Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation Certification Training in Shenzhen?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, and ITIL 4 Foundation certification training in Shenzhen gives you a structured, supported route to earning it. You learn to view IT service management as an end-to-end model for creating, delivering and improving tech-enabled products and services. The programme is aligned to the current ITIL 4 edition and the official Foundation syllabus. You explore the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and the core management practices that modern teams rely on every day. Designed for IT and business professionals across Shenzhen's technology, cloud and financial sectors, the course builds practical, recognised skills and prepares you for the 40-question Foundation exam. Delivered in live virtual and corporate formats, it is a clear first step toward an in-demand service management career with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shenzhen, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation Certification Training in Shenzhen?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shenzhen, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in ShenzhenDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Getting ITIL 4 CertifiedOutcomes That Move Your Career Forward

    ITIL 4 Foundation Exam Format in ShenzhenWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Shenzhen

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Take Your Career in ShenzhenRoles, Demand and Pay

    ITIL 4 Foundation has become a trusted marker of IT service management capability across Shenzhen, valued by technology giants, cloud providers, financial institutions and manufacturers that run large, always-on digital operations. As enterprises scale cloud adoption and smart-city infrastructure, employers increasingly want professionals who can standardise service delivery and link IT to business value. Demand spans the service desk through to IT operations and service management leadership, and here is what the local market is telling us right now.

    Market Forces Driving ITIL 4 Demand in Shenzhen

    ITIL 4 Foundation is more than a certificate. It is a career accelerator for IT professionals who want to deliver reliable, value-driven services. Join the people closing Shenzhen's service management gap. Start your journey today.

    Your Shenzhen Career Transformation

    From IT Support to Service Leadership

    The Shift ITIL 4 Foundation Delivers

    Shenzhen's IT market is expanding with cloud adoption, smart-city programmes and digital transformation, and employers increasingly separate professionals with a recognised service framework from the rest. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, PayScale, Glassdoor (China and Shenzhen) 2026.

    How to Get ITIL 4 Founfdation Certified in ShenzhenStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Shenzhen is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CoursePractical ITSM Capabilities for Day One

    By the end of the programme you will be able to explain the ITIL 4 Service Value System, apply the guiding principles, and use core practices to support reliable, value-driven services. Here is what the curriculum equips you to do.

    Service Management Fundamentals

    Explain what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty, so you can speak the language of modern IT service management with confidence.

    The ITIL 4 Service Value System

    Describe how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to turn demand into business value.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to guide everyday decisions and improvement in real service environments.

    The Service Value Chain in Practice

    Walk through the six value chain activities, from plan and engage to deliver and support, and see how they combine into the value streams that keep services running.

    Core ITIL Management Practices

    Understand key practices including incident management, problem management, change enablement, the service desk and service level management, and how they support users day to day.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key performance indicators to measure service quality and drive steady, evidence-based improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Shenzhen?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 9280

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 9280

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis Learning in ShenzhenAccredited, Expert-Led ITSM Training

    As a trusted ITIL 4 Foundation training company in Shenzhen, Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations building IT service management capability and preparing for the Foundation exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. Our ISO 9001 and ISO 27001 certifications reflect our commitment to quality and information security.

    • Accredited ITIL training partner aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management practice
    • Flexible live virtual and corporate group delivery for Shenzhen schedules
    • Structured, exam-focused courseware mapped to the ITIL 4 Foundation syllabus
    • Practice questions and mock assessments to build exam confidence
    • Customised team training aligned with your service management goals
    • Dedicated learner support before, during and after the course
    • Trusted by professionals and organisations across many industries

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    Certification Courses

    121K+

    Hours of Expert Training Delivered

    50,000+

    Professionals Trained Globally

    100+

    Countries Supported

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in ShenzhenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Shenzhen

    Futian Shangri-La Hotel Shenzhen, 4088, Yitian Road, Fu'an Community, Futian Street, Futian District, Shenzhen, Guangdong Province, 518048, China

    ITIL 4 Foundation Training Location in Shenzhen

    The Westin Shenzhen Nanshan, 9028-2, Qiaocheng West Street, Huaxia Street Community, Shahe Street, Nanshan District, Shenzhen, Guangdong Province, 518053, China

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    ITIL 4 Training for Shenzhen TeamsUpskill IT Teams at Scale

    • Suitable for small, medium and large IT and support groups
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry expertise
    • Role-based examples and case discussions for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Shenzhen and global locations

    Leading Organisations

    TencentHuaweiZTEPing AnChina Merchants BankDJI

    What Our Learners Say

    Passed the Foundation Exam with Confidence

    "The ITIL 4 training finally connected the dots between the tickets I handle and the bigger service picture. The guiding principles and practices are things I now use on the job, and the mock questions made the Foundation exam far less intimidating."

    Li Wei

    IT Support Engineer

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    Practical and Very Well Structured

    "Clear, practical sessions on the Service Value System and incident and change practices. The trainer used real cloud operations examples that matched my daily work, which made everything easier to remember."

