Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 service management scheme, created by AXELOS and examined by PeopleCert. It introduces an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. ITIL 4 Foundation certification training in Nanjing helps IT and business professionals master this globally recognised framework and prepare with confidence for the 40-question Foundation exam. Nanjing's Software Valley is home to more than 4,800 software enterprises and a deep pool of IT talent, so employers increasingly value a shared service management language. This entry-level credential suits service desk staff, support engineers, IT operations teams and anyone moving into IT service management, with no prior experience required. Delivered in live virtual and corporate formats by experienced trainers, the programme connects ITIL concepts to real workplace decisions. Start your ITIL 4 journey with Invensis Learning and build a foundation that scales toward higher Managing Professional and Strategic Leader qualifications.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nanjing, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nanjing, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in NanjingDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Is Worth EarningOutcomes for Professionals and Teams

    ITIL 4 Foundation Exam Format in NanjingWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Nanjing

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in NanjingWhy Earn the Credential?

    ITIL 4 Foundation has become a baseline credential for IT service roles across Nanjing, valued by software, telecom, cloud and BFSI employers in Software Valley and the wider Yangtze River Delta. As enterprises expand cloud adoption and integrate ITSM with DevOps, professionals who understand the framework are increasingly sought after. Demand spans service desk and support roles up to IT service delivery and operations management, and here is what the local market is telling us right now.

    Market Forces Driving ITSM Demand in Nanjing

    ITIL 4 Foundation is more than a certificate. It is a shared language that helps IT teams deliver value reliably. Join professionals in Nanjing building modern service management skills. Start your journey today.

    Your Nanjing Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Nanjing's IT market is expanding with cloud adoption, DevOps and national digital transformation, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Glassdoor (China) 2026.

    How to Get ITIL 4 Founfdation Certified in NanjingStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Nanjing is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildSkills Covered in ITIL 4 Foundation

    ITIL 4 Foundation training gives you a practical command of modern IT service management, from the Service Value System to the practices teams use every day. By the end of the programme you can speak the language of ITIL and apply its concepts at work.

    Service Management Foundations

    In ITIL 4 Foundation you will learn how modern service management creates value, defining services, products and stakeholders, and explaining value co-creation, utility and warranty.

    The ITIL Service Value System

    Understand how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to enable end-to-end value.

    Applying the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL practices in your own context.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services holistically.

    Core ITIL Management Practices

    Explore key practices including incident management, problem management, change enablement, service desk and service level management at Foundation level.

    Continual Improvement and Key Metrics

    Apply the continual improvement model and learn how SLAs, metrics and KPIs measure and drive better service performance over time.

    Who Should TakeITIL 4 Foundation Certification Training in Nanjing?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 9280

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 9280

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in NanjingAccredited, Expert-Led Exam Prep

    As a trusted ITIL 4 Foundation training company in Nanjing, Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations building modern IT service management capability. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual learner or plan group training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and exam success.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
    • Experienced, certified trainers with real IT service management experience
    • Flexible formats for individuals, working professionals and corporate teams
    • Online (live virtual) instructor-led training that fits Nanjing schedules
    • Structured courseware, practice questions and mock exams for exam readiness
    • Dedicated learner support before, during and after the training
    • Scalable delivery for local, regional and global teams
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    ITIL 4 Foundation Training Locations in NanjingInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Nanjing

    The Westin Nanjing Resort & Spa, Nanjing

    ITIL 4 Foundation Training Location in Nanjing

    Nanjing Greenland InterContinental Hotel, 1, Central Road, Hunan Road Subdistrict, Gulou District, Nanjing, Jiangsu Province, 210008, China

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    Corporate ITIL 4 Training for TeamsUpskill Your Whole IT Team

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team and shift availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Nanjing and global locations

    Leading Organisations

    HuaweiZTELenovoNeusoftISoftStoneSuning

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the Service Value System and guiding principles easy to follow, and the mock exams matched the real test well. I passed the ITIL 4 Foundation exam on my first attempt and now use the practices on the service desk every day."

    Li Wei

    IT Support Engineer

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    Practical and Well Structured

    "Clear, practical sessions on incident, problem and change practices. I finally have a shared language to use with developers and operations, which has made our handovers far smoother."

    Chen Min

    Service Desk Team Lead

    0/0

    Flexible and Relevant to My Role

    "I joined the live virtual sessions around my work schedule. The continual improvement model and the four dimensions gave me a framework I now apply when planning service changes."

    Zhang Hao

    IT Operations Analyst

    0/0

    Standardised Practices Across Our Teams

    "We trained our support and operations teams together, and the standardised ITIL practices have reduced rework and improved how we report on service quality. The corporate delivery was well coordinated."

    Wang Jun

    IT Service Delivery Manager, Software Sector

    0/0

    Smooth Rollout for a Distributed Team

    "As an L&D lead, I needed a provider that could upskill a distributed team on a shared framework. The tailored schedule and accredited courseware made it easy to roll out, and the team now shares one service management vocabulary."

    Sun Lei

    Learning and Development Manager, Telecom Sector

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It is designed for IT and business professionals who want to understand modern service management, including service desk, support, operations and ITSM team members.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It is designed for IT and business professionals who want to understand modern service management, including service desk, support, operations and ITSM team members.

    Is the ITIL 4 Foundation certification worth it for professionals in Nanjing?

    Yes. ITIL is a widely recognised IT service management framework, and certified professionals report a pay uplift of around 20% on average. With Nanjing's Software Valley expanding cloud and DevOps adoption, the credential helps you stand out for service desk, support and operations roles.

    Is ITIL 4 Foundation recognised in Nanjing and across China?

    Yes. ITIL 4 is a globally recognised framework valued by employers across China, including software, telecom, cloud and BFSI organisations in Nanjing and the wider Yangtze River Delta that are scaling their IT service management practices.

    Do I need any prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an introduction to ITIL 4, so you can start regardless of your current IT background or experience level.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification before it expires.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Inclusions vary by format, so request a quote to see exactly what your chosen option covers.

    How much does ITIL 4 Foundation training cost in Nanjing?

    Training fees vary by format and inclusions, so pricing is available on request. Live virtual and corporate options are quoted separately. Speak with a learning advisor for a tailored quote for Nanjing.

    Is the exam fee included in the training price?

    The PeopleCert exam fee may be bundled or billed separately depending on the package you choose. Exam pricing varies by region and channel, so confirm the current fee when you request a quote.

    Do you offer group or corporate discounts for ITIL 4 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and digital teams. Contact us for a group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the official ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It tests your knowledge and comprehension of ITIL 4 key concepts.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. The pass mark is 65%, which means you need 26 of the 40 questions correct.

    What is the passing score for the ITIL 4 Foundation exam?

    You need to score 65%, or 26 out of 40 questions correct, to pass. Structured preparation across all nine syllabus areas is the best way to reach this comfortably.

    What if I do not pass on the first attempt?

    You can resit the exam through PeopleCert. Our preparation includes mock exams and practice questions to help you build readiness and reduce the chance of needing a retake. Verify current resit policies with PeopleCert.

    How do I book and sit the ITIL 4 Foundation exam?

    The exam is delivered by PeopleCert, either online proctored from home or office through OnVUE, or at an authorised test centre. You can schedule it once you are ready, and our team can guide you through the booking steps.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, SLAs and key metrics.

    Can a beginner take this course without an IT background?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites. The training builds concepts step by step, so beginners and experienced IT staff alike can follow it and prepare for the exam.

    What learning resources and materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, mock exams and supporting study materials. These help you understand each syllabus area and prepare confidently for the Foundation exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real format, helping you identify weak areas and build exam readiness before your attempt.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, covering the Service Value System and the ITIL 4 service management approach.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Nanjing?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training. You can choose the format that best fits your schedule and learning preference in Nanjing.

    How soon can I start the ITIL 4 Foundation training?

    New batches run regularly across flexible schedules. Check the upcoming schedules or speak with a learning advisor to find the next available cohort that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.