Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation CertificationAnd Why Does It Matter?

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme, giving professionals a shared model for the creation, delivery and continual improvement of tech-enabled products and services. Our ITIL 4 Foundation certification training in Macau prepares you to pass the PeopleCert ITIL 4 exam and apply modern IT service management on the job. ITIL 4 is owned by AXELOS and examined by PeopleCert, and it remains the world's most widely adopted IT service management framework. The Foundation level introduces the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and 34 management practices, so you learn how value is co-created across IT and the business. The course suits service desk staff, IT support and operations professionals, project and business roles, and anyone moving into service management. Delivered in live online and classroom formats, it gives you a clear, supported path to a globally recognised credential. Start your ITIL 4 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macau, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation CertificationAnd Why Does It Matter?

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macau, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in MacauDo You Qualify for the ITIL 4 Foundation Exam?

    BenefitsOf Earning Your ITIL 4 Credential

    ITIL 4 Foundation Exam Format in MacauWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Macau

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Service Management Roles and Demand in MacauWhy It Pays off Here

    ITIL 4 Foundation has become a baseline credential for IT service management roles across Macau, valued by integrated-resort operators, banks, telecoms and government digital teams that run large, always-on service operations. As the city invests in smart tourism, digital payments and cloud, employers increasingly want professionals who can standardise service delivery and improve reliability. Demand spans service desk, service delivery and IT operations roles, and here is what the market is signalling right now.

    Market Forces Making ITSM Skills Valuable in Macau

    ITIL 4 Foundation is more than a certificate. It is a practical toolkit for keeping services reliable and valuable. Join the professionals helping Macau's IT teams work to a modern standard. Start your journey today.

    Your Macau Career Transformation

    Where You Stand Today vs Where ITIL 4 Takes You

    Your Service Management Transformation

    Macau's digital economy is expanding with smart tourism, fintech and cloud investment, and employers increasingly separate professionals who manage services to a standard from those who do not. Here is which side of that line you want to be on.

    Sources: WorldSalaries, Paylab, Glassdoor (Macau) 2026.

    How to Get ITIL 4 Founfdation Certified in MacauStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Macau is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CourseFrom ITIL 4 Concepts to the Workplace

    ITIL 4 Foundation training helps learners build a practical understanding of modern IT service management. By the end of the programme you can describe the Service Value System and apply ITIL concepts to real service situations.

    Service Management Core Concepts

    The skills covered in ITIL 4 Foundation start here: define services, value, outcomes, costs and risks, and explain how value is co-created between providers and consumers using utility and warranty.

    The ITIL 4 Service Value System

    Describe how the Service Value System connects guiding principles, governance, the service value chain, practices and continual improvement into one model for delivering value end to end.

    The Seven Guiding Principles

    Apply the seven guiding principles, such as focus on value, start where you are, and keep it simple and practical, to make better day-to-day service management decisions.

    The Service Value Chain

    Work with the six value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, and see how they combine into value streams.

    Key ITIL Management Practices

    Understand core practices including incident management, problem management, change enablement, service desk, service level management and service request management at Foundation level.

    Continual Improvement and Metrics

    Use the continual improvement model and the four dimensions of service management, and apply metrics, KPIs and SLAs to measure performance and drive ongoing improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Macau?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 9280

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 9280

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in MacauAccredited Training You Can Trust

    As a trusted ITIL 4 Foundation training company in Macau, Invensis Learning delivers structured training for individual professionals and organisations across Macau looking to build modern IT service management capability and pass the PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional experience designed around practical understanding, real-world application and measurable learning outcomes.

    • Accredited training partner for AXELOS and PeopleCert ITIL courses
    • Experienced, certified ITSM trainers with real service-management practice
    • Flexible live online and classroom formats for Macau professionals
    • Structured courseware aligned to the latest ITIL 4 syllabus
    • Practice questions, mock exams and exam-booking guidance
    • Dedicated learner support before, during and after training
    • Corporate group training for Macau teams and departments
    • ISO 9001 and ISO 27001 certified training operations

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    Professionals Trained

    60+

    Certification Courses

    100+

    Countries Served

    121K+

    Hours of Training Delivered

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in MacauInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Macau

    The Venetian Macao, Estrada da Baía de Nossa Senhora da Esperança, Nossa Senhora da Esperança, Zona do Aterro de Cotai, Macau, Macau, 999078, China

    ITIL 4 Foundation Training Location in Macau

    Grand Hyatt Macau, Avenida da Nave Desportiva, Cotai Reclamation Area, Zona do Aterro de Cotai, Macau, Macau, 999078, China

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    Corporate Training for Macau TeamsStandardise Your Services

    • Tailored ITIL 4 training for IT, operations and service teams
    • Flexible onsite, live virtual or hybrid delivery in Macau
    • Role-based examples from gaming, hospitality and finance
    • A consistent service-management language across departments
    • Volume-based pricing and customised training schedules
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and post-training support

    Leading Macau Employers

    Sands ChinaGalaxy EntertainmentMelco ResortsWynn MacauMGM ChinaCTM

    What Our Learners Say

    Passed First Time and Using It at Work

    "The training made the Service Value System easy to grasp, and the mock exams got me ready for the real thing. I passed first time and now use the incident and problem practices on our resort service desk every day."

