Module 2: The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes; external influencing factors (PESTLE)
ITIL 4 Foundation Certification Training in Nanjing
From Study to Certified
Master the world's leading IT service management framework with AXELOS-aligned, instructor-led ITIL 4 Foundation training built for Nanjing's IT and business professionals. Learn the Service Value System, guiding principles and core practices, and prepare with confidence for the ITIL 4 Foundation exam in flexible live virtual and corporate formats that fit working schedules.
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Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
What Is the ITIL 4 Foundation Certification?
Your Entry into Modern ITSM
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nanjing, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.
Next: Course Highlights
Key Highlights
of the ITIL 4 Foundation Certification Training Course
Next: Eligibility Criteria
ITIL 4 Foundation Certification Eligibility in Nanjing
Do You Qualify for the ITIL 4 Foundation Exam?
Next: Benefits
Why ITIL 4 Foundation Is Worth Earning
Outcomes for Professionals and Teams
For Individuals
ITIL 4 Foundation training builds the IT service management knowledge that employers across Nanjing's technology sector increasingly expect. The credential suits service desk analysts, support engineers, IT operations staff and professionals moving into ITSM roles. Whether you are formalising your service management skills, switching into IT, or supporting cloud and DevOps delivery, this programme gives you a recognised, transferable foundation.
If you want to prove your service management capability with a credential employers recognise worldwide, ITIL 4 Foundation is a clear first step. You gain framework knowledge, exam readiness and a structured route toward advanced ITIL qualifications.
- Earn a globally recognised, entry-level ITSM credential governed by AXELOS
- Speak the common service management language used across modern IT teams
- Stand out for service desk, support and IT operations roles across Nanjing
- Apply the seven guiding principles to everyday workplace service decisions
- Open a clear path to higher ITIL 4 Managing Professional and Strategic Leader qualifications
- Start with no prerequisites, whatever your current IT background
- Prepare for the 40-question Foundation exam with structured, instructor-led guidance
For Organizations
ITIL 4 group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical practices. The training can be delivered for IT operations, service desk and digital teams. For organisations scaling cloud adoption and managed services across the Yangtze River Delta, this training provides a flexible, standardised way to raise service quality.
If your teams handle incidents and changes inconsistently across tools and suppliers, ITIL 4 group training creates a common service management language. Teams gain a shared approach to value, governance and continual improvement.
- Standardise IT service management practices across teams and suppliers
- Improve incident, problem and change handling to reduce downtime
- Align IT delivery with business value using the ITIL Service Value System
- Build a shared ITSM vocabulary across distributed and multi-vendor teams
- Support cloud, DevOps and digital transformation with mature service practices
- Upskill whole teams through flexible live virtual or onsite delivery
- Embed a culture of continual improvement and measurable service quality
Next: Exam Format
ITIL 4 Foundation Exam Format in NanjingWhat to expect on exam day
The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.
Next: Certification Cost
ITIL 4 Foundation Certification Cost in Nanjing
Next: Who Can Take
Who Should Take ITIL 4 Foundation Certification Training in Nanjing?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
IT Service Management Careers in Nanjing
Why Earn the Credential?
ITIL 4 Foundation has become a baseline credential for IT service roles across Nanjing, valued by software, telecom, cloud and BFSI employers in Software Valley and the wider Yangtze River Delta. As enterprises expand cloud adoption and integrate ITSM with DevOps, professionals who understand the framework are increasingly sought after. Demand spans service desk and support roles up to IT service delivery and operations management, and here is what the local market is telling us right now.
Designation
ITIL 4 Foundation Certified Professionals in Nanjing : Salary Insights and Trends
Hiring Companies in Nanjing
¥84KMin
¥120KAverage
¥180KMax
PayScale · Paylab (China) 2026
HuaweiZTEiSoftStoneDell
Source: Huawei · ZTE · iSoftStone · Dell
Market Forces Driving ITSM Demand in Nanjing
ITIL 4 Foundation is more than a certificate. It is a shared language that helps IT teams deliver value reliably. Join professionals in Nanjing building modern service management skills. Start your journey today.
Your Nanjing Career TransformationWhere You Stand Today,
And Where ITIL 4 Foundation Takes You
Nanjing's IT market is expanding with cloud adoption, DevOps and national digital transformation, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.
Sources: PayScale, SalaryExpert, Glassdoor (China) 2026.
