

    It is a transition certification from AXELOS and PeopleCert that takes ITIL 4 Foundation holders to ITIL 5. It focuses only on what is new and changed, such as the product and service lifecycle and value stream management. Passing grants the ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge in Krakow?

    It suits practising service management professionals who already hold ITIL 4 Foundation, including service desk leads, incident, problem and change managers, service delivery professionals, consultants and trainers who need the current ITIL version.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. The ITIL 4 Foundation certification is a prerequisite for the bridge. Candidates who do not hold ITIL 4 Foundation should take the full ITIL 5 Foundation course and exam instead.

    How long is the ITIL 5 credential valid?

    The certification is valid for three years. You renew it by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification. Confirm current renewal requirements with PeopleCert.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    The fee typically includes accredited courseware, instructor-led training, practice questions, revision support, exam booking guidance and learner support. The PeopleCert exam may be bundled or billed separately. Ask a learning advisor for a quote.

    How much does ITIL 5 Bridge training cost in Krakow?

    Pricing is available on request and varies by format, group size and whether the exam is bundled. Instructor-led and corporate options are quoted individually. Contact us for a tailored quote for Krakow.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert bills the exam under regional pricing, usually in euros, and some bundles include it while others quote it separately. Confirm what your chosen package covers before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with volume-based pricing for service desks, GBS functions and IT teams. Customised schedules are available for teams in Krakow. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the bridge exam first time?

    You can resit the exam through PeopleCert if needed. Our training includes practice questions and revision support to prepare you thoroughly, and our team can guide you on rebooking. Confirm current resit fees with PeopleCert.

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with multiple-choice, single-answer questions. It is delivered online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 20 questions and a duration of 30 minutes. It covers only what is new and changed in ITIL 5 across five topic areas, so existing ITIL 4 knowledge is assumed and not retested.

    What is the passing score for the bridge exam?

    The pass mark is 65%, which is 13 of the 20 questions answered correctly. Focus your preparation on the new and changed ITIL 5 concepts the bridge covers.

    How and where do I sit the exam?

    You can sit it from home or the office through PeopleCert OnVUE online proctoring, available around the clock, or at a PeopleCert authorised test centre. Our team helps you book a slot that suits you.

    Course Content

    Do I need experience beyond ITIL 4 Foundation?

    No additional formal experience is required beyond holding ITIL 4 Foundation. The bridge is designed for practising professionals, so prior service management exposure helps you relate the new ITIL 5 concepts to your work.

    What topics does the bridge training cover?

    It covers five topic areas: key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    What learning resources are provided?

    You receive accredited courseware focused on the ITIL 5 changes, practice questions, revision aids and trainer-led examples. Materials map to the official ITIL Foundation Bridge Version 5 syllabus.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5, the current version published by AXELOS and PeopleCert, and to the official ITIL Foundation Bridge Version 5 syllabus.

    Is the training available online?

    Yes. The bridge is offered as online live virtual instructor-led training as well as in-person classroom sessions in Krakow, so you can choose the format that fits your schedule.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format and dates, and receive access to schedules and resources. New cohorts run regularly. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online live virtual instructor-led training, in-person classroom sessions in Krakow, and customised corporate group training, so you can pick the format that suits your schedule and learning style.

    Can I reschedule to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team and we will help you arrange a more convenient date.

    What is the refund policy?

    Refunds and cancellations are handled under our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

    How do I enrol my team in corporate training?

    Contact us with your team size and preferred dates, and we will design a tailored corporate bridge programme with onsite, live virtual or hybrid delivery. Ask about corporate or group pricing for your service centre.