    Chen Jing

    Service Desk Team Lead

    0/0

    A Strong First Step into ITSM

    "I moved from a purely technical role and needed the service management vocabulary that employers expect. This course gave me exactly that, and I felt fully ready on exam day."

    Zhang Hao

    Cloud Operations Analyst

    0/0

    Our Team Now Speaks One Service Language

    "We trained our service desk and operations staff together and now everyone uses the same language for incidents, problems and changes. Handover quality improved within weeks of the sessions."

    Wang Fang

    IT Operations Manager, Fintech Sector

    0/0

    Flexible Delivery That Suited Our Teams

    "Invensis Learning delivered flexible live virtual sessions that fit our shift patterns. The accredited courseware and trainer support helped most of our group pass first time and apply ITIL 4 to real services."

    Liu Yang

    L&D Manager, Telecom Sector

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised IT service management credential valued by Shenzhen employers in technology, cloud, telecom and finance. It validates a shared service framework, helps you qualify for service desk, delivery and operations roles, and is the entry point to higher ITIL 4 qualifications.

    General

    Is the ITIL 4 Foundation certification worth it in Shenzhen?

    Yes. ITIL 4 Foundation is a globally recognised IT service management credential valued by Shenzhen employers in technology, cloud, telecom and finance. It validates a shared service framework, helps you qualify for service desk, delivery and operations roles, and is the entry point to higher ITIL 4 qualifications.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT service management through the Service Value System. It suits IT support staff, analysts, coordinators, team leads and business professionals who want a recognised ITSM foundation.

    Why choose Invensis Learning for ITIL 4 training in Shenzhen?

    Invensis Learning is an accredited ITIL training partner offering AXELOS and PeopleCert aligned courseware, experienced trainers, flexible live virtual and corporate delivery, and exam-focused practice. This helps you move from learning to certification with a clear, supported path.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management experience is required, which makes it an accessible first step for both IT and business professionals.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements on the PeopleCert portal.

    Pricing

    How much does ITIL 4 Foundation training cost in Shenzhen?

    Training fees vary by format and schedule, so a tailored quote in local currency is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Talk to a learning advisor for current pricing and options.

    What is included in the ITIL 4 course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock assessments, learner support and a course completion certificate. Exam vouchers may be bundled or purchased separately. Request a quote for full inclusions.

    Is the PeopleCert exam fee part of the training price?

    Not always. Some packages bundle the PeopleCert exam voucher and some keep it separate, since the exam fee varies by region and purchasing channel. Confirm with a learning advisor whether your chosen plan includes the exam.

    Do you offer group or corporate discounts in Shenzhen?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and full departments. Ask about corporate or group pricing for a tailored quote for your team.

    What payment and instalment options are available?

    We accept major cards and bank transfers and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you best.

    Exam

    What if I do not pass the ITIL 4 exam first time?

    You can re-sit the exam through PeopleCert. Our training includes mock questions, practice and trainer guidance to help you prepare thoroughly and reduce that risk. Re-sit fees and policies are set by PeopleCert, so confirm current terms on their portal.

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you are given 60 minutes to complete it. There are no formal prerequisites to sit it, although attending accredited training is recommended.

    What is the passing score for ITIL 4 Foundation?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly. The exam tests knowledge and comprehension of ITIL 4 key concepts and the Service Value System.

    How do I book and take the ITIL 4 Foundation exam?

    You schedule the exam through PeopleCert, choosing online proctored delivery or an authorised test centre. Our team can guide you on booking and preparation so you sit the exam when you feel ready.

    Course Content

    What topics are covered in the ITIL 4 training?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements and key metrics, all mapped to the Foundation syllabus.

    Can a beginner take ITIL 4 Foundation without IT experience?

    Yes. ITIL 4 Foundation is designed for beginners and has no prerequisites. The training starts with core concepts and builds up gradually, with examples and practice that make the framework accessible to both IT and business professionals.

    What learning resources and materials are provided?

    You receive AXELOS-aligned courseware, syllabus-mapped study notes, practice questions, mock assessments and topic-wise quizzes. These resources help you understand the concepts and prepare effectively for the Foundation exam.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the Foundation format. They help you identify weak areas, build recall and gain confidence before exam day.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the concepts exactly as they are assessed.

    Enrollment

    How do I enrol in the ITIL 4 course in Shenzhen?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

    What training formats are available for ITIL 4 Foundation?

    We offer online (live virtual) instructor-led training and customised corporate group training, so you can choose the format that fits your schedule. Live virtual sessions suit working professionals across Shenzhen who prefer flexible, interactive learning.

    How soon can I start and when are the next batches?

    New live virtual batches run regularly throughout the year. The fastest way to start is to view upcoming schedules or speak with a learning advisor, who can match you to a batch that fits your timing and goals.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that suits your schedule.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.