How to Get ITIL 4 Founfdation Certified in Nanjing
Step-by-Step Certification Process
The ITIL 4 Foundation certification path in Nanjing is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
Module 3: The ITIL Service Value System (SVS)
- Overview and purpose of the service value system
- How the SVS components fit together
- Opportunity, demand, and value
- Governance and continual improvement in the SVS
Module 4: The Seven Guiding Principles
- Focus on value; start where you are
- Progress iteratively with feedback; collaborate and promote visibility
- Think and work holistically; keep it simple and practical
- Optimize and automate; applying the principles together
Module 5: The Service Value Chain
- Purpose of the service value chain
- The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
- How value chain activities combine into value streams
- Connecting the value chain to ITIL practices
Module 6: ITIL Practices Overview
- General management, service management, and technical management practices
- Purpose of the 34 ITIL practices
- How practices support value chain activities
- Continual improvement as a practice and a model
Module 7: Key ITIL Practices in Detail
- Incident management, problem management, and service desk
- Change enablement, service request management, and service level management
- Information security management, relationship management, and supplier management
- ITIL 4 Foundation exam preparation and the PeopleCert exam
Course Curriculum
of the ITIL 4 Foundation Certification Training
The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.
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Module 1: Service Management Key Concepts
- Value, value co-creation, and value streams
- Organisations, service providers, consumers, and stakeholders
- Products and services; service offerings and service relationships
- Outcomes, costs, risks, utility, and warranty
Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.
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The Service Management Skills You Will Build
Skills Covered in ITIL 4 Foundation
ITIL 4 Foundation training gives you a practical command of modern IT service management, from the Service Value System to the practices teams use every day. By the end of the programme you can speak the language of ITIL and apply its concepts at work.
Service Management Foundations
In ITIL 4 Foundation you will learn how modern service management creates value, defining services, products and stakeholders, and explaining value co-creation, utility and warranty.
The ITIL Service Value System
Understand how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to enable end-to-end value.
Applying the Seven Guiding Principles
Use principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL practices in your own context.
The Four Dimensions of Service Management
Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services holistically.
Core ITIL Management Practices
Explore key practices including incident management, problem management, change enablement, service desk and service level management at Foundation level.
Continual Improvement and Key Metrics
Apply the continual improvement model and learn how SLAs, metrics and KPIs measure and drive better service performance over time.
Who Should Take
ITIL 4 Foundation Certification Training in Nanjing?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL 4 Foundation Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.
ITIL 4 Foundation Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
ITIL 4 Foundation Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
ITIL 4 Foundation Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
ITIL 4 Foundation Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CNY 9430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
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Why Choose Invensis Learning in Nanjing
Accredited, Expert-Led Exam Prep
As a trusted ITIL 4 Foundation training company in Nanjing, Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations building modern IT service management capability. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual learner or plan group training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and exam success.
- Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
- Experienced, certified trainers with real IT service management experience
- Flexible formats for individuals, working professionals and corporate teams
- Online (live virtual) instructor-led training that fits Nanjing schedules
- Structured courseware, practice questions and mock exams for exam readiness
- Dedicated learner support before, during and after the training
- Scalable delivery for local, regional and global teams
- ISO 9001:2015 and ISO 27001:2022 certified training operations
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ITIL 4 Foundation Training Locations in Nanjing
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL 4 Foundation Training Location in Nanjing
The Westin Nanjing Resort & Spa, Nanjing
ITIL 4 Foundation Training Location in Nanjing
Nanjing Greenland InterContinental Hotel, 1, Central Road, Hunan Road Subdistrict, Gulou District, Nanjing, Jiangsu Province, 210008, China
Corporate ITIL 4 Training for Teams
Upskill Your Whole IT Team
- Suitable for small, medium and large IT teams
- Customised schedules based on team and shift availability
- Flexible delivery through onsite, live virtual or hybrid formats
- Experienced trainers with real IT service management expertise
- Role-based, industry-relevant examples for better workplace application
- Dedicated coordination and learner support for corporate programmes
- Scalable delivery for teams across Nanjing and global locations
Leading Organisations
HuaweiZTELenovoNeusoftISoftStoneSuning
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Frequently Asked Questions
Here's everything you may ask...
ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It is designed for IT and business professionals who want to understand modern service management, including service desk, support, operations and ITSM team members.
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"16 hour course could have been 4 hours. Covered ITIL entry level service terminology, more suited for first year High School (at latest) intro to IT Service terms."
"It was a great ITIL Foundation training. The trainer was excellent and was able to relate the ITIL concepts with real-life experiences. The training materials helped a lot with proper summarized information. I am already eager to adopt some of the concepts in my day-to-day work."
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