Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?Your Fast Route to the Latest ITIL

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is an accredited transition certification from AXELOS and PeopleCert, and this Foundation Bridge certification training in Warsaw updates ITIL 4 Foundation holders to the latest ITIL 5 framework in a single, focused day. Rather than repeat content you already know, the bridge concentrates only on what is new, refined and restructured in ITIL 5. You explore the key enhancements over ITIL 4, the evolution toward digital product and service management, updated ITIL 5 language and core concepts, the enhanced value creation model, and how to apply the new guidance in practice. Pass the 20-question PeopleCert exam and you hold the full ITIL 5 Foundation credential, with no need to resit a complete Foundation exam. The bridge suits ITSM professionals across Warsaw's global business services centres, IT outsourcing firms, banks and telecoms who want to stay current and stand out. Start your ITIL 5 journey with Invensis Learning and move from ITIL 4 to a recognised, future-ready credential with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Warsaw, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Your Fast Route to the Latest ITIL

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Warsaw, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in WarsawDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Is Worth Your TimeFor ITSM Professionals in Warsaw

    ITIL V5 Foundation Exam Format in WarsawWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Warsaw

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITSM Career Outlook in WarsawWhere the Bridge Lifts Your Career

    ITIL is the common language of service management across Warsaw's business services sector, the largest in Poland and one of the biggest in Central and Eastern Europe. As global capability centres, IT outsourcers, banks and telecoms modernise their service operations and refresh credentials to the latest ITIL 5 framework, professionals who hold the current Foundation credential stand out. Demand runs from service desk roles up to service delivery and ITSM leadership, and here is what the market is telling us right now.

    Market Forces Making ITIL 5 Skills Valuable in Warsaw

    ITIL 5 is more than a version update. It is how Warsaw's service teams stay current, consistent and credible. Join professionals updating their credential and leading modern service operations. Start your bridge journey today.

    Your Warsaw Career Transformation

    Your ITSM Standing Before and After ITIL 5

    The Upgrade the Bridge Delivers

    Warsaw's service management market is modernising fast as centres adopt AI, refresh frameworks and raise the bar on credentials. Employers increasingly separate professionals who hold the current ITIL from those who do not. Here is which side of that line you want to be on.

    Sources: ABSL (Warsaw, Poland) 2025-2026; Glassdoor, SalaryExpert (Poland) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in WarsawStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Warsaw is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Poland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    What You Will Gain from ITIL 5 Bridge TrainingSkills You Can Apply from Day One

    This bridge programme focuses only on the new and updated content in ITIL 5, building on the ITIL 4 Foundation knowledge you already hold. By the end, you can apply ITIL 5's lifecycle, value-creation and updated practices, and you are ready to sit the PeopleCert exam.

    Spot What Changed in ITIL 5

    In the ITIL 5 Foundation Bridge you will learn to identify the key enhancements, refined concepts and structural updates ITIL 5 introduces over ITIL 4, so you understand exactly what is new and why it matters for your work.

    Digital Product and Service Management

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how the product and service lifecycle structures delivery from discovery and design through to operation, delivery and support.

    Master the Updated ITIL 5 Language

    Gain clarity on the new, renamed and redefined terminology and core concepts in ITIL 5, so you can communicate confidently with teams, partners and stakeholders adopting the framework.

    Apply the Enhanced Value Creation Model

    Learn how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy to delivery and measurable outcomes through value streams and continual improvement.

    Manage Complexity Across the Lifecycle

    Explore how growing complexity in cloud, multi-supplier and AI ecosystems shapes the ITIL 5 updates, and how lifecycle management helps your team keep digital services reliable and aligned.

    Put ITIL 5 to Work in Your Team

    Integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, service performance and results in real organisational settings.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Warsaw?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 2100

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 2100

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Bridge Certification Training in Warsaw

    A trusted ITIL 5 Foundation Bridge training company in Warsaw, Invensis Learning delivers structured, instructor-led ITIL 5 Bridge training for professionals and organisations that want to keep their service management credentials current. As a PeopleCert Accredited Training Organisation, our programmes combine official AXELOS-aligned courseware, accredited trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and a clear path to your ITIL 5 Foundation credential.

    • PeopleCert Accredited Training Organisation delivering official, AXELOS-aligned ITIL courseware
    • Experienced, accredited trainers with real ITSM and service management practice
    • Flexible formats: live online, classroom and corporate group training
    • Focused bridge content covering only what is new in ITIL 5
    • Guided exam preparation to support a confident first-time attempt
    • Customised schedules for individuals and service teams in Warsaw
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across IT, BFSI and shared services

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL (Version 5) Foundation Bridge Course Training Locations in WarsawInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Warsaw

    InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland

    ITIL V5 Foundation Bridge Training Location in Warsaw

    The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland

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    Corporate ITIL 5 Bridge TrainingFor Your Teams in Warsaw

    • Transition entire service teams from ITIL 4 to ITIL 5 in one focused day per person
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Customised schedules aligned with your team's availability in Warsaw
    • Accredited trainers with real ITSM and service management experience
    • Role-based examples relevant to your service operations and clients
    • Standardised ITIL 5 language and practice across teams and units
    • Dedicated coordination and learner support for group programmes

    Trusted by Leading Employers

    CitiOrange PolskaAtosCapgeminiSiiComarch

    What Our Learners Say

    Efficient Update to ITIL 5

    "The bridge was exactly what I needed. I already had ITIL 4 Foundation, so spending a full day only on the ITIL 5 changes was efficient. The trainer made the new value-stream and lifecycle concepts clear, and I passed the PeopleCert exam first time."

    Marek Kowalski

    IT Service Desk Lead

    0/0

    Practical and Right to the Point

    "As an incident manager I needed my credential to stay current with our centre's framework refresh. The course focused on what actually changed in ITIL 5, the exam prep was practical, and I could apply the updated terminology with my team straight away."

    Agnieszka Nowak

    Incident Manager

    0/0

    Kept My Credential Current

    "I consult on service management, so holding the latest ITIL Foundation credential matters for credibility. The digital product and service management content was the most useful part, and the trainer answered every question on how ITIL 5 differs from ITIL 4."

    Tomasz Wisniewski

    ITSM Consultant

    0/0

    Smooth Team Transition to ITIL 5

    "We moved our whole service management team to ITIL 5 with Invensis Learning. Delivering it as one day per person kept disruption low, and everyone now shares the same updated vocabulary. The coordination and corporate support were excellent."

    Katarzyna Lewandowska

    L&D Manager, Financial Services Sector

    0/0

    Ideal for a Delivery Centre

    "Our delivery centre runs ITSM for global clients, so keeping the team on the current framework is essential. The bridge training was well structured, the trainers knew the material deeply, and the flexible virtual delivery fit our shift patterns."

    Piotr Zielinski

    Service Delivery Director, IT Outsourcing Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is an accredited transition certification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to the latest ITIL 5 framework. It focuses only on what is new and changed in ITIL 5, and passing it awards the full ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is an accredited transition certification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to the latest ITIL 5 framework. It focuses only on what is new and changed in ITIL 5, and passing it awards the full ITIL 5 Foundation credential.

    Who should take the ITIL 5 Foundation Bridge?

    It is designed for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. This includes service desk leads, incident, problem and change managers, service delivery leads, ITSM consultants and trainers across Warsaw's service centres.

    Is the ITIL 5 Foundation Bridge worth it in Warsaw?

    Yes. Warsaw is Poland's largest business services hub with 429 centres, and IT now makes up more than 45% of the sector. Employers increasingly prefer the current ITIL, so updating to ITIL 5 keeps your credential relevant and helps you stand out for senior service roles.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. ITIL 4 Foundation is the prerequisite for the bridge, as it assumes that knowledge and tests only the new ITIL 5 content. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course and exam instead.

    Who awards the ITIL 5 Foundation Bridge credential?

    AXELOS owns the ITIL framework and PeopleCert is the sole publisher and examination body. PeopleCert delivers the bridge exam and issues the ITIL 5 Foundation credential and digital badge once you pass.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. To keep it current, you renew every three years by earning 60 CPD points or by passing a higher ITIL 5 qualification, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Bridge training cost in Warsaw?

    Training is typically purchased as a combined course and exam package, and pricing varies by format and provider. We quote a clear, all-inclusive price for your chosen format. Request a quote and a learning advisor will share current options for Warsaw.

    What is included in the course fee?

    The fee typically includes instructor-led training, official AXELOS-aligned courseware, practice materials and exam preparation support, plus learner support and a course completion record. Confirm the exact inclusions for your selected format when you enrol.

    Is the PeopleCert exam fee included in the price?

    It depends on the package you choose. Many learners take a combined training and exam bundle, while others pay the PeopleCert exam separately. Ask a learning advisor which option suits you and we will confirm what is included.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, ITSM functions and whole delivery centres. Contact us for a tailored group quote for your team in Warsaw.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works best for you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with 20 multiple-choice, single-answer questions to be completed in 30 minutes. It covers only the new and changed content in ITIL 5 across five topic areas, building on your existing ITIL 4 Foundation knowledge.

    What is the passing score for the bridge exam?

    The pass mark is 65%, which means answering 13 of the 20 questions correctly. The exam tests your understanding of what is new in ITIL 5, so aim for broad clarity across all five topic areas rather than depth in one.

    How is the ITIL 5 Bridge exam delivered?

    You can sit it online through PeopleCert's OnVUE remote proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Warsaw and worldwide, so you can choose what is most convenient.

    What if I do not pass the exam the first time?

    You can resit the exam through PeopleCert if needed. Our training includes focused exam preparation to support a confident first attempt, and a learning advisor can explain the current re-sit process and any applicable fee.

    What credential do I receive after passing?

    On passing the bridge you hold the full ITIL 5 Foundation credential, equivalent to passing the complete ITIL 5 Foundation exam. It also opens progression to higher ITIL 5 qualifications.

    Course Content

    What does the ITIL 5 Bridge training cover?

    The training covers five topic areas: key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. It focuses only on what changed from ITIL 4.

    Do I need prior experience to take this course?

    You need ITIL 4 Foundation, as the bridge assumes that knowledge. No formal work experience is required, though the course is designed for practising ITSM professionals who want to update their framework knowledge efficiently.

    Are practice materials and exam prep included?

    Yes. The programme includes official AXELOS-aligned courseware, practice questions and structured exam preparation focused on the new ITIL 5 content, helping you identify weak areas and build readiness for the PeopleCert exam.

    How long is the ITIL 5 Bridge training?

    The bridge is delivered as a focused one-day programme, because it covers only what is new and changed in ITIL 5 rather than the full Foundation syllabus. This makes it an efficient route for busy ITSM professionals and teams.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL Foundation Bridge Version 5 syllabus published by AXELOS and PeopleCert, so you learn the up-to-date concepts, terminology and guidance the exam assesses.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format and complete payment to receive schedules and learning resources. New batches run regularly in Warsaw and live online. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Do you offer ITIL 5 Bridge training for teams in Warsaw?

    Yes. We deliver corporate bridge training onsite or live virtual for service teams in Warsaw, with customised schedules and role-based examples. It is an efficient way to move a whole team to ITIL 5. Ask about corporate and group pricing.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where plans allow. Contact our support team and we will help you move to a schedule that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.