    Wong Ka Ho

    IT Service Desk Lead

    0/0

    A Clear Structure for Service Management

    "As someone moving into IT service management, the guiding principles and value chain gave me a structure I was missing. The live online sessions fit around my shifts and the trainer answered every question clearly."

    Sofia Carvalho

    IT Support Analyst

    0/0

    Practical and Relevant to My Role

    "Practical and well paced. The four dimensions and change enablement topics map directly to how we manage cloud and supplier services. The courseware and quizzes made revision straightforward."

    Chan Wai Man

    System Administrator

    0/0

    Consistent Practice Across the Team

    "We trained a mixed service desk and operations team and now everyone speaks the same service-management language. Incident and change handling is more consistent, and the onsite delivery worked well for our schedule."

    Teresa Lai

    L&D Manager, Integrated Resort

    0/0

    Improved How We Manage Service Levels

    "Invensis Learning delivered ITIL 4 Foundation for our IT operations group with clear, role-based examples. The standardised approach to service levels and continual improvement has already improved how we report on reliability."

    Daniel Ho

    Head of IT Operations, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management. In Macau it is valued by integrated resorts, banks, telecoms and government IT teams that run large, always-on services, and certified professionals often command stronger service-management roles.

    General

    Is ITIL 4 Foundation worth it for IT professionals in Macau?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management. In Macau it is valued by integrated resorts, banks, telecoms and government IT teams that run large, always-on services, and certified professionals often command stronger service-management roles.

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, introducing the Service Value System and modern IT service management. It is for service desk and support staff, IT operations teams, and project or business professionals who work with IT services. There are no formal prerequisites.

    Who governs the ITIL 4 certification?

    ITIL 4 is owned by AXELOS and the exams are delivered by PeopleCert, which acquired AXELOS in 2021. PeopleCert is the sole publisher and examination body for all ITIL qualifications worldwide.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Do I need prior ITIL or IT experience to start?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an introduction, so beginners and experienced professionals alike can take it. ITIL v3 Foundation holders can move to ITIL 4 Foundation directly.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, instructor-led sessions, practice questions, mock exams, exam-booking guidance and learner support. Inclusions vary by format. Speak with a learning advisor for a quote tailored to Macau.

    How much does ITIL 4 Foundation training cost in Macau?

    Pricing depends on the format you choose, such as live online or classroom, and whether the exam voucher is bundled. The PeopleCert exam fee is billed separately and varies by region and channel. Request a quote for current Macau pricing.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher and others price training and exam separately. Confirm what is included when you enrol, and ask a learning advisor about a bundled option.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and cross-functional teams in Macau. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and the pass mark is 65 percent, which is 26 out of 40 correct. It is based on the current ITIL 4 Foundation syllabus.

    How is the ITIL 4 Foundation exam delivered?

    You can take the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options are available to candidates in Macau.

    What is the passing score for the ITIL 4 Foundation exam?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly within the 60-minute time limit.

    What if I do not pass the exam on the first attempt?

    You can re-sit the exam by booking another attempt through PeopleCert, and a re-examination fee applies. Our training includes mock exams and practice questions to help you prepare so you can pass with confidence.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 4 Foundation exam. Attending an accredited training course is recommended, and self-study using the ITIL 4 Foundation publication is also possible.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an introductory course with no prerequisites, designed to be accessible to IT and business professionals alike. The training builds understanding step by step, so beginners can follow comfortably.

    What learning resources are provided?

    You receive syllabus-aligned courseware, practice questions, mock exams, chapter quizzes and revision aids, along with trainer-led examples that connect ITIL concepts to real service situations.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the 34 management practices at Foundation level.

    Will I get a certificate after the training?

    You receive a course completion certificate from Invensis Learning after meeting the course requirements. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Macau?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer ITIL 4 Foundation training online as live virtual instructor-led sessions, classroom training, and customised corporate group training, so you can pick the format that fits your schedule in Macau.

    How soon can I start?

    New batches run regularly across live online and classroom formats. View the upcoming schedules to find the next available cohort, or speak with a learning advisor to plan a start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.