Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation and Why Does It Matter in Beijing?Your Entry into Modern IT Service Management

    ITIL 4 Foundation certification training in Beijing equips you with a globally recognised, end-to-end view of IT service management based on ITIL 4 Foundation (ITIL-F), the entry-level qualification in the ITIL 4 scheme from AXELOS (PeopleCert). You learn how organisations create, deliver and continually improve tech-enabled products and services. The course is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus. You explore the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles, and the core ITIL management practices that underpin modern, Agile and DevOps-friendly service delivery. Delivered in live virtual, classroom and corporate formats, the training suits IT support staff, service managers, developers and business professionals across Beijing's technology, banking and telecom sectors. There are no prerequisites, so you can move from study to a certified credential with a clear, supported path through Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Beijing, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation and Why Does It Matter in Beijing?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Beijing, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in BeijingDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Getting ITIL 4 CertifiedSkills and Recognition That Travel

    ITIL 4 Foundation Exam Format in BeijingWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Beijing

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take Your CareerRoles, Demand and Pay in Beijing

    ITIL 4 has become a baseline marker of IT service management capability across Beijing, valued by technology firms, cloud and telecom operators, banks and global capability centres that run large, business-critical IT services. As enterprises modernise operations and standardise service delivery, certified service professionals are increasingly sought after. Demand spans service desk analysts, incident and problem managers, change managers and IT service managers, and here is what the local market is telling us right now.

    Market Forces Driving ITIL Demand in Beijing

    ITIL 4 is more than a credential. It is a practical toolkit for the service challenges Beijing employers face every day. Join professionals who bring order, speed and value to IT services. Start your journey today.

    Your Beijing Career Transformation

    Your Career Before and After ITIL 4

    The Shift Certification Delivers

    Beijing's IT services market is expanding with cloud, AI and digital transformation investment, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (Beijing and China) 2026.

    How to Get ITIL 4 Founfdation Certified in BeijingStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Beijing is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Master in This ITIL 4 CourseCapabilities You Apply at Work

    Skills covered in ITIL 4 Foundation give you a complete, practical view of modern IT service management. By the end of the programme you can describe the Service Value System, apply the guiding principles, and use the core practices that keep services running and improving.

    Service Management Foundations

    Understand what a service is, how value is co-created between providers and consumers, and the core concepts of utility, warranty, outcomes, costs and risks that underpin all of ITIL 4.

    Apply the Seven Guiding Principles

    Use ITIL 4's guiding principles, such as focus on value, start where you are, and progress iteratively with feedback, to adopt and adapt best practice in real organisational situations.

    Navigate the Service Value System

    Explain how the Service Value System brings together governance, practices, the Service Value Chain and continual improvement to turn demand into value across the organisation.

    Map the Service Value Chain

    Work with the six value chain activities, plan, improve, engage, design and transition, obtain and build, and deliver and support, to see how value streams are formed.

    Balance the Four Dimensions

    Consider organisations and people, information and technology, partners and suppliers, and value streams and processes so that services are designed and run holistically.

    Use Core ITIL Management Practices

    Apply key practices including incident management, problem management, change enablement, service desk, service level management and continual improvement in day-to-day service work.

    Who Should TakeITIL 4 Foundation Certification Training in Beijing?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 9280

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 9280

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Training in BeijingAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations building modern IT service management capability. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team in Beijing, Invensis Learning provides a professional training experience designed around practical understanding, real-world application and measurable learning outcomes. As a trusted ITIL 4 Foundation training company in Beijing, we focus on quality from first enquiry through to certification.

    • Accredited ITIL training aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management background
    • Flexible learning formats for individuals, teams and corporate groups
    • Structured courseware, practice questions and mock exams for exam readiness
    • Live online and classroom options that fit Beijing working schedules
    • Dedicated learner support before, during and after training
    • Scalable delivery for local, regional and global teams
    • ISO 9001 and ISO 27001 certified quality and information security

    50+

    Training Courses

    121K+

    Hours of Expert Training Delivered

    50,000+

    Professionals Trained

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in BeijingInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Beijing

    Grand Hyatt Beijing, 1, East Chang'an Street, Taijichang Community, Donghuamen Street, Capital Functional Core Area, Dongcheng District, Beijing, 100006, China

    ITIL 4 Foundation Training Location in Beijing

    The Westin Beijing Jinmao, 7, East Third Ring Road North, Zuojiazhuang Street, Chaoyang District, Beijing, 100027, China

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    Corporate ITIL 4 Training in BeijingTailored for Your Teams

    • Suitable for small, medium and large IT teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant IT service management expertise
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Beijing and global locations

    Leading Organisations

    LenovoHuaweiChina MobileDigital ChinaBaiduIBM

    What Our Learners Say

    Passed First Time with Confidence

    "The ITIL 4 Foundation training finally gave my support work a clear structure. The trainer explained the Service Value System with real examples, and the mock exams made the actual exam feel familiar. I passed on my first attempt."

    Wei Zhang

    IT Support Engineer

    0/0

    Skills I Use Every Day

    "Very practical sessions on incident, problem and change practices. I now use the guiding principles in my daily work, and the credential helped me move into a service management role in Beijing."

    Li Na

    IT Service Analyst

    0/0

    Great Bridge from Dev to Service

    "Clear, well-paced and easy to follow even though I came from a development background. The course connected service management to DevOps in a way that made immediate sense."

    Chen Hao

    Software Developer

    0/0

    Standardised Our Service Desk

    "We enrolled our service desk team for corporate training. Within weeks they were using a shared language for incidents and changes, and our service consistency improved noticeably across shifts."

    Sophia Huang

    IT Operations Manager, Telecom Sector

    0/0

    Tailored and Well-Organised Delivery

    "Invensis Learning tailored the ITIL 4 sessions to our banking environment and delivered them onsite around our schedule. The team came away with a common framework and a clearer view of service value."

    Daniel Liu

    L&D Lead, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS (PeopleCert), giving an end-to-end view of modern IT service management. It is designed for IT and business professionals at any career stage, including service desk staff, support engineers, developers and managers.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS (PeopleCert), giving an end-to-end view of modern IT service management. It is designed for IT and business professionals at any career stage, including service desk staff, support engineers, developers and managers.

    Is ITIL 4 Foundation worth it for professionals in Beijing?

    Yes. ITIL 4 is widely recognised by Beijing employers in technology, banking, telecom and global capability centres that run large IT services. As organisations modernise and standardise service delivery, certified professionals are in demand for service desk, ITSM and IT operations roles.

    Do I need any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management knowledge is required, which makes it an ideal first step for both IT and business professionals.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification before the period ends.

    Which body governs the ITIL 4 certification?

    ITIL is owned and published by AXELOS, which was acquired by PeopleCert in 2021. PeopleCert is now the sole owner and examination body for all ITIL qualifications, and exams are delivered through the PeopleCert portal.

    Pricing

    How much does ITIL 4 Foundation training cost in Beijing?

    Training fees vary by format, schedule and whether the exam is bundled, so pricing is available on request. Live online, classroom and corporate options are quoted separately. Request a quote and a learning advisor will share the current options for Beijing.

    What is included in the course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, learner support and a course completion certificate. Some packages bundle the ITIL 4 Foundation exam voucher. Confirm inclusions when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some training options bundle the PeopleCert exam voucher while others quote it separately, as PeopleCert pricing varies by region and channel. Ask a learning advisor which option suits you.

    Do you offer corporate or group discounts for ITIL 4 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and business units. Contact us for a tailored quote for your team in Beijing.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions to be completed in 60 minutes. There are no formal prerequisites to sit it, and it covers the key concepts of the ITIL 4 framework.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions correct. Spreading your preparation across all the syllabus areas, rather than a single topic, is the best way to clear the mark comfortably.

    How is the ITIL 4 Foundation exam delivered?

    The exam is delivered by PeopleCert, either online with 24/7 remote proctoring through OnVUE or at an authorised test centre. You can choose whichever option is more convenient for you in Beijing.

    What if I do not pass the exam the first time?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert by booking a new attempt. Our trainers provide preparation guidance, mock exams and revision support to help you feel ready, and selected plans include retake support. Talk to a learning advisor for details.

    Which syllabus is the ITIL 4 Foundation exam based on?

    The exam is based on the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert. Our courseware is kept aligned to this current syllabus so you prepare against the latest content.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management key concepts, the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles, and core ITIL management practices such as incident, problem and change management.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is an entry-level qualification with no prerequisites, so beginners and those moving into IT can take it. The trainer explains every concept from first principles, supported by examples and practice activities.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and topic-wise quizzes that mirror the real exam style, helping you identify weak areas and build exam readiness before your attempt.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus from AXELOS and PeopleCert, so you study content that matches what the exam tests.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The ITIL 4 Foundation credential itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming batch, with regular live online and classroom schedules available. Choose your format, complete payment, and you will receive access to schedules, courseware and resources. See upcoming batches to get started.

    What training formats are available?

    We offer ITIL 4 Foundation training online as live virtual classes, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    Is the training delivered in the Beijing time zone?

    Yes. Live online and classroom sessions can be scheduled to suit Beijing working hours, and corporate batches are arranged around your team's availability. Talk to a learning advisor to confirm upcoming local schedules